Dell Corporate Office & Headquarters

Poor is an understatement. I have never been so frustrated. The fact that I had to award Dell one star for the lack of service, false statements and fraudulent sales of merchandise is a travesty. I have talked with so many representatives that I have developed an accent...if you get my drift. I have regressed to a third grade level of communication in hopes that someone at Dell would understand what I wanted. I am appalled by the runaround and will never shop Dell again.

I have been a Dell user, but never again!!!! It's Apple for me from now on. DELL does not care about customers, it is impossible to understand the Indian representatives, no matter how kind they are, I was just told by another DELL number that one cannot call DELL corporate, she was from the Phillipines. It is not that these global workers are not kind, it is that DELL thinks so little of customer contact that they continue to HIDE from us all. Shame shame, everyone stop buying their products, perhaps then they will get the message!!!

you suck!!!! if i ever buy another dell product again iam giving permission to my family to commit me to an insane asylum. if you read this and you still buy from dell you too should should be sent to the bananna house!!!Buy from a company that has people in AMERICA !!! it is much easier when you have a problem and BELIEVE me there are MANY problems with DELL!

1 STAR BECAUSE I CANT POST A ZERO MINUS. CUSTOMER SUPPORT?? AN INCOMPETENT STAFF OF LIARS. ROUND AND ROUND-PHONE CALLS, EMAIL AFTER EMAIL WITH NO RESPONSE OR FEEBLE LIES. DONT BUY DELL!!

I have been on hold for over 40 minutes with Dell customer service simply trying to get an address for the corporate office. My order, which happened to be for my children, was canceled without notification because of a "configuration" issue. No phone call was made to notify me. No email was sent to notify me. It is 4 days before Christmas, and I have no gift. Very frustrating. Dell has given me the run around in the past as well. I am done with this company.

I own a Dell computer and on 17th Dec 2009 my computer had a virus infection, so I had called Dell On Call (now known as Dell Solution Station) and I paid $239 for 1 year total software support and they remotely accessed my computer and completely removed all the viruses ... later during the year, I had a few other software issues, also once, an internet connectivity issue and Dell Solution Station helped me again, to my total satisfaction. Yes, most of the time, my call ends up in India, but I get great service and support, even better than what I would get from a North American technician : by the way, I am a North American, myself. And, this year, on 16th Dec 2010, Dell Solution Station called me up to get my subscription renewed, I am so glad they called me before my subscription expired, because if I renew it before it expires, I pay only $110 for the next 1 year, if I renew it after it expires, then I pay $239 again. So, I gladly renewed it for $110 for another 1 year, upto 17th Dec 2011 : I am so happy with Dell Solution Station. Let me inform all of you complaining here : if your computer gets a virus, then it is not Dell's fault : a virus gets into a computer due to the user's carelessness, when online ... period ... and most of the software issues are due to user mistakes or due to 3rd party softwares ... how can Dell be held responsible for these ??? Infact Dell and all other computer manufacturers charge to resolve such 3rd party issues, hence such a charge is indeed justified. When you call Dell Solution Station, be courteous and polite and calmly explain the issue, be ready to pay for their support and they would resolve the issue. Your other option is to contact a local technician, who would charge you even more and leave your computer messed up. Well, in my opinion I have never had any bitter experience with Dell Solution Station, and they give me every dime's worth for what is charged.

This is the last time i deal with dell. I have been hung up on three times by three different India support people. I have been having wireless issues for ever. Now that i am trying to fix it i can't keep a tech on the phone long enough to tell them anything. In the two years i have had this Dell studio 1535 i have had to replace the hard drive, wireless card, usb ports, motherboard, keyboard, tochpad, and touchkeys. The only original thing left on it is the screen. I have been screwed out of more money on warranty contracts that i spent on the computer itself. I have been talking to software support concerning the same issue on an off for almost a year. Everytime i call they are charging me another incident on my contract so that i have to renew. I found this out after i was assured when i purchased the software warranty originally that it was unlimited support for one year. Then i was told that i only had three incidents a year i could use. Then i was assured each time i called for the same issue that i would not be charged an incident for it. Only to find out that in fact I WAS BEING CHARGED EACH TIME!!!!! Not to mention that the original hardware warranty i bought i was told would send a tech to my house to replace any parts. Only to find out that this was not the package i purchased. I had to pay extra 40 dollars the first two times they had to send somebody. The second two times after arguing with them repeatedly they ate the cost to send the tech to the house. Then when the tech showed up i had to repeat what they were suppose to replace because there were no instructions sent by Dell!! All the they sent(i have recently found out)was the USED PARTS!!!! Which Dell refers to as REFURBISHED???? Stay away from this company as far as you can. I will never own another dell.

