Dell Corporate Office & Headquarters

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I was under warrenty when my computer had all of these problems. Dell has continually given me the runaround and has not fixed my computer yet. I paid $1800.00 for your so called "top of the line computer" and it is junk!!! I will get in touch with everyone necessay to fix this problem that Dell has created.

I said I would never buy another Dell again and then did and was immediately sorry. I called tech support for a problem I was having. After I waited for the return box for 2 weeks I called back and they had sent it to the wrong address even though I repeated my address to the FOREIGNER about 20 times. I finally got the box and sent in my laptop and was surprised when I got it back relatively quickly. I booted it up and it had the same problem, so I called, was transferred a million times, the call was dropped just as many and finally got another foreigner who explained to me that they found nothing wrong. OMG The power light is NOT coming on--there has to be a problem somewhere and the other issues. So basically, you don't find a problem so u send back the sh*t without repairing it. I asked for a supervisor and they said they would send me another computer which they did--refurbished--guess what? the power light still does not come on. It was probably the same computer. I didn't even bother calling back. So now here it is several months later and I have new issues on a computer I rarely use that I paid over $500 for. I called and got a foreigner who kept calling me kathy after I told him there was no H in my name--verified my email address a million times (I never got an email) and was supposed to get a return box in the mail, which I didn't get. He left a voice mail for me and I couldn't understand a word he said. I called back, waited forever, finally got someone and got disconnected twice--the third time she had to transfer me, but before she did I had to give her all my info again even though I asked for a supervisor--guess what--they had the wrong address for me that I verified a million times for the foreigner--then guess what wrong dept!! I got transferred again and waited and waited. I waited so long my cordless phone died, so I never got to talk to anyone. I am on call with my job and don't have all day to be on the phone with idiots. The laptop has also caused a permanent scar on my leg where it burnt me. I will NEVER buy another Dell. I explained the first time I got a foreigner that it was crucial that I get this box QUICKLY because I was moving in a month and had to have time to send it back to them, be repaired, then mailed back to me BEFORE I moved and now it's a week later and no box. Also, they told me I would have a year warranty from the time they sent me the refurbished computer and it's been less than a year and they tried to charge me to trouble shoot the problem even though the notes said it was less than a year. You can't use online support because it says its out of warranty when it's not. I can not get any help with this and because of a bunch of idiot foreigners I am stuck with a lemon of a computer. They should be sued.

Charisma Seguro, Sales Professional, on May 7, 2011, lied to me and said $62.49 was going to be a month of service support and I was going to get email confirmation on it for any trouble of my dell laptop. It turned out to be single incident, Level 1. So I cancelled with Based Support Supervisor (I heared the name Sonny) to give me credit of $62.49. May 9th-$62.49 became positive. and today, May 11th there is a duplicate of $62.49 for the same thing instead of a credit of $62.49. So I immediately called. First call---49.39 minutes, second call---32.39.....nowheres but transfers and transfers, reference numbers: 654-850-312 and 835-078-217. I've talked to Chris in resolutions with the ref: 654-850-312. I've been transferred to: 1800-624-9897 3 times, 1888-257-6372 5 times-back and forth, 1800-822-8965 ONCE, because the guy says their "based support department is not responsible to issue the credit (even thou I was transferred over there because it came over there from the supervisor who did it instead of the credit) and he hung up on me by putting me on hold for the customer care solutions-the same one I was transferred from. 1800-289-3355 is the original phone number saying I needed to call in THREE HOURS FOR THEIR COMPUTERS TO GET BACK IN WORKING ORDER (HA!) 1800-283-9597 IS THE SECOND phone number Chris in resolutions, but now I think resolutions has another number because I spoke to other numerous times. The time I quit, is when I got hung up on from 1800-822-8965. After reading all the previous complaints, I know now, I have been taken on PURPOSE by Charisma Seguro for commission. And And I may have been taken again with the double charge from the supervisor for complaining. And And I may be taken again from all the run-arounds departments who don't want to handle their responsibilities and stand by their products and their company and Michael Dell. {And Shame on you, Michael Dell for not have a real phone number listed as your Corporate office. Can't you stand on your own two feet and face it like a man?} WOW!!! This looks like a SUIT! After this letter, I am sending this by fax: 1512-728-7100, then to the BBB, then to my mom's-my lawyer. What a piece of work! Now, Mr. Michael Dell, there is a couple things going for you, your site references-links-updates etc, and some of your employee's friendly disposition to not loose it under stress. I am not a mean person, but I have to be honest, Ms. Charisma Seguro needs to be discharged before she causes more harm to others. I need my double money back OF BEING double charged for services never rendered. I want an apology for the runaround transfers-waste of valuable time because of Ms. Seguro and that extra charge by that supervisor. Just think of the needless pay you have given for the time spent on like my case. (figure) The many transfers were ridiculous! Lastly, Mr. Dell, stand up for yourself, and put your true Corporate phone number up on the site once a month (suggestion)for those personal caller complaints/suggestions/brags/special hires-I DARE. (yes, that means you will have to change it once a month--- figure: strengths/weaknesses (downfalls/victories---plus/negatives)

