Dell Corporate Office & Headquarters

I bought a new dell computer in September 2011 at a not great but reasonable price. From the very first day I had problems with the computer freezing up. I spent many hours on calls with Dell from September of 2011 to March of 2012 before getting frustrated with performing test after test over the phone. Finally I expressed my frustration and was told it was good I had the software and hardware warranty which cost me over $200 additional over the initial cost of the computer. After several more phone calls a technician was dispatched to my home with a hard drive. I was told the hard drive. I was concerned with losing all my data and software. I was assured that the new hard drive would come with the software I purchased, and further more was told as a customer courtesy for all time I spent on the phone over the previous 9 months I would be able to keep my old hard drive. I was told that my file would be noted. The technician showed up and said my old hard drive was bad, installed the new hard drive, and left. After several hours the computer came up with the new hard drive. No software was loaded on the hard drive. I called Dell and after 4 more hours was able to load most of the software that came with the computer. I ended up spending over $200 buying other software that was on my old computer but not on the new one. After 2 days the computer crashed again. The same issue I had initially. I called again and after 4 hours of conversations and trouble shooting was told it was either a software or hardware issue. Not very much help but because of the 9 months and hundreds of hours I know had spent working on the computer the issue would be elevated to customer service. A gentleman from Dell called me a couple weeks later and said my issue had been elevated to him. He said he believed that Dell had done all they could do for me. I expressed concern as I was still having the same issue. He stated that I must turn off my computer any time I was not working on it and that was the solution. I let him know that was not practical as it is used sporadically at home and to turn it off and on would be difficult. He said that is the solution. I said I had a hard time with that as I have a HP and Apple computer and do not have to do that. He said I will send you articles proving I am right about turning it off whenever you are not actively using it. Totally frustrated I asked to speak to his supervisor. He responded by saying he is the highest level person I would be able to talk to at Dell. After Nine months, purchase of two warranties, hundreds of dollars on software, and hundreds of hours of my time I am being told there is nothing Dell can do for me. To add to the situation I received a call on June 21, 2012 asking me to pay $80 for the old hard drive. I explained that I was told not to worry about the old hard drive 3 months ago. The gentlemen read a policy to me. I explained what I was told, and he kept repeating the policy and stated he was not in customer service and to call the 1 800 number. I asked if it would be customer service this time and he said yes. I called the 1800 number and was in contact with the same people I started with in September 2011. After being bounced around again I decided I can’t go through this process again for another 9 months. I am at a point of complete frustration and would be thankful for any help you could provide in this matter. The help could come in the form of customer service contact information for someone in the headquarters that can appreciate the uniqueness of different customer issues. Thank you for your attention to this matter. I look forward to your response and support.

I have just had the most frustrating experience with Dell & Best Buy, the hard drive on my lap top crashed. Took it in to the Geek Squad to have it fixed. I am called & told that I have to order a recovery disk... why couldn't Best Buy have ordered it? They had my computer.. I am a totally techinically challenged. The person I talked to to order the recovery disk at Dell, could barely speak English. That is ridiculous. there are plenty of English (1st language) speaking young people looking for jobs... I will never go back to the Geek Squad or 1 of their officers an idiotic term for techno geeks... WE WILL NEVER EVER AGAIN BY ANTHING FROM BEST BUY AGAIN.... My problem with Dell is having to order the recovery disk myself & not being able to get some one that could speak & Understand me..

I am using Dell N5040 Laptop. i have a problem in my system camera. i complain it to dell service center for supporting. but they deny to gave any support. please sir help me

