Comcast Corporate Office & Headquarters

I have had hour service but have had nothing but problems with it. A lil over. 6 months ago I discontinued my service and went with direct tv which is excellent their customer service dept puts. Yours to shame they actually y'all to u like human beings not like pieces of garbage like yours well the main reason im writing this is. 6 months later im still being billed for your cable tv when in the world are u going go get things rightive called over 10 times to correct this and now they are offering md 1/2 of. Money back I don't think so you really. Need to get your act together and stop treating customers like second rate citizens

This company sucks get your a together and stop billing people for things they. Don't have

Ive been a customer with cocmcast since may 09 i was told i would have a package that i would get at 114.99 for the whole second year of my service.ive been charged 149.99 for the whole year and when i called in i was lied to by the agent named rachel and by the supervisor named tom with the id number 5167 he told me on the bill it says you can only dispute up to 60 days (everybody look at your bill i must be blind cause i dont see it)lol.i feel ive been lied to since day 1 i was suppose to get free hbo when i first signed up didnt get that on demand never works and they say they do updates on the internet at midnight every night i was suppose to be credit it but they took 2 or 3 dollars off!wow when they charge more than that for a month.im really dissapointed with comcast they lie and they put false advertisement up on the internet.the agent and supervisor told me after the first year they can raise the price they told you before and thats how they do it and then they dont honor their word.comcast is a joke that try to rob everyday peopel out of their money!!!!!!!

i know how to change my comcast email/username but for some reason every time i go into the 'users & settings' tab it doesn't give me the option that should be there. i need some help. please. kleinzy95@comcast.net -alex

Short and sweet - Comcast has THE WORSTE technical and dispatcher services I have ever dealt with! (Unreliable and dishonest) Customer service isn't much better!

I was in the process of changing from Dish to Comcast but that changed when NBC which is owed by Comcast decided to exclude the words "under god" in the pledge of allegiance. Once I heard that I turned of NBC and have deleted access to that station from my tv. I will never do business with Comcast until those responsible are terminated for that decision.

11:55 pm still no watchable TV after several calls to your support and different stories we finally got a person who said you were upgrading in our area and it will possibly take the rest of the night. Every 3-5 minutes the cable shuts off and the box goes to 8888 then after about it minute it comes back on, on one occasion totally shuting down. We did all the things we were told to do and so far nothing has changed ... THIS IS YOUR NEW UPGRADED BOX ??? Thanks for raising my bill and taking the old obsolite box. now I have a lot of time to write this message and get TOTALLY feed up and angry ... LOOK at my past history with your company and all the exsisting problems, so far none have been fixed properly. all I have asked for was what we pay for, to have working phone, internet, and cable TV. I have paid you people on time and faithfully for service I am only able to use part time. Next step I presume is to take the BOOK of compiled years of trouble and lack of cooperation getting anything fixed to the FCC, BBB, State Attorney Generals Office, and finally the consumer news reporter Get Jessie. Out of the 6-5 years I have had your service and all the difficulties we have had getting any of them to work properly I feel you could at the very least have someone from your office call me .... that is if my phone is working at the time !!!

My 90 year old grandmother who lives alone and does not drive lost her cable on friday evening. After a call to Comcast, they said wait a couple hours because it was a server problem, she still was without cable. It's now Saturday afternoon, we have spoken with Comcast several times (and I'm sure we must have spoke to someone in india) because the best they could do with having someone come out to check this problem was 4 days later (wednesday). as much as we pay for comcast service, we deserve better service. i had to get two new adapters for my television. The people in the Dover, Delaware office gave me two boxes that were not put in the system. needless to say, i had to have a service man come out, 4 days later and who was late in getting here. we, as american people, who pay such a high cost for this service need to call the corporate headquarters every day and complain about the service comcast is giving. I don't want to talk to someone in india, give me someone in my home state that is an american citizen and can speak english. comcast this service is not acceptable and if I have to go on line every day, i will put this kind of message out there to let people know your service is not acceptable and you need to do something to make it better - now!!!!!!

