Dell Corporate Office & Headquarters

Actually that one star should be a big fat ZERO! - just as several other unhappy customers have indicated. I purchased a premium service to have my Dell desktop computer repaired which did not completely solve the problem. Two days later, I called the company, was transferred numerous times, hung up on 2 times and finally was told I need to purchase a new hard drive. Dell is getting no more of my money...what a joke this company has become! Dell is the laughingstock of the tech community.

I order a portable usb 2.0 for my computer and call Dell to help me to install it and some one from India or China wanted to sell me contract for installation. Why should I pay to have someone help to install it when it should have came with institution on how to install it also I brought a CD Rom for the same computer but it did not fit so I call to have some tell me how to send back the CD Rom and the portable usb 2.0 back to Dell and they kept tell me that they would email me a label in two days in it has been a week now and I haven't receive it yet. How long does it take to email a label for returns. I am very dissatisfy with my service from Dell.

My laptop is under warranty , got a virus and McAfee didn't even see it . Got Dell solfware department in India , they fixed it for 250 dollars . That was half the cost of my laptop . The charge was way out of line when everybody is cutting back and trying to get by .

A HUGE DITTO..................Dell is not longer on my list of companies to do business with. The do not have any intellegent English speaking people working for them. They want your personal information and everyone is outside the United States. This is not a way to do business when it is a country such as America - NO WE DO NOT WANT OUR INFORMATION OUTSIDE OF THE U.S. IN A THIRD WORLD COUNTRY LIKE PHILLIPINES OR INDIA - SERVICE IN AMERICA OF GET OUT OF THE U.S. I WILL NEVER BUY ANOTHER DELL IN MY LIFETIME. SAD BUT TRUE - DELL IS NOT A GOOD COMPANY AND DOES NOT LIKE IT'S CUSTOMERS

i thought dell had a good product,was i wrong.i will no longer buy dell products.there is nobody to complain to.their technical support is in india.it is extremely difficult to understand the indian accent.they keep you on the phone for hours.they are reluctant to send a technician to your home.when they did send a tech his attitude was poor and he said dell is no better than anyother brand.he tells me dell is using cheap parts and labor.i give them as a rating a "dont buy it" rating.we speak english not indian.

$2100 XPS laptop, 1st failure after 11 months, 2nd failure after another 10 months, 3rd failure 30 days after the second failure. At this rate I expect to be down to less than 5 minutes between failures before the end of the month. Dell keeps promising to replace the laptop after the next failure and the renegging. I think I'll just let it keep failing and letting them pour more money into it for as long as possible. Someday they might wake up and realize it's in their best interest to handle this issue differently. In any case, I'd give them a big fat zero if I could but I guess it's a 1.

I owned a Dell Laptop for 8 years and had no problems till I spilled carrot juice in it by accident. My friend was purchasing me a new Inspiron 15R with Micorsoft Office. He wanted to apply for Dell Credit, so he gave them his name, info, mother's maiden name, ss# and was turned down. His credit score is 800. He phoned Dell the next day to verify they had the correct info and of course they said yes. "NOT" Dell used my name and his ss# and personal info. I know this because today "I" received a letter stating webBank couldn't verify my ss#. OMG!! IT GETS WORSE. I never applied for credit with Dell. HHMMM makes you wonder how they could mess that up. He ordered and paid for the laptop on February 1st, it was shipped on February 2nd and arrived on February 8th. I have spent 7 days and part of each night on the phone with Dell Technical Support. Microsoft Office wouldn't load, Windows 7 was corrupt, bluetooth stopped working, I couldn't make back up discs, then other programs stopped working. I spent 3 full days, on hold for 40 minutes at a time or tech support working my laptop for 2 hours at a time with no resolution. Tech support said to upload my data to Dell DataSafe Online and they would restore my laptop to factory setting and I could start all over again. Dell techs couldn't get my computer to restore to factory settings, so I loaded all my personal data on Dell DataSafe Online (do not use this service) and restored it myself. I have spent 4 days with tech trying to download, restore my personal data and still can't. The best part is after 3 days the Inspiron started shocking my left hand every time I picked the computer up. That was real fun!! Dell support said they would send me a "NEW" laptop and not to use the one I just bought. The catch here is that it will take 7 to 14 days for Dell to manufacture and ship my a "NEW" laptop. I have been a very patient, calm, understanding woman and today I finally lost it. I've had enough of Dell's poor business practices. I raised holy hell until I finally spoke with "Jose" who said my "NEW" computer will be built and overnighted to me and I will recieve it by Friday February 18th. In order to get any resolution at all, I had to threaten file a complaint with my friend's credit card company and just become down right rude. What has happened to Dell??? Does Dell management know how their customers are being treated? Buy a computer and it ships within 24 hours. Have problems with their product and it ships in 7 - 14 days. Sure they already have our money - what do they care? Within the last 6 months I have ordered 2 Dell laptops for friends of mine and they are fine. I get the lemon!! DELL YOU BETTER WAKE UP. HP LOWER YOUR PRICES A LITTLE AND YOU'LL HAVE QUITE A BIT MORE BUSINESS. If this "NEW" laptop works, I'll definitely be writing a letter to Dell Corporate and also posting on Facebook about my experience with todays DELL!!!Thanks for letting me rant.

