Comcast Corporate Office & Headquarters

My real rating is 0 .Iam so discussed with comcast it is hard to put in to words I have been with this company for over 15 years for cable TV ..I stupidly signed up for high speed internet and digital phone .It has been nothing short of a NIGHTMARE .. my phone and internet constantly go down I have to go to cell or my studio call in they ask the same stupid ? s everytime ...when we 1st signed up they changed the modem and digital recvr. at least 5 times ..was ok for maybe a month ,, I have all new wiring in house I have top of the line brand new Imac apple system brand new digital phone system I cant tell you how may hours I lose pre month dealing with this garbage company ... I also hate how they treat new customers to cheaper prices all kinds of perks and to hell with the long time SUCKERS well I for one am going shopping this weekend Iam burned out with the crap service this company gives go on You tube this is wide spread hope someone with a brain buys them out ,,, I cannot say one good thing about this company half the time the person who answer sounds like they are half a sleep ..SHAME ON YOU ALL YOUR COMPANY IS A DISGRACE >>I rely on my phone and internet for my business and you owe me big time !!!! I should charge you by the hour for all the time I spend without service or on hold I think a CLASS ACTION LAW SUIT SOUNDS GOOD !!!!

Please all you posting be sure you select star rating or it will auto fill 5 for this garbage company I read many bad comments that had 5 stars !!!!! pay attention Guys we want to bash this awful company !!!

I will summarize this for anyone thinking about installing Comcast. DON'T!!! I have never had to deal with a more incompetent company. NO ONE, from the President to the lowest person within this seems to care at all about their customers. Unfortunately, I have Comcast at home and in my office. The business side is actually worst than the residential side, which is at best, poor. I have made so many phone calls to the regional and corporate office to no avail. Apparently the President is less accessible than the U.S. President and is surrounded by a cloud of unprofessionl, incompetent, uncaring Executive Assistants. Dont bother to call. You'll only be wasting your time. I sorely regret getting it. I'm soooooo over Comcast!!

I live in a house built in the 1800's. In order to get HD cable, they needed to install an adapter in the wall - no big deal. What is a big deal is the incompetence of the service dept. The house is an old mansion and has many rooms converted into apartments, so there is an entrance way with a locked door. EVERYTIME they come to install this, they do not call, the see its locked and then they leave. They just did it AGAIn for the 4th time - just 10 min ago. I called since they didnt come in the 4 hour window, and they said the tech left because they door was locked!!!! How about calling me? So they leave and thats it? And have never called me or anything. Comcast is a waste of time, money, and energy. And everytime they give me free HBO, $20 credit, blah blah blah. I want service, not payoffs for being lazy and incompetent. Never again Comcast. If I could rate a 0 star rating, would.

I have been a customer with comcast for 10 yrs and I am beyond dissapointed in their services because I think its ridiculous to charge someone 30.00 dollars for a service charge on services that are not properly working on their behalf. just nonsense!!!!

Your maintenance tech Craig Kreitzer employee #9300 deserves a promotion, and a service award for saving this customer. I just switched my services from Verizon DSL on 7/8/11 to Comcast xFinity internet service because of extremely poor service. Problem 1: My new service worked fine for a couple of weeks but suddenly my TV service stopped working even though my xFinity internet worked fine. So I called my local comcast service number 301.731.4260,and was scheduled for a trouble call today 7/30/11. To my dismay on the day of my appt I called to see when the tech would possibly arrive and was told Problem 2: We show that your appt was cancelled on 7/29/11. To my shock and horror, I immediately informed your rep that I did not cancel anything as my TV service was still not working and need the tech to come fix it. Problem 3: "We can only schedule a tech to come out on Monday 8/1/11!!! No way, unbelievable! I could not believe that comcast service commitment was that bad. After pleading with 2 of your overflow call centers in Texas, and Florida I was told that I would get a call back from a technician in about 30 minutes to see if they could escalate this call to have a tech come out instead of waiting until Monday....1 hour later, After waiting for a call back I received a call RoboCall from your automated system, stating that my problem had been fixed but I could press option 2 to have a tech come out...for Monday 8/1/11. Unbelievable!!!!Not Comcast. I switched to you guys because I thought you all have worked to improve your customer service. Totally Frustrated I got in my car and drove toward your offices but thank God I saw your maintenance tech Craig Kreitzer #9300 who was already in the middle of working on a pole performing maintenance work. I informed him of my problems with your service, and poor call center experience and he said that he was busy but would come to my house to check the levels and service to see what the problem was.. I gave him my phone number and address and he was a man of his word and came and fixed the issue! He went beyond his job description saved a customer by providing real service. He could have simply said call the office, I'm a maint tech and that is not my job, but he provided added value by exceeding my expectations. He really cared about his work and was committed to ensure that my service was restored. I do not know if anyone will really read this email and pass it on but I will tell you this much, as an ex Cox cable, and Comcast cable employee,if you hire more employees like Craig Kreitzer you will retain more of your customers and continue to positively increase your bottom line. Thanks Craig Kreitzer for going the extra mile!!!!

