Comcast Corporate Office & Headquarters

I've read some of the comments and I too agree with the poor services comcast provide. My husband suggested we switch to Directv for cable, so I called to cancel comcast in February on the last day of the billing cycle. Two months later they are billing for cable, a call was placed and nobody could expain why. I talked with a manager and was told the customer service rep didn't follow thru with my request. She then proceeded to say we would get a credit. Well, that night when I got home my phone was disconnected and stayed off for two weeks, because they could not explain that either. I talked with 6 reps, 3 managers and had several techs come to the house...It is now May and I am still experiencing problems with comcast from the initial request. My question is, do we really need to patronize a company that has obviously placed their customers at the bottom of their priority list? I was always told that the customers are right, in this case we are!! We need to boycott comcast, then maybe they will retrain, reorganize and reclaim the excellent service they once offered!!

ALERT,,,,,,,,,,ALERT,,,,,,,,,,ALERT,,,,,,,,,,ALERT. Just like everyone here I am so disappointed with Comcast. To begin with and to make things bad from the start, Comcast now has all these representatives in third world countries handling our calls and unable to communicate appropriately as if we were not aggravated enough with the lies, unprofessional ism, and misleading information that they send us customers to get us in deep trouble and we can never win or solve through phone. I was on an Internet promotion that ended on May 25, 2010. I was told to call the day before to extend the promotion or get another promotion. A week before my promotion expired I received a letter from COMCAST and no one else, stating that my promotion was running out soon and that "I was going to continue to receive the same lever of Internet service at a new discounted rate of $33.00." The letter also said and I quote, "You don't have to do anything to make it happen. This new discounted rate will be effective when your current promotional rate expires." Self explanatory right, I didn't have to do anything and automatically the new rate will kick in once the old promotion expired. Knowing their inconsistency I called COMCAST to verify that I was getting the rate etcetera etcetera. I was told by Amanda operator RDC that the letter I received was a mistake, that comcast has been sending letters with information that isn't updated. I requested to speak to a supervisor and got disconnected. Then called again and got (interestingly) another Amanda operator number PL4 and she said that the new promotion has been added yet she never told me the rate which I happened to ask right before we hung up. She said the new promotion is $44.00. I claimed that, that was not what the letter said. I finally got to speak to a man from a different department and he was able to put me in a 34.95 promotion for another six months. Plenty of time for me to look for a new internet provider in Philadelphia area. If any reader knows of anything good please post and let us know. Bottom line and advice,,,,,,,DO NOT GO BY WHAT COMCAST PROMOTIONAL LETTERS SAY ESPECIALLY IF THEY SAY YOU DON'T NEED TO TAKE ANY ACTION. It is just a hook to get you in the difficult situation and their argument will be, "WELL MAM/SIR, WE HAVE BEEN PROVIDING THE SERVICE TO YOU THEREFORE YOU HAVE TO PAY IT." Save yourself a headache and pick up the phone even if you need a beer beforehand in order to keep yourself calmed down. FIOS/VERIZON,,,I THINK I WILL BE YOUR NEWEST CUSTOMER IN NO TIME.

I have been a Comcast customer for over ten years. I am closing my accounts and warning everyone not to do business with them any longer. Up until this past November of 2010, I was content with their service. I had multiple outages of all of my services every year, but they were always repaired relatively swiftly. However, upon moving last year within the same city, I was advised to keep my equipment and just hook it up when at my new address. I did so, paying my subsequent bills monthly as usual. Then, in November 2010, I went to process my credit report as I'm planning to purchase a home. Imagine my surprise when there is a collection listed on all three of my credit bureau reports from a company called Credit Protection Association on behalf of Comcast. I contacted Comcast, and it took them over 8 weeks and dozens of phone calls to confirm that they'd made a mistake and I owed nothing - since the equipment was just moved to a different location, the $70 they'd reported to collections was an error on their part. However, they would do nothing to assist me in getting this collection removed! I was told to dispute the collection, which would "flag" them to confirm it with Comcast. No results. The credit bureaus asked me to obtain a letter from Comcast saying I was current and this collection is erroneous, but they won't provide me with a letter. I have called monthly for over six months now, and I've been told this has been turned over to their Corporate legal department several times - but no one from their has contacted me OR rectified the situation. Their collection agency, due to my dispute, now is reporting TWO collections - one for $70 and one for $102 - on behalf of Comcast. My credit rating is compromised and I will have to write letters to lenders, ALL BECAUSE COMCAST MESSED UP AND TURNED ME OVER TO COLLECTIONS ON A "CLERICAL ERROR" THEY MADE!!!! Way to treat your long-time loyal customers, Comcast. Thanks for nothing.

