Comcast Corporate Office & Headquarters

COMCAST IT WOULD BE GREATLY APPRECIATED IF YOU WOULD HAVE SOME COMPASSION AND PROVIDE BETTER CUSTOMER SERVICE. MY REQUEST IS TO SEEK CUSTOMER SERVICE REPRESENTATIVES THAT SPEAK ENGLISH CLEARLY, OUTSOURCING IS NOT CUSTOMER FRIENDLY FOR THOSE FOLKS WHO SPEAK ENGLISH. IT IS JUST VERY DIFFICULT TO TRY TO SPEAK TO SOMEONE VIA TELEPHONE WHO YOU CAN'T UNDERSTAND. COMCAST BE CUSTOMER SERVICE FRIENDLY!

Let me first say If i had to rate this i would not rate it a one it would be a -10 in service satisfaction. I have been with comcast for almost 2 years and have been lied to on many occasions. First was when I got my service i was told i would get a free dvr and had been charged for 18 months for that dvr. Second was when contacted the customer service and was going to terminate services and was told i was under contract with them. 2 months later i was told i wasn't under contract since august of 2010. Upon further inquiries with them about my dvr I talked to 3 different representitives until 1 of them gave me $120 to cover the dvr for 12 months and no further (that was supposed to be free). While terminating services me and "the customer service representitive" came to a final bill price. Then when i recieved my final bill they charged me 350 dollars more for services i didn't even use. I think Comcast needs to figure out where the difference between the hole in their rear and the hole in the ground are because this is worst service ever. What good is it to have customer service when all they do is take advantage of you and lie to you. Thank God I don't have their services anymore!!!!!

As I see the many posts on here I to now join the ranks of the dissatisfaction as a comcast customer this is the worst company a person could use and now I remember why we left in the first place its a shame to have lost our longtime phone number within the experience we had been ATT and Directv customers for many years and were happy except for a minor rate increase that could have been lived with but Lo and behold a comcast solicitor appeared on our doorstep and it sounded like a good deal on this new Xfinity pkg what a bunch of horse crap it is has been for the last full month since install 33 hours has been spent on the phone with techs in home outside home on the phone with the caring sales rep that brought the deal to our door being told numerous excuses to many to present on here then the billing issue of we are changing your billing date and your rate before the two year agreement begins needless to say comcast does NOT get a 2nd month in our home in all our years with ATT and Directv I still haven't spoken to someone in the time space it took with this POS compnay if we wouldn't have to spend the efforted time in court and appeals I would sue this company for my time wasted my home having holes drilled in when we had cable outlets through out for the pest company fees and rates since the local ants and spider community has found its' way into our home via said holes to anyone reading this do not use Comcast do refer a friend to Comcast said friend will be your enemy after the shock wears off and don't let smiling cheerful Comcast sales reps into your neighborhood to offer great pkgs its all LIES !!!!!!

I am shocked at the trash I have been reading from current and past customers, I can't believe that Comcast Corporate Officers would allow this kind of crap to happen. I use to work for your company in the Panama City, FL. area for 2 years. Less than a year after leaving you guys I started having not only cable tv problems but also the internet problems to go along with it. I called and complained several times, so much I was angry to say the least, your quick fix to the problem was offer me internet at 19.95 a month for 6 months, which I just finished the 3rd go round of that about 2 months ago. I said thats fine but it doesn't fix the problem. So therefore I started asking for the corporate office phone number so I could speak to someone, that I knew would care.... what a joke! Your employees would tell me, that we don't have a corporate office! Not just 1 or 2 employees but as many as 8 or 9 even, I searched all over the comcast.net pages looking for the number and could never find one anywhere, so I gave up for a while until the last couple of days when my bad service got even worse. Then I finally found this page when I googled comcast corporate offices! The last person to tell me you guys have no corporate number was Mae ID# 3101 (A Girl from India maybe?) and by the way that was tonight 4-18-11. I know for a FACT that your Headend Guy (BILL) here in P.C. is swapping out bad equipment in the Headend from one node to another node from the beaches area to the town area to try and apease angry customers, as I was only a comm tech 2 when I left I don't remember the exact name of this piece of equipment I refer to. But I know it has happened several times over the last 5 years since leaving your employment! I use to pay around 82.00 a month for cable and internet and over the last few years it has gone up to around 142.00 a month with the service only getting worse by the day! Now thats around 1700.00 a year just for expanded cable, a dvr & internet no movie channels! I know for a FACT that the problems excist in the lines that run up and down the roadways and your in town area supervisor Ricky Linch and who knows who else won't fix it. I told Mr. Linch on the phone oneday if its not fixed, I would place a call to the corporate office and his responce to me, DON'T YOU THREATEN ME! It was no threat, it was a promise! I do have more I could say about things that go on in the P.C. office but I'll spare you the rest! And the new on screen guide or whatever the trash is called SUCKS CRAP! Its slow and nonresponsive just like that POS on demand service which offers NOTHING MORE THAN THE WORSE PROGRAMMING IN CABLE HISTORY, it wiped out all of my programing in my dvr and is a SOB to try and get it to record anything anymore. Now not only was I an employee, I have been a Comcast customer at my present address for at least 12 out of 15 years. I use to swear by Comcast Cable but now I don't know who sucks worse you or Mediacom! Get off your lazy butts and start taking care of the people, THE CUSTOMERS that put your sorry butts where you are today! My God WAKE UP!

