Dell Corporate Office & Headquarters

These complaints all sound familiar. I purchased my laptop from Dell in December 2011. I had the motherboard replaced in February 2012. Just last week, I had to return the computer to Dell because my screen wouldn't come on. They said the LCD screen was cracked and needed to be replaced and of course, the Warranty didn't cover that. The cost $378 for repairs. That's basically the a little less than what I paid for the computer. I am having it shipped back to me unrepaired. I have purchased a total of four computers from Dell. But I will never buy from them again.

I am having problems with my THREE WEEK OLD Dell computer, which I purchased at Walmart. First mistake. I bought it on May 2nd, set it up on May 7th and immediately began having problems with it. Extremely slow loading pages, times out, etc. We called Dell three times and they walked us through some B.S., but the computer was no better than it was before I called. They even had the BALLS to suggest that I purchase the "software warranty" for $199!!! Keep in mind that I DID purchase a two year extended warranty, which, of course, Dell claims only covers the hard drive and my problem appears to be software. WTF? REALLY? Finally, today, I called Walmart about returning the item, but they won't take it back after fifteen days have passed since purchase!! Wow...seems a testament to how confident Walmart is in the products they sell to "us" consumers! So, I called Dell and had a good old-fashioned hissy fit. They will not take back the machine, but said would send me a new one, as mine is perhaps a "faulty machine." Right. I suspect they are substituting one piece of crap for another, but my next step is the attorney general's office and the Better Business Bureau. I WILL NEVER BUY A DELL AGAIN......................NEVER EVER EVER EVER.

I had my computer just over a year. And from day one I had nothing but trouble with. When I telephone to complain I was transfer from one place to another. The people that you talk with are from are not from the United State or Canada. DEll could care less. If they send out computer that does not work your warrented is useless. You have to spend more money just to get started. After one year and many phone call. I had to replace my hard drive and now my screen. This was a bithday gift from my husband. And he is piss off. Dell will not stand by there propuct.

I ordered a laptop from the web site. I got a confirmation email, and my credit card was already charged through paypal. A little while later, I got an email telling me that THEY had cancelled the order. WHY WAS IT CANCELLED??? I DIDNT AUTHORIZE ANY CANCELATION AND MY CC WAS ALREADY CHARGED. I called and after talking to 6 people, I was told that they didn't want to sell me the computer at that price, and tried to "UPSELL" me to something different. This was advertised on the website, and ordered from the website!!!! WHAT KIND OF GAME IS THIS? THEY ADVERTISE THESE AS BAIT,... CANCEL THE ORDER... AND THEN TELL ME I HAVE TO BUY ONE THAT COST MORE. ??? What???? " BAIT AND SWITCH " is illegal in the United States. I have been shoved around to 10 people, and hung up on! YOU DON'T DO THAT TO CUSTOMERS! THIS IS THE WORST CUSTOMER SERVICE FROM ANY COMPANY I HAVE EVER DEALT WITH. THEY SEND YOU TO PERSON AFTER PERSON JUST GET YOU FRUSTRATED TO NOT CALL BACK. I FINALLY HUNG UP AFTER A "SUPERVISOR" KEPT ON HAVING "TROUBLE" WITH HIS PHONE. I WANT DELL TO HONOR WHAT THEY ADVERTISED ...THE COMPUTER THAT I ALREADY BOUGHT FROM THE WEBSITE.!!!! ...

I have an 8 month old computer that I have tried in vain to get fixed. Tech came out and slowly replace every single thing in the computer, nothing worked. They could not wait for me to return it to "help" me! As soon as they got the computer they said there is spillage on the motherboard and to get it fixed would require right at 400. dollars. I am still paying on it! It has never worked properly. I was told upteen times they would wave the it is not covered by my warranty and fix it. Not to worry...sound familar? Today, I got my computer back....UNREPAIRED!

Dell, Dell's customer and technical support is incapable of providing quality customer support. My laptop failed, it is under a next day service maintenance agreement. After 3 days, they have still not sent the part and can not provide me with anyone who can assure the shipment. I have bounced around the world, mostly the Phillipines who are unable to send out written confirmation of anything said. Just we understand, please take my personal assurance that "I take ownership" of your problem; only to find out nothing has been done. I STRONGLY recommend going to another company for your computer needs. HP seems to be a much better choice!

Dell has entered the bad list. My Dell Latitude Laptop, 1 month after the warranty was up the hard drive died, my desktop at home had the hard drive died 1 month after the warranty was up and now my new Vostro that I bought on March 27th 2011, died 1 month after the warranty was up. Evidently Dell doesn't care about making quality products for making money, they are making money on selling their extended warranties not making better computers. So upset right now with Dell. I remember the days when their warranty was 3 years, they must have realized how poor their products were and instead of making better products, they shortened their warranty. I will never buy a dell product again. I agree with others, they should be put out of business.