This is the worst company I have ever done business with. We have phone, cable and internet through Comcast. We pay an outrageous amount per month for service that is constantly on the blink. Recently, we have been arguing with Comcast for over two weeks. We called several times because our On Demand does not work and our phone cuts out every 10 minutes. The first time we called, we were promised a tech would be out the next day, that never happened. When we called again on Friday May 20 we were assured that a tech would be out on Sunday. That never happened either. We called back today Monday May 23 to ask why the tech never came. The first person at the call center said we weren't home when the tech arrived. Bull, I didn't leave the house all day. How could I? Comcast expects you to live your entire life around when they may or may not show up. The second person I talked to at the call center said we never confirmed the call. Which is it? Were we not home or did we not confirm the call? Both are bull as we were home and they have my cell phone # due to the crappy phone service not working. I have asked to speak to a supervisor dozens of times tonight and guess what? None are available. I don't buy that for a minute. I can't wait to hear their excuse for not coming tomorrow. If we had another service provider here, I would be telling Comcast to take a flying leap. When we move, I will make sure we do not move someplace where Comcast is the only game in town.

Every Sunday I drop my daughter off at Deptford Police Station, and there is a Comcast Van in the parking lot and an Comcast employee must be stalking me. His name is Gary Salus, How can I get Comcast Employee who is working to stop harassing and stalking me when I drop off my 2 yr old daughter??

The Tennessee Chamber of Commerce - chaired by Nissan, and whose other board members include such companies as FedEx, AT&T, Comcast, DuPont, Pfizer, Blue Cross Blue Shield, Caterpillar, KPMG, Whirlpool, Embraer, Alcoa, and United HealthCare - actively lobbied for a religious right bill in the Tennessee legislature that would rescind Nashville's civil rights protections for its gay and trans citizens, and which bans every city in Tennessee from passing any civil rights laws, for anyone, ever again. The bill passed yesterday. It's on its way to the state's Republican governor for his signature, unless he vetoes it. And these companies led the way in making it happen.

I am a former Time Warner customer here in Memphis, TN. Comcast took over and it has been trouble every since. I am a dialysis patient with Lupus SLE and Rheumatoid Arthritis, Heart Disease and Minor children. I have been complaining for months about everything. I moved transferred my services and had two different numbers and I could not figure out why my Nurses or my Home Health Monitor would not register or transmit to Baptist East Memorial Hospital. It was awful. No one in customer was sympathetic they did not care they kept trying to convince me that I did n0ot knwo my phone number. Terrible. Now, the hddvr cuts on and off on its own, on demand does not work, records and stops recording before the program ends, no sound on channels, and no subscription to channels that I am paying for and to top all of this off My bill is extremely high and the service is garbage. I feel that we need to get Al Sharpton and Jesse Jackson down here in Memphis to speak on behalf of the people like me. This does not make any since. Comcast corporate should be ashamed. If enough people go to the BBB and express their views on Comcast I bet someone would finally listen then maybe your customer service reps could resolve issues within a timely manner.

