Dell Corporate Office & Headquarters

Can I give 0 stars? I have a Latitude D830 pc that has been giving me issues for a decent amount of time. I contacted Dell via pc chat as the phone system is the worst and you NEVER get to the correct department. Also, once you get a rep on the phone they don't speak the English language very well and are somewhat rude..... After 3 hours of being transferred from one international person to the next I am still in the wrong department. These people are clueless. On another note, my dad bought a XPS 17 and during the order process he was able to pay $130USD for NORTH AMERICAN support only. This is pathetic and sad all at the same time!!!! Long story short, I contact Dell on 5/13/2010 about several issues on my laptop including it getting so hot it melted the paint off of a black snack tray it had been sitting on for 3 days. I then go on a business trip and am out of the country for a few weeks. The rep had told me that she was going to do a "full system exchange" and I was happy. When I got back to the US and saw that a pc had not been delivered I called Dell to find out what was going on... They told me they had no record of the call. After 5 or 6 calls over the next few months I finally got a representative who, although in the incorrect department was able to find the ticket # that promised the system exchange. I am not being told that they can't do this since the warranty expired since the time that this call told place. These people are out of their minds. Why should we be surprised that Apple's shares are soaring? They might be the only semi-functional company for pc's in North America.

I wish I had read this before purchasing a Dell computer. Technical support-that's a joke. I was transferred 3 times and still got no help, each time having to give my name, address, order#, etc. What a joke this is. I just want to send this frickin' thing back! I have never felt so betrayed and swindled! So much for my 3-year tech support that sold me on buying from them. I will tell every person I meet about this horrible experience. What has happened to customer service, honesty and doing the right thing? I guess it's "BUYER BEWARE". Funny how you can talk to an American when you are buying, but where are they when you need tech support or any other kind of help?

Any one want to go for a class action suite Us vs Dell computers or rather the one who owns it mr. Micheal Dell i got a computer in april 2011 it came with no memory no vidieo card or graphic card ive been fighting with them for 3 mths now trying to get it fixed still nothing but transfer transfer transfer hang up noone will talk to me when i do its some one from another counrty i call this number on this page and got the phillipins

I really wish they had a 'no' stars catagory. I received my laptop last night. I had ordered a 9 cell battery for the XPS system and it arrived with a 5 cell battery. I called last night to Dell technical support and to my disgust, I talked to Raj in India. The very worst thing Dell has accomplished is to our-source their customer support department. I went through 4 people explaining my issue when they disconnected me or hung up on me. that took over an hour. I called back and after another hour, they agreed to finally send me the correct battery. I asked to speak to a supervisor to voice my 'displeasure' in their customer service. They promised to have a supervisor call as soon as they were available. 24 hours later I have yet to receive a return call. The telephone communications are very poor and mixed with a person with marginal English, the event was very painful. If I would have known that Dell had outsourced this department, I would have gotten another brand. Boo to you Dell. Your stock will be in the crapper in the near future.

No wonder they have a site that "has no affilation" with them. I have had everything formerly mentioned happen--why in the world are they still in business? I cancelled my order. My order will not break them, however, I work for a big corporation who goes through me for their computer needs. No more Dell---ridiculous that service people CANNOT speak english, and spent the better part of ONE WHOLE DAY on hold. Should have stopped the madness after the first transfer.

3 years ago I bought a Dell XPS 630 I. It was a good computer with little troubles until just over a year ago. I started an online college which meant lots of time on my computer. I had it upgraded when we bought it hoping it would last at least 5 years but guess it was asking to much. When the 630 I started to go bad last year it wouldn't load properly. They made 3 attempts at fixing it and deemed it unfixable. Thankfully we bought the 4 year warrenty with it. They sent us an Alien Aurora R-2 to replace my much better 630I. Well by the time it got here I was up to my eyebrows with school and need my computer. I had no choice but to except this piece of garbage they sent me. Less than 6 months later the replacement wouldn't even turn on 90% of the time and when it did start wouldn't load anything alreaady on the piece of junk. They sent a guy out replaced the mother board, power supply, and switch with junk yard parts. The next day the lights went out again, called support 3 days in a row. The first time they said we just fixed it and wouldn't even talk about it and hung up on us. The second and thrird day they left us on rot for hours on end. After 4 hours we hung up. Now not only are the same problems still happening but now it makes funny noises and even smokes. We are plastering it all over about how crappy Dell has become and will never buy or recommend dell to anyone. My husband ended up going through HP to get me a computer I can use for school. I'll pay $3000 before I buy another computer from dell when serveral repairmen have looked at it and told us it was beyond junkyard when they shipped it. It was originally built is 2000, and so far below standards of 4 years ago much less last year when they shipped it out saying it was a brand new one. Need realiblity and one that works, not one that will blow up the house or burn it down.

