Dell Corporate Office & Headquarters

hi my name ahmed moujahid this my tag 2dccnn1 i have terrible customer services i paid for the soft ware they was helping me know they said i dont have soft ware warranty they keep switching me to deferent department i spend 3hrs to 4 hrs a day its not fear why i have to stress my self with people all the time thank for dell poor customer services this my number 310-350-8951 thank

Ditto on not doing business with Dell again. After several stops at local retail stores recently to buy printer ink, there is none. It appears dell is cutting out the middle man. No problem with that, except to order on line Dell wants more personal info than is required to do a simple order. sa: ss number. When pigs fly!! Then you get to speak to someone in who knows where to make a $ 50 purchase. My advise to dell is. Be careful how you treat your customers. You may go bankrupt. Buy American...

i will no longer pay my bill at dell until i speak to someone that speaks english. they charge for warrant twice i paid onces, now hey want me to pay again for hardware that i paid to be covered now they want me to pay again i will be reporting them to bbb about there warrany on my lab top.

So I selected a desktop PC and monitor on the Dell website & went to the check-out screen. It asked for the shipping address, which I entered. The next screen I put on my credit card info. Next screen tells me the billing address must match the billing address of the credit card or your order won't be processed, but it hadn't asked me for my billing address yet (which is different from my shipping address). I go to the next screen and it shows the shipping address automatically filled in as the billing address. I go to edit and change the billing address, and the website changes my shipping address to match the billing. After a few more times changing both address, I figure I'll wait till the end and see if I get a final approval screen which might allow me to change the addresses before I confirm the order. Well, then comes the "Verified by Visa" screen. This is an "optional" service for verifying your card, that I didn't want to sign up for. Guess what? If you don't sign up for this "optional" service, you can't continue with your order! There is no way to decline this "optional" service! You can't go past that screen. So I click on the "Chat" button at the top of the page to ask a Dell rep what to do. I click chat and a screen comes up saying that I've reached a link that doesn't exist. I open another browser tab and search for Dell customer service and finally find a working chat link. The rep on the chat screen says I can place the order with him through the chat, which I do. So I don't need my Visa card verified if I order through Dell online chat, but I do if I want to just order through Dell online. Wonderful. Now, since I don't want to make this into a novel, I'll shorten this to tell you that over the next 2 days, I had to call Dell 8 times, and they called me 3 times...I talked with 23 different people in 5 different departments, including 1 call where I was transferred to 7 different people. Why???? Because I was told my order was on hold for verification. One of the phone calls I made to them, I talked to 4 people. The guy who answered told me my order was on hold, he transfers me to someone else who says my order has been verified and has gone to production. I ask if he's sure, because the previous person just told me it's on hold. He puts me on hold, and someone else picks up. I explain the whole thing, and she checks and tells it's still on hold waiting to be verified. I tell her the previous guy just said it's gone to production. She says she's transferring me to some other department that will be able to help me. A different guy picks up, I explain the whole thing, he checks and says it's been verified and everything is good to go. That's the way most of the 11 phone calls with Dell went. In addition, I got disconnected 4 separate times while being transferred and for each of those 23 different people I spoke with, I had to give them my order number, name, address and explain the whole issue from the beginning every single time. I'm amazed that a big company like Dell absolutely does not care at all about customer service. These people in India can not help you with any issue that is not in their scripts! A few of them I could hardly understand. I only scratched the surface here about what went on in those 11 phone calls. It was a horrible experience that I will not repeat again. My next computer will most likely be HP, just because I will not put myself through the agony of Dell customer service.