WHATEVER YOU DO , DO NOT BUY A DELL COMPUTER OR ANY PRODUCTS FROM DELL, NO MATTER WHO SELLS THEM. MICHAEL DELL YOU SHOULD BE ASHAMED OF YOURSELF TO SELL SOME OF THE CRAP THAT YOUD DO LIKE THE DELL INSPIRION 570 THAT I PURCHASED FROM QVC. ALL THE CUSTOMER TECH SUPPORT IS OUTSOURCED FROM INDIA, THES PEOPLE THE ONLY THEY DO IS SELL YOU STUFF , THEY WILL NOT GIVE YOU A MINUTE TO EVEN EXPLAIN YOUR COMPUTER ISSUES, WE NEED MONEY. IF YOU BUY A CONTRACT IT IS USELESS. FOR THE NEXT CALL THEY NEED MORE MONEY FOR A DIFFERENT REASON. THEY GET YOU BY TELLING YOU ALL THE PRELOADED SOFTWARE THAT COMES ON THE FCOMPUTER FOR THE LIFE OF THE COMPUTER AND WHEN IT STOPS WORKING THE INDIAN ON THE OTHER LINE TELLS YOU QVC LIED TO YOU EVERYTHING LOADED ONTHE COMPUTER WHEN YOU GOT WAS FOR A TRIAL PERIOD. IT TAKES THEM ANYWHERE FROM3 TO 6 HOURS ON THE PHONE TO HALF ASS FIX A PROBLEM AND WHEN THEY DO A TERRIBLE JOB YOU CANNOT GET THEM OFF THE PHONE TILL YOU TELL THEM HOW GREAT THEY ARE THEN THEY ASK YOU TO TALK TO THEIR SUPERVISOR AND TELL THEIR SUPERVISOR HOW GRET THEY ARE. MICHAEL DELL YOU ARE REALLY SCREWING OVER PEOPLE HERE IN THE UNITED STATES , OUTSOURCING FOR CHEAPER LABOR FROM PAKISTAN WITH SUB PAR CUSTOMER SERVICE. THES FOLKS HANG UP ON US, LIE TO US AND SCREW UP OUR COMPUTERS SO WE WILL HAVE TO CONTINUE TO CALL AND SPEND MONEY AFTER THE FACT OF BUYING YOUR COMPUTER PACKAGES TO BEGIN WITH. DO NOT BUY FROM DELL , I DON'T CARE HOW GOOD THE DEAL SOUNDS IT COMES WITH TRADE OFFS AND THE TRADE OFF, YOUR COMPUTER WILL HAVE MULTIPLE ISSUES AND DELL WILL NOT STAND BEHIND HIS PRODUCT. HE IS IN IT FOR HIMSELF AND SCREW THE GOOD PEOPLE HERE IN THE UNITED STATES OF AMERICA. SO IF YOU HAVE A LOVED ONE IN THE ARMED SERVICES, OR YOU ARE OUT OF WORK THINK THAT MICHAEL DELL IS GIVING WORK TO THE VERY FOLKS THAT ARE SCREWING OVER YOUR LOVED ONES. MICHAEL DELL LAUGHS ALWAY TO THE BANK AT YOUR EXPENSE, SO IF YOU DO NOT LOVE THIS COUNTRY THEN KEEP BUYING DELL PRODUCTS. I'M OUT OF A LOT OF MONEY AND NEXT TIME I WILL NOT BE BUYING DELL,THEY SAY WHEN YOU HAVE A BAD , VERY BAD EXPERIENCE NO MATTER WHAT IT IS YOU LEARN FROM IT, WELL I HAVE DO NOT BUY ANYTHING FROM DELL !

Dell has a department called the “Order Verification Team” which looks for fraud, unfortunately they picked on me! Beware it can happen to you!! When this happened my order was cancelled in shipping, I called and they could not get me that computer due to the massive size of that organization, but order me another two, yes two computers! Now my credit card company is requesting the full amount of three computer$ and it is a nightmare to get help on this issue from Dell, it has been a month and I have yet to resolve this. Oh by the way the ONE computer works great.

Purchased a high end laptop 2 years ago ($3000) it was supposed to have an i7 820 processor. long story short I recently had it repaired and guess what that isn't what Dell installed. I got some other crappy processor. Called Dell and after several days sitting on hold and getting the runaround was told that since it was out of warranty there wasn't anything they could do. I guess all Dell systems should have a warning label: be sure to check your computer as we probably ripped you off and gave you inferior hardware

This has got to be the WORST company I have ever dealt with in dealth with, particularly expensive goods!!!!!! Their customer service is HORRIBLE!!!!! I have had pieces and parts sent to different addresses, left out in the rain with no address required (a computer with no signature yet nothing to plug it in so I could fire it up!!) No one will return your calls!!! You end up with some guy in India who you can barely understand or back to the original person who screwed everything up to begin with!!! This is the worst!!! Come and get your $1,000 worth of crap!!!! I will find another manufacturer who actually provides good service!!!!

The hardware of my new XPS 8500 seems very good so far, but less than 1 month old. I purchased a Premium extended warranty/service contract which according to the online sales site included software tech support. Called the support number listed at Dell.com and got immediate transfer to a company in India and was told that for software support I would have to purchase a separate contract. A determination was made that it was a software problem before any analysis was done. The experience so far is like being a scam victim. I tried the front door but ended up in the back alley wondering "where did the Dell techs go?"