To the powers that be at Corporate Comcast, With no disrespect/discourtesy I submit my concerns re: the long termed incomplete services I have paid for at Comcast/Manchester, NH. I recently was in contact with Christina Bailey of the Boston, MA. ofice of Comcast. No matter how specific was my information to her regarding my concerns, it wouls appear she was not listening. I received a call from her on my answering machine suggesting that all I had to do to resolve the over a year issue re: my password and secondary email accounts was to do what I have been doing for all of the year plus it has not functioned as indicated. Tech's both in person and on the phone have attempted to correct this anamoly and her she is telling me on the phone that all I have to do is what has already been attempted. I have sent a complaint to the Consumer Protection and Anti-Trust Office of the Attorney General of Concord, NH. I have been paying for incomplete service for more then a year and I think Comcast in the area of New England has seriously dropped the ball. Please help right this wrong. Respectfully, Julia-Estelle Ferrer

I have had triple play for a year now and we are still inundated with calls for the people who had the number before us, Even Comcast when we call has their name still associated with "our number" they say there is nothing they can do, and I am at my wits end, I just called a company we do business with and The cycle goes on.. I do not know what to do anymore Think twice before going to Comcast

I must rate one star, based on the fact that Comcast is supposed to be a service company. I truly feel they do not care anymore about their customers than the politicians do about the voters. It is somewhat of a monopoly, and they are taking advantage of it. However, other choices are available, Direct TV, Dish or others. The sales reps are misleading, and then have a loss of memory when you contact them and ask what happened. Comcast you can not keep treating customers this way.

I have been a customer with Comcast for many many years well over 10 I called Comcast to cancel my service too expensive At the time I was going to cancel the person I spoke with told he could lower my bill plus add phone service for the lower cost. I was quoted a price of 82.00 that price was including taxes, surcharges & fees when I got my bill they did a BATE & SWITCH I was now being charged for service fee that I wasn't told about. They really need to be more honest with their customers

On Saturday March 19 I was scheduled for new service installation between the hours of 2pm-5pm. At approximately 3:15pm I saw the Comcast van drive slowly down the street in front of my house (it's a large house with 6 apartments in it), as if he might not be sure of the address. I ran downstairs quickly to wave him to stop. He kept going and was out of sight. I immediately called the toll free number and told them the situation. They said someone would call me back within 15 minutes. No one called back after 30minutes so I called again. During this conversation the call was dropped. I called back immediately. I explained the situation again. I was told that the tech had log out for the day and his note indicate no one was home! I explained that was a LIE and since it was 4:00pm I suggested they get him back out to my place. I was told that could not be done now because "there's no one in the field." I was told my service could be rescheduled for Monday, March 21 between 7am and 10am. I explained that someone better be there before 9am because I have to leave for work by then. I was assured it would be fine. Well, this morning, March 21, I waiting until 8am and no one had arrived. I called and was told I was first on his list and someone should arrive shortly. At 8:50am I called again and told them no one had shown up yet and I had to leave for work. I said I wanted my service installed on Tuesday morning, March 22, by 9am. I was told she needed to talk to a supervisor. I was then told the supervisor was going to fix it and call me within one hour. One hour came and went. I called again at 11am, explained the situation to another person in Bangladesh. He apologized, put me on hold a time or two, and then came back with a tracking number that I could use if I needed to call again, but someone would call me by the end of the day. I told him that they better be ready to install my service by 9am tomorrow. At 1:45pm I called again and talked to Sharon. She said she didn't know anything about any tracking numbers. She put me on hold and then came back and said someone would call me in 15 minutes. I am waiting on that call. This is the poorest customer service oriented company. I had comcast in another city two years ago and it was awful then, too. And I resent the fact that they have this monopoly and because I live in an historic home I can't use a dish or I would certainly have another provider! I also can't get Verizon because they don't service cable in my area. So I'm stuck with Comcast, though I have another name for them that I can't repeat here. I'll keep you posted on developments.

