Dell Corporate Office & Headquarters

I would have choose 0 stars if they offered it, I have had a Dell Inspirion n7010 for almost 1 year now and it hasn't worked right since day one. The computer didn't load right when I 1st loaded it. It locks up and drops programs all the time. Tech support gives me a difference answer everytime I call. I finally called, and payed for, a local computer tech that informed me that my computer fails to load the operating system, and that I have a hardware problem. I have been trying to explain this to Dell and it has been a nightmare. I am know waiting on Senior Tech to call so I can explain my issue for the..., TOO MANY TIMES! And the best part is they told me a Senior Tech will call in 24-48 hours, but can't guarentee it. My nightmare continues...

Printer has not worked for months. The tech person had us run some tests and agree that the printer is defective -- said they would ship a new printer. INSTEAD they shipped only a new outer shell and want us to change the inside mechanisms. Tech support cannot speak English well enough to help us do it. So now Dell wants us to refurbish this piece of junk ourselves. We have lost $1,000's of dollars in wasted staff time and lost productivity trying to get this stupid printer fixed. Last time with Dell products. I have been running into same problem as everyone else - no one can speak English and all they do is transfer you.

What a piece of crap. Bought my Dell in dec 2010 They have put 3 hard drive it so far and its out again now they want to send me a refebished computer. I am going take it back and get my money back and buy a defferent company'

I will be filing a lawsuit under small claims due to the fact I gotten NO answer on my mini laptop. Now, whats going to happen is that they would have to send a stupid attorney to Sacramento, California to fight their battles in court all because they can't help customers. If everybody would do that then Dell would do nothing but spending money on Attorneys and Court Fees and this would be good news attention. Then, if i don't get anything within the 30 days then I will be putting a "lein" on their business and into collections. Once I have them not respond to the court order, then I will send a Sheriff with a warranty to confiscate their furniture and anything that will add to the purchase of the computer.....So, I will be filing that immediately. This will make good television!!!!

i bought an insperion 580 1tb desktop with your tech team premium support and in hhome service and not even two weeks after i had it i called to get an exchange and they would not exchange it i have been on the phone with my tech team supposed premium service which is false and i was getting blue screen errors. they kept saying it was a software problem when i was told by computer techs here that it was a hardware problem now after buying it in March they have two weeks ago replaced the motherboard, hard drive, heat sink, power supply, ram, the repair man that showed up had a torn shirt and jeans i almost didn't let him in the door. Now on saturday i went to turn the computer on and it DOES NOT WORK AGAIN. I CALLED MY TECH TEAM AGAIN AND NOW THERE IS NO POWER. I CALLED MY TECH WHO I PAID AND HE SAID THAT IT WAS THE SWITCH OR THE MOTHERBOARD. IN THE MEANTIME I HAD TO GO OUT AND GET A LAPTOP OR I WILL LOOSE MYU JOB. THEY ARE SUPPOSEDLY SENDING MY ANOTHER MOTHERBOARD, HEAT SINK, POWER SUPPLY, POWER CORD, FRONT BEZEL I TOLD THEM I WANT AN UPGRADED MACHINE AND I THEY INSIST THEY DO NOT REPLACE COMPUTERS. I PULLED THERE WARRANTY AND IN FACT IT DOES SAY THAT THEY REPLACE COMPUTERS IF THEY CANNOT FIX IT OBVIOUSLY THEY CANNOT FIX IT. MY TECH TEAM AGEN EVEN SAYS THEY HAVE SPENT MORE MONEY IN PART THAN A NEW MACHINE. I AM GOING TO REPORT THEM TO THE BETTER BUSINESS BUREAU AND MAYBE FILE A COMPLAINT WITH THE ATTORNEY GENREL. I EMAILED THE BOARD OF DIRECTORS AND GOT NO RESPONSE. I THOUGHT DELL WAS A BETTER COMPANY.

