Dell Corporate Office & Headquarters

I do not know why our United States Government is allowing this type of consumer mistreatment occur. Dell is in Texas and just lets another country violate consumer rights and laws. I swear they do this on purpose until customers just give up and take the loss.

Absolutely, hands down the WORST ABSOLUTE WORST SERVICE. I will NOT ever purchase a dell again EVER. I have owned one since 1998 AND THEY HAVE COMPLETELY AND FOREVER LOST MY LOYALTY. After reading hundreds of complaints of computers/mother boards/monitors that do not work after being replaced time after time, DELL CAN STICK IT. Hope you all read this and get a laugh.

What the hell Wanted to retun my printer and get something different. I never even took it out of the box. They won't return it. Loyal Dell no more

Dell has deteriorated to the lowest of the low. They (Dell Outlet) sold the same system twice. Obviously one of us was not going to get the system. I have proof. I purchased the system online and it was shipped to me. After Fedex's second attempt to deliver to me, I tried pick up the package and found out that Dell had recalled it. They gave me the run around for 1 hour and 19 minutes and resolved nothing. I found out that they delivered the system the next day to someone in Lebanon, TN. I went to my account on Dell and saw where the package showed a status of delivered. I checked to see where it was delivered and saw that they recalled the package and sent it to someone else. I am angry and looking into legal means to get some justice here. Any ideas out there?

I do not care who gets this information, or who reads it because it is true and I was scammed by one of Dell's Technician in the Phillipeans (phonetic spelling. On October 28th this year, I contacted Dell due to errors in the performance of my conputer, and was assigned to someone namely "Mark." I am a senior, but pretty knowledgeable about the computer. Mark took over the computer and I stayed with him through the entire ordeal which took many hours. We began at US time at approximately 10:30 am, and ended at approximately 11:30 pm the same day US time. Mark advised that I had viruses, which I did, and that he would and had removed all of them and requested that I pay $65.00 through him for his service, however, when the computer still did not operate properly and everything had been removed by the virus removal process and he removed the entire information which made us have to begin all over in replacing everything on the computer as if it were a brand new PC. Nothing worked as Mark indicated he had done when he also stated he had downloaded a virus that would protect me for many years. I contacted Dell again on Saturday to complain and at that time learned that no virus had been removed and no virus protection had been downloaded. The computer was a mess, I could not download anything, the printer was not connectedto the computer and I could not print from the computer to the printer. Mark lied to me and took my $65.00 to boot. I need a refrund because I am not able to put out money with no results. Mark was paid by my visa account and did not give me a receipt although I kept asking for some verification that I had given him the money. I plan to continue complaining until I receive my $65.00 back. This is just a scam and needs to be reported.

Purchase, worst experience of my life. Service, awful. I sent my computer back and purchased a mac for the first time. I can't understand why these problems don't get fixed, other than short term profits. My complaints are that same here as everywhere else. Wake Up! Finally, the people in India won't allow you to file a complaint or get any type of call back or an address to send a letter to. I wonder why. You might want to add a survey that is returned to the United States

This will be the last time I purchase a Dell computer. I have been a loyal dell customer for years. I actually always had great experience until recently with there support. I have a brand new dell xps 8300, that I have owned for only 2 months. After speaking to costumer service in India 7 times, they finally realized today that the hard drive is gone on the computer. I wanted to contact the coporate office to let them know that they lost a customer that spends alot of money with them every year but can't locate the number.

I've bought my first and last Dell. Stupid thing wont play my musie from a CD unless it wants to. Tried ripping some CD's last night and it took forever. I've had other issues with them. They keeep you on hold far too long. Then you can't understand the people they have on the other end of the line. When you ask for any help information, they want to charge you for information. Simply put, Dell sucks. Sorry Michael, this computer is a piece of shit.