I just made a call to Comcast to secure the names of a regional and/or district manager. louis 724 said it would be a few minutes and someone, cherly, ws one of the names, would call me back. I have litle confidence that anyone will call. I have made 15 calls ans sent 6 emails wihout response. I have threatened, pleaded and tried all other measures to get a return contact from anyone. No luck. We are commercial clients and time is valuable, if We ran our business like Comcast we would be out of business. When they were courting us to get our business I received a call every other day. Once the contracts were signed they were no where to be found. I am one very unhappy customer. As i finish writing this i have yet to receive a call from anyone at Comcast . it has been 35 minutes. i wonder if BBB can help resolve these issues.

We have had the internet service with you for at least 2 years now and we have so many problems. Our only choice is A.T.& T and you. Not much of a choice. Many times we can not get on line at all. On Thanksgiving, we had a conversation about Comcast Internet and all of our guests said the same thing about the cable & the fact that you just can't reach a customer service rep. YOU REALLY NEED TO IMPROVE ON THIS!!!! Our internet did not work for well over 4 months. My husband and I had to go to our offices to use the internet. Every time we called we were put on hold for 40 to 50 minutes so we had to hang up or other times we got disconnected. I finally went to the office in Palm Beach Gardens and made an appointment. When the tech came, he said the modem was bad & replaced it. That was March. Our account # is 01624-0119-5502.Phillip Hawkins, 401 Center Street, Jupiter, Fl 33458. We would like a credit for at least 2 months for the internet we could not use. I believe that is fair. Last 4 numbers of SS# on account is 4801. Thank You, Linda Hawkins

Scares me that a company that owns NBC and Comcast cannot find method to deal with customer complaints. The beauracracy seems to be akin to that of the government. I would think that they would like some kind of resolution. I have had triple play and everything working. Two days ago, universal ID stops working. An annoyance more than anything but attempt to call and it was reset. 5 hours later still not working, so go online to get help and that is a joke. Staff scripted well that they understand and it will be reset again. Now I am to wait 5 hours with box on to ensure that it works. In the meantime the person who initially was on phone help says they will call back and he does not. When I call again, he tried two times. Not. Now I believe my phone does not work to receive calls because it is Comcast right? At midnight, I try everything again and still no universal ID on TV when phone rings. The person from Philippines says she will create a ticket to get engineering involved. Asked why that was not done the previous times and she does not know but she understands my problem. This is so frustrating and there is no recourse and no one at local office, manila call center of Bangladesh seems interested in resolving issue or owning some responsibility. However, they still want my monthly 180. I never understood the level of frustration that made people do foolish things before this. It is not the animus for the people. It is the depth of the system and that no one in positions of authority in the system are committed to making things work let alone care about customer service

I WANT TO KNOW WHEN YOU PEOPLE ARE GOING TO FIRE THOSE 3 LOONS ON MSNBC MATHEWES MADDOW SCHULTS

i need some one 2 look over my bill because u people r over charging all the comcast customers and i am sick of it already 313 808 1357 i payed 264 in jan and 100 in feb and 63 the other day never got a shut off notice but they shut it off anyways and i think its bullshit that comcast can take advantage of us and u people do take advantage of us i dont know how u sleep at night being so greedy like this thats why alot of people r going 2 dish because they r alot better than comcast

