Dell Corporate Office & Headquarters

Dell gets a Below failing grade from me but 1 is the lowest they go. I have had problems with my Dell lab top for months. They final got off the butts and sent someone out to fix the lab top but it did not get fix. I have five different computs from dell and I will never buy another dell as long as I live. After they replace all the part inside the computer it went through the hard drive running and then the computer did not pull up. I had to call dell again and they had me send it to what they call there Depot department and I got it back with still having problems. They wanted me to buy another warrenty but I told them NO and because I am still having the same issuse they want me to paid to have it fix again. I spent almost 2 hours on the phone just to be tranfer from one perosn to another. Then they told me if a part is bad then I would have to paid to replace it I told them that if a part is bad then they need to fix it at no cost to me. There is not one person that can help nor do they want to give out Corporates number or address.

Dell costumer service has been a horrible experience. They have lied to me, hung up on me and lied about me (saying I hung up). I love India and Indian people but the fact that I cannot speak to a supervisor in the US really irritates me. No one at Dell has even tried to resolve the issue- only given me canned scripted answers. I could not be less happy with my Dell experience.

Dell sent my company a faulty printer, so I called to exchange it (after our IT person tried to work with it) they tried to tell me it was my fault. After I finally got them to say they were going to exchange the printer they never sent me any confirmation or a printer. I waited patiently for a month. Finally I called back they got me a "dispatch number" which they promptly sent the printer to the wrong state, I'm in Michigan, it went to New Jersey. Not even close. I called again after I had to find out that it went to the wrong state. They gave me another Dispatch number. I found out that this was cancelled by them for no reason. Now a month and a half later they're still giving me the run around and won't even let me speak to a supervisor. I've about had it. Dell is the worst company to deal with. They really really need to work on their customer service skills if they want to continue to stay in business.

I have had so many problems with this computer I am about fed up with it. If I could throw this computer in a pool I would! But I need it for nursing school. The arrow on the computer screen freezes up, when I go to take my nursing tests a window pops up and I have to push "NO", the screen freezes when I click next for my test answers, I even bought malware antispyware and it somehow seemed to crash?!?!?! I am over it. its really frustrating to have this computer for school and it doesnt work correctly! so annoying!

I have spent over 2 days on the phone with Dell to resolve a software issue. I was transferred back and forth between hardware and software support. Even after paying the one time support fee, it took them two days and 16 hours to fix wipe clean my system, reinstall software programs and retrieve and re-install from a back up drive. Dell charged me an additional $110 for a one year warranty that I specifically told them I DID NOT want. They are now in the illegal/false transaction business I guess. I have asked for a refund for something I NEVER wanted and am still waiting for it...Yesterday, I bought a new computer for myself and it is not Dell. My company will no longer be using/purchasing Dell computers/products. Regardless of the quality of products Dell produces, if they don't improve their support service/customer service, they will lose their customer base. They have lost one today already!!!

YOUR TECH SUPPORT IS THE WORSE! YOUR PRODUCTS SUCK! I HOPE YOU GO OUT OF BUISINESS!!!

Dell are just a bunch of liars thieves and incompetents. I do not have the time to explain all of my problems with them but be warned about this company and all the people who work for them. The rating of one star is the least I'm allowed to put, -10 I would choose if I could.

If you like frustration, enjoy pulling your hair out, order from Dell directly. Our package got lost. Dell put the wrong address on the package. After nine calls to India Customer Service, I am no closer to resolution with the delivery of the order from Dell Computers. Now I so wish I had gone to a electronics store and did not have to deal with people that I can't understand and that don't understand me. And try to complain to someone inside the USA Dell, it's impossible, all calls routed to India. Very disappointed in Dell Computers.

I agree with all the comments above about poor customer service. Dell should be a shame of themselves for letting this situation to go on and on. All I wanted to do was find and then order new hard drive for my dead computer and no one knows what is going on!! AFTER BEING ON THE PHONE WITH 8 DIFFERENT PEOPLE SOME IN THE PHILIPPINES AND OTHERS IN INDIA - I give up. It will be a cold day in hell if I ever buy another Dell product or suggest it. I wouldn't do it to my worst enemy!!! I found more info on my own and knew more then those idiots overseas.

If i can put -0 i would have put it but i could not. For i had a problem in my laptop and for 2 months Not a single thechnical support could fix ii and when i called today Sunday the 19th they kept on transferring me from one dept. to the other and did not solve the issue or give any diagnostic. So Dell u lost a big customer i am heading to Apple to buy a new laptop but i am going to go to your headquarters to fix this one for u have sent it to me from your outlet so u r responsible for it or u will hear it on the news and from my lawyer. iI made a huge mistake and bought a new one last year from Dell although everybody adviced not to do but i did not listen now i know what they meant. So Bye Bye Dell no more. it is very frustrating. You are loosing a lot of clients for a simple little care sorry doesn't solve the problem but fixing it and listening to your customer comments and problems will.