I have been with COMCAST in the PAST and you now still call me often to get me back...I paid about $200 a month for years..... I will never go with COMCAST again because of MSNBC and the hate talk against CONSERVATIVES and Republicans......Chris Matthews , Ed Schultz, Rachel Maddow...All they do is TALK hate and TRASH against CONSERVATIVES........Comcast you better wise up, most of this NATION is more CONSERVATIVE and less LIBERAL......... People I know are staring to let other people they KNOW COMCAST employees people that TRASH them each night !!!! I tell all my friends if they have COMCAST they should get quotes and look at changing...Why would anyone want to pay a COMPANY for HATE SPEECH each night about their beliefs ???..... This will cost you money over the LONG HAUL.....I have ATT and KNOLOGY and I am very please , and it saves me about $ 50.00 dollars a month. I would not go back with COMCAST if they saved me money again...I will not give anyone ONE DOLLAR that promotes hate speech....Not my PHONE---- NOT MY CABLE-----NOT MY INTERNET......People should check out other cables and save.....STOP THE HATE SPEECH ON MSNBC !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been a loyal Comcast customer for over four years now and I went to cancel my cable and just keep my Internet and for three months now I've been told that I owe your company for payments I've already made and now I'm over paying for my Internet. I called to correct this problem because my bill keeps getting higher and higher and they said I didn't pay for the month of April when I canceled on April 14th walked the equiptment into your office and then paid the cashier. I pulled up my bank statement thinking maybe this was an error on my part but I see I have paid your company every month and have only been late once in the past four years and that was during Christmas when I could only afford half my bill because I am a single mother and had to take my son to the doctor. I immediately paid the other amount not even a few weeks later and you still shut off my cable. What a way to treat a customer who is never late. I want my money back that you keep over charging me. I should not have to drive 20 miles and wastes gas to fight you for my money back when it clearly shows in your records and your computer is making errors. I had to explain to the rep in the phone five times before she finally would look up my past payments and she said you didn't pay and I said mame I'm looking at my bank account right now and it shows a payment to your company every month and furthermore I don't get this. If we pay a month in advance when we start our service and then cancel, shouldn't we get refunded the advanced month and only charged for like the movies that we rented the month prior. I canceled my cable and kept the Internet and you guys never credit the half month advance that I had paid you towards my Internet. Nooo you just keep bringing my bill up higher and higher first it was 65.50 for the Internet then the next month it increased to 90 bucks because you guys said I owed you for a month back that I already paid and the rep said after that my bill would go back to 65 bucks a month and now I get a bill for 139 and your saying I owed three hundred when I canceled the cable and I paid all my bills every month. Your company needs to get their computer straight before you get a sued for over charging customers. You need to refund a customer their depost of the month ahead when they cancel. Your keeping that month and profiting off of all your customers and most don't catch it because they forget that they are paying a month in advance when they start the account. Get it straight before you get a call from my lawyer. I will be walking into your office here in Augusta, SC with a very unpleasant attitude tomorrow because I have to take time out of my schedule, not yours, and go settle this matter in person and waste gas as a single mother who is trying to feed her son. Your company has been nothing but rude to me since I canceled my cable and kept the Internet and I'm not pleased at all. Oh, everything was all good and you were kissing my you know what when I had full cable and Internet but because I need the money to pay off medical bills and feed my son because he is a special needs child and the medical bills are stacking up then you get rude an tell me to just pay the bill and then dispute it. I don't think so. You pay me and then let's dispute it. I have a kid to take care of and feed on a single income of VA disability pay because I'm also a disabled Iraqie Vet. You better hope I don't go on YouTube and blabbering about your company robbing customers of that month advance disposit not refunded. I waited on the line a half an hour for dispute department and finally hung up because I can't afford the minutes to argue to get money back and then get charged by my phone company money for trying to get my money back and the records set straight. And another thing when I ask for a manager I don't need to wait another twenty minute for that or answer the question “and what is the reason your needing to talk to the manager mame?" that is ridiculous. I don't need to answer anyone but the manager I ask for. That is private and I don't feel like I should have to explain why I want to talk to a manager to the phone rep. Obviously I want to talk to the manager because the rep can't fix the issue so why do I get question 101 before I talk to a manager and then have to wait twenty minute. This is un acceptable and I am irrate... No perturbed....I rate!!!!!!!! Fix your computers immediately before I go on Facebook or any other public site I can find and let everyone know just how your customer service is and report you to the better business bureau.