I have had an issue with my Dell computer where I keep getting a blue screen. I was told by a Technical Service rep that I needed a new hard drive. After purchasing the new hard drive, and atechnical support warranty, I still get the blue screen. The techs now tell me that I have to purchase another warranty for them to fix the issue that was never corrected in the first place. I have asked for numbers to corporate office with no help whatsoever. This has been the worst service I have ever gotten with any product support. I will never buy Dell again and hope those that are reading these post know that they will be subject to the same treatment. It seems once you've spent your money, no further assistance will be provided.

I received a Dell Inspiron n7010 laptop for X-mas 2010. I did not get a chance to set it up until January 2011. At the end of April after less than 4 months use it began having issues with start up. On the Dell logo screen the start up bar would advance only 3/4 of the way and stop, the computer would not boot. After powering down and re-trying several times I called Dell. After spending my entire morning on the phone they had me Restore Factory Setting and the computer worked again for about a week. Then the issues began again. This time the system would boot all the way to the desktop and bottom task bar icons but no further. Nothing would open, not the applications, not the web browsers. After a day of trying myself to resolve the issue I gave up and started again the next day experiencing more of the same. Finally windows started popping up, "Dell Action Center" (not responding) 2 important messages, but clicking on the offered choices reverted back to the original window. So, after two days of trying I called Dell again. After spending 2 hours on the phone I was told I had critical software and registry issues. So, I asked for the return department, which I never got but bounced around and told I needed a Software Warranty, saying everytime the computer is turned on/off software updates occur and may not load correctly because of ISP connections/interuptions causing compatabilty issues. They wanted $239/year or $120 for a one time repair with a 3 day guarantee to fix my issue. Even though I have a 1 year warranty with purchase I was told it only covered hardware and I had a software issue. And they refused to take the computer back. Dell said I was not using the computer proberly and the $239 fee would cover correct usage. Since I was not confident in the product, had trouble understanding the techinicians because of the language barrier I was extremely hesitant to lock myself into investing more money into a questionable product. I simply did not want the computer. But Dell was not amenable to a return nor a repair. Therefore, I gave up on Dell and turned to my vendor. Luckely the computer was not purchased directly from Dell but from a home shopping network (QVC). They immediatley agreed I could return it when they heard the problem I was having,which makes me think I was not the only one. I have a little Asus notebook and I do the same things on it I did on the Dell, it has the same antivirus as the Dell and it works the first time and every time and cost 1/3 as much as the Dell. Goodbye Dell. I will NEVER purchase a Dell product again.

This computor corporation has degraded all toher computor companies. I have bought five desktops and one laptop, and this is the LAST. I am contacting the FTC and the

I cannot believe this company is still in business as poor as the Management Is (CEO) Michael Dell. They will turn around someday, look behind them and see that they were the lastest computor company and now are operating at a LOSS. You are truly the lowest form of business support for the consumers that I have ever seen. I am writing a letter to the FTC explaining how you could improve your operations and most likely triple your net profits without stealing from your consumers. I also feel that the Magnuson-Moss Warranty Act, the federal law that governs consumer product warranties. My husband is a retired totally disabled veteran and cannot assist myself completely.

I have had the worst most horrid and most disturbing RIP OFF COMPUTER CO I HATE DELL COMPUTERS THEY SUCK

I just received my new 560, it was packed in a box with no packing.... it moved around and wow... when I opened it, the side panel was half off... I returned and want order from Dell again....Terrible Service..

I so wish that I had seen this forum before purchasing a Dell desktop! It has been a constant headache for 10 months and 2 computers later, I still do not have a working computer. Technical service is a joke. We will never buy another dell and will discourage others from buying.

Like many others, i regret that zero stars was not a choice. I spent the ridiculous amount of time spent on hold by going online to my stock account and shorting Dell stock. Perhaps I can make back part of the money I wasted on their products when their sorry-ass customer service catches up on them and causes their stock to tank.

Here's a post I just made to my Facebook page... WARNING!! WARNING!! WARNING!! Do NOT buy any computer products from DELL!! Even if you pay for it, you will not get any service. They refuse to get a service tech that speaks English! They refuse to transfer the call to America. They refuse to give a phone number to the Corporate Office. I paid for a 3 year in-home extended warrenty and can't get any service. The laptop is only 6 months old. Dell financed this computer for me. I will make another payment when I get the service that I paid for. Anyone want to bet if they will call me if I miss a payment?

