Dell Corporate Office & Headquarters

I am not even trying to solve an issue. I merely wanted to speak with someone in their purchasing dept. This is ridiculous how does one do business this way? I too got India and they may be cheaper but you get what you pay for..

Join me in complaining to the Federal Trade Commission. If enough complaints are received, the agency will take notice. If you have photographs, they must be sent by mail for post 9-11 security screening, so call the toll-free number on the FTC website after you do an online complaint and receive a file number to your e-mail. Note Michael Dell, CEO as the company representative and title, not the useless staff at an outsource site. The games Dell plays include worthless extra $300 complete care, e-mails form USA staff with telephone numbers and extensions that merely go back to the same overseas lines. We were told there was no way a used system was sent, despite noting that programs on the unit that predate the purchase were not from aliens. All companies recycle returns, so to be told a bald-faced lie is common meanness or naivete (doubtful). Let Dell go the way of the many defucnt and bankrupt corporations, never resurrected, because it is a sure thief! The numerous issues with not one, but two, Dell laptops would be a thick bestseller. 1) E-mail me, but be warned that I do report spam and phishing scams to the FBI and state law enforcement. 2) Put DELL ISSUES as the subject, and send to jibrily2002@yahoo.com until 31 March 2011. We are Jill, Brisn and Lynn (jibrily).

All of the above comments in some or another has happen to me.I purschased my lab top in december. I had same problem since then plus new ones. You call thewhat I call around the world help line. "YesI can help you do not worry. When you call you talk about 10 people put on hold for 45 minutes, if your lucky you don't get disconnected. So you have start the process again. When I did get a person, they said it was my internet connection. So, three times I had my internet provider into my home, replaced the line, rator and double check with there own computer. I called dell again for the same proble 9 people later testing the computer they could not get into.They sent gentlemen out Feb 25 2011 replaced the board, That gentlemen said nothing was wrong I did get some site but not Internet explore. Oh well, why not we just add one issue to the main issue. I also noticed I had Word and excell prior to the board changing, now I don;t. I called Dell again inform them of tat least you can get some sites. YEs that is improvement but i need to get my email and being I paid $800 for a lab top I would like to work, but I guess Dell thing if they get some items solved thats enough. I did get a printer with this lovely lab top but there issues with it, If it taking from December 2010 thru March 9 2011 not solving my lab how long do you think fixing my printer issue going to be ??? I have asked to speak to a supervisor, that lovely gentlemen did have the brains to put me on hold. I heard talk to another Tech, tell this lady your a supervisor. Ok.I humorednhim. Thank him for playing the role of supervisor. I would like to talk to someone to replace this computor. Don;t put another one your friends on the phone. I realy don not want to role play with any one elsie.I want my computor fixed, They do not hand out numbers and I cannot get the person who sold me this LEMON, 'Oh buy the way Whats the Lemon Law???? Another issue I have, I paid the computer off. My mistake. Then I had to buy software and hardware Tech service, ok, I purschased that $249.00. Haven;t received a bill yet. They told me don;t worry about that, there running behind. Oh yea, I be they will report me to the credit bureau for being late... How could I be late if you don;t send out a bill I cannot pay. I will never never by a Dell again. I want my computer replaced or my money back. Thank you

I ordered for a dell laptop on Feb 11 2011. Sales executive keep on calling me till i make th payment. Once the payment is done, no news from them. They wont even reply for my mails. Its almost one month now. I made a big mistake buying dell laptop.

I was looking for the corporate address to send a letter to say I don't think I should have been charged $175.50 for a replacement battery for my "Dell" Insprion 1750. I purched 11/09, The battery only lasted for 3 hrs, The replacement battery is lasting for 6hrs. Seems like I did not get a new 9-cell Lithium Ion Battery with my original purchase. I read everyones comments, Looks like I will be ignored by corporate headquaters. When a company does not put their customers 1st, something is wrong!

I just purchased a dell laptop(my 1st and definitely my last)!!!! 1st day i got it my #2 key fell off 2weeks later my backspace is extremely hard to use and i basically have to use all my force to get it to work. 1st guy told me i had to pay for a tech..so i told him that wasn't my fault the keys are malfunctioning its Dells problem! He hung up on me. 2nd person said I didnt have to pay for tech he'd send someone..call got disconnected. Finally got smart and chatted online with someone so I had record of the convo..person said I had to pay for tech to fix it or they could send me the keyboard and instructions to fix it myself..really??? So as soon as I asked for corporate number they didnt have record for it(i did customer service and u always have record of that information or supervisor does) but after I said I would find out corporate info myself they immediately said we will send tech out this one time free of charge. I'm in AMerica and expect to deal with Americans and not people who barely speak english! This is horrible and service is AWFUL!!!