DELL..............PLEASE PAY ATTENTION TO THIS: FIRST OF ALL, THE COMPANY WHO HANDLES "DELL" IN EL SALVADOR, CENTRAL AMERICA....."STREAM"........THE SUPERVISORS (503)25003701 OR(503)78546447 IN THOSE DEPARTMENTS ARE A BUNCH OF MAFIA...! STARTING WITH PEOLPLE IN HUMAN RESOURCES GLORIA AREVALO AND OTHER LADIES THERE. ! "GABRIELA JUAREZ", "NADIA BARILLAS"(SUPERVISORS IN SECOND FLOOR) (WORST) > SHE PERMITS ALL SORTS OF MISTAKES TO A COUPLE OF HER FRIENDS WHO ARE SITTING RIGHT NEXT TO HER, PEOPLE ASSIGNED TO HER, LEAVE WORK WHEN THEY PLEASE, HAVE THEIR LONG BRAKES AS THEY PLEASE, SHE USES HER CELL PHONE WHEN EVER SHE WANTS, WHEN ITS PROHIBITED TO USE IT INSIDE THE BUILDING AND DPTS. !! LETS HER COWORKERS DO WHAT THEY WANT, SHE´S NOT DOING THE CORRECT JOB IN HER DPT., QUITS (DISMISSES) PEOPLE THAT SHE DOESN´T LIKE...ETC.!! NADIA LETS GO OR PASS DIFFERENT ISSUES THAT ARE PENDING WITH ANY CUSTOMER....YOU SHOULD ENTERVIEW THE PEOLPLE WHO WORK THERE AND YOU´LL SEE WHAT I´M TALKING ABOUT,OK? NO SERIOUS WORK IN DELL - EL SALVADOR, C.A

We are returning a Dell Optiplex 960 we received today, they have sold us a desktop that has no cd rom. how stupid is Dell. their customer service is somewhere in India and they have no idea what is going on. will not ever buy one again. ps. i would like to rate it a zero star. that options not available... becky

I have been on the phone for 1.75 hours, talked to 8 customer service people and still cannot get a simple issue resolved. I ordered two ink cartridges from my home. From what I'm being told you have to sign for any package (new policy). You don't even have the option to sign the UPS slip to and accept responsibility for the package to be left at your door step and accepting full responsibility. I WILL NEVER PURCHASE ANOTHER DELL PRODUCT AGAIN. From what I have read above from other customers I am definitely not alone. Another what was a good company gone bad!!!!

THIS IS THE MOST ILLEGAL OPERATION I HAVE EVER SEEN IN MY LIFE!!!!!!!!!!!!!!! I was completely patient and calm for over an hour.... Then I lost it! One part of the issue goes like this: Sent a computer and its adapter for repair...weeks later computer was returned no with no adapter. So the 5th person I talked to said he was going to send me an adapter as a "one time courtesy". Are you kiddin? Who does that? Wish I had read this before purchasing Dell. No wonder their logo has a crooked E!!!!!

Good luck with customer service. Made an order, was put on back ordered, canceled, they went ahead and shipped, attempting to return but now all I can get is folks overseas who transfer me and are clueless. DON"T BUY A DELL...

On October 2009 purchased a 17 studio laptop at Walmart for $ 750.00 and in September of 2010 I called to check if there were any updates before the warranty run out.To my suprise I was told that the service tag I provided did not belong to a Dell computer.I told the people in India that I have the computer in front of me how could they say it did not exist.I have been calling Dell on regular basis to see if anyone can use common sense. To-day I called again and after 45 min. of run around they disconected me.My next step as I see it to bring this to the attention of the Illinois D.A.I have all together 5 Dell computers,2 laptops & 3 desk tops. THAT IS IT WITH DELL .I will try to bring up this mess in the next stockholders meeting in about a montth.

After 5 dell computers this is the most I spent on a computer, this laptop is by far the biggest hunk of crap I have ever owend.The tec. guy came to my house replaced mother board rmm, and hard drive. didn't fix the problem,he said he would be back next week with the same parts just to kill an other 3 hours of my life. Oh and btw this piece of sh@# is 5 months old. and if I get out of this one with out takeing a beating never ever again. my rating is in the neg. numbers

I purched a new Dell Alienware 18 and it has not worked from the time i opened the box. Now three weeks later 3 new disks over 10 hrs on the phone they are replacing my laptop but you have to order a new one first. They charged my CC again and put me on hold for a refund. Now it has been 1hr & 27mins on hold to credit my CC. So now i am a proud owner of a $ 4000.00 PAPER WEIGHT !!!!!!!! Dell Coustomer Service F*****G S***S !!!!!!!!!! NEVER BUY A DELL !!!!!!!!! I WILL NEVER BUY A DELL AGAIN !!!!

I really wish the rating here was a negative number. Every single post here is exaclty what I have been dealing with. Every time I call, and they ask for the "service tag" number i ramble it off in the phone and it tells me I am out of warranty.....REALLY????? my computer is 6 months old!!! Makes me wonder what "brand new" computer I really got!!!! There customer service SUCKS! you get the run around from all different techs saying hold the line and someone else can help you! BULL! you never get any help! I will be bad mouthing DELL for the rest of my life! NEVER EVER EVER to purchase another DELL in my life! My last call to them was a 'supervisor" who gave me a service request number and said corporate will call me back in 24-48 hours....trust me I won't be holding my breath!

Dell's Inspiron laptops just simply suck out loud. Sell your stock in Dell cause it's truly not worth a dime. I was a loyal fan and believer. That was before Dell got craven and greedy. They've lost a good deal of their market share and it's because people like me won't ever buy a Dell computer again.