Dell Corporate Office & Headquarters

Like someone else has said, I wish there was a 0 star rating for Dell. They are horrible. Their customer service is terrible. My boyfriend has been on the phone with them all day and has gotten the run around and no help at all. He had purchased a computer which didn't work as soon as he received it and called Tech support who came out and tried to fix it. They replaced video cards and the problem has happened more than once. This computer is a piece of crap. No one wants to help him at all. I warned him that Dell was horrible because a few years ago I had bought a laptop with them where the CD/DVD drive didn't work. I spent hours on the phone, finally got someone to send me a new one after I sent back the old one. The new one was broken too! So I had to go through all of that again. It was a horrible experience and I'd never buy from Dell ever again. Their customer service/support is horrible. I would love to know if they go through any kind of training because it seems that Dell just pulls people off of the street with no manners and no knowledge of what they are doing. They give you the run around until you're so frustrated you don't want to be bothered anymore. That way they don't have to deal with anyone and their issues.

Sadly, I have to say that Dell has lost their once held Edge they had on the computer market. Have we seen this sceniero before? Their products are priced at market value. So why did I stay with Dell for over 10 years?. Customer Service was the key. Now I am with a broken laptop for 3 weeks with a warranty and I have been shuffled around so much. 4 faxes, 13 phone calls that total 11hours, 47 minutes of waiting time and then finding out from one support rep I am covered under warranty and another rep says no, and on and on. I will not give up trying to get my laptop fixed and I will not bother to write hateful blogs about Dell but they will never have me as a customer again inless it's a deal that maybe involves a computer part with no support. Another Bites the Dust!

I needed a simple keyboard replacement for a laptop. 3 chat sessions, 8 emails 3 phones (with hold times exceeding 45 minutes) I paid for 3 day shipping and the day the part was to arrive, shipping was changed to 7 days. Tried calling "order support" and what I got was a script reading monkey that could do ABSOLUTELY nothing at all. Could not explain the change in delivery times, could not refund shipping charges, could not do ANYTHING other than try to sell me a new printer. Bite me I work for a large US bank and I understand why they dumped Dell as their supplier for desktop equipment

I have been very disappointed with dell`s customer service. They have not helped me at all with the problems that I have had with my order. The good news is that it has cost dell more than it has cost me as I am the one who makes all of the purchasing decisions at a very large enterprise corporation. We will no longer purchase any dell products as dell does not seem to care about its customers.

you suck!

I work for a big corporation and let me tell you them switching from HP to Dell is the biggest mistake they haave made. 50% of the time when I call, first I can't understand what the hell Bobby Lee is saying, 2nd they don't understand what you are saying either so its kinda leads to a dead end, 3rd when all seems hopeless they hang up on you cause they don't know how to give you the support you called for. I'm sure if you guys hire people within the Amazon jungle they will work for a 1/4 of what you are paying the Indians and probably do a better job.

Transfer, Transfer, Transfer!!!!! I am listening to a co-worker try to get an manager with Dell. She has been transfered so many times, they are all foreigners that barely speak English. She has a brand new laptop with monitor problems from day one. Just listening to what she is going through I would never buy a Dell computer. They all try to sound so courteous, knowing they are just gonna transfer you to someone else. I WILL NEVER ORDER A DELL JUST BECAUSE OF CUSTOMER SERVICE AND I'M QUITE SURE NEITHER WILL SHE. WHERE IS THE NUMBER TO THE MAIN OFFICE AND WHAT IS THERE NUMBER!

I paid $259 for software support, i was tranferred to a company (BOMBAR), for over a week they could not fix my computer for updating. I called corporate 512 number, they keep tranferring me to the same company. Up till now my laptop is not fixed

Dell has the worst customer service I have ever experienced. I have spent 6 hours on the phone, been hung up on 7 times because they have transferred me to as many as 11 different people in India, placed me on hold and when no one answers, it automatically hangs up. I still have not gotten my problem resolved. They first lady that my daughter talked to, charged my account for something that we did not order, I have an extended warranty, but they charged me for a replacement part that should be covered (without my authorization). This company is TERRIBLE. Run from anything with this company's logo on it.

I just want to say that I agree with all of the above reviews.

I orderd a computer and before I recevied it I called to ask simple questions about my order. and could not get and anser so I decided not to keep the computer I have not even opened the box becuse there service sucks bad real bad and now I have called them 4 times 4 diffrent days and still no shiping lables and they want me to pay restocking fees I will not pay for restocking for bad service becuse its not the computer becuse I havent opened it SO I DONT KNOW HOW IT RUNS its the SERVICE.thats the return reason dont buy DELL

Let me tell you if I've have known that Dell was this bad in customer service I would have never bought a single thing from them. I wish I would have done my homework before making a major purchase. Dell is dead! Never again!

I was trying to support an American Company but just realized that Dell has to have the WORST customer service EVER. I own 4 dell computors at home including the new Touch screen and just purchased a complete Main frame and work station for my business. This will be the last time that I will purchased a Dell product. Dell does not stand behind their propduct so I will taker my business somewehere else an if you read this SO SHOULD YOU !!!!!