What is wrong with this company???? I spend more time on the phone with comcast people or on hold than I do with my 4 children. My time is valuable. It takes forever to get a human being to talk to and when I complain politely all they say is, "yes, I understand that your are upset--blah,blah,blah. That's all fine and good but no one does anything regarding my problem. 1. Had tech enter my home with filthy boots and got dirt all over my just steam cleaned carpet. He said, "oops, sorry." Well, oops, sorry doesn't cut it. Another tech came to clean it up and made it 10x worse. 2. Appointments were made and no one showed up. Not once, not twice but 3 times. They said, oh, he's on his way. Didn't happen. no one called a appeared at my door. 3. Have been put on hold for many, many minutes only to be disconnected and had to start all over again. I'm sick and tired of all that automated talk. I want a person who can help resolve the situation not just say I'm sorry. Do something!!!!!!!!! I am ready to call my attorney, the newspapers and the Better Business Bureau. Comcast, you are the WORST company I've ever had to deal with in my life. You have no concern or respect for your customers at all and I'm sick and tired of being treated this awful way. I will do something about this if you won't and you will be losing customers left and right!

COMCAST STANDS TALL, NEXT TO CHILD MOLESTERS ON MY LIST. LOUSY SERVICE, NO FOLLOW UP. NO ONES CARES BUT THEY CERTAINLY LOVE THEIR MONEY UGH

Have been dialing the corporate office for days 215-665-1700 and no one answers it just rings and rings Should I be surprised> HELL NO Comcast customers for more than 10 years thrwon to the wayside by an uncaring corporate office

Ordered service for my cable line. I gave my contact cell phone for contact. The service caller did not call that number but the home number even though they were told to contact the cell number. When contacted they assured me that a technician would be out that night. They claim the only way to get it into the system was to place a future date to get a number but they lied or did not tell the truth. Some one was suppose to call but I had to called them back. In summary they did not provide service on my cable line, I have to go an additional week without service, and ethically the company is not truthful. They want your money with out adequate service. On a range of 1 to 10 with 10 being highest I would rate them as a 0. So One has to go 7 more days with no service but pay a bill at the end of the month. what a deal!!! There is a lack coordination and commnication between departments.

I live in California and had Comcast residential service. As a result of terrible and dishonest service I sued Comcast in Small Claims court and won $4150.00 Brian Roberts, Comcast's CEO is unresponsive to his customers as I tried to contact him regarding my situation.To anyone reading this: Don't be afraid to go after these people.Their arrogance and lack of concern only underscores their attitude that they are so big they are untouchable.They are not! In small claims court they cannot have attorneys and you can state your complaint and get compensation for damages in an objective environment.So to Brian Roberts- you might make a large salary but you can't hide from your customers who you claim to care about.TLP

I have a business account and home account. We have had nothing but trouble with our T.V. We have 6 TVs in this house and have to purchase a box for each one of them. We pay almost 200.00 a month for a service that works every once in awhile. My tv in the kitchen has not worked in so long I can't remember the last time it actually worked. Either the sound doesn't work or the picture is distorted. The main tv the picture is distorted. I have not been able to use ExerciseTV in 4 weeks. When we try to get service techs out here it is like pulling teeth. Either they don't call us back at all or hang up on us!!! I own a business, and would never treat customers in such a manner. I am in high hopes there someday soon someone that runs Comcast out of business totally!!!!!! I am sure this email will fall on deaf ears but hopefully enough such emails will bring about a much needed change for poor service and poor customer service.

why are current comcast employees rent out boxes and give them to friends that stay in the same area as them... thats not fair for customers that pay their money to have service.... you need to audit your facilities more often because thats just not right.... if i live in a complex that supply me with service then i can get a box from a comcast employee and get the premium channels.... i also reported this 2 months ago....