I run a small computer repair business. I fix a LOT of dell computers. I find parts available for most dell products easier to get then hp computers or acer/gateway/emachine etc... But talking to people at Dell always makes me mad... This time I am working on a high end laptop with recently expired warranty. This unit has 2 hard drives... one has failed... it is a wd drive, so I tried WD for warranty replacement, they indicated that I had to get warranty service from Dell... I contacted dell and got a worse than usual runaround, finally got someone that said thay could not help me. I asked plainly... you mean to tell me that since the computer is not under warranty, Dell is voiding the 5-year warranty on the WD Scorpio Black Hard drive? he told me sorry he could not help me... I asked for a supervisor, he told me NO. I have contacted WD again, and sent a message to dell unresolved issues email... I guess my customer is going to have to buy a drive to replace one that should still be under mfr's warranty. I usually use and recommend WD drives... Their warranty support is superior. However when Dell gets in the middle it looks like a bad deal!!

I have a Dell 2305 every day around 8pm the Dell DIES.. blank black screen followed by the inability to start the machine up again.. 1.. it is NOT overheating, it is NOT the power/saver settings, it is not RAM placement/failure... IT IS AN EXPLOIT! it has been discovered (and PROVEN) that hackers KNOW how to get into the DELL SERVICE BACK DOOR of our machines and, in my case, at their command, can SYSTEMATICALLY take my Dell DOWN and WIPE OUT ITS BIOS! BE WARNED PEOPLE! if you run your Dell in a BUSINESS as I do, and the "competition" learns of it they can TAKE YOU OUT from the CORE SERVICE BACK DOOR.. I have tried everything I can, including WIPING OUT the Dell's OEM version of Windows and putting in a RETAIL version of Windows, to replacing the CR 2032 coin cell, to completely DISMANTLING the damn thing down to the screws (and then cleaning and re-assembling it), to installing "speed fan" to force the fans to their highest speeds.. and still, almost LIKE CLOCKWORK, every day around 8pm. when I'm "in business" (I run an online radio station) I find the dell just LOCKS UP AND GOES BLACK and, usually after a hacker in my chatroom threatens the action.. I have had hackers CLAIM they can do this AT THEIR COMMAND.. and, at which point, I challenged them to do it.. and LONE BEHOLD REMOTE CONTROLLED KILL by said hackers .. they KILLED the DELL RIGHT THERE! and it completely WIPES OUT BIOS! When this happens, I have to then get out the driver disk and sit there and start/restart/start/restart until the thing will come back on and then load the disk to "diags console" at which point then BIOS will load again.. (I think the diags console is re-flashing the BIOS) this can take 2 to 5 HOURS a night.. and I'm GETTING SICK AND TIRED OF THIS EXPLOIT... DON'T EVER EVER EVER BUY A DELL.. ITS A WACKY INSECURE PIECE OF TRASH! I will NEVER buy another Dell-anything! DELL CAN GO AND ROT IN HELL! oh, and I have had DELL service, access and install drivers on my 2305 WITHOUT MY PERMISSION too (and I get a BILL from DEll for $40 for "extended warrenty service") for simply VISITING THEIR WEBSITE (trying to find an ANSWER for this problem)! I also had to REPLACE the mouse and keyboard, too.. as they quickly became intermittent within a few WEEKS of use.. TOTAL GARBAGE.. and this thing cost me $800! WHEW! and will Dell cover any of this NOT ON YOUR LIFE! ...especially since I changed Windows from OEM to Retail Version... that is just another EXCUSE they'll have to NOT provide any service (and I STILL can't figure out how they CHARGED my credit card.. I can only suspect they did that through Wallmart, since which I used that Credit card to purchase the thing in the first place) BEWARE OF DELL!

I don't even know where to begin. My mother in law who was new to computers wanted something easy to use. I found her a the Dell Inspiron 2305, which at firs was easy to use and she loved it. However, what we weren't aware of is that this machine is notorious for HDD fails and after about 5 months of use she started telling me that the system is blue screening and shutting down during her use. I thought maybe she had a software conflict or something easy I could fix. Long story short Dell came out quickly and replaced the mobo and reinstalled Windows 7. The computer was back working again! Ok, so the problem now is that her system can't connect to the Dell servers to acquire the touch software she previously had on the original system. Software that is essential to the performance of the system. Called Dell to let them know, they said she didn't have the software warranty and they couldn't help. Called again, told the situation, hard drive failed, mother board replaced, windows reinstalled, can't get software. Need software, it is important and according to her Windows Transfer Wizards she is missing about 10 programs. The Dell tech this day, FTP's from a Dell server, because he too couldn't get the system registered via the web, by remote one (1) program and that took a total of 2 hours. Great! only 9 more programs should all be there in about 18 hours. That tech said he didn't have enough time, but he would call back another day. There was no "applications" disc mailed with the original system and again the Dell servers, for whatever reason, won't let her registered her system so she can download these software programs. She wrote Dell Corporate a letter asking for a replacment, they offered a refurbished one without a warranty. She is now going to buy a new system from another manucfacturer, write a complaint to the better business burea and file a small claims action in her local justice court. Dell will try to move for mediation; however, thankfully the 9th Circuit Court has already ruled against Dell trying to hide behind their purchase contract that nobody reads when buying a Dell computer. I just can't understand the logic of Dell lately. They use to not act like this. They will lose more money in defending this then had they just made her happy.