I have been a customer of Comcast since 1988. Never been disconnected for late services and not been late paying my bill. I was offered a 3 month free selection of movie channels. This has happened twice. I received my bill and this has only been in effect for two months. The free channels were to be for 3 months but because they bill ahead you really only get it for 2 months. The 3 persons that handled questions about this assured me that I would get the free channels until August 25 and to call on August 24 and cqancel them. Well my bill instead of being 167 is 220. I called, they said go ahead and pay it and they would credit the next month. Well, I am on a fixed income and caould not pay that much. I called and the represenative said I had to pay this. I then asked to speak to a supervisor who finally lowered my bill but went ahead and cancelled the free channels which I was told I would get for three months. She even threw in free HBO for three months but I will only get it for two months. Go figure. Can you say false advertising? Thanks if you took the time to read this.

im sorry but comcast is awful ,they robb you with lie's and unfair prices and never get the problem right ,in augusta ga at the river shoals office it's terrible and then me and my husband gives comcast at least 200 dollars a month to have shitty ,poor service, highway robbery! im leaving asap!!!!!!!!who is the C.E.O OF COMCAST???????

Comcast needs to do something about their services and employees!!! I can go on and on about how I am VERY disstaified with them and ready to find another company, that knows their job and treats their customers with more respect and courtesy!!! They SUCK!!! DO NOT HAVE COMCAST AS YOUR CABLE/INTERNET OR PHONE PROVIDER!! You will NOT be happy!!!!

I started service with Comcast in 2010, I have had no problems with the service until they made me change everything over to satellite (5/2011) and made everyone get a box for better picture quality . Well I am still waiting for the better picture quality my Tv always goes blue in the middle of a movie or what ever I am watching it can be any where from a couple of second to 20 mins for the cable to return. I also have the internet & phone service from Comcast. I have been having problems since June 16th 2011 and all Comcast wants to do is keep sending techs out THAT DON'T DO THERE JOB and tell you one thing and tell there company another. I just had a tech out here on July 13th and was told it was due to the box on the pole was either set to high or to low and that he was going to contact his supervisor to fix the problem by Saturday. Here it is Sunday and my phone and internet are still cutting out, So I called Comcast again today and I was told that the tech wrote in his notes it was something in the area and it should resolve itself, So the tech Mark D tech # 7133 lied straight to my face, he never contact his supervisor nor was he going to. So Comcast is once again is sending a tech out not to do there job. I dont understand Comcast wants there money but they are not willing to fix the freaking problem if I dont pay on time the cut my service but I have had the same ongoing problem for over a month and NOTHING has been done to resolve the problem. Time to look into other companies this is the worst company I have ever had to deal with. I would not recommend Comcast to anyone.

If there was an option to give no stars Comcast/Infinity and whatever else they would like to call themselves is a phenomenally awful company. Supervisors are never available to talk. They are either in a meeting or supposedly on the phone. When one asks for a corporate number, there is a plethora a wrong numbers to be given out by them. Too much to explain about this waste of a company. If you have another option, go with that. If this piece of crap of a company is your only option, perhaps you should resort to reading. You will be much happier

Just to let people know how greedy Comcast is,Since Pres. Obama brought up the taxes,that caused our home eqity to fall short thus bringing up the cost of our morgage,thus our bill money also fell short two months,we became delinquent two months.So my husband spoke to someone at Comcast and explained to them what happened and that he would get that bill totally caught up on the first of the month.But obviously that is not enough for them---They are now calling us by phone numerous times a day threatening us that they might disconnect our service!!!This comes after my husband was told not to worry,that we won't get shut off because he called in and made an arrangement for a full payment on the first!But in the meantime,We are being threatened daily by them by phone!!! As if they don't get enough money after what they charge for their service from everyone,WHAT? they are so hard up for MONEY that they can't wait till the first without harrassing people???? Does the customers deserve to be treated this way after being a dedicated customer of the past 11 years who does pay their bills regulerly??? Not to mention,all the time having quality issues that comcast refuses to fix reguarding bad lines that are bringing the cable connection to our area.They only want to constantly send a tech to our home to look for the problem by checking our connection at the pole.they never find any problem there,but that is all they will do.Thus,our areas connectivity problems never get fixed and we constantly have issues with our service!And then,every time we turn around Comcast raises thier cost and our bill has steadily been raising on a regular basis! I ask you,is Comcast worth having at this rate? They are GREEDY,Arogantly Rude,and too lazy to do thier jobs to assure the customer QUALITY SERVICE !!! Your choice,you decide.Thank you to all who take the time to read and consider this information.Please tell Comcast that your not going to put up with anymore of thier abuse!!!Please,if you agree w/ me,please switch your service to another of your choice! Thank you! Sincerly, Yolanda Whitten And,God Bless The U.S.A.!!!