Dell/Alienware is a joke,after 7 new replacement laptops!Yes 7!I started out with an xps14 that had tons of issues then dell discontinued it after only 3 months.(shocking)They couldn't give me a 14 so they sent me an xps 15 even worse than the 14,plus it was bigger heavier so after breaking and finaly dying I said I want a 14 thats what I paid extra for a thin and light.They said they only had alienware and dell wont give alienware for xps even though xps is dell high end and I paid almost the same,well after literaly over a hundred calls reps techs repairs the runaround now its 7 months in and I havent had a working pc for more than a few days,I get a call from a manager who read my rant somewhere I dont remember where since I posted everywhere,he checked my horrible treatment and in 10 minutes I had a brand new loaded m14x being custom built!Now remember I was told dell will NEVER replace dell with alienware.I wish that ended ny horror but now 25 calls later and Im still waiting for another dead laptop.Dell is awful!I have an apple with zero problems in 2 years,but I wanted a top line gaming pc.I paid over 2k for numerous paperweghts.Im sticking to xbox 360 & ps3 for gaming,and my Ipad2 I just got is awesome.Now I finaly have to admit after 20 years Apple is the best for a reason,Its a shame I really wanted to like dell again and the alienware was a nice pc when it worked.But that still has no bearing on the terrible service from dell.They are by far the worst customer oriented company I have ever seen,Thats why in a few years they went from the biggest pc maker to I last heard 4th and right about to become 5th.Sorry for the venting rant but I am rageing mad!

One pissed off client here. Ordered new computer, was advised that it would be there the next day, then 3 days later, then on the 19th. On the 19th, I was watching the fed ex site, noticed that it was delivery exception, that "business no longer there". Nope. I'm not there and haven't been for 8 years! Are you kidding??? The rep and I verified everything, but Dell Credit changed the address. After being on the phone for 3 hours yesterday, I was told that if I wanted it yesterday, I needed to get it from Fed Ex on the opposite side of town. I went like a sheep. We won't even discuss what happened there. When I opened the box, there weren't any product keys for the 2 additional programs that I wanted and to be installed. They now want me to wait 3-5 business days to get those to me. One is an index card with a product key. Why can't they just email or fax that to me??? So, today, I have been on the phone with them for 4 hours. I told them I would accept the office card tomorrow, however, they needed to pay for my friend to sit and wait for the package. And instead of sending out another program, it would be easier for them to just contact a courier service to pick up the program and deliver it to me. But no! They would rather lose $200 in program, and send another out to me along with shipping fees. Why not just preauthorize a purchase from Office Max????? Oh, and forget about having the jobs in the US. They are based in the Phillippines

Dell sent a local technician out to install a new motherboard and hardrive, noone ask me about backing up information. They took my old hard drive and sent it back to DEll .When I went to use my computer my Microsoft office is gone, I called DEll and its been like pulling teeth to get my software back. I will never buy DELL again.

Dell has gone from a star to a nightmare. My client has had 5 Dell's, the latest, a Vostro 3700, is a piece of garbage. The system is 9 months old, has had a hard and a keyboard since new. The system has failed yet again, and now will not restore, either from the original restore partition, a Windows back up, or the Windows 7 CD that Dell provided. Technical Support, even though the system is in warranty, refuses to support the system in any manner as they insist this is a software problem even the though the system will not take a new installation of Windows. I will no longer endorse Dell for any reason.

What a nightmare! I called Dell yesterday for a simple computer problem. I was not given any service until I agreed to pay $300 for 3 years of customer support. I only had my computer for 6 months, and should have been covered for this support. I spent five hours on the phone and at my computer with a rep in India I could barely understand. Finally I had to go to work, and when I returned the virus was supposedly fixed, but the entire configuration of my desktop and my home page were altered in a way that didn't suit my needs at all. When I called the next day, the representative told me they had no record of the day before! They also didn't know what I was talking about when I gave them the website from which I was being assisted through. The next person they transfered me to did know the website and method, but then transfered me to a third rep! This guy now wanted me to hto buy yet another subscription to a service that would then only assist me once I payed them! What kind of bribe crap is this!!! I should have just payed the extra money to buy a MAC!! I can't believe these practices are even legal!!! Now I don't know where to turn.