Brand new laptop; turned it on . . . immediately got a crash dump memory error. This happened 3 times. Called customer service, was told I needed a return Reference # from technical support. Long story short . . .still on phone after 2 hours and 9 people. They are charging me a restocking fee of $249 for returning a laptop I had for 15 minutes and that didn't work. Didn't agree to the fee, but am returning it. Once it is returned, I am doing a chargeback. Additionally, recorded all conversations with Dell which I am bringing to a news station for airing at some juncture.

Our church needed a new bulb for our projector, we purchased it from Dell before.When we tried to order this bulb we were told Dell did not make it anymore but they had one that was the same and would fit. When we placed the order we were told we could not order the bulb without ordering virus softwear. We already have softwear on our computers but were compelled to take it in order to get the bulb.We were assured the bulb would fit but it does not. I spent hours on the phone with Dell and no one could help me. When I asked for a manager or supervisor I was transfered to someone else, who could not help us. We could not even get to someone to help us return this over $400 bulb that is useless to us. Dell how in the world can you do this to a church? Shame on you Dell

I have gone on for a year trying to get Dell to fix a warranty issue and for the past 9 mounths .They sent out 3 different techs and then sent me a used computer. That computer had 55 corupted files on it so again they sent out a tech with a new or supposably new hard drive.What did i get another junk computer the sound card went out of it. Then the finnally are suppose to send a whole new system what do they do they sent me just another tower instead of the whole thing. If anyone else is having this issue please let me know im going to put a class action suit against Dell so let me know if you want in with it.

I have spent one of the worst weeks of my life communicated with people who have no concept of the consumer's rights. I have engaged in 25 telephone calls to people pull off what was reading from a script and if you ask any questions outside of that script they do not understand because they do not have a full grasp and or understanding American culture. Every time I requested to speak to a manager I was rerouted to another service representative. An individual call me regarding my services at 7:10am in the morning he was extremely rude; I contacted Dell tech support services with this information indicated I did not want this individual to come to my home to service my computer; this individual contact me today indicating he was assigned to retire my computer. I was sitting in my home doing nothing as my computer does not work and am unable to use and waiting for this individual to show up. He contacts me later to inform me that he was at my home and I did not answer the door which was a lie. And this is right this is prior to him indicating earlier that he was common between 12 and one and called me at 1:25pm to tell me he was going to be late. When he called back to indicate he was on his way he was ruled he was argumentative it was confrontational I've tried several times to terminate the conversation to no avail. I contacted Dell computers and spoke to two representatives before being allowed to speak to a manager located somewhere in the Philippines and informed him of my conversation regarding the service person and reiterated I did not want that individual contact me via telephone to do any service in my home. If it were possible to give Dale computers a score of less than zero I would

dell lies hardcore.all the represetives in diffrient departments have diffrient info. the sells people will tell you they have all their parts in stock.(oh and they assure you there not lying (thats what they see right on front of them) talk to anyone else at dell they will tell you the truth (they dont have the parts) parts are then back order & it gets worse* they dont even know when the parts wil arive. what kind of companies sells parts they dont have without telling you? sounds to me likek dell wants money FAST!! humm.... they must have a profocey of some kind. dell sucks so bad & they will play you hard! i could say so much on why not to go with dell how about they dont make anything themselves? haha so much more could be said but i will end this here. just had to vent & sorry readers for the spelling. imagine God bless everyone! trust only those u love ; raise your eyebrow at the rest of the world*

SUPPLY ME WITH THEIR PHONE NUMBER AND ADDRESS. MY THOUGHTS ABOUT DELL ARE MINE. ARE YOU TAKING A POLL ON NEGATIVE THOUGHTS FOR DELL OR JUST FILTERING??????????????????