OMG...when is Dell going to get it....I think we should all form a blogg and blast them....they have been expiermenting with me for over 6 mths...now they want to send me a refirbished computer no warrenty....heres the thing they know Dell will support the techs...to heck with the comsumer...I say we blast them all over the internet

Dear authorize person, I am writing this message from Turkey. Let me tell you why i am writing this complaint here. First of all, i could not find the correct department. Beside, customer service for Turkey do not understand me or they don't want. I bought a xps 14z at 18.04.2012. From the starting of computer there is a thin but never ending fan noise. It is never ever stopping. It is freaky. Then i call the customer service and I told my problem at 20.04.2012. They upgrade my BIOS version. But the noise did not stop. Then, I said, I want product return. But they did not listen and they said "we would sent a service personnel". I did not want it but i could not said at that time. At 24.04.2012 i recalled the customer service, i told them "I don't want a service, I want to product return". At this time they said "we record a service so we could not do product return" ( I think there is trick at this dialogue ). At 24 or 25.04.2012 the service came to my home, replace my fan but the noise have not gone. I recalled the customer servis to tell the noise havent gone. They wanted to me a video record at most 10 mb size to product return. I send it but my product return desire did not accept due to they think the noise is normal. But my problem is not the high noise (sometinmes there is a crazy noise). I am asking everyone. How can i prove my porblem with 10 mb video? How can I do the product return? Why do you ascribe someone? A big company such a DELL, how could not provide customer satisfaction? In Turkey the computer is 1533 $. In Turkey conditions, if you compare this big price with the service provided, result is a big SHAME.

I have had the most aggravating experience with Dell that I am spechless. I purchased a very expensive high end laptop. At the time I also purchased the extended warranty as this gauranteed me to never be without my laptop, if tech support couldn't fix it then they would send a tech to my home. This laptop has so many insane glitches even the in-home tech has never seen anything like it. You would think someone has had control as it does whatever it wants. It has been broken from day one and Dell phone techs keep trying to upsell me programs that would have no help to the problem and also trying to put a band-aid on it so I can be passed off to someone else. I have a lemon. If anyone wants to start a class action suit pleasse contact me at jayndebis@yahoo.com. I will call the corporate office office before going legal routes. I even called yesterday to make sure I heard correctly and yes the salesperson assured me all problems would be taken care of in-home. Supervisor over supervisors said I had to send it in, and will not ship me a loaner. He said my in-home service could not correct this as it was a very "unique problem" I sai this was not my fault so send a loaner and I will let them work on mine. His answer is no. Luckily in CA this is illegal as they state it never leaves as a sales point so I am filing a complaint with our State attorney general as well as the better business. I have been a long time customer of Dell, but this does no seem to matter to them in the least. Corporate greed in it's finest hour.

Like the rest of you I am fed up with Dell. I can't get anyone that speaks Enlish -- then when I call about a problem, they don't even log it in. Software is not supported and right after I hung up talking from them I get a call from someone from India asking if I need Tech Support. The number they called from was: 877-803-2130. So someone at Dell is giving our or selling my phone number and info -- how else would this person from Iokie Tech Support know I need help with my computer? Be careful about what info you give to Dell.

hi, Ken Gilbert, Just find the address below of India Dell......i found it from google only...... 12/1, 12/2-A & 13/1, Ground floor, Divya Chamber, Koramangala Intermediate Ring Road, Domlur,Bangalore,Karnataka, 560071,Phone - 080-25357311 / 25068019

You are right, dell is a lier, cheates and is dishonest in every way, They sold me a product they said I had to have, but turned out I did not need it. I want to return it but they won't so I'll send it to corp. hq (got address from sec filing). I think I would rather deal with a mugger, at least they are an honest crook, not like Dell. Of course I'll NEVER buy from them, and I'll also file an ftc compaint. Hope many more do as well. Of course the Indian runaround is legendary.

I recently renewed a software warranty for my wife's laptop on Apr 15, and Dell misspelled my name on the contract. When I was told it was too bad, but they couldn't correct the spelling of my name, I decided to cancel the extended warranty. I was then told I could only get a partial refund, because I had already used one of the three allowed trouble shooting events. I was told I had called to have a virus removed. My wife's laptop has never had a virus, but I was told my call had been automatically logged in. Nick Charles in customer loyalty (I doubt that is his real name) told me it didn't matter that I said I had never called in, it was logged, and that's all that counted. I think it's interesting that, after misspelling my name, Dell agents can insist they don't make mistakes. I can tell you this, if I don't get a full refund, it will be a cold day in H... before I ever again buy a Dell product. Dell has a chance to make this right-let's see if they do. I'll keep you posted.