Last week I called Dell for the next business day night and weekend service. They promised a service man would contact me Tuesday and be out that evening. I've been calling since then it is now Friday. A full week so much for next business day. I give them 10 negative stars.

After four techs and 10 hours My lap top has been stripped to the bare bones of software and all of my files have been lost. I no longer even have a word processor.... It was only free as an incentive to buy? What? I can't list the features that no longer work including the web cam, wireless internet and McAfee. And for this I paid an extra $248.00 service fee. I am now the owner of a $1500.00 piece of junk.

I have been trying for 2 days to get a problem resolved with Dell Customer Service. I don't think they know what the term service means. They play a switch game and switch you to different people in different departments. If the rating scale went below one, they would be so much in the negative they couldn't dig their way out with massive construction equipment. All I have been trying to get is a user name and password to fix the problem. I never entered one when I purchased the thing but they keep telling me I need to enter it to get in. I have been an Apple computer person since 1996 but had to cave to PC because I couldn't afford the Mac I needed. The sad part is you can't understand Dell's tech people because they have an Indian Accent. They want to sell me a warranty but after reading the reviews on this page, they are out of their mind. Tomorrow which is Monday, I am calling the local news media and will try to get them to help. Maybe everyone should do the same.

Why can't Dell hire english speaking people that you can actually understand. I have been trying to get a refund on 3 different printers I have returned due to not working. Why not bring the business back to the US where you can hire people we can actually understand. This is where we spend our money not overseas in some god awful place.

I bought a dell about 3 years ago and have had nothing but problems with it. 3 months after I received the computer the harddrive crashed. I tried to get dell to send me a new computer explaining to them that I had received a lemon. They told me that is past the 21 day return policy and assured me that there was nothing wrong with my computer. So the sent me a new harddrive, but infact it wasn't new at all, it was a refurbished one. Real nice! Any way about 6 months later the mother board crashed. Had to have someone come out to replace that. Then over the course of two more years with being completly unsatisfied with my computer, I have wasted many hours on dell chats. Issues such as I can't install internet explorer 8 without my pc freezing etc. etc. Now here we are almost 3 years later and I had someone come out to put a new fan and heatshield in my pc and when I got home, I couldn't even turn my computer on. So I call dell supper again, and they have me run these tests on place me on hold. The representative, who is fronts india by the way tells me my motherboard crashed again! Now I am furious and want to speak to someone who matters, preferably an american from dell headquarters, and all I get is some indian f@#k who doesn't care about me or my reacurring problems! I tried to call the number at the top.of this page, and all it does is send me back to customer service in india, as if there aren't enough americans out there without jobs dell has to out source its jobs to a forign company.

I have been trying to get a Manager on the phone for over a hour and I am still on hold. Last Night I had a simple problem I was trying to get Resolved . I got hung up on by a software tech, Then a supervisor refered to me as you people . And I just got hung up on again. This is getting very rediculous. I just got hung up for the third time ,as we speak. I am steadly being hung up on and getting mader.Do I need to take this issue to you or the president of Dell. A manager just hung up on me.And I have spoken to 15 people onthis matter . Managers,Supervisors And technicians. And no one will take a complaint from me . I suggest you terminate all these want to be service reps. the names are, Dave (supervisor), Jimmy Adams, Gloria, Funum,Beljeta,Calvin,Karan,Teky,Mungy Nancy,Raji Id #232641, Shilpa ID# 938953,Shawn ID# 142885, Anthony ID3155373,Sam ID# 168190, Dave, AJ Manager.And I just got hung up on again. So do you plan on Handeling this Since it seems I can not talk to a person with good since.

I ordered a new printer for my boss on our business account with the one most important issue being that it accept a particular cartridge that we stock in the office. They sold me a printer that DID NOT take that type of cartridge. After all the questions I asked, statements, triple checking "are you sure", I said probably no less than 12 times. Oh yes, my salesman was sure! Idiot, wrong cartridge and they won't even send me a black ink cartridge as a courtesy. I can get that type of courtesy from any other company I do business with! Guess what Dell, the Apple computers are looking real good to us now!! I can't even say it was nice doing business with you. Every step is a hassle. Hey Dell, word is out you're headed downhill fast. Have you read your reviews from all of your "FORMER" loyal customers? Shame on you Dell. Guess you will being doing even more business overseas, because you are burying yourself with the AMERICAN consumers. P.S. We won't miss you Dell.