Comcast Corporate Office & Headquarters

Your the worst cable company in the world I live in Washington and you treat your customers like crap you need to be more available too you customer I can't find one office i can go in person to talk about the problems and this is wrong 360-224-5202 call if your dare your need to hear about your mess

On November 29th, 2010 a Nu Image Marketing representative came to my door. They issued me a service order with pricing. We were in the middle of the holidays and I needed time to make a decision. The offer was dated good for 2 years. I contacted the rep using his cell number. He no longer worked for Nu Image, but he referred my call to another rep. They will not honor the deal I was offered. Instead their offer is more expensive. I need someone from corporate to review my first offer and second offer and explain to me why they are "baiting and switching." My cell number is 978 660-7183. In Massachusetts "baiting and switching is against the law. I want the first package I was offered. Legally they must honor this offer. I am easy to deal with but I have been going back and forth with them for three days. Please have someone contact me tomorrow. I am also sending a copy of the two service orders to the Attorney General's office and I am driving to the Comcast Headquarters in my area to see if I can get proper assistance. Thank you in advance for your time. Liz Athineos

Icalled comcast on 12/10/10 to tell them my digital channels weren't working, they sent a tech out the next day and he informed me it was a signal problem and he would put a order in for a maint. man to fix it, it took them from 12/11/10 to me making many calls to the reginal office in Memphis to calling the corp. headquarters before they finally got out to my house to fix it on 1/19/11. Now they don't want to extend my promotional package even though i went 40 days and couldn't get any of the digital channels. If you are considering comcast DO NOT DO IT. DO NOT BELIEVE THE COMMERCIALS!!!!!!!!!!!!!!!

My best friend works for Comcast in Indiana. They are currently having an ice storm there at this moment,it is 4pm. The powers that be at Comcast will not let any of the employees go home. The weather service has declared a travel advisory,with the statement that only go out in case of an emergency.It seems that all Comcast executives care about is the $,they don't care about their employees or their customers. If an employee is involved in an accident or is injured while driving home in the ice storm,I hope they sue Comcast. Fortunately,I have changed to a different provider who cares about their customers and employees.

Oct. 12.2010 I "ACCIDENTLY" Overpaid my comcast bill online... kids pulling on my arm and pushed "7" instead of "1" the "WRONG" button... YA! BIG STUPID MISTAKE ON MY PART! I know it! Anyways! I Called comcast asking to refund the credit on my comcsat account. Several managers/supervisors advise that's not an option. JUST DISPUTE W/YOUR BANK and we will refund RIGHT AWAY! So, that's what I did. NO REFUND and they keep saying my debit card was credited... It's not in my account and NO ONE AT COMCAST CAN Give me a 6 digit authorization code that my bank needs to locate credit in case it's miss applied... Local Comcast office in FIshers INDIANA keep saying no such code exists... Tons of excuses... My husband and I both have gone to the local office in person... I am at a loss and need someone at comcast to call me and let me where my credit is! It's not in my comcast account and not in my bank either!

I was told that if I left Direct TV that I would be able to recieve $250 rebate. I have been waiting over 10 weeks! I should have stayed with Direct TV because at least they honor their prices and offers. I have never had worse customer service and FALSE ADVERTISEMENT! I contacted the rebate center and they told me to ask comcast to release my file and comcast said they didn't have my file and to talk to rebate center! I guess comcast is so rich, they don't need my money every month and can afford to lose customers in this failing economy! No one can give me a straight answer to where comcast hq is located!HA!