Just spent an hour on the phone with Dell, spent about 38 minutes of that on hold. Talked to 4 different people, got charged for services i didn't need, then they wanted to charge me 4X what i just paid them in order to get the one piece of information i needed.. NO THANK YOU. That was a terrible experience, and i'm done with Dell. At least now when a customer asks me what i think of Dell, i'll have an honest opinion ready to give them. ..what a joke.

dell is a waste !

I work with my computer only with very limited knowledge. I haven't been able to learn what I should although I have tried because talking to that people in India has been nothing but frustration. They don't explain, they don't expand, they don't say it in other words, they are not very articulate. Their English isn't that good. Their accent isn't that understandable. I can't communicate well with them. How can I get a telephone number to speak with somebody in the United States? One thing is for sure. I will never again buy a Dell computer. Tech support is lousy. For my next computer, this will be my question: For tech support, will I be dealing with people in India or the United States? That will be the deciding factor. It's a pity. Indian People are nice and polite, but when you are trying to find out what's wrong with the computer or the way you are using it, that politeness is a distraction rather than a help.

I spoke with (another) rude agent named "John" or "Jim" and called the solutions station to ask a simple question. He said to help he would need a credit card #. He assured me it would not be charged. Being gullible I believed him, proceeded with a pointless 45 minute phone call in which I could barely understand any "instruction" he was giving me and finally told him to just stop everything like I had never called. I again made sure the card was not charged, he said no it wasn't and rudely hung up. 2 weeks later I get an invoice showing I had ordered some ridiculous 1 year assistance program for $239.00!!!! It took me 3 hours and 4 different departments to get it cancelled! I never had a problem with my old Hewlett Packard and will NEVER buy a dell AGAIN!!!

I contacted dell several times in the past couple of days along with multiple times in the past. All they do is give you a huge run around! I've gotten so mad at them so many times and to the extreme that the loser indians tell me to "mind my language". Maybe if they would actually help you their customers or their "peasants" that they sucker into buying their shitty products would actually not use vulgar language towards them. But so far I bought a computer from them in '07 that lasted less than two years. I contacted them and ended up getting stuck with a so called "refurbished" computer but as you can see from these chats many people agree that it is a "piece of shit" computer that I received. The first one i got ended up having a shitty hard drive and many other faulty issues that led me to contact dell again. When I contacted them I ended up getting sent another "refurbished" computer that was defective from the start. The first day I tried using it the screen kept turning blue and gray and then would come back and would do it again and again. I was lucky if I could type two words on it before the screen would turn one of those colors. Then I complained again and received the one I have now which the screen is going in and out more so out then in and again the hard drive is shot and the computer itself is so shitty it isn't even usable at this point. So in total I had 4 SHITTY computers so far and at this point I am demanding my money back or demanding a brand new computer because at least if i get a new one i can sell the current one I have and the new one and get just about as much money as I would if they would send me a check and then go buy myself a brand new computer from another company. I'm so frustrated with this pathetic company and I'm finding every way possible to get through to someone that can help me out with this issue. I'm so sick of the indian fucks on the other end and when i was speaking to one of them they finally admitted it was based in india which obviously is no shock to anyone that has had to deal with them. Even if you call the so called texas version of dell it still sends you directly to india which is complete bullshit!!!! At this point if anyone knows a way to get through to someone please post it on here i would greatly appreciate it!

purchased a lapto 10 weeks ago. never worked . two indian chaps tried to fix it using remote access- failed. two engineers visited to exchange speakers and then hard drive-failed. Quoted vairous pieces of consumer legislation to them but they dont want to know. Aked for a refund- guess what - they LOL!. told me I had no chance. stay clear of dell. buy at your peril. totally disgusted with them.

I need contact nuber of a corporate Mamager in India (sales). I have my client looking for large qty of Laptop. Pls confirm on a urgent basis.

Dell Customer service SUCKS. All they do is transfer you and make promises they can't keep. Also, their service center is in INDIA. Keep it in the US Dell. You are idiots.