FIRST OF ALL, LET ME SAY THAT I AM DISGUSTED AND APPALLED WITH THE ENTIRE EXPERIENCE I HAVE HAD WITH DELL. I ORIGINALLY PLACED AN ORDER ON JULY 11, 2011 FOR THREE POS CASH STATIONS PLUS 4 QUICKBOOKS POS PRO SOFTWARE PACKS. THEY SEPARATED MY ORDER INTO THREE ORDERS THAT CAME ALMOST THREE WEEKS APART. ONE OF THE ORDERS(THE SOFTWARE)WAS INCORRECT, SO I HAD TO SEND IT BACK AND WAIT FOR A REPLACEMENT. BY THAT TIME I WAS ON MY 19TH DAY OF THE 21 DAY 100% GUARANTEE POLICY. AND WHEN I ASKED IF THAT COULD BE WAIVED UNTIL I RECEIVED THE LAST ORDER, I WAS TOLD THAT IT WOULD NOT BE A PROBLEM. AFTER THE 21 DAYS, I COULD JUST REQUEST AN EXTENTION AND DUE TO THE FACT THAT I DID NOT HAVE ALL OF THE COMPONENTS AT ONCE AND I WOULD STILL NEED TIME TO SEE IF I EVEN LIKED THE PRODUCT,IT WOULD NOT BE A PROBLEM. IT WAS THEN THAT I ASKED FOR AN EMAIL WITH SOMETHING IN WRITING SAYING THAT DELL WOULD EXTEND MY 21DAY GUARANTEE TO NOT START UNTIL I RECEIVED THE LAST ORDER. NO ONE WOULD ACCOMODATE ME BUT EVERYONE INSISTED THAT IT WOULD NOT BE A PROBLEM TO GET A REQUEST APPROVAL AFTER THE 21 DAYS. WELL, I REALIZED THAT I WOULD HAVE NO RECOURSE AFTER THE 21 DAYS AND THAT THE REQUEST THEY WERE WANTING ME TO SUBMIT, WAS JUST THAT...A REQUEST. THEY COULD TELL ME NO AND I WOULD BE STUCK WITH IT. SO I SENT ALL BACK, AND CANCELLED THE ORDER OF THE REPLACEMENT SOFTWARE. THEN ON AUG 1ST, I REORDERED THE SYSTEMS AGAIN, THROUGH THE SAME SALES REP. BUT NOT BEFORE HE EMAILED ME A GUARANTEE THAT DELL WOULD WAIT TO START THE 21 DAYS AFTER I RECEIVED ALL OF MY ORDERS.WELL GUESS WHAT? THEY SENT ME THE WRONG SOFTWARE AGAIN! SO I RETURNED IT AND THEY SENT OUT A REPLACEMENT, AND IT WAS AGAIN WRONG.THEY SENT ME THE WRONG SOFTWARE THREE TIMES AND IN THE MEANTIME CHARGED MY CREDIT CARD.THROUGHOUT THIS PROCESS WHICH HAS LASTED TO DATE, I HAVE TALKED TO NUMEROUS DELL REPS(NONE OF THEM HAVE A CLUE WHAT THE OTHER ONE IS DOING,THEY BARELY SPEAK ENGLISH, THEY WONT ALLOW YOU TO SPEAK TO ANYONE ABOVE THEM NOR GIVE YOU THE NAME OF THEIR SUPERVISOR.) IT IS SEPTEMBER 27TH. I STILL HAVE ALL OF THE POS STATIONS IN BOXES(NO SOFTWARE). I HAVE RETURNED AND THEY HAVE RECEIVED THE LAST SET OF INCORRECT SOFTWARE ON AUG 29TH. I WAS TOLD THAT I MY CREDIT CARD WOULD BE CREDITED WITHIN 7 TO 10 BUSINESS DAYS FROM RECIEPT OF THE SOFTWARE. ITS BEEN ALMOST A MONTH! ALSO I REQUESTED RETURN LABELS TO SEND BACK THE REST OF THE EQUIPMENT. AND EVEN WITH THE EMAIL FROM DELL'S SALES REP CONFIRMING THE EXTENTION OF THE 21 DAY GUARANTEE POLICY, I WAS STLL DENIED!!!I HAVE BEEN TRYING TO RETURN THIS EQUIPMENT SINCE THE 8TH OF AUGUST! IVE BEEN DISCONNECTED, TOLD SYSTEMS WERE DOWN AND GIVE THEM 3 TO 5 HOURS AND SOMEONE WOULD GIVE ME A CALL BACK, WITH NO RESPONSE! SPENT HOURS UPON HOURS TALKING TO THIS DEPARTMENT JUST TO BE TRANSFERRED TO SOMEONE ELSE WHO HAS NO IDEA WHAT MY CASE INVOLVES OR WHY I'M WANTING TO RETURN THE EQUIPMENT IN THE FIRST PLACE! AND "MY RESOLUTION SPECIALIST", CALLS OR EMAILS ME AFTER 8PM EVERYTIME SHE TRIES TO CONTACT ME, AND WHEN I PROMPTLY RESPOND, I GET HER OUT OF THE OFFICE EMAIL/VOICE MAIL AND IT STATES THAT HER BUSINESS HOURS ARE 9AM-6PM!!! I AM FED UP AND CONTACTING A LAWYER. DELL IS CROOKED AND EVERYONE I CAN TELL ABOUT THIS EXPERIENCE I AM.