I ordered a Dell Business computer on Feb.9, I was told it would be delivered on Feb.15 and I would have to sign for it. On the 15th early in the morring I checked the tracking number and it was on the truck for delivery. At 4:00PM I checked FedEX and the package was returned to FedEx stating "no one home". I called FedEX and Dell and was told I could go to the FedEX office (35 miles away) and pick-up the package. I never left house (I have no fence no dogs) no note or phone call was received from FedEX. They need to hire people who don't lie. I will just buy from another company that wants to sell computers and not lie to their customers. I have been with Dell for over 15 years. No more!!! My board of directors was going to have me order several more computers. It won't be from Dell.

This company is done. They got too big and the customer support is just a big loop of phone operators transferring calls to one another. That is all they do. Dell used to be the best. Sorry to see go but I will never order from them again. I suggest you to do the same and do not get in the customer service black whole that they employ in India.

The treatment of customers by Dell is worse than anything I have been confronted with in 38 years of running my own company. Anyone owning Dell stock should be ashamed to admit it and dump it immediately.

I really don't understand how a company could have so many bad comments about them. I have the same complaints that everybody else on this page has. I tried and tried to get someone to help me, but got nowhere. Got transferred so many times that I finally hung up in frustration, after an hour. Tried again the next day and the same thing. I finally wrote to the corporate office and did receive a phone call back, but unfortunately it was on my machine. I called the number and extension back four times and never got the person I was trying to reach. There was, however, another message on my machine when I got home. It's costing me $400 to have my desk top fixed because I couldn't get help from Dell. And it's only two years old. I had to throw the printer in the garbage, which was not even two years old because it stopped working. I will never, never buy another Dell as long as I live and I tell anyone who will listen the same thing.

Just got off phone with dell support. My computer crashed and is asking to reinstall windows. Since the computer came preinstalled they never sent disk. My warranty is expired, for 59.00 they will send me the disk. I was hung up on twice, I asked for supervisor, when he hung up on me, I called back and asked for corporate number and no one seemed to have it. When I was being "transferred" I was disconnected. I am going to buy a new laptop today and I can tell you I will not buy another Dell computer.

I have dealt with Dell for many of years. However, this has been my worst experience with Dell, I really like Dell Computer's but it time for me to move forward towards bigger and better things, I work to hard for my money to have to put up with aggravation and getting frustrated because of the poor customer service. They bounce you from one tech to other, then if they are not sure what's needed they will disconnect you from the call, or trying to sale you something, Dell is about making money, not about servicing the client to the fullness. there has to be another way, why do we buy things that offer the worst customer service? I'm mad as helllllllllllllllll, with this bullshit, never been treated like this before, when having an issue with my computer I will wait a couple of days to contact Dell tech. because I really don't have the time for poor customer service. Someone please help me! Dorothea

It is now 10 days later and after more than 30 hours of telephones calls with various technicians, supervisors and managers my issues are even worse than when I first called Dell Customer Support for assistance. At least then I had a working computer that could not connect to the Internet; now I have a totally non-functioning computer. "Serving customers is the core of our leadership." - This is a quote on one of Dell's websites. What a JOKE. Customer service is non-existent.

I called technical support today to complain about what appears to be a crack in my monitor. I spoke with Agent Ravi which told me my warranty expires today, but assured me that I would receive service. I was told from the day I received my laptop up until today that my expiration date was 2/11/2011. He tranfered me to another department, where Agent Janed told me my warranty expired today and I would have to pay for any repairs. I asked for his supervisor, and instead of allowing me to speak with him/her, he began to speak on behalf of his supervisor. After expressing for approximately fifteen minutes that his behavior was unacceptable, Supervisor Paul came to the phone and was accusatory and condescending and said the only way it would be repaired, I would have to send it in for investigation. He never made one inquiry about how the monitor may have gotten cracked but implied negligence by saying Dell computers are built strong. I recently discovered, Dell repairs computers using used or refurbished parts. They charge entirely too much money for their computers to be replacing parts in that fashion. I refused to send in my computer because I had a similar issue and the technician came to my home and fixed it. I will write a letter to the corporate office and too will never buy another Dell computer. I purchased a refurbished Gateway approximately six years ago and not once has it needed repairs.