I was persuaded to buy a v313 inkjet printer because my 926 inkjet printer was incompatible with my new inspiron 1440 laptop. Paper jam occured without reason. Tt Technicians were unable to get printer to print, despite repeated sessions. they finally agreed to replace it. I asked for a different model; they refused; the second V313 failed to power on after a few days; technicians kept me on the phone for HOURS at a time in failed atttempts to fix it; A third v313 was sent to me with assurances that it would work. Guess what:? After a few days, this third computer FAILED TO POWER ON. IT IS DEAD, DEAD, DEAD.... Dell supervisor refused to credit my account when I asked him to arrange for pickup. If a reader has had a similarly maddening experience with v313 or other Dell printer, how did you resolve matter? Is their any legal remedy for this incredibly shabby irresponsible fraudulent treatment? Please advise Marisa

Sir; I have owned a Dell compuer and printer for about 7 years. I have enjoyed their use and found your technical help most courteous and useful. However, within the past year (2010-2011), I began to have trouble with the ink cartridges I bought directly from you. The first one leaked. Some cartridges later the printing became uneven. Last night I began to have the same problem with missing lines and letters so I called Dell to ask about returning the cartridge for credit. I tried to explain to the person to whom I was referred (after reaching India and being most courteously referred)) that this was the third cartridge with which I have had problems but that it was an intermittent problem and that most of the time the cartridges worked fine. I also said I did not think it was the printer because I never have trouble withe the colored ink. We went back and foth for a while, the lady insisting that I was allowed only 21 days to complain. Well, if I buy four cartridges I am not likely to use them all in 21 days, I said. At that she hung up. I was very disappointned in this type of behavior. I am in business and I still believe that the custome is always right even if she/he is wrong. She could simply have told me how to return the cartridge so that you could check it and tell me if I am indeed wrong. I was left not knowing how to proceed. I would like to send this cartridge to you to allow you to confirm or deny that there is a problem with it. (The other two I had simply returned for recycling.) Please tell me how to do it. By the way, I put the new cartridge in this morning and it is working just fine, the same as other cartridges have worked when I replaced the "damaged" ones. Rosalind Goldfarb Customer# 63922906 Order # 573284929 1/7/2011 Purchase ID 2002984103147

Back in 2003 I started a Dell account and yes, They seem to like to charge you with something you don't have. I had gotten a couple of computers and printer for my sister when I opened the account. For her business. She changed her mind and refused delivery. According to their warehouse they received everything back. Yet they were tring to continue to charge me for the printer. Now back then after hassling with 2 of their so called upper management in FS, I was able to find the corporate phone number called it and made a major complaint. Now 8 years later even though that account was closed by them for inactivity (i hadn't used it again)I decided to give them a second look. Well apparently I didn't know the account had been closed. Went to try to use it. Couldn't so filled out for a new one online (their website said my old one may have been closed for inactivity after 2 years). They turned me down for get this too much active revolving credit. I was surprised since I only had now I though just 1 card with very little revolving credit on it left on my report. Checked my credit report and low and behold my old Dell account still showed up as still active by Dell. They never reported it to the Credit Bureaus. Called Dell today to find out if yes it was closed or no it was not and if not why could I not get the information I needed to order a computer I needed 2 weeks ago. Well they said It had been closed but could only inform upper management that it needed to be looked into. No they were not going to re-review my application. Even though it was their fault they didn't report to the credit agencies. Back and forth for 2 hours being transferred. Don't think I will use them again unless they fix this issue. I have already reported this to both the BBB and the FTC today. I will get intouch with the credit folks later if they have yet to fix this.

Dell is the worse. I am also on hold with them as I write this. Not only is it impossible to obtain the answers I need, but the customer service agents are incredibly rude. THEY JUST DISCONNECTED THE CALL.

I,m english but I live in spain but don't speak spanish. UK didn't want to deliver outside according to the India call centre.I tried the spanish online but wanted the computer windows 7 & microsoft office Home and business in english. I phone the 902 etc and end in Morroco call centre and asked for some one who speaks english.Great I speak to a Sergio Raboun who I find out later is a salesman. He sends me an invoice with all the items listed. I paid and e-mailed, when it would be delivered,starting from Germany but was on time.(why couldn't it be bought & sent from UK?)I read the instruction book and put the computer together with all the cables etc switched on, started up, downloaded various programs also prompted me to write down varios keys and a safety name and password.one of the programs needed to close down to activate & restart which required name & password, it carried on til finished.I closed down, 3hrs later I started up When name was corrupted.I phone and they decided to collect. week later was returned but now programs were in spanish, technician had not checked so then local technician came with a windows 7 English disk, when it was running he ask me for card.What card? The card with the key for the micosoft program. It hadn't been sent.he phoned twice to dell but now noboby wants to Know specially the salesman, he wont answer e-mails or phone calls, so watch this space Dell you're being sued

The Dell representatives have an ongoing bet to see how long they can keep you on the line without giving you information before you hang up. They take bets on this. They pride themselves on lies and deceit. My computer physically melted in the USB port burned my leg. When I told the Dell rep this he said “one moments Sir”, then I could hear him laughing in the background. I was put on hold for 16 min. until the line went dead. This is only one scenario out of 11 hours on the phone with them. My legal advocate has taken measures in his own hands and we plan to exploit this situation tomorrow night on Channel news 9 Consumer Reports. If somebody tells you “go to hell” what they really mean is go to Dell, it's the same thing.