I bought a new Dell for my daughter in April and long behold the computer crashed on September 17, 2011. I called Dell Customer Service and they told me that a technican would have to come to my house to fix the problem. So I take the day off from work with no pay and the technican informed me that it was that the hard drive and I need to send it to Dell to get it fixed. As requested, I followed all of the instruction for sending the computer and explaning in detail what the technican told me to tell them. I get the computer back on September 20, 2011 and to my surpise the computer does not work. I receive this letter saying that the problem was fixed and the computer should work. I was very upset and called Dell and of course I was on the phone for 2 hours and did not get any satisfaction form the tech support person and the supervisor. They informed me they would send a new hard drive to the tech and he could replace the part. WHY wasnt'it done at Dell and I even explained it to them in great detail that it was the HARD DRIVE. Where was the Quality Control. Also they informed me that I cannot get a new computer since it is over 5 months, but it's still under warranty. How do I know Dell is going to send me a good part and I will have to wait once again. I have taken 2 days off work in which I do not get paid for and that is $95.00 dollars and hour. So is Dell going to pay me for my time off since they cannot fix a computer the right the first time? That will be the day. They said they would send me a refurnished computer that someone did not want but the same model which is bull $%^&*. I should be able to get a new computer or I will send the computer back and you can reimburse me on my Dell Credit Card, which I will cut up and never use again. I am going to sell my Dell Stock and never buy another Dell and I will tell this to my freinds and family. Also do you only employee staff from India because I could not understand a word they were saying at times and also there is so much noise in the back round it sounded like they were all in one small closet. Need to have customer service employees who can speak english. I was asked who helped me and I could not even pronounce the persons name. That is maybe you have the people you have working for you so you cannot remember a person name, so nobody can get blamed. I am a venting consumer who got screwed by Dell. I highly recommend that you do not buy Dell Computers in the future.

Other than the man who sold me my new computer when I called Dell to place an order, no one I talked to at the company could speak good English. I assume they were all in some call center in India as I could hear many people talking in the background. Why doesn't Dell hire some English speaking American instead of a bunch of people in India. Oh I know, because they work cheap.

Why isn't there a zero or negative star rating?? Dell, you are the worst company EVER! I have been trying to order a charger for 6 weeks now, and you keep sending me the WRONG charger....imagine the frustration....the WRONG CHARGER 4 TIMES IN A ROW! Obviously, you do not want me to have the DELL Inspirion I bought, so just send me the charger that goes with the 4 chargers you have sent me, which are ALL refurbished, that I am paying FULL PRICE for! I have spoken with people in India and the Phillipines, and guess what, none of them care. They tell me I can't talk to someone in the USA, that I've reached the highest level of management...so, I'm assuming the owner is Jac, employee id #113844, who is native to India. Dell, you are awful! I hate you. Thanks for being so "American". You all should be ashamed of yourselves. Get out of Round Rock, TX and go to India with Jac, employee id #113844. My husband is buying me an iPad tonight on his way home from work. After we put our baby to bed, we have plans to remove the hard drive from the Dell and smash it to pieces. I will be mailing it back to Dell's corporate office in Round Rock, Texas, along with their 4 incorrect chargers that I recieved.

My order number was attached to two items shipped one was mine and the other who knows, both tracking numbers showed up on my order so the question is why? Is someone using customer accounts to ship items out hiding it as a customer order? as long as I didn't get charged but I do care and Dell should as well. Dell support couldn't see the tracking numbers showing up in the email and the website but I could their automated system said 2 boxes was shipped out for one 1ft single piece item less that 1 foot long. It could be a mistake computer glitch or something I don't know but really seemed fishy to me. So I am posting this in Hopes Dell can figure it out because their support people didn't have a clue on this one. By the Way love Dell never had any problems with them or their support but do get allot of errors in the site sometimes probably because they are doing something Sharepoint doesn't like. Hope this gets to Dell Corporate Offices no other way to speak with them.

igot a new laptop from dell work for one day . the it would not come on.call and was on hold for hours ten different employee or rep could not speak english that i couldn't understand his words. i asked to speak to a person that speaks english dell rep. sayed they have no american employee's.

i bought a laptop from dell i only worked one day. i called to ask about the problem and they could not fixed it. also i talk to numoreous represenatives and they couldnt speak english cleary. i asked to speak to a person that spoke english. dell said we have no americans within the company. i could only talk to forrighners the name of the person that dont speak english is giovanni. he still did not solved the problem or speak english. this is the most terrible company to do buisness with (DELL) dont buy a computer from them you'll be sorry. :(