I have been a Comcast Cable customer since I moved to GA from the DC/Baltimore, MD area in 1995. The few problems I have had with Comcast are minor compared to this current and major problem. On Monday night, May 16, 2011, my cable service went out. I called the cable company on Tuesday. I was originally told that no tech could come to my home until Thursday. I complained that I should not have to wait two days for a tech to my home. The customer service rep then changed it to Wednesday, May 18, 2011 between 11 am. and 2 pm. A tech showed up on Wednesday around noon, tested various things, then told me a connection was bad (which he replaced) then said a 'pole tech' had to come and replace a bad connection on the pole about two blocks from my home. This tech said he called it in to the maintenance department but calls are taken on a first come first serve basis and it depends on where in the line his call is placed. This tech also said I did not need to be at home because the pole tech would be working only from the pole. Wednesday evening, no cable. I called the company and was told that no maintenance request had been placed by the tech who was at my home and that when a request is made, it would take twenty four (24) hours to have it fixed. The rep said he would put the request in. Thursday morning no cable. I called the company three times and asked for a supervisor; I was put on hold each time and no supervisor ever came on the line. I called again and got a customer service rep. I asked her name and she told me Andrea, her operator's number, she refused. I was told by Andrea that no request for a pole tech had been placed. I asked what did I have to do to get my cable back on, when can I expect a tech to fix the pole (she said it would take up to 72 hours, and what does Comcast do when customers are given different responses to the same questions posed by customers. Andrea said "you are asking too many questions"! I told Andrea that she should not tell a customer they are asking too many questions (to which she said that was how she felt and she was sorry if I did not feel the same), that for any questions posed by a customer are questions of concern as to when a customer could expect cable to be repaired, and that different reps had given time frames as to when the pole would be repaired. I called Corporate in Philadelphia and spoke with Tema (?). I told her of the problem I have with my cable service, the many times I called Comcast, and the about the last call with Andrea and how she responded to my concerns. Tema said she would get in touch with the district office which would contact me. VOILA!!!! I just received a call from Mike, a supervisor in Atlanta, who said a pole tech was out there working on the pole as we speak, that it should be repaired in about an hour, and that he (Mike) would call me when it was repaired. Mike did say that the pole tech had trouble with the marsh land and busted a tire when he wasout here last night. Thank you Corporate/Tema. But it is a shame I had to go to the top to get this done when it should have been properly handled at the local level. And please Comcast in Atlanta, GA, train your customer representatives (or retrain them) in customer service and courtesy.

My rating is actually 0 stars, but you don't have that option. My complaints, and dissatisfaction with Comcast cannot be described or detailed in a brief manner. For the last year, my husband and I have been through hell with your collections, customer service, and billing departments. I have talked to at least 25 different representatives that have screwed me around, lied to me, and NEVER ever told me the same thing twice. We have been loyal customers to Comcast for 6 or 7 years and have always done everything in our power to accommodate YOUR company in order to continue our service and a good customer relationship with Comcast. My husband has been on a fixed income and has had a payee from the very beginning. Due to the fact that the bills get mailed to his money manager for payment and not to us directly, I never saw the monthly bills on a regular basis. My husband has had approx 4 different money managers in the last 6 years and there have been times when they have forgotten to make a payment at the proper due date or for some reason overlooked certain details regarding the billing cycle. However, my husband and I have always done whatever we could do to get our account current as quickly as possible, which isn't always easy on a fixed income. We are NOT rich. We are responsible tax paying, bill paying citizens that have been screwed around by Comcast and treated like garbage. I recently went over 1 year of Comcast billing with one of your reps and in looking over the details of each of those 12 months we discovered 2 months of DOUBLE BILLING and numerous errors in your billing. I refuse to talk to anyone in your billing dept, collections dept or customer service dept because they CANNOT ever agree on anything each other has said OR tell me the same thing twice. I am disgusted with your entire company and because of no one knows what anyone else has done on my account I end up with NO answers and a date to shut off my service. I requested to talk to a regional manager and NOONE could tell me who their boss was or where the Comcast Headquarters is even located. I am asking you as my very last resort to PLEASE call me at my home number without wasting anymore of my time. I have made several phone calls and made inquiries to attorneys and law schools to help me in my quest to sue Comcast for your despicable business practices and any charges that I can to file a civil action against Comcast. I have NO choice but to deal with your company because of the contract my building has with Comcast. Because I have no alternative at this point in my life, because of where I live, I am demanding someone from your company who has the authority to have pertinent information to answer my questions and solve these problems once and for all. I will not be treated like a piece of garbage because your employees know that I have no choice but to deal with Comcast. I will not stop after this letter. I am going to go public with the local news media in San Francisco, the newspapers, and the Better Business Bureau to start. Putting your corrupt company on front street is the only thing that is going to make all of this crap I am dealing with worthwhile. I am going to take my dissatisfaction with Comcast public. I am going to take advantage of my family and friends that have are employed in San Francisco as Supervisors, City Attorney investigators, Assistant District Attorney’s and Law enforcement officials to help make public the scams Comcast runs. I will make sure that Comcast goes down in history as one of the biggest bankruptcy catastrophes in the history of California. I will bring every Comcast and former Comcast employee that have told me, in my recorded conversations with them, what devious and despicable practices that Comcast Managers and Supervisors have orchestrated to rip off customers consistently. Not even your own employees are smart enough to know that recorded conversations work to ensure that I will get what I pay for and Comcast will get what they deserve. My number is 415-864-4195 and my name is Janet Hiraga. Don’t bother to call back unless you have my account in the good standing that it should have been from the start. Even though Comcast is NOT, Respectfully, Janet M. Hiraga