Please forward this to the corporate office! anuary 20,2011 To whom it may concern: We have had to call Comcast so many times for the same problem I have lost count( You have to wait for 45 minutes or more to get someone, have the time you can't understand them, or you get several different answers to the same question), I know some of the tech's by name! It has been going on since we got the service with last year being a pure nightmare!The bill was suppose to be one thing as promised and it changes again and again, not to mention: *Hung up on, given mis information so many tmes it would take too long to list! * Not able to stay online *Not able to order movies *Phone going dead for no reason! But the biggest problem has been loosing Internet service in the middle of very key transactions!! All to be offered $58.00 credit for over a year and a half worth of heartache, * missed deadlines for my business, homework, * dirty carpet from boots of techs( have had to ask several techs to please put booties on after they had already tracked mud on my carpet; show a supervisor how the earlier tech had not worn booties and once again soiled my carpet not to mention having to ask the supervisor to have the tech who was currently at my home to put on a cover. He had no booties so I had to give them Walmart bags!), * wall outlets left hanging off the wall! * Techs asking me what they were to do when they got to my house, just clueless to why they were there!! OMG, On and on and on; and to top it off; the service dropping on and off today! Daughters not able to fill out key forms for job, not able to do their homework!!! The router has been moved, the modem, the adapter changed and to no avail! we had no ability to order movies, stayed on phone with this rep and that rep only to find out that the reps that came out as well as the phone reps had no clue how to fix the problem until yesterday and what were we given for all the trouble in addition to all the other trouble we had endured, a mere $20.00 credit! There has to be someone that can solve this problem!! The credits just add further insult to a horrible customer service nightmare;this is just not satisfactory for all the trouble we have gone through! I will be calling the Corporate office ASAP. What happened to the customer that counts? What happened to customer service and all your commercials regarding that? This is a disaster and a disgrace to your company.

For the past 9 years I have spent more time on the phone with Comcast trying to get my on demand fixed and as of today it is still not fixed. Does Comcast think there customers have nothing else to do but wait on the phone for no fewer than 45 minutes at a time or have to wait at home for a tech to come, move your furniture, change wires, put in a new box only to be told that the problem is not in your home but outside and still it doesn't get fixed but yet we have to pay for this poor service. Why do we put up with this?

I was talked into the Triple Package Deal at the end of June 2010. This package deal was supposed to be for 12 months - no price change - remain the same for 12 months. Long and behold, I received my December bill and everything was raised. In addition my maintenance bill was raised also, due to Comcast. It isn't fair that I am paying double on two ends. I don't make enough money and it is ridiculous. Called numerous times. Been on hold over 45 minutes and talking to a rep is a joke. They just want to argue and repeat the same thing over and over again. They have no clue. I spoke to a supervisor and she had no idea of this package. I am so disgusted. I have been a customer over 10 years and as soon as I find another choice I will definitely drop this service. Always a problem with billing. Being overcharged over and over again. I will be calling the Corporate office on Monday. What happened to the customer that counts? What happened to customer service and all your commercials regarding that? This is a disaster.

Today is December 31, 2010 and the first phone call of the day (that woke me up, by the way) was from a Attorney's office saying that we had been turned over for collections from Comcast. We moved our business on September 15, 2010 seven miles down the road and it took us a month for Comcast to get the service correct, we had to change our business number, and fax number of which if we wanted our numbers forwarded we would have to park our number on a website for $90 a month for a year until our local new phone book printed. I received the worst Sales Executive experience from Kelvin Reid in the Atlanta office (mind you we are in Tennessee)and his supervisor Nick Pappas as well. So now I'm awaken by this attorney's office and so I call #1 Comcast Business Services (answering machine says we do not have any operators to take your calls, please call back at another time) #2 I call Angela Francis, Comcast Business Services Advocate (615-231-7709)whom I spoke to last on December 9, 2010 and she assured me that this issue was taken care of then. Guess what, her voicemail answered and that was 2 hours ago and she has not called back as of yet. #3 I called the residential comcast number to see if they could offer any help, Craig was very helpful in looking up the account and confirmed it had a balance of $2,879.99 (refer back to #2 again), but he could not help on researching as he worked for residential not business (but he did try, so thanks to you Craig, you deserve a promotion) Craig also confirmed that the Business Class department should be open today. #4 I call the the business class number again 1-800-391-3000 and same message refer to #1. I have now called the corporate office and guess what? They are closed today as well!!! I'm just saying, if you are willing for an attorney's office to call one your clients on what is considered a holiday you better dang be available to talk to that client when they call in. I have left messages at each of these extensions for them to return my call and also I have called the attorney's office back (Robinson, Regan & Young (615-726-0902 *2314 (Heather) to let her know that I have spent the last two (2) and a half (30 mins) on the phone trying to reach Comcast. She stated that well it is holiday, my response to her was well you calle me on a holiday?????? So, if I have not heard back from someone at Comcast, I don't care who, by 10:30 a.m. on Monday, January 3, 2011, I will be contacting my attorney and then the next call will be to all other cable/internet companies in our area. Boo on Comcast!!!!!!!!!!!

