Comcast Corporate Office & Headquarters

I have been with Comcast for 14 months. I have had some billing problems--but each time I have called, they have been corrected and someone has worked with me to solve my problem. I was with AT&T for 40 years. During the last five years I was with them, it was a total nightmare. I eventually had to file a case with the FCC to get my bill adjusted and a refund of the overcharges. I use the Xfinity Triple-play service.

This is the worst company to get service from they constantly raise your rates and you find out via you bill for the month. Customer service reps are very rude and hang up on you or treat you like your stupid. When you call customer sevice you call some forgein country and you call cooperate headquarters and they call you at the end of the business day for them. Don't use them!!

After dealing with Comcast after about 2 hours today, I am extremely disappointed in the misrepresentation and communication I was given today to upgrade. I spoke with two different agents and they gave two different versions of the terms in addition to your website given different pricing (better pricing) than I was given by phone. After some time and no resolution as to the rate and terms, I asked to be returned to the normal service I had before the call only to find out that the "code" is no longer available in their system to return me to the same rate and service without increasing my rates about $15 without any change being made. How upsetting and ridiculous and how terrible this sounds to the consumer. I have been a loyal customer with Comcast for years and don't think I have ever been late on my account. And to receive the lack of customer service and satisfaction with so many discrepancies between agents and your website. I wish to speak to someone from Corporate to set my issue resolved before going with another provider, but to at the very least communicate my dissatisfaction and frustration as to how I was treated as a loyal customer for years.

for over a year i continuously have to file a complaint to corp or BBB or FTC comcast always has an excuse for everything. the bad thing is that they have control over the area and not able to secure other company for cable, phone or internet have been trying for three days to get a technician out to my home as my services are constantly being dropped off and on all day long. mother is 88 and needed EMS. could not get a dial tone and borrowed a cell phone from neibhbor to call 911a shame that we pay for services that are either not working at all or some problems but we still have to pay or get disconnected they are communist that have control over the american consumer. FTC has been contacted to investigate the issues as well as the Governor's office in SC

The worst customer service I had ever dealt with. Spent over 8 Hours on the phone over 2 days: between being disconnected, transferred and hung up on. Received 5 different explainations of the problem and still no resolution. They don't deserve 1 star.

Its the holiday weekend and my Comcast phone and Internet have been down for a week. The service tech was supposed to show up yesterday, Saturday. He instead called my broken phone line and leaves a message there to see if I'm home! The broken lines makes my phone not ring! Duh! So he never shows. I call customer service--they say that the last customer rep didn't put down the cell phone number I have with Sprint. Oops. So we reschedule for today, Sunday. This guy never shows up either. I call customer service again and now I'm told that this tech "claims" about 1pm he called the broken phone line, I didn't answer and so he left because he said the paperwork said it was an internet problem, which isn't as important as a phone problem. So, why try to fix it, I guess. I don't believe he called the broken line at all. I can access the broken line's voicemail with the Sprint cell phone and there was no message from this guy today. I think he decided to warch the Baltimore Ravens football game, that coincidnetally started at 1pm and never called my house -- he just chose not to work. So now 2 afternoons this holiday weekend have been blown waiting around for nitwits. If there was another company I could switch to, I most certainly would!

“Having XFinity means having the best” says Alex Rocco on Comcast’s latest ads. I wish I could agree however, not a single service of mine has worked since they were installed on September 2, 2012. For 4 months we have had consistent, daily issues with our service. We have the triple play of phone, internet and cable. Our internet, cable & phone services go dead several times a day – everyday…yes, EVERYDAY. Our On Demand has never worked properly; we get error messages every day, several times a day and it is not accessible to us. Our telephone service goes dead several times a day…often, in the middle of conversations and when people try to call us, they cannot get through. We get kicked off of the internet when we are on it all of the time. I am not exaggerating – everything goes down several times per day, all day long – everything – everyday! My mother is 64 years old and has no way to reach anyone if anything happens. I own two businesses that I run out of my home and I need reliable, dependable services. We have made 30+ phone calls to your customer service team(s) and nothing they do works. We have had about 15 technicians out to our home and nothing they do works. Our modem has been replaced twice; our cable boxes replaced three times. We have requested that the lines coming into the apartment be replaced. However, you cannot speak to anyone who sets this up. You have to wait for them to call. We have been told three times now that someone will call to set up a line tech to come to our home to replace the lines coming into the apartment and to date, no one has ever called to schedule this and the ticket remains pending and unresolved to this day. There are so many issues with your so-called customer service that I couldn’t possibly begin to write them all in this letter. Let’s just say that it has not been my experience. In fact, it is quite the opposite. Your services have not worked consistently for one full day since we had them installed. We are paying almost $200 for services that do not work. Not one of your customer service people can help us and neither can any of your regular technicians. We can’t get the lines replaced because we cannot speak to anyone who is able to do this. And by the way, this is unacceptable. Why is it when we call we cannot speak to a supervisor, manager or anyone above your regular customer service team given that no one has been able to help us in 4 months? Your ads boast about how dedicated you are to your customers and I quote: “Comcast backs it products by a Customer Guarantee — our promise to provide a consistently superior experience.” Really? A “consistently superior experience?” My situation is anything but. You certainly aren’t dedicated to helping me & my mother despite the fact that you’re getting almost $200 a month from us for cable that goes in & out; internet that goes down; On Demand that is in a perpetual state of “error – not available at this time please call customer service”; and a phone that goes dead making it impossible to talk to anyone. This is absolutely unacceptable. I am beyond frustrated and angry. Your failure to live up to your promises of exceptional customer service, your incompetence, your lack of accessibility beyond regular customer service team members who have a limited ability to assist callers, and your inability and, at this point, refusal to fix the issues we have been having since the installation of these services is appalling. We have had it with you Comcast. We are done. We refuse to pay your ridiculous prices for services that don’t work and we are no longer waiting for someone to fix it. We are cancelling our services with you and going to Hulu and your biggest competitor, Verizon (who, by the way, has agreed to replace the lines for us at installation). In doing this, not only will we have guaranteed services that work, but we will also be saving 50% of our costs for these services. This is going to be reported to the Better Business Bureau, The Department of Utilities and posted on every single website, news station site, blog I can find and Facebook along with my recommendation for all to do what we are doing and switching to other providers of phone & internet and television companies like Hulu and/or Netflix where they too can save 50% or more on their costs for these services.