I have never been so dissatisfied with a cable company. I called Comcast to transfer my service from Directv. Like they say the grass is not greener on the other side. I went in today to upgrade my service. I was issued two boxes, took them home and they didnt work. That was at 8:15 this morning. I returned the two boxes and was issued two more boxes, one of them didnt work. At this time it was 11:45. I then returned to the office to get a replacement for one of the boxes. I returned home to set up the boxes at which time I called the activation office. Every attempt was to no avail to make the boxes work. With all the running around with the boxes, I finally had to tell my boss I wasnt coming in to work. I stayed on the phone with Comcast all day trying to get my boxes to work. In the end they will send a technician tomorrow to see what's wrong with the boxes. Another day I have to take off work. Thank you Comcast and oh how I miss Directv. I am seriously considering returning to the cable service from which I came. This service, the customer service is something that needs retraining. I have never experienced this type of service in all my days. I complained about Directv price but the service was extraordinary. I will take better service over price anyday. I will be returning to Directv.

I have had Comcast for appoximately 6-7 years. I am so unhappy with the customer service and the dealing with the so called Supervisors. In December 2010, I received a bill with a -$34.11 which meant that I did not have to pay a bill for January. I immediatley called when I received the bill and asked was this true and I was told that it was. Later on down the line I did not know that it would come back to bite me in my rear. Know mind you, I have never missed a payment and the Error was on Comcast end. So when I receive my next bill, I was faced them telling me that I owe for a bill that I had no clue about. The Supervisor insisted that I had to pay for their mistake and I refuse to do so. Now I am ready to take Comcast to court because they made a mistake and want me to pay for it. If I had missed a payment then they would have cut my services. I don't think that I am responsible for their mistake. Very frustrated and ready to switch my services because I feel that if they can do it to me, who else has had that problem.

To make a long story short; I owned Comcast stock. Almost all of the investment houses have a "buy" rating on the stock. After discussing with my broker our sentiment was a consensus. Comcast was a communication company who we hated to call. You should never hate to call a communication company!!!!! Consequense of all of this. I don't care what the brokers say I sold my stock!!!! No well managed company would let their commmunications be this bad unless they were remiss in their own management. A long time ago my father said to me....remember son, when you buy a stock, you are in essence buying their management. Like I said before I sold my stock I didn't want to own this type of poor management.

I called costumer service today 5/14 /2011 and tried to get an answer from your folks on your policy about tecs giving house electrical advice to my tenants when there out hooking up the cable or fixing a complaint on service . I was sent on a run around on the phone to 4 different people and on the 5th try they connected me to the vary first one I called when I started this quest an hour eariler. No body would answer the question on policy to tell people they need to upgrade there electrical outlets to get a better picter. What happens when your tecs says this silly thing to my tenants is that they call me and want me to up grade the wireing in the house to get a better picture and or they think there is something wrong with the house. You put me in a bad position with my people as first I have to tell them this so called tec is wrong but more important i I have to tell them no to the upgrade of the wiring. I do not like to tell my people no and will try and do what I can to make it work for them. I do not know if your tecs are licenced electricans but what I do know is that 40% of the homes you give service to has the same typed of wirering as mine. In fact two of my 25 home I own are old enough to have that type of wireing so whats up with your tecs stiring up my tenants saying stupid things like that .Please do not become the 6th person to give me the run around. If you do not have an answer just say so and tell me where to get the info. I am not going away like your first 5 customer service people who I talked to figured I would. thankyou Neal prenovost des moines wa 98198 customer.

I have no idea how this company stays in business. I have been on the phone for over 2 1/2 hours today trying to GIVE Comcast money. I wanted to set up a business phone in my home and it has been a herculian effort to find a single competent person who can even tell me the status of this order that I placed a week ago. Transfer after transfer to endless hold lines, voice mails, wrong departments. I have spoken with 9 Comcast reps today and not one could tell me what was up with my order. On the line right now (again on hold) while agent #10 is searching for someone who has more than a pea-sized brain, which I assume could take all day. Am cancelling all services today after being with Comcast 15 years. It seems as if there is a new corporate strategy to rid themselves of the pesky customers.