I bought a Dell Inspiron 560 in Oct. of 2011. After only a month and a half, I began having problems. I called their tech support. After many, and I mean MANY phone calls (all of which connected me to India) and 'fixes' (each 'fix' was a 'hunt and pick' solution from different techs) and months..(today is April 27,2012)the 'executive tech' promised me a brand new replacement. He said, and I quote: "It well be the exact same model you have now. It will say refurbished but it will be brand new." Well I got the replacement today. It was NOT brand new,...no protective plastic sheeting on the face like my original had; scuff marks on the bottom right-hand corner, and MY computer was a i5, on the replacement was a sticker that clearly marked it as an i3! And there was even parts in the box that had nothing to do with computers (looks like antennas for a cordless phone) Furious doesn't even come close to the way I feel. I'm shipping back the 'brand new/refurbished replacement. Everyone that has been 'mis-lead' by Dell should file a complaint with the Better Business Bureau! I did!!!

Reading everyones complaints its hard to believe the situation is still going on. I too am having issue with a dell computer. Warranty expired 2 months ago. Dell techs lie and are very hateful. I did not.have problems until I used a diagnostic and backup software that was provided by dell. Now.the computer stays locked.on the dell logo screen and then these con artist try and sell me a software upgrade when my computer will not boot past the dell logo. I'm going to continue to harass dell in any possible way I can. I have spoke to many techs and customer care. If I have to I will call them 20 times a.day..... I will continue to be rude! I'm not going to let u ignore me dell u thief!!!!

Wow! I had no idea. I have had Dell Product in my home since 2003. I have had Dell Rep request a Sin# to re-new a Dell Preventative Maintainance Contract. He even offered $100.00 Dollars off the cost of the contract. I have filed a Police Report & e-mailed the RCMP. At this time no-one is willing to provide me the the Corporate Phone#. I even have been given a name & extension number that Dell is telling me is not related to "Corporate". This individual claims to be from Dell Corporate however his actual extension number is different(I left a message on the "unidentified #). He did call back(from his actual Dell Ext) & complimented me on my investigative skills. His solution to my issues was I was to pay & have the Hard Drive cleaned & we would start from fresh!!!!!! Long story. I am close to contacting the FBI/Barrack Obama/Stephen Harper. All I want is all monies paid by me to Dell be refunded. I will be done at that point. I will keep you posted. Trust me I will get a response from Dell Corporate one way or another.

I purchased a Dell XPS 8300 to upgrade to Windows 7, and told the sales person that I intended to use two monitors. No problem, he said. Four days later and after four hours on the phone, a tech was supposed to come to my home and cancelled at 5:15 p.m, after waiting all day for him. The tech appeared the next day and simply unplugged one VGA monitor into the motherboard port, instead of using a DVI adapter per Dell instructions. Someone could have told me to do that over the phone in two minutes. Next problem, my Dell printer (which worked fine on my Inspiron and my Sony laptop) would not work with the new Dell. I spent three days on the phone with techs from India, 8 hours one day, 9 hours the next day, each tech uninstalling and reinstalling the driver, and finally doing a complete reinstall of Windows 7! Still unable to use the printer. On the last day, a guy called and installed a patch (took 5 minutes) and then transferred me to someone who attempted to sell me 3 years of Dell tech support! If I had known how long this was going to take, I would have either returned the computer or bought a new printer. I lost a week of work. The OFF SHORE sales people do not know their own products, but what is worse, their off shore Premium Software Team doesn't know the product line either. I have owned 5 Dells so far. This will be my last.

I agree with all of you, I bought a Dell Inspiron and a monitor/tv, that really turned out to be a Tv that can be used as a monitor with an additional 100 dollar cable. I have been dealing with these idiots only since March as hadn't had a chance to get computer and everything set up in November, then ordered a new printer to boot in March and what a pc of ......!! I have been disconnected, passed around, told it was tech issue, they say customer support, they say sales,today I called customer support to express how dissatisfied I am with Dell. The only thing he kept saying was it was past their 21 day warrantee and why didn't I open it and set it up right away, they have regulations to follow blah blah.. I have been a customer for years, and only this year has it been an issue. They gave me QVC's number for customer support. I am so angry I can't even begin to explain it. I told him I will never buy another Dell product and I will tell everyone I know about Dell, and I know alot of people, and your all correct, all the people you talk to are in India, or the Phillipines. I have begun to think Dell is working in cahoots with our government, to big, and no one gives a shit as long as they have the almighty dollar. Sorry if my explanation is a little disjointed as I am pretty upset. Thank you for "listening" out there, all of my disappointed Dell freinds.

I challenge anyone to find Dell’s corporate number. All lines lead to India and I mean ALL. Dell corporate doesn’t want to hear about your problems. I wrote Michael Dell a letter about my issue and India called me about it. I wanted to use their printer with a Macintosh. They kept asking over and over what Dell computer I had. I kept explaining it was a Macintosh. They never understood. Try and find Dell’s corporate number.