the other day I talked to a rep. from comcast about my bill, so they put me back on the same plan I had last year, because I was a valued customer. which in the end only saved me 20.00 dollars, but I was happy with that. the problem came later. the lady i talked to told me not to pay my bill yet and wait 48 hours to get my new bill. so when I got my new bill it said pay 36.61 buy the 8th. I paid the bill on the 5th after waiting like I was told. I thought the bill had to be wrong so I kept on checking it all the was to the 12th and the bill didn't change till the 12th. now it says i'm 27 days late on my bill and next month I owe 336.07 by the 8th next month. so now sents they screwed up and I owe 141.00 for this month still so they addded it to next months bill, after talking to everyone there from 8 am to 1 pm. they still say it's my fault and still owe 141 for last months bill. the lady on the phone told me to pay the bill in 48 hours and then next month my bill will be 195.00. but sents they screwed up and only put 36.01 and not that I have to pay the rest next month on top of my next months bill. if I was having a hard time paying the bill in the first place they seem to want me to get my cable turned off because my bill is to high. after talking to them all day telling everyonre the same story over and over again. I'm the one that has to pay for there mistakes. isn't this comtastic

worst technical support on phone for 2 hours couldnt talk to a technician without paying more money if you can due business with another company yule be way ahead looking at the other reviews it apparent that this company doesn't care about the customer

Comcast are crooks who play phone tag when you try to resolve an issues they have created. I have disconnected my service in August and needless to say I am still have problems with billing months later. I'm done trying to talk to the unprofessional customer representatives and will bring media attention to the company if my account is not resolved soon.

I had comcast for about 3 years now. Comcast is always there to charge you with and without any servise provide to the servise! During my account period, comcast has only cam one time to my address for set up. Any other issues to do with comcast, it is better to physically go to a servise center to show that "This is important" to you. And when comcast upgraded to digital that had all comcast holder to upgrade, they sent a box for self-setup kit.... I called the service line for help on questions for adding more plans to my account; i was on hold for at lease 4 times for about 10 mins each time. I called about not able to connect to my internet; i waited for a week and still get charged for the week that i did not caused it. When i finally had it, i called to cancel my "service"," it took 2 hours and 20 mins..... To Comcast, Never Again!!!!

I have never dealt with such ignorant, poorly trained customer service. It got to the point where they were accusing me of lying and not following through on the their request to terminate service. IT took me almost 4 months to terminate my deceased parents services only to be told they had received nothing I had sent them. When I went through all the motions again and resent copies of all documentation of my request, I asked for a confirmation and to date have not received that either. What a way to run a business. So thankful I have other options. I would never ever use them if they were the only game in town. Rude, inconsideration, passive agressive, accusatory and stupid. Somehow that doesn't equal customer service...

phone is out...will take them 5 days to send someone. Now email is out and after about an hour of "hold" total and being passed around to start in the phone queue repeatedly they can't figure it out!

nothing but a headache dealing with comcast agents, long wait times on the phone. problem does not get solved. info. that makes no sense. they should try listening to the customer instead of reading off a pre-written solution form. all issues are not solved the same way. horrible customer service

I have been a customer for along while, and have been treated horrible and degraded by many of your team members. In fact we have a business account also through my husbands business and we will no longer use any of your services we are not trash nor do we deserve to be treated in that manner. The way business is done through you is honestly wretched.

If only their rating could register zero stars. That would be too much.

Horrible service they pass you from person to person until your so worn out you give up.no one seems to have any autority or the enpowerment to make decisions. Will be switching to direct tv,

Comcast owes me money, refuses to issue payment of $150.00 and keeps on billing me. I switched to DIECTTV and so far it has been great, with the choices, billing and selection!

been trying to get my cable working right for two months and cant seem to get any one out here to fix my problem what do i do

I have been waiting for five days for a service technician to come to my address to fix my cable television problem without success.I have called daily about service and even got a work order to give to the service man on day two.All you get is a lot of run around.If we ran any other business this way we would not have business very long but they really don`t care.