Now it is 4:46 the man took the computer apart and what is wrong......They sent the wrong part. He got on the phone with Dell they now want me to ship the computer back and another 7 days. I have been without this computer for 3 weeks and another week. Another day from work and all my time. What can I say for your warranty......nothing good. And you know what the most expensive computer I have bought out of the 6 that I have bought. Check my records and you will see I trusted Dell computers but how do I feel now.... Paula Kelly Writing to tell you I am still having problems. Not sure what is going on with the service from Dell. They finally after another 2 hours on the phone, said they were ordering a motherboard, another hard drive, and memory. Was called today said they would be here between 2:30 and 4:30 which i took off from my job to meet them. Here it is 4:00 and no one has showed up. Not only I had to take off work to go and pick up the computer from my grandson but taken off to sit on the phone hours at a time to diagnois the computer. You call this service and it was to be at my convience. You don't even know the hours I have spent on the phone and the hours I have taken off from my job to get this computer fixed. Does it not make sense to send me another computer if you are going to have to replace everything in the computer. That would be too easy and I have another 2 to 3 hours to get everything loaded on it. And with all the problems I have had you would think they would have sent me the Microsoft Office free. No paid $140 to get that which was wiped off the computer because of all these problems. I hope this gets to the correct person which I know someone will get it. Thanks for your time. Paula Kelly From: pk1951go@verizon.net Date: May 11, 2011 4:07:01 PM Subject: Dissatisfied Customer To: michael_dell@dell.com I am writing to let you know how disappointed I am in Dell. I have bought 6 computers from Dell in the past 2 years and never thought I would have the experience that I have had. Sunday I spent 5 hours straight (check the phone call) with one of your Customer Service people. After 5 straight hours and my mothers day gone, I was told I needed a hard drive in the computer. This means that everything I had on the computer was lost because they put my computer back to the factory. All pictures, music that I had bought, and a Microsoft word which I had bought through my job as a download. This was the only thing that I wanted Dell to make good for me. They said I would have to call Microsoft as I do not have the email with the Key #. Could you please have someone call me and I will tell the entire story? Thanks for your help and hope to hear from someone soon. Paula Kelly 214-793-2526

I WILL NEVER BUY ANOTHER DELL PRODUCTS AGAIN. CUSTOMER SERVICE IS HORRIBLE. I'VE BEEN TRANSFERRED SO MANY TIMES THEY DON'T EVEN KNOW WHERE THEY ARE TRANSFERRING A PERSON TO. DO THEY KNOW WHAT THEY ARE DOING---NOPE. ADIOS DELL AND I WILL NEVER BUY AN ANOTHER PRODUCT FROM YOU AGAIN.

Laurel L I believe one is being organized at the moment.. might want to check back here. Or is there a way we can get a hold of you?

Bought 2 laptops; the mouse was shipped to my office and the laptopos were shipped to a wrong address. Have been calling Dell 3 times a day bc their "tools" are down, cust. care system has been down for 4 days! It is a joke, a large profitable computer corporation cannot fix their computer system? what is to be expected about the computers they sell? Customer service in India is another frustration, they tell you to call in 2 hours, at the time they are closed. Or to call tomorrow or Monday. I buy 1-2 laptops every year but these are the last 2 I buy from Dell. From now on its HP. Definitely need a ZERO star on this rating because 1 is too much for such lousy service. Mind you the invoice is for over 1100 USD.

I bought this Dell laptop which is Inspiron and it has so many major problems which I got so upset. I bought an Inspiron laptop in July last year and after I received it, the mouse did not work properly. So I had to turn off then turn back on so it could work. I called Dell support and spoke to supporter team in India, then it took me 4 hours for them to try to fix the problems but it didn't work. I told them that they suppose to exchange the new one for me but they said it was 35 days or so, so they could only try to fix the mouse. I got tired of calling them so I just put up with it. Then a month or 2 months later, my screen started blinking and breaking up, then it turned blank. I called them to report the problem then they sent out a tech to replace my screen, motherboard since the mouse didn't work, and the cover to be nice. Then now, the I tried to use the webcam for skype but it also didn't work. It is so unbelievable that I have to go through all this frustrated of calling, waiting, and transfering around over the phone. I thought Dell computer was good and it would be better than Sony and other names so I bought this Inspiron and thought it would work better than Sony, Toshiba, and others. But I very very disappointed it not worth the price and caused too much time to deal with it's problems. I would not buy Dell computers again and I will not recommend any body to buy Dell products again. Too much headache and too much time consumption.

Every post I read sounds like I could have written it myself. There's no need to say more because all my issues with Dell have been exactly the same. I just wish I knew all this before ever purchasing a dell product WHICH I WILL NEVER DO AGAIN. I'm thinking small claims but if we could all join forces a CLASS ACTION LAWSUIT is definitely the way to go. I'm informing everyone I know and posting this website on facebook so that consumers are forewarned. Also, if anyone has commenced a class action we all need a general site where we can get in touch with the law firm that will be handling the case. I'm putting this word out and will check back to see if someone has knowledge of a suit. I will also be contacting the BBB.

How do we get any issue resolved? I spent 2.5 days on the phone with 3 PEOPLE who said give me just a moment to pull up your info. That started at 6:45 last night and it ended at 12:45 this morning with less of an operating computer than what I started with. Last words were that All disc would be sent to me within 72 hours. Right