IWAS FOOLISH ENOUGH TO BUY THE EXTENDED WARANTEE FOR MY STUDIO LAPTOP IN JULY FOR 350.00. LAST MONTH MY COMPUTER STARTED TO RUN VERY HOT AND FAN STAYED ON HIGH ALL THE TIME. 6 CALLS LATER AND SPOKEN WITH A DOZEN "TECHS" AND SWITHCHED CONTINUOUSLY FROM ONE DEPARTMENT TO THE OTHER AND STILL NO SUPPORT!!! ONE TECH ACTUALLY SAID THEY WERE SENDING SOMEONE OUT TO PUT ON A NEW HARD DRIVE....WELL, STILL WAITING 5 WEEKS!! I E MAILED & WAS ASSURED THEY WOULD GET BACK WITHIN 4 DAYS, THAT WAS 2 WEEKS AGO. I HAVE BOUGHT DELL COMPUTERS 4 TIMES, THIS IS THE LAST. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU, YOU SHOULD ALL DO THE SAME!

I read all the nightmares these other people went through but I can top those stories.I ordered a Dell XPS with a lot of upgrades plus speakers,a talk to type gizmo,a cable to connect to my TV and a printer the end of last year(2009).Two days after ordering I found out I had to go into the hospital so I called and cancelled and told them I would call when I got out of rehab(which was going to take 4-6 weeks)to place the order some time in February.When I returned home my screen door was plastered with stickers from Fed-Ex that they tried to deliver.Then I got bills from Dell saying I owed them for the products.I first called Fed-EX and got all the info from them that the merchandise was sent back to Dell.Then I called Dell(and got India)and told them everything was sent back undelivered,well India says we will check and get back to you.I get a call from India and these cretins tell me the merchandise was shipped,I replied,BUT IT WASN'T DELIVERED,check with FED-EX.This went on for 6 months,I get a bill I call and give them the Fed-Ex info that it was sent back to Dell,another 4 months goes by and finally they say they found the merchandise in their warehouse except for the TV hookup cable.I told them keep looking because as you know now I didn't get anything(by the way the order total was around $2400 and the cost of this cable was about $85),but India again says it was shipped and again I said it wasn't delivered.I thought that was the end of my nightmare but it only was beginning.Some clown from their fruad department cancelled my preffered acct. and reported me to Transunion,and the two other organizations telling them I didn't pay my bill and my FICO score dropped 97 points,Finally they found it but all the damage was done and when I asked for a phone number here in the USA they gave me all kinds of funny numbers but not one was to corperate headquarters.It's been almost a year and my FICO score is still not completely back to what it was and I've asked for a letter of apoligy three times but I guess I shouldn't hold my breath waiting for one.I'd like to see someone top that story.I'll end this tale by wishing everyone a HAPPY & HEALTHY NEW YEAR except the Dell people I was forced to deal with in India.

Never, ever will I buy another Dell Product. Michael Dell, you should be ashamed to have your name associated with such a poor customer service program. I have been a "preferred account" holder since 2004. Dell customer support "prefers" that I pay more and more and more to have my software issues resolved, less than a year after I purchased 2 new units. Never again!!!

I'm disabled had trouble with my inspiron 1100 since I got it want everyone to know don't get one. peace to all

I will never buy another Dell product. Their customer service is deplorable; you cannot speak to a US representative no matter how many times you ask, they cannot even get my name correct on return orders! GET WITH IT DELL!!!!