I ordered a pentium for a ((business))trusting dell with my familie's well- being and was sent junk to me and was cussed trying to return( within their return period ) just to be told they would throw it in the trash and I would have to pay for it anyway.I got so mad I had a stroke and then dell promised my electromic repare programs for over a year until I had a heart attack being told they never had them-- being sold something they never had. They broke the law but I have had trouble in and out of hospitals for over 3 years just to have my heart stop 13 times now and lost nearly everything.I was promised 8 times to take the account off me but Dell never has given me anything but____. What kind of co. does that?

After reading numerous comments from people who have had problems I need say consumer beware. Had I read these 16 months ago I would have spent the extra $400.00 and bought a Mac...what a fool not to have! My inspiron broke after 40 days BUT Dell did replace it...however this week I spent $300.00 to have a new hard drive replaced in it. It has become a sad state of affairs when numerous products we purchase now can't last for more than a year and a half. Michael Dell...your net worth of over $14.6 billion and praises as a philanthropist have come at the expense of us consumers. BEWARE consumers of what you buy...do your research better than I did!

You know most peopl have problems with the product they purchased. I on the other hand did not even get my purchase. I placed an order with a sales rep. whom I am later told he was not the correct person to take my order, so my order was never placed. So 13 days later I call to see whats up with my order, to find out it was never placed. The other sales guy says I am your sales rep I faxed you some quotes. I don't want an f****** quote. I placed my order with a dell rep 13 days ago. 13 days ago I talked to a dells sales rep and custimized a comuter with every upgarde imaginable and add an extra monitor, a 2TB exteral HD, 3 Head sets, a Nikon Camera bag not included so of course I had to buy that to and a few other things. Big purchase right? You think they would be friendly about it and helpful.... Nope! all I get is rude and excuses. All this tells me is the guy didn't get his cut of commission, so he does not care about my purchase. I have a large network of companies I work with, trust me when I say, they will hear about this. Looks like apple has a new customer. Will never purchase anything from Dell again for personal or Business.