Wow! I have never been among so many like-minded people---even some of the people who give more than one star seem to have hit the wrong button since they are actually complaining. My concern is, of course: DOES ANYONE ACTUALLY READ THESE??? If so, it would seem to me the company would see that it has a serious customer service problem. I have far too many problems with Comcast to go into in an email, so I will concentrate on one really sore spot with me and with numerous other people, both in these reviews and personally known to me. That is, the outsourcing of customer service. I can't begin to describe how much I hate talking to someone in India or Mexico about my U.S. service. This just doesn't WORK for me or anyone else I know! Even if we can get past the language difficulties, there are idiomatic linguistic differences that make it literally a chore to talk to an outsourced rep. The bottom line is I just resent it. I am insulted personally and on behalf of all the Americans who did not get jobs because Comcast decided to give their jobs to people in other countries. Comcast, where is your patriotism?

I agreed to subscribe to comcast with phone,internet and tv. for 126 dollars a mo. My bill is now 144 a month. when will your people start telling the truth.

I have a brand new TV set, a new Xfinity box and a new Xfinity remote control. For some reason, Comcast sees fit to freeze and lock my TV so that the TV is in permanent "stand-by" mode. This has been occurring since late October (ironically at the time I broke up with a baby-fied sociopath), and on each occurrence of disablement, a Comcast van is seen slurking past my apartment complex. A subject matter expert from Comcast fixed the problem, but six weeks later, a representative sent a signal to scramble the codes so that the new remote was rendered inoperative and given the codes from the older model remote control device. I knew what they were up to, as I am no idiot, and when I "chatted" electronically with one of their drones, she gave me the codes, but what she was doing was scrambling the codes on the cable box so that now, everything is totally frozen! And you will not believe this: they are also changing my voice mail messages. My landline is utilized for strictly business purposes, so now someone at Comcast changed my voice mail to "Attention, attention: If you consume a Jamaican meat pie, your body will be body will be susceptible to a massive series of eggy boots." What the????? Then, they have the NERVE to tell me it would be more feasible to watch Xfinity on the Internet and choose from programs that "they" approve of. Sounds like George Orwell's 1984 novel to me. As soon as I can, I will terminate my services with this demonic corrupt enterprise. God help anyone who has to deal with these jungle bunnies.

May I make a suggestion? The first thing Customer Service asks me when I phone in with an issue, is "what is the serial number on your box?" Well, the serial number is placed on the bottom or the back of the box. The box at my home, and likely many other homes, is stacked in a cabinet with stereo equipment. So locating that serial number is no easy feat. I have made this suggestion several times, place the serial number on the front or the top front so it is easily located by the user. I am finally there. I hate your company. If I had other options, I would not be a Comcast customer. You win. You have made it so difficult to turn the television on and watch tv and have taken to many hours out of my life waiting during a 4 hour window to come fix your product. You should be ashamed of the product you produce. Ashamed. It is crap.

I have been a comcast customer for over 25 years. I have enjoyed everything except the ever increases in pricing. My cause for cancelling my service with comcast was that my account was never put on vacation hold as requested and promised. I have for many years put my account on vacation hold since I spend my winters in Florida. This year instead, I was billed for full home service even though I wasn't there. When I finally received my bill in Florida I was told that I owed for 2 months of service. I called and explained that I was in Florida and that my account was on vacation hold. I was told it was not and I had to pay the bill. In April my wife returned home and discovered our account was sent to collection. No one at comcast was willing to help get things straighten out. No one called me back as promised so I had my account closed and switched to a provider does what they say they do! I am writing a detailed complaint to the FTC and to the local news media, about how I as a senior citizen was treated by Comcast and their personnel....

One star is too one too many for Comcast. I have been trying to resolve an issue with my cable service for almost a month to no avail. I've been made to stay home expecting a technician (the Saturday before Easter) only to find out an hour before the technician was scheduled to arrive that I did not have to be home, work needed to be done on the outside. Guess what....the technician never showed even after I had communicated with Comcast three times during the day. Promised telephone calls from supervisors never happen, and the most insulting thing that has happened (other than less than satisfactory service) is a customer service representative said that I would be issued a $20 credit for staying home the entire day waiting for a technician. How insulting is that? The commercials that are played on television could not be further from the truth about customer service and repair service from Comcast.