To Whom it may concern, I have been a Comcast customer for the past several years. Recently I noticed that my monthly Comcast billing statement reflected a 16.24 cent increase from my previous statement. It went from $136.71 to $152.95, without any upgrade to my existing service. When I initially decided to go with the Comcast service, I went with the "Triple Play" for the TV, Phone and Internet (bundle package). At the time I believed that the bundle package was around $119.00 (est) for the basic cable service options. We have gone from roughly $119.00 to now around $152.95. When I called Customer Service located in Chelmsford, MA, I didn't receive much in the way of "Customer Service" that Comcast constantly keeps emphasizing in their advertisements, nor did I get much in the way of customer satisfaction How can Comcast justify a roughly 8% increase for basically the same service. It'a disheartening to know that "new" customers are offered a better rate for the "bundle package" than the customers that have been on the same plan. I'm am a military retiree and member of AARP and when asked if Comcast offered any discounts regarding my present plan I feel that I didn't get a straight answer. It is these types of provider/customer interactions that encourages present customers to seek other cable providers and a more consistent customer provider experience. Sometimes it not about the "Corporate" profit margin, but about keeping and maintaining customer loyalty. It just makes good business practice and customer relationship.

I've worked for Comcast as an CAE-SALES AND RETENTION. for the past 6years. I was the highest in sales and retaining customer. I have medical situation that I wasn't able to work for several days, even though I was granted FMLA they took time from my pay. I thought you guys were suppose to honor FMLA through the law.I would like to have my job back, because I have been excellent in building rappore with customer and receiving all knds of incentive from HBO(band and brother jacket, George forman grills ,trip to Los Vegas and more. I also recieved Starz gift cards of 8 hundred and plenty and plenty of more incentive. I reach all my goals(ONE CALL SOLUTION) troubleshooted with customer and never had any escalations calls. Please take in consideration of my concern at this time. I've move to SilverSpring and Tech Rd. would be a great start for me again. I was paid $16.50 when they made me resign instead of honor my FMLA. Please email @ lkeisha75@yahoo.com Thank you, Lakeisha Taylor

Yes, another loyal, but disgusted Comcast customer. Received 9 envelopes with 9 letters acknowledging that we had changed passwords, etc. Some of this had already been confirmed via email. All in the process of trying to iron out billing issues, etc.! What a huge waste of money! You are not worth the paper you are printed on! This in addition to receiving used equipment that didn't work. Intermittent phone service, technicians who do not know what they are doing and a few who are awesome. How embarrassing for them! For all this "service" we get rate increases?!? Not a good value. We will be looking elsewhere (and there is elsewhere), as soon as we get other business settled. Do you even see a trend here?

I have been a comcast customer for the past several years and honestly I hate Comcast. They have replaced 15 boxes in in my apartment in the past 2 years they have re-wired they have sent what they say to be their best technicians and to date I still have problems. Their customer service is the worst I have ever seen. I was able to get rid of the internet service and went with CLEAR, unfortunately I am unable to to cancel TV as they are the only service in the building. I laugh everytime I see their comercials as it is a joke just like their service. I have complained to so many people and it gets me nowhere.

Bad service and cheat customer ... my comcast disconnected 10 days prior to disconnect date. Call customer few times and got promise reconnect service but never going to happen and receive any call back.

I would not have given ANY stars, had that been an option. You better wake-up , Comcast, as you have competition now and if you continue with your current Customer Service standards, you WILL lose customers. I originally phoned Comcast only to update the expiration date on my Visa card, currently used for autopayment. I first spent quite some time trying to go through their push-button automated phone service, which never gave me an option of speaking to a person until I had input what I thought was right for completing my transaction. I then ended-up speaking with someone (in India I'm sure) for even a longer amount of time and finally insisted on speaking to a supervisor. Once with the supervisor I was told you can't update credit card expiration dates on line (news to me, even after going through the push-buttons and the caller I spoke with). I was told I had to go on-line to do it. So, I tried that....only I could not get on-line with my user name and password because it kept taking me to an inactive account under a number different from my current/active account with Comcast. So, I now had do a Live Chat which took FOREVER....the technician finally issued me a new username and password, which did enable me access to our current account/number. HOWEVER, THAT KILLED MY E-MAIL, AS APPARENTLY THE NEW USER NAME DISABLED MY E-MAIL! The next thing I did (this is day 3 now) is call the number for discontinuing service---apparently this is the only way you can directly reach a human being. That person took my information and turned it over to a tech who was suppose to call me back within 48 hours. As I am typing this, the 48 hours has passed, and NO PHONE CALL. So here I sit....4 days later. I had to update my credit card expiration date with seven other companies and managed to speak to someone on each of them and was done with all seven in less than 20 minutes. The final irony is that I don't even have anyone I can CALL at Comcast to get my issue resolved or even complain to!!!!!!!!!!!!!!!!