I purchased a laptop (studio 17) from dell in April of 2010, for $1300.00. includes a 2year warranty. They sold me a MacAfee anti virus program which is suppose to protect my laptop. But several times I have had warning signs that my laptop has virus. Also many times it will not allow me to use Google chrome, my internet server, the error says that my anti virus program will not allow me to use this program. When I call dell they refuse to address the problem claiming it is a software issue and I must buy a warranty from them to cover that problem.$200 plus cost. They sold me this software program but refuse to address the problem. If had purchase this program else where I would understand that they will not cover it. But they sold this software to me, it was additional cost plus the warranty I bought, an additional cost also. This was suppose to cover everything, now they are saying that it only covers the hardware. They never told me this when I purchase the warranty. I told them I want to full warranty coverage. I feel that this company is cheating me and many others. Many people I have talk to have had similar issues with them and will never buy dell again. They refuse to refund me even after 30 days of purchase. If possible I would like to have a full refund since have been having problems shortly after purchasing this laptop. Besides all customers service sub out to foreign countries Sincerely Raj bechtol

I made a huge mistake in purchasing DELL computer...I don't even know where to start from but all I know is that if you or your family and friends wants to buy any type of computer, DO NOT BUY DELL!!! They have the worst customer service, managers, technical support...name it. I am stationed overseas and had been calling DELL since last year December and till today (Feb. 03, 2011) my issue has not been resolved, to make the matter worse, they told me I used all my 4 incidents, whereas I was still calling for the initial issue that was never resolved...what a rip off!!! But it's all good, I am sending an email to their bosses and managers for the "good job" they are doing...never buy a Dell anything in life!!!

If I could rate lower, how about -5...I would. I purchased a Vizio 47 in Television on line with Dell on 12/28/10. The TV was delivered on 1/5/11. On 1/13/11 I opened a phone dialogue with Vizion customer Service of California, USA...and after 3-4 phone discussions on an audio problem with the TV when a) changing channels, slow to change and audio slow to come in. b) Mute the audio, then cancel mute and it's slow to come back in and c) audio big swings in audio level when switching channels....they agreed to send a serviceman. That was on 1/28/11. On 2/1/11 Vizio's Dawn from california called and said the TV was okay and they would not send a Serviceman...could not convice her otherwise...she was rude and when I asked for her boss...she said she would get him, left and we got disconnected. I then called back to the Vizio number and was routed to South Dakota, and Utah and finally gave up and started calling Dell. After trips to India and Central America, wound up in El Salvador, with Monica. I asked to just return the TV..she told me no, for I was passed the 21 day return policy deadline...she did say she'd replace it. I asked her to guarantee the new one would not have the problem..no guarantee...she then turned me over to the Technical group..which was in India. They did not help at all, had no answers. I finally gave up for the night. That was yesterday, 2/1/11. Today, 2/2/11 I called back again to Dell, after calling my Credit Card Co. and putting the charges in dispute. Calls to dell routed me to India, talked with 3 people, asked for someone in management in the USA..no help, finally routed to Central America, Eddie, of Dell, authorized the return of the unit to Dell in Tennessee. Dell Corporate needs to get involved. This is absurd...too many people, who don't know...too many calls and lcoations. No more purchases of anything from Dell for me...Order No. 564127830 applies, dated 12./28/10. Unhappy James in New Hampshire.

This is the most rude,insulting,horrifically operated business I have ever had the misfortune of dealing with.My wifes compute, not even 2 months old has a cracked screen.Their response (from India) Sorry we can't help you. One star is to much to give this Global corperation.DO NOT BUY DELL....

I bought a dell mini note book ,four months later the hard drive went out!!!!! Dell replace my computer with a refurbish one. That one went out again and again my computers were not working at ALL. I've asked to speak with some one in the USA, because all calls are going overseas and English is not there frist language!!!!! I'm livid aggrevated and I can't believe Dell Computers treat customers like trash, I will never purchase a computer ever never again, the customer service is terriable. In order to speak with an American I must pay $248.00 like for real!!!! Dell needs to get it together esp. the corporate offices!! I would like a refund ASAP!