I have had the most horrendous of experiences with a company that in the past "seemed" to have a reputable history. I placed an order towards a Recovery Disk for the Inspiron 1545 on Tuesday – October 11, 2011. After being on the phone for half an hour with a specialist named Martin Ericson, I was informed that my product had been placed, and I would receive an email confirmation in a short while. Sometime passed and I never received the email, therefore, I called Dell back and spoke to a woman in India, who told me the product had not been ordered. Relaying my surprise and informing this woman that I had been on the phone for half an hour with someone, I could not fathom what she uttered. At the same time that I was speaking to her, I got a phone call message from Martin Ericson informing me that the product was not available, and would not be available for another 48-72 hours, yet to call 800 456-3355 and see if perhaps an alternative solution could be found. I called this number, which is based in India, and am transferred to 3 different people before I am finally able to speak to Carlo Ortinero, who once more, takes my product order (another half hour on the phone spent), and sends me out a confirmation email pertaining to my recent order. Carlo informs me that my order will arrive around the 20th of October, which was utterly ridiculous. After expressing my complete annoyance, this employee was able to have my product shipped overnight, thus arrive on the 13th of October. After reviewing the now revised email from Carlo, I noticed an error and called Dell back because the delivery address did not have the name of the actual recipient, but my name. This was an oversight on my behalf due to my complete dissatisfaction with Dell, prior to speaking to Carlo, which caused me to not inform him that the recipient was another person. So, I placed the call to make the correction, once more spoke to an Indian based unit, and am told by a female representative that there has been a problem with my order due to some payment issue. Getting piqued again, I explained to her that it is not possible for the purchase amount has already been withdrawn from my account. Completely perturbed, I demanded to speak to a supervisor who explained to me that the product has been processed, that this employee was "new" on the floor, and that any corrections to the mailing address have been made. This morning, I got an email from Dell notifying me that my product is on delay and will have an estimated delivered date of October 18. Angered, I called Dell – 877 868-3355, and spoke to an Indian whom hardly even spoke adequate English. His accent was so thick that I could not even understand him! I asked to speak to a base out of the United States, am put on hold, then transferred to another woman in India; who tells me that all customer service units are based out of India! Exasperated, I explained to this woman the issue and she informed me that the product was delayed, but should be here tomorrow. I asked her why the delay occurred and she tries to suavely explain to me that the product is not on delay, but on time, and will be arriving tomorrow. I stated to her that I received a confirmation email on Tuesday notifying me that my shipment would be here today. Furthermore, if my product is not here today, it is delayed! I continued with informing her that this is a very deceiving act from their company for it has not provided their product as was stated in my email from Tuesday. Finally, admitting that she does not know ‘why’ the product is on delay, I request for the corporate address of Dell Headquarters in the United States. Needing to transfer me to her supervisor, this supervisor provides me with this address, then has the audacity to ask me if anything can be done for me. No! Dell was not able to satisfy me with the simplistic delivery of a mere recovery disk, had me transferred from one person to another, provided me with erroneous information on an email as to my product arrival, tried to inform me that it truly was not on delay, contrary to what my email states, then has the nerve to pose such a question? Is this complete lunacy? Is this how this company treats its customers? Customers that have spent money on their products, when they could have easily gone to other companies? Is its outsourcing a complete slap in the face to its American based customers; who do not wish to be switched from employee to employee, and just want their issues resolved quickly and efficiently? Is this the “superb” customer/product service that Dell provides? If so, it is one of the most outlandish and poor performing companies I have ever had the displeasure of conducting business with. And, I will ascertain that no one in my immediate family or friends ever purchases a product from Dell, for it has shown me that it cares naught for its customers.

dell sucks. no other way to put it their customer service is the worst. gas stations customer service is 10times better than them i am trying to reach the corporate number anyway i can have it?

Just a few pointers,when you call Dell,expect that you will be asked some personal information to verify the caller for security purposes.that's the company policy that we have to comply.Second,to avoid being transferred a lot of times,just ask for the correct # for the Dept that you want to be connected with- Tech support- for (not/under warranty)trouble shooting,remote diagnosis etc. and make sure you'd be ready for the servicetag to pull up the records and view the specs of your system ; Customer care-If you just need to check on the status of your order,don't call sales but rather the Care dept.Or better yet,go online and use the order# at www.support.dell.com.U'll see the status and where your order is currently at.Care dept also take care of the exchange,returns or any other issues with regards to your purchase. For the shipment of products ordered,please take note the mail order rule -3-5 DAYS FOR THE SHIPPING AND ANOTHER 3-5 DAYS FOR THE CARRIER TO DELIVER.That explains why we do only give the estimated shipping and delivery dates to set an expectation.So if you need printer supplies or parts ASAP,get a spare and/or order earlier and you can ask for expedite. As for Dell spare parts,please keep in mind that all replacement parts specific for your Dell computer shipping from the warehouse will have a 'refurbished" sticker on the package.You may find that some spare parts are not available probably because some of them are allocated for under warranty. Please do not hesitate to call Spares bec we still provide systems out of warranty. Also, keeping your last order#/customer# is very helpful in locating your records.If you don't have one then ask bec they will create your records should you need to place an order.You may also get the ext # of the rep who assisted you so you have a point of contact with Dell.Hope this helps!

I purchased a laptop from the jarir bookstore alkhobar saudi arabia dell inspiron n5010 .i have complaint in my labtop display and beep beep sound,i sent two time to complaint in my labtop have still problems.i fed up about my labtop l also worried about that .i will not buy in future dell labtop.