I am a comcast customer. I have the tripple play packege. After I recived the hook up I was told things I should have been told befor. I made a lot of calls to comcast. I was given one person to another to another arguing about things I was not told befor the purchas. I was told by one of your employees at Plymouth Ma.office (Julie) I would need all the equipment that was installed at my home, only to find out later I did not. My thoughts are no one cares,it must be the more they sell the moor their payed. I also was promis the total would never be over 106.00, the first bill was 109.22,I just reciver the second bill, 109.22. To top it all off I found a comcast add the same package I have for 19.99 per month for the first six months. I feel taken advantage of and more so the way no on the phone cared.

I have been a Comcast customer for 15 years and recently I called to cancell my service. I spoke with a rep that mentioned giving me a promotional deal which included all of their channels for what I am currenly paying. When I asked could she give me all of the channels at lower price she put me on hold and we got disconected. I called back and got another rep who insinuated that I was not told that I asked for a supervisor and was told she was busy. I asked for the regional managers number then Anna Mendez from the Oakbrook Il location got on the phone. Anna stated she would call me back in 48 hours. I called her back on 12/10/2010 and she was in a meeting. I left her a message and she called me back. It is 12/18/2010 and I still have not spoken with Ms Mendez. My service is due to be disconnected soon because of poor customer service.

I have a COMCAST customer when it was Adelphia I want Adelphia back! I am considering other options for cable. The people are rude and everytime I call to get help they send someone out alright and then charge me $49.99! NO THANKS COMCAST!!!!

Responding to your the RE: Web Form Submission: Billing/Question About Charges (KMM3219445V34528L0KM),Account No. 8155200015658026 Again I am addressing your Head Corporate office reference to "electronic cable piracy" under Cable Communication Protect Act of 1984. Existing major violations occuring with my service under organized stalking vigilantes, an emergency blocker over access to my account under "privilege information act." This has became a major concern of interest requiring equal protection to services against piracy using illegal transmissor PoE splitter Ethernets ridded up with the building by pirate suspects from the maintenance room (both day and night) suspect pirate conspirators resident in rooms #528, 527 and blow floors organize pirates-stalkers. If you investigate the months from beginning of 10/2010 - thur Now 12/2010 the activity is becoming more aggressive with the building managers acknowledgement and what his workers are doing. Since I am without remedy except have a "EMERGENCY BLOCK" place ON MY ACCOUNT preventing any insubordinate activities of unlawful solicitation of "CLIENT PRIVILEGE INFORMATION" from being exploited. Each time my cable box is turned on immediately my recording light without my scheduling any recordings nor touching the remote, this has now been going on within the period of 90 days. AT&T operators are often spotted sneaking into the building where service is provided during odd hours pass working hours. • Who Gets the Signal? Unauthorized Interception and Section 605 Now Section 705 of the Communications Act • Usage of Wireless LAN access point, powered by a PoE splitter Ethernet cabling. • IEEE 802.3af/ 8003 at Power over Ethernet • FIBER OPTICS, COMMUNICATION, VIDEO/VOICE DATA in Metropolitan Area under Network of AT&T • Illegal Vision/Audio Surveillance • “FTA” satellite intruders • Blocker per clients protective right against piracy by organize identity theft ring • Electronic Harassment-Stalking (Cyberstalking Cal. Civil Code § 1708.7, Cal Penal Code § 646.9, Cyberharassment Cal. Penal Code §§ 422, 653.2, 653m, cyberbulling Cal. Ed. Code §§ 32261, 32265, 32270, 48900, 47 U.S.C., Sec. 551(b)(1-2)(A)(B) • Emergency Investigation require under "FTA Satellite" piracy violation and unlawful solicitation of client informatio by adverse party or parties hiding under the umbrella of corporation

I have been with comcast for a year and it is absolutely the worst cable, internet system I have ever used. I am planning on checking around see what else I can get. It seems like every month they raise your bill. I called Corporate and talked to someone there and they fixed my bill for 12 months and after two months it is starting again. I am so sick of this company. The WORST customer service in the United States. Can't wait to leave them. Hope everyone else does also. Now they want to charge for Infinity and what does that do for you? Poorest company in the worls.