This email is directed to Mr.Brian Roberts,Tom MacHenry And Kevin Glasson. I had a life threatening issue on 5/25/11 at 2:15am,2:17am,2:18am,2:20am,2:38am,3:05am and3:28am.There were threats to do bodily harm and to kill us. The New Jersey State Police were here and heard about 35 minutes of the last call which lasted almost an hour.The trooper called comcast and explained the life threatening situation and was told the account holder would have to call 1-866-947-8572 and to follow the prompts(2-1-1).He was very displeased with the lack of urgency shown by your company.Nobody has been impressed with this story yet. The call was made to 1-866-947-8572 at 8:30am.Could not talk to a human being.The information was left at which time they said there would be a call back. At 10.30am there still had been no response so another call was placed to 1-866-947-8572.The same thing was done.No HUMAN contact.At about 6pm there still was no response from comcast.Comcast was called again but not the 1-866-947-8572 number as it seemed to be a joke. During this conversation Kerry said that they had the information to hit*77 to block the private calls and to hit *57 to do a trace,that was done.*57 prompts you to call your police department which we did. We heard nothing until today when the State Police called and gave us a name and number which belonged to a close friend.Nothing was said about it only tracing the last number received.Approximately 60 hours after the fact we(State Police)have no information. At approximately 4:00pm on 5/27/11 I placed another call to comcast,not the joke number,and spent another 1:20 minutes on the phone.During this time I talked to three people whom I could only understand about 3 words out of every 10.Nothing against the people but in a time of need that is very frustrating and unpleasant.The last lady I spoke with(Sarah)was very pleasant and quickly got me some information.It was not what I wanted but sort of expected.She said everybody was gone from the legal department and I would have to call corp. at 215-665-1700 on tuesday because of the holiday.I was very unhappy to say the least. Sarah apologized again and she was told that was fine except for the fact that this WHACKO is still out there and nobody knows what he will do.I will find it very difficult to call anybody tuesday if I am in the hospital or better yet DEAD. I guess my questions to you is why wasn't there anything done at 5:00am on 5/25/11 when the State Trooper expressed his deep concern?Why is it impossible for a customer to get any support in an emergency situation?Why did it take 2 days to find out that what little which was done was all wrong? I also would like to say that there is an issue with the use of the off shore call centers.That usually means foriegn.That is a fancy title for cheap labor!!!! I would also like to say that if this WHACKO gets away because of your lack of concern I will close my comcast account.I may even open a website to see what the public thinks.I might even find out I'm not the only dissatisfied customer. I also realize I am just one small fish in th big skeem of things but I certainly can and might give you all the free advertisment you want or don't want. I have more I would say but I am in great doubt that anybody of importance will read this let alone respond.I have already dealt with enough low level flunkies. UNSATISFIED Clint Crush NOTE: IF ANYTHING HAPPENS TO ANYBODY WHOM WAS THREATENED WATCH OUT.THERE WILL BE HELL TO PAY!!!!!!

Poor does not decribe it. Comcast has employee's that threaten you are rude and the service is even worse. I tried calling corp to no avail. Comcast is the only provider w have in our area unless you want direct TV with those horrible dishes on your home. We have been a customer for over 15 years. In the past service was poor but now never have we experience the horrible treatment of their employees. From sending us a tech to put in 4 comcast boxes that told us to call him directly instead of comcast when we refused he threated No tech would come so far 4 appointments and NO ONE showed. I have called and got rude horrible people to polite that only lie and ssay sure someone will be out only to be disappointed. You would think Comcast would want to keep you satified and know about an employee that is stealing from them for his own gain. To me that is not the issue the fact that no one at Comcast has tried to fix this issue it unthinkable yet here I'm writing this review I hope you have other options. Comcast the worst ever.

The only reason I have cable is to watch MSNBC live. Now they have moved it to a premium level and expect me to pay more. What kind of idiots are they? Now I can just cancel my cable, get another internet provider, and watch MSNBC on my computer. Don't need cable for anything else.