NO STARS! On June 29, 2011 Comcast upgraded to Xfinity WITHOUT communicating the "upgrade" to their customers. I have spent over 6 hours on the phone with the morons in the customer service department since them... I AM AT MY WITS END (just ended an HOUR AND A HALF CONVERSATION! The tech scheduled to come by and "FIX" the problem cancelled the appointment "just because" no reason... trying to get it fixed since then IS A NIGHTMARE! OMG... does Comcast think that at the moment because they have a monopoly on cable they can dictate standards of customer care? I don't think so... They better WAKE UP! NOT a happy camper!

service is horrible, people are rude, DONT USE

Being a new resident to Sacramento I looked forward to having cable and internet not being satellite. However when I called to hook up service online to get the special, and 45 minutes with some woman (off shore in asia)trying to pretend she was in the US, she then tells me ooops system is done give me your license, SSN and DOB over my cell number that she called me on. Right, my personal info over a cell phone in ASIA. I then called the local office, only to be told, they won't process my request, because the old tenant was evicted and I have to physically go to a Comcast office some 30 minutes away and prove who I am, because they can't except a fax copy of my lease/license. I have now spent over a week trying to get someone a Comcast to help.They don't care, refuse to make any accomodations except tell me to take off work and drive 30 minutes. DOES COMCAST REALLY THINK THIS IS GOOD BUINESS-THEY ARE IDI0TS. I will tell everyone I know repeatedly what a crummy company they are. DONE WITH COMCAST. If this is how they treat prospective business, thank God I'm not a customer.

Comcast = JOKE the worst company I have ever had to deal with!!! I have been trying to have a problem resolved since April now July but the still debit my account for their payment. See you guys in court

TERRIBLE!! We have been STUCK with crapcast for 6 years and can't wait for their competitor to offer service in our neighborhood!!

0 STARS. I am not going to go into my story but can absolutely say that Comcast has the WORST customer service of any corporation I have ever delt with. I have contacted your customer service three times in the last 5 months, spending hours on the phone to get AUTO PAY and I still dont have it. AND having engaged technical support for signing on 3 times, still cannot sign in. AND could not actually talk to customer service without a credit card when it was Comcast's fault my account was past due because of their incompetence at setting up my account. I'm going back to ATT - never had these problems with that company!!!!! THE WORST CORPORATION EVER!!

I am ready to cancel my cable service from you -- just based upon your terrible -- absolutely HORRENDOUS-- phone support. I actually TRIED to order a phone line from you for my business and after over 45 minutes of being transferred, disconnected, unable to understand what your people were saying (English please!!!!), I finally gave up and am going with AT&T. They answer their phone, their reps speak clear English, and I am not put in a loop to nowhere. COMCAST is garbage!! Get your customer service up to par -- I for one am now going to shop around to get rid of your cable service--just because your phone support is so POOR!!!!!!

I have Comcast Triple Play in Florida. I called 888 809 7875 on 4/7/2011 (Nia - $11:15 am) Told her we would be taking our DVR back and would like to put the rest of our service on vacation effective 4/25/2011. She indicated there would be a one-time fee of $50 to put internet and TV on vacation + $6.95/month + taxes for phone. When I received my May 14 bill, I was still being charged for full service. I spoke with Lori (ID # ORO8DC) at the Orlando office. She corrected my bill and told me to pay $68.73 which I did and that subsequent bills would be $6.95 plus taxes. Received my June bill today. The balance was never corrected and they are now saying they have cancelled my service and put a $9 late fee on as well. I tried to call today - asked to speak with Lori in Orlando -they couldn't do that. Asked them to call me back was I had a very bad connection - was told they would call in 30 minutes - 2 hours later - no call This is not the first time this has happened. It happens every year when we leave Florida. What ever happened to quality customer service?