Since getting the Comcast phone/internet/and cable service in December of 2009, we've had nothing but headaches. First, the cable was a pain. The pictures would go in and out, the sound wouldn't work, the DVR wouldn't record or would skip a program/record the wrong program, etc. After 5 techs, 4 boxes, and long spiels that the signal was too strong, not strong enough, bad wires, it's just certain channels, etc we gave up and were only compensated with 3 months of free HBO which wouldn't work the first 6 days. Then the phone. After have a blocked/unlisted number for almost a year, and getting calls from solicitors we found out that COMCAST actually sells the phone numbers for a profit to these companies, even the unlisted ones. Come to find out that we'd been paying for a number that was meant to be unlisted and show up as private, and they never actually blocked the number. Angry, we demanded a new phone number. However, two days later the called once again commenced and we found that they didn't block or unlist the number for us. They also went as far to tell us that the numbers they give out aren't used for a year before they recycle them. When we asked to switch numbers a third time because of their error, the girl says, "Here looks like an easy number," and proceeds to tell us the number that was our ORIGINAL number to begin with...it hadn't even been a week after we rid of it that they were trying to sell it out again. Now, headache after headache, and hour after hour spent on the phone trying to get straight answers and information from these people, we're at the point where we'd like to sue for aggrivation, failure to provide paid for service, midleading information and the loss of privacy as they sell a blocked number. COMCAST SUCKS! save your hard earned cash and use verizon for everything.

IF I WANTED TO SPEEK TO SOMEONE IN INDIA OR THE PHILLIPINES, I WOULD HAVE CALLED THERE. I HAVE BEEN ON THE PHONE FOR MORE THAT 45 MIN FOR A SIMPLE QUESTION ABOUT THE INTERNET SERVICE. THIS IS UNACCEPTABLE! OUTSOURCING = CUSTOMERS SUFFERING AT THE HANDS OF FOREINGERS - JOBS FOR US WORKERS!!! HEAR US CORP OFFICERS, YOU ARE GOING TO LOSE CUSTOMERS TO SAVE A FEW DOLLARS! IS IT WORTH IT? ASK AMERICAN EXPRESS?

I have been with COMCAST since August 23, 2010. Then the phone calls began.....for the persone who had the number before me...I called Comcast only to find out that the lady...(I have her name)gave up her service TWO days after we got ours. We are bombarded 10-12 times per day by her creditors, doctor's and the entire Lansing School system. We were directed by Comcast to just tell these people that they had the wrong number...have you ever tried talking to a computer. We were finally told about the screening option...however we have maxed that out..and are still getting calls. Also during this short time I have had 3 different techs and 6 house calls....I have also been provided with 5 different boxes in less than 3 months. My wife calls them at least weekly (sometimes 3-4 times a week) because we have no phone or no internet and the cable picture is on and off. One tech said the signal was too strong and installed a 6 way something or other to decrease the signal. The next tech said the signal was not strong enough so he removed the 6 way and replaced it with a 3 way...leaving the 6 way on my floor in the basement. When my wife had surgery in early October we requested the Caller ID feature (free to all with triple play) so that she would not have to get up to take these calls for Janice and Mike (her son). We are still waiting for that service.....no one can get this up and running for us...inspite of those 5 new boxes and the 6 tech calls...We are always told it SHOULD work and that it will take nother 72 hours...it has been 6 weeks worth of 72 hour increments and still no caller ID...In between we have no internet/phone...at least once a week... To really make this HURT...we were promised a $250 rebate and have not received it...BECAUSE Comcast did not have us listed as a TRIPLE PLAY subscriber....

I have been a customer of Comcast for over 10 years, and honestly in the past few months, I've been very disappointed with Comcast. Let me say that I've received many promotions offers, and on 9/30/10, one of the promotions for cable tv was expiring ($29.99). On the above date I contacted Comcast and spoke with Mark, ID# U7U, to see if I could received another promotion around the same price I was paying. I was informed to call back on 10/10/10, which is when my promotion was to end, and I would receive the same promotion at the same price. When I called back on 10/10/10, I spoke with supervisor Larry McDuff ID# LM4, and was told that the promotion price that I had was no longer available, and he would send an e-mail to the supervisor of Mark ID#U7U, to find out if he offered me such a promotion and I would receive a call back from a representative of Comcast. On 10/12/10, I called Comcast again to follow-up on a follow-up, and spoke with Misha ID# J38 and was informed that I was put into a promotion for $59.99 automatically, and that was done because I hadn't called the office to inquire about it. Now I've been communicating with Comcast since 9/30/10 about this promotion. I'm still waiting on a call back concerning this matter. Acct# 06101490684042. I'm not sure that I have received the correct department, but I'm sure this will be posted so Comcast can see what an amazing job it is doing.