DELL YOU SUCK. I have had seven different delivery date. If you say you are going to delivery on a date. You deliver. I know a lot of people in high places and I can guarentee I will tell everyone never to get anything Dell. I am pissed off at the disrespect to customers. I want a full refund of my money and my order to be shipped to me for free. I will sue you if I do not get my order. I can guarentee I will win since it seems you have a lot of people disliking you. I will get my order and if that means I have to come get it I will. I think your company is a bunch of bull and you make money off people and don't delivery. Dell is no longer a good company. I am so proud to not have a dell. The stuff I ordered was for my mom. And SHE FEELS LIKE SHE IS GOING TO HAVE A HEARTATTACK BECAUSE YOUR COMPANY HAS STRESSED HER OUT, CAUSE SHE NEEDS THIS STUFF. So if my mom has a heartattack its all on you. I do plan on going as far as I have to to make sure dell goes down. Thanks a lot for nothing. And by the way you don't even deserve a 1 star rating.

Is there lower than one - Is there some one with a brain at DELL - you people are ridiculous - but then you get what you pay for - one american can do the jobs of 25 indians - dell has ruined its company

RIDIC!! I just finished speaking to a tech support for 2 hours and a half and being on hold for 90 percent of that time. Everytime I tried to talk he would interrupt me. If I did get a word in, he would ignore me and wouldn't say anything to answer my question. DELL is a JOKE. I have been sent e refurbished laptopt to replace the first one that completely crashed after only 1 year, and now this replacement has had its hard drive replaced twice within 3 months. Two days ago they replaced the hard drive for the second time and it ended up missing so many softwares that should come with the laptop originally. When I called, he told me I would have to purchase many of the softwares because they were "trials" bull shit. I have owned other pc's and other laptops before and none of them had me pay for a microsoft works word processor or adobe. Those come with the operating system. They're a ripoff and I'm going to tell as many people as I can to NEVER EVER EVER buy a DELL product. I'm trying to find a number for corporate to get my money back for my laptop and the peice of shit warranty.

I purchased a $ 2500 Laptop, issues from day 1, they shipped me the wrong product and kept replacing parts only to find out they did not send the right one to start with. Since then it has been two years, I have been through 4 hard drives, 3 key boards, 2 computers, 2 mother boards and then I started getting the Blue screen. I called and requested a replacement of what was supposed to be a top of the line business computer and they give me the run around, transfer me several times so I can re-explain it over and over again and never get my issue resolved. We purchased ours through the business side of Dell too, which is supposed to give much better service than the individual only 1 computer. I am very dissatisfied and frustrated. We are getting ready to purchase 10 high end units for over a $75K and all I can say is, I will never purchase another Dell again!!

I will NEVER buy a DELL product again. My laptop is 6 mos. old and I have had to call tech support beginning Sept.17. My computer continues to have viruses, sometimes, 20 viruses a week after is was SUPPOSED to be taken care of the week before by tech. support. I constantly get connected to all different depts, and I have to repeat the same info. I have spent about 20 hours to the phone calls and DELL ASSIST for this 6 month old computer. I have gone long periods of time not being able to use the computer, but rather, spend time having it fixed. Last night I was told by TECH person that I would be able to replace my computer after he offered to install new software to which I declined. This product has been a nightmare to me and I would like to start over. The technician connected me to customer care. He said that there would not be a problem. Customer Care told me that they could not return this product and connected me to hardware support. DELL has POOR customer relations and I have told all of my friends about this. They now say that they woild never buy a DELL product. No one would connect me to a USA office either!!! Terrible company to deal with.

I'm giving this web site one star. What is the point of a forum that we can all rant and rave for when I am searching for the company corporate headquarters. That's what Google said this site was for and all I get is a stupid forum for rants & raves. Give me a big f'ing break...

Yes, customer service is poor with transfers, hang up/disconnects or return to the phone do loop. How about that printer I purchased that had no POWER CORD? Had to order it separately after I had spoken to 4 people. What poor business planning is that? I get no power cord and there are "no provisions for returning a product." Can't use it, can't return it. I won't buy another dell product.