Calling Dell Technical Support is hurrendous. I'd been passed along with too many techinical support and left on hold on air for so long with them talking in Indian. In the end, I have to get off the phone because it doesn't make any sense to be hold, just to hear them talking (like they are just deliberately putting my on hold to hear them talking and I kept saying hello just to get my attention, they will not pick up the phone, after so many times of passing me to another customer service. I felt like I am a ping pong ball being tossed around so many times with no certainty but to end up nowhere but down. This is like a deja vu all over again, same experience with WorldCom a decade ago. If Dell will not change their customer service people or altogether the company that handles their customer service. This company will no longer exist in few years from now. Dell make your customer service right if you want your company to grow, otherwise, no one will buy your computer anymore. Computer went capote in just couple of month using it. INspiron One computer is no good at all. Horrible service. If I can describe and okay to put all the negativity here...I will definitely will. For consumer---please don't buy Dell if you have to deal with Dell's customer service. It's horrific! It's a nightmare dealing with them.

I am so frustrated, disgusted and pissed off with Dell and thier attitude to their customers I could scream. You cant get anyone in the USA to talk to. The calls go straight to India or Phillipines, you cant understand what they are saying and they dont understand what your telling them. They are incompetent, know very little about computers and every time you call they mess up the computer more than it was before you called. You spend more time waiting for them to look up what to do to fix the problem than it takes to do it. I spent 5 hrs one day and the next day spent another 6 hrs. with them. I talked to three different techs in India and all three did something different to fix my problem and I still had the same problem when I got off line from them. Now I not only have the same problem, I have 3 more to get fixed. This is the last Dell I will ever buy and I definately wont recommend Dell to any of my friends or enemies. I paid $1400 for a piece of junk without the monitor. They pay cheap labor which means they use cheap parts = JUNK..

I have been trying for over a month to figure out where to take my Dell computer to be fixed and so far have received no answer. Can you please tell me also why your fax number that is listed just rings and rings and no answer? Are you a reliable business or not?

I PURCHASED A DELL COMPUTER OVER 7 YEARS AGO WITH INSURANCE. THE COMPUTER IS NOW GONE AND I AM STILL PAYING FOR IT. I HAVE GIVEN DELL FINANCIAL OVER 4,000. AND STILL OWE 2000.00 FOR A DESK TOP. i WAS SO RIPPED OFF. i LET EVERYONE I COME IN CONTACT WITH TO PLEASE DON'T USE DELL FINANCIAL.

since May 2011 I have attempting to return a laptop under warranty that needs repair. Each time I talk to a customer service rep (all reside in India), I end up with a packaging slip being sent to the wrong address has my name spelt incorrectly (my last name only has 5 letters and very common in the US) thus I call back to verify whether I should use that packaging slip or should I wait for a new one. Replacement slips end up worse than the original. Asked if I send it using a slip with the wrong information how will I ever get the laptop returned to me? Thus I get transferred to technical support where upon asking my question again the line goes dead. Thus my new question is why would one ever purchase another product from your company?

for 3 weeks not able to turn on computer,sent parts to correct this from happening two tech have been sent my home, still not fixed????? i want a new computer even willing to pay for an upgrade, this has been a nightmare!!!!! my is studio 17 not even a year old, warranty 2 years service getting no help.. going to mediation small caaim court today 8-24-11 so one going to call today?????

Dell Support personnel are clueless. The ones that do have a clue are rude. I had one laugh at me when I asked not to be placed on hold, because I had been cut off twice on my last two calls. I bought an Inspiron One 2305 (garbage) in Dec 2010 that had to be replaced within a month. THAT replacement had the hard drive replaced twice. I demanded a refund, but they sent the service tech back to replace the hard drive yet again along with the mother board and a SIMM. Now the machine will not even initialize. Dell Support says corrupt hard drive. In any event, I got tired of being cut off, calling back, and having to repeat every thing I had just said. My hunch is that this practice is designed to forestall the efforts of all but the most tenacious consumers. While I am temporarily eating the cost, my lawyer told me about a multi-state government action against Dell. It details Assurance of Voluntary Compliance. Many states (I think 33) have money in escrow from Dell to refund customers for fraudulent financial practices and warranty complaints.

I want in on a class action suit and how do we get in contact with you? I have problem with them in the past and its not going well with these people. I'm told everybody on YouTube to get together put them in small claims court all over the country where that will put pressure on the company where they would have to respond to their customers and plus that doesn't look for them in public, especially in court. If they can't respond their lawsuit, then you can't put a lein on their property and would have to payout all their lawsuit before selling there company to a protential buyer and thats alot of money, including interest in the lawsuit and court fees. Hey Todd Shawell, how do we get in contact with you or website or get on the class action suit.