I paid for a top of line laptop and paid extra money to have two day shipping, now after 4 days it still has not arrived. Call support to find out that all the jobs were in india and they could careless about helping me. I do not expect to pay for two day shipping when it has been past that. To bad the usa wont get its act together so we dont need to export jobs anymore!!!

this number just routed me to India where my issues started. Nobody listens, you get the same robotic responses (I appreciate how you feel, I apologize, I understand). Even the floor manager and team leader I spoke with kept cutting me off, speaking over over me, and arguing with me on how to fix the the problem, even though I was being polite and advised them that I have information from the Dell website that detailed my particular issue and how to fix it. After a collective of four hours on the phone a second tech showed up today, replaced the N-1030 network adaptor for the N-6230 and now the problem is fixed, my $900 laptop doesn't drop my net connection any more. The floor manager and team leader actually told me I needed to format my hard drive even though their software department verified the issue wasn't with the software. They then told me they would swap the mother board, which costs $330 opposed to sending out the $33 network adaptor. How is this productive? I filed a complaint with the Better Business Bureau and Dell still said they wouldn't reimburse me for the cost of the part, even though I saved them $330+ Dolores. COMPLETE AND UTTER INEPTITUDE ON ALL LEVELS!

Well... now I know why Dells stock is tanking. I order a simple part and it arrives in a thin bubble envelope that couldn't protect a solid piece of wood. Whoever packaged the sound card just tossed it in an envelope and shipped it. Something heavy pressed the envelope so hard that the static bag was perforated with at least 50 holes from the pins in the board and the steel mount bracket was bent as well as several capacitors were bent. Does it not make sense to bubble wrap computer parts or package them in a box with foam??? I have ordered parts from other companies and they never packaged the parts as haphazardly as Dell has with my order. You guys amaze me. So the girl "Poonam" I guess has generated a new order and said she will be transferring me directly to the warehouse that is sending it so I could tell them verbally to wrap it in bubble wrap or similar so it does not arrive damaged again. Unfortunately and I think "typically" after waiting about 10 minutes, someone picked up the line said something in spanish and hung up. So here I am wasting my time explaining this to you which you probably won't do anything about or even remotely follow up on. So...I guess...another one is being sent out. I don't know. Good day and I'm never dealing with Dell any longer for new equipment and will only order parts if I can't find them somewhere else first. Dell and the entire ordering and shipping system are not worth my time any longer. J. Jorgensen > Date: Mon, 4 Jun 2012 19:18:55 -0500 > From: No_reply@dell.com > Subject: From Dell Solution Station Software, Setup and How-To Support > > > THE FOLLOWING IS AN AUTOMATED EMAIL RESPONSE > > PLEASE DO NOT REPLY TO THIS MESSAGE > > Dear J JORGENSEN, > > Thank you for contacting Dell Solution Station. It was a pleasure working with you on your issue. > > The following information relates to your recent call. > > Service Request Number 858043027 > > If you need further assistance with service request number 858043027, please email US_Solution_Station@dell.com, and include the following information in the body of the email: > > 1. Best time to reach you > 2. Phone number(s) where you can be reached (you must have access to your computer from the number(s) you provide) > 3. Your Service Request Number 858043027 > 4. Brief description of the problem you are experiencing > > These are a few tips which can prevent your computer from getting infected by spyware or viruses:- > 1. Avoid clicking on advertisements or links trying to sell products online unless you are sure they are reputable / legitimate links. > 2. Keep Windows Up-to-date with the latest patches, service packs and updates. Enable Automatic updates. > 3. Invest in quality Antivirus software. Run antivirus and antispyware scans regularly – Twice a week. Read all security warnings, license agreements, and privacy statements before downloading any software online. > 4. Make sure the Antivirus and Antispyware Software is set to automatically update. > 5. Never click "agree" or "OK" to close a window. Instead, click the red "x" in the corner of the window or press the Alt + F4 buttons on your keyboard to close a window. > 6. Please do not download Free Ware and Free Music unless you are sure these are from a trustworthy source. > 7. Visit Dell Community Forum for regular updates and share experiences and new learning’s. > 8. Keep Firewalls active. > 9. Handle email attachments with care. Do not open any email attachment that ends in .exe, .vbs, or .ink > 10. Back up your files regularly. > > Also, Dell has a whole range of system peripherals and electronic accessories for sale at discounted prices. If you are interested in upgrading your warranty, or want to purchase an electronic item, please feel free to email the address listed above, and we will be happy to contact you to help configure the order. > > For all new technical issues, please contact a Dell Solution Station agent by calling on 1-866-497-2661. > > In an effort to continuously improve your customer service experience Dell randomly surveys our customers. You may receive one of these surveys through email in the next few days. Your feedback will help Dell define how best to improve our performance and provide the best possible customer experience. Dell encourages you to complete a survey if you receive one. > > Thank you for choosing Dell. > > Respectfully, > > Poonam