The Stars are simply for me.. not Dell.. Depending on the system and the level of Warranty you buy there is US based Tech support available for ALL Dell Customers. They are quiet Excellent. Having worked at Dell for just shy of 2 years I can Assure you.. all the sales people you will get are painfully aware of how bad things can be with the people in India as Sales reps and other positions here in the US have to Deal with them as well. On a different note For ever complaint you see here I can honestly say we get just as many if not more compliments about those in India (albeit not much more) It is really a hit or miss situation. As for the US based Tech support. I have heard good and bad about them as well, but a lot more good. To get this you have to be willing to pay extra for it. One thing you have to remember is that Dell is a GLOBAL company.. meaning they do not do business in just the US. It is very expensive for a company to have multiple Tech Support locations. to handle all the countries they do business in. Therefore they have the main location ion India and the premium locations (again you need to pay extra for it) in the country you live in. And if you think this is bad.. Out of all PC companies Dell has the Best Tech support and customer service as rated by various independent sources over the years.

received replacement NEW studio 15 after refurb had motherbord,hard drive replaced in 2 week period, now have a refurb xps. immediately out of box power supply not for US current- optical drive doesn't work. have spent between this & previous laptop 3 weeks without a computer. now into 8 hrs. on phone with being cut off at least 6 times. they are completely worthless total jerkoff company who cares nothing about you once they get your money!!! RATE THEM A MINUS 20 OR LOWER! avoid Dell at any cost!!

Call This number and push "0" for an operator 972-577-6541

India has given up on my 1564 (still under warranty) and no one at Dell will talk to me. Legal action next.

I am looking to start a class action lawsuit against Dell. Everyone seems to have the same complaints - poor service or none at all, tech support trying to get money to resolve issues that are their problems to begin with, and the list goes on and on. I have spent 6 hours on the phone with Dell trying to resolve an issue they claim is my Operating System is no good. Well hello ...I just bought the computer 2 months ago and haven't added any 3rd party software. So it would seem to me that they installed an Operating System that was defective. Additionally they charged me $199.00 fora year of support and still can' fix the problem. $199.00 and I have to sit at my computer for 6 hours for them to figure out the problem, they should be paying me. I live in NJ - if you have a legitimate problem and are interested in joing the lawsuit - you can e mail me with your info. I have to have your name too. Thanks. dscap1126@gmail.com

Dell has just lost a long time customer for home and business. I am tried of the run-a-round! Being hung up on and the fact that I cannot speak to someone in the United States. Big business has lost touch with who pays their bills.

DELL Corp. stole money from my bank account even though they was told NOT to take money from account and that they was not AUTHORIZED to remove monies from account. CSR Bria(employee #881081) is the one who preformed this action against my will! After over 100 hours of phone calls and conversations with Customer service..finance dept. We still not had this money refunded and problem corrected. THIS IS THEFT!! DO NOT EVER TRUST DELL CORPORATION!!! I am going to start a Class Action(1983) Civil Suit against DELL so if you would like to join me..please call (765)667-8565. I will never again TRUST DELL again and NEITHER SHOULD ANY OTHER PERSON WORLDWIDE!!!

There should be NO Stars attached to any Dell product or agent. The supervisiors are the worst. To restart my printer I went through days of torture and then verbal abuse by people that have no idea of what you are saying other than the scripted lingo put before them by Dell who is paying for cheap labor and Enlish slang. America wake up stop supporting this kind of cheap labor and horrible treatment of we the customers. DO NOT BUY DELL!!!!!!!!!!!!!!!!!!!!

Just spent all afternoon, on the phone, trying to purchase a Dell desktop. Finally struck a deal and agreed to let the salesman get an extra commission buck by applying for the Dell credit. Someone identifying themselves from Dell (even heavier accent and difficult to understand) called me and wanted SS#, DL#, DOB and more. Having already spent nearly an hour on the first 3 calls/call-backs I told him he should have all the info needed because I had already been approved for the Dell account. He wanted to argue that they need this info. I told him to cancel the order and account. All of it. I called back to get a corporate phone number and after being transferred, disconnected and transferred a couple more times, I was told that they don't have any way to give me a corporate number. Wish I had read this column before spending all this time with Dell. Going to search this column for HP.