I called Dell two weeks after my 4 year warrantee expired on my XPS 410. I readily agreed to pay $59.00 for tech service as I was told that my problem would be resolved. The tech person diagnosed that I needed an internal battery before we could fix my machine, and if I purchase the battery through Dell they would call back the day after delivery to help me install the battery and complete whatever needed to be fixed. I agreed to purchase a battery from Dell for a total of $18.44. I had to call the next day to get a receipt for the tech service and the battery. It was then I noticed that the battery they were sending me was for a laptop, not my desktop. I spent hours to get that resolved, however, I was told later that the battery for my machine was only sold as part of a motherboard, and if I wanted the battery, I would have to purchase a motherboard. There was nothing wrong with my motherboard so I refused to buy one. Therefore, my computer problems were not resolved and would not be resolved by Dell because I didn't get the battery with an unnecessary purchase of a motherboard through them. Even so, I was told I had to pay for the tech service because they did a diagnostic by asking me questions and looking in the bios set-up. Yes, we found what was wrong, but it was not resolved. I agreed to the tech service because I was assured the problem would be resolved before I agreed to the service cost. Besides that, I can't believe Dell would try to sell unnecessary hardware, and attempt to take advantage of people who need tech assistance.

8hrs on phone with dells round and round support.They can not fix the problem and cant give a contact person to replace my new computer.They are the worst.I think I have read my service tag number over 60 time and that is being nice.

This will be my third time sending in my computer for the same problem within 2 months. Terrible service. Do Not purchase their products. They do not have a corporate number and there for all calls are sent out of the US. DELL SUCKS!!!!

I ordered a 4 gig pentium with the multimedia and for a business I ordered a package deal of Electronic Repare Programs that Dell said should take care of about anything that I should ever need. It was supposed to be low interest with 3 years of total care includeing virus protection. (EVEY THING SAED WAS TOTAL LIES!) Selling what Dell never even had! Dell sent a 1 gig Dimension that was total JUNK!! Called the salesman back to return and was cussed,etc. and had a STROKE! Dell then promised for near a year and a half to give me the Electronic repare programs and wanted $400.00 for the 4-gig memory I ordered . I had a HEART ATTACK when they told me they never had the ELECTRONIC REPARE PROGRAMS! I lost my business my income stollen $80,000.00 and personel property while in hospital and had to sell my land. I was told 6 times Dell would take the interest off my account since it was total FRAUD!!BUT DELL HAS NEVER DONE ANYTHING BUT DESTROY ME MORE! The Doctors have told me I can DIE anytime now.-----PLEASE DON'T BELIEVE ANYTHING DELL TELLS YOU SINCE EVERYTHING HAS BEEN LIES AND HAS COSTED ME EVERYTHING !!!!!!!!!!! SOON EVEN MY LIFE!!!!!!

I bought a 46" plamsma TV 5 months ago they send me 3 tv's first one was busted other 2 were ok . i kept one sent others back .... They took it off my account now shows me not buying one .... I called to let them know but the women i talk to did know anything i was talking about.. I was tripping i mean they sent me a tv and don't even know it ..... I don't know what else to do.... I'm making payments

I will never buy a single thing from Dell again. I am happy with your product but I must get phone calls from your Finance dept 10-15 times a day. This is ridiculous. I will not recommend Dell to anyone I know. That includes the Federal Government (IT Dept) that I happen to work for. Your customer service is non-existent.

I ordered a XPS laptop. When I received it, it was broken. I sent it back and ordered another one. I paid $70.00 to have it shipped overnight. I received it and it too was broken. After an hour and a half on the phone, they decided to send a tech out and replace the screen. They would not refund my $70.00. A tech cam out and broke two more parts while replacing the screen. He said he would order them and have them sent to so I could install them. I called Dell and was told the warranty service did not cover a tech coming out to repair what their tech broke and I would have to send my computer back to have it fixed! Well it is day twelve since I sent it back and have not heard anything yet. Also, I had ordered a tv tuner to be installed in the computer. It was not, and after being told I had not ordered it, and emailing them my invoice showing them I had, they decided to send me one. I had to install it. I have tried to find a customer service email at corporate with no luck...maybe they are just tired of hearing about their poor quality control and horrible customer service.

I will skip all of the gory details of my latest experience with Dell as most of you have already described similar nightmarish experiences. This is simply a warning to anyone who is contemplating buying a Dell product: DO NOT DO IT!!! You do not need the grief that you will get after you purchase any Dell product, from an entire computer system to a simple printer toner cartridge. (And to all of you who have expressed similar sentiments -- Dell's ratings definitely should include a zero or maybe even a minus zero option.)