You don't even have to buy their PC when you would have problmes with them!! I bought a PC pay for it, confrim the sale and they cancel my order the day the package was already on the courier's van. The worst part is I called Customer Servive to talk to a Foreing person that you could barely understan, rude and with an attitude!! They treated me like if I had stolen my nown credit card!! Greart effort on their part with globalization and american jobs outsourcing!! In the long run, nobody could give me a valid excuse after I did confirmed the purchase and they cancelled. Never again I would do businnes with this company. I am buying a Mac!! bye Dell!! thanks for nothing!!

I bought a 14R Inspiron laptop from best buy December 2010, it has not even been 2 years and the Cmos Battery is failed and I get error 0271 an 0251 Date and time error and the Shawdowed Bio, they want me to purchase a warranty for $169.This is crazy the CMOS battery should last 5-7 years. I will never buy another Dell. The other laptop I bought in 2003 need a plug in less than 2 years. They sell parts to fail. They made $$$$Billion of dollars in service calls

I have been on the phone for the last two and one half hours and NO ONE could help me schedule an in-home technician as promised when I bought my all in one computer. Their phones go in a circle back and forth between India and the Phillipines. Every time you think your request is FINALLY going to be made and someone is actually going to schedule an appointment for you, they start the same song and verse with you and they cannot take no for an answer. The last one simpley hung up on me (try tracing that one down?). They can surely promise you gold and silver when you buy a new Dell computer including in-home support, but INDIA will not hear of it!!!!!!!!!!!

Shortly after the warranty expired on my Dell the hard drive crashed and I lost everything. Dell wouldn't even answer a question over the phone unless I purchased another warranty. I paid a fair amount of money to have it repaired, but I am still without all of the software that came with the laptop at the time of purchase. I have been a loyal Dell customer for many years, but no more. I figure they'll get from me exactly what they deserve - nothing. I now have a laptop that is as worthless to me as Dell. Word will get around - Dell sucks.

My Dell XPS L502x is having hardware problem from more than 6 months. Dell couldn't fix this. The problem is there even with their replacement units. I lost my more 6 months productive time. From Dell side again and again same voice, we will send to our Depo for service. You will get your problem fixed for sure this time. That time never came in last 6 months. I am not seeing this happening even if I agree with them to send laptop Depo. What are the options to cover my 6 months time? As per warranty they should resolve issue in 3 days at onsite.

I have a 7 Month old Dell Inspiron 620 Desktop that was given to me as a birthday gift. I am quite amazed at the NON-SUPPORT DELL GIVES ON THEIR COMPUTER SYSTEMS. I burn cd's on my new Dell Computer for my important documents and they are readable and usable about 3 times before the data just completely disappears. When I call for support, thinking it's my disk drive, I am told that it is not my hardware; that it's the softwear (that came installed on my computer) and is not covered under the warranty. They are willing to cover the hardware for the 1st year but the softwear they tell me I am on my own unless I pay them $125.00 for 1 service request or $275.00 for a 1 year package. That's like saying THE BODY PARTS OF THE AUTOMOBILE ARE COMPLETELY COVERED FOR 1 FULL YEAR, WE JUST DON'T COVER THAT THE AUTOMOBILE CAN BE DRIVEN!! DELL NEEDS TO GET MORE HUMAN AND DO THE RIGHT THING SINCE THEY WANT TO HAVE EQUAL RIGHTS AS PEOPLE