I purchased a PC from dell 2 years ago, #1- it shipped over a month LATE...no one contacted spoke enough english so that I could understand them " I acctually talke to JOHN WAYNE from India!! The reason tho that I WILL NEVER do any Buisness with Dell again is...I started after 2 years from purchaseing a PC from the....to receive UN-Solicited phone calls from them trying to sell me CRAP...I even re-dialed the 800# and it went straight to DELL 1-800-847-4084. Now 4 calls back to them asking for them TO STOP CALLING me...waiting on hold//being transferd around...and NO ONE willing to give me a USA Corperate telephone # Ive Had it...They lost this customer for GOOD. Dell SUX

I have been a Dell user for the better part of 20yrs. I have a computer that is down and will not go on line. Yet every time I call for assistance I get some moron low IQ twit that wants to try solving the prroblem on the phone. I have a contract with Dell for in house Service yet the Bangladeshi or New Dehlian tells me that I have a problem. His problem is the English/American Language. I have placed stop order on all further payments to Dell until such time the situation is resolved. By the way. My IQ is 187 and I have a Phd in English. The Language, its derivitives and composition. John E. Kershaw, SFC United States Army retired Armed Forces Retirement Home, Washington, DC.

Can you give less then a star? At this point I think Dell is in the negative. I have been trying for 2 days to talk to someone in customer service... not a call center but an actual corporate employee that may actually care about customer service. 7 phone numbers later I am still getting transfered to a call center not anyone who wants to listen or give me a solution. My next step will be to the better business bureau. Dell, I have tried for 2 days to give you an opportunity to make this right... I just give up now.

I have owned a Dell Laptop since Aug 2010 and the webcam stopped working. So sent it to Tx for repair on 11/30/10 and got it back 12/7/10. Open the box turned on the machine still on the battery and the webcam did not work still. I had spent 3 hours attempting to get it fix on 11/24/10 and again 2+ hours on 12/7/10 Felt i needed to upgrade the warranty for fear this machine was going to continue to break since not fixed yet so did that. I am suppose to get a tech out to fix the machine sometime in the next week. the bad part or good is I am planning o buying a new l;aptop for the house for Christmas but do not think it will be a dell. Had to call back on 12/9/10 due to no email sent to explain the warranty purchase or how the next repair process would take place as told by the techs on 12/7/10. This has been the most frustrating event. And no you can not find a contact number for anyone in the US. It appeares they are scared to let that info out. What does this say about there corparation. I have never written o a product before but I need to let the world know. I am sure noone from Dell will care.

MY NAME IS SADIE,I THOUGHT DELL WAS THE BEST THING SINCE THE INVENTION IF DAYLIGHT.I'VE BOUGHT (5) COMPUTERS FROM DELL AND CANNOT GET CLEAR OR HONEST SERVICE FROM THEM.HAVE TO CALL BACK BE PUT ON HOLD FOR LIFE.THE REPS RUDE AND NON ENGLISH SPEAKING,AND GETS AN ATTIDUE WHEN YOU CANNOT UNDERSTAND THEM.MY MONEY IS HARD EARNED BY ME,AND I AM NOT GOING TO FIGHT WITH ANY ONE TO BUY THEIR MATERIAL OR GET SOME SERVICE.SOMETHING IS WRONG WHEN A COMPANY AS LARGE AS DELL HAS TO STAND BEHIND ANOTHER COUNTRY TO DO BUSINESS.THEY HAVE LOST ME AS A CUSTOMUS.

I have always purchased Dell and bought a laptop from them in April in addition to our other family systems. I also purchased the at home service for one year. What a joke, they have been out three times after being on hold forever to even talk to someone. No one in the states, that is for sure and you wonder where our jobs are! Now it is not working at all again, I called two days ago and I am still waiting for a call back. I also do not want used parts thrown in this I paid a lot of money and at this point I want it replaced or I want my money back. Not happy at all!!!

These guys suck. You have my email. If you had a lick of sense you'd contact me.

My second and last Dell was purchased a year ago. It has been diagnosed with a bad motherboard 3 days after the 1 year warranty expired. According to Dell the warranty begins on the invoice date, not the date you receive the computor or more fairly, the date it is put in service. Regardless, after 4 fruitless calls to alleged CS and tech people who speak poor english and who really don't give a dam about the cusomers I got no satisfaction. A $650 computor should NOT die in a year! I am passing this story on to friends, family, colleagues, etc. Good bye Dell, too bad the economic down turn didn't kill you like it did other companies. If you continue making unreliable products and fail to provide real customer service, your days are limited.