Comcast Corporate Office & Headquarters

I saw only one other post on this board that is similar to mine. I was a comcast company for over 10 years. In Sept 2009, I moved to a different town that didn't have comcast svc. I turned in all of my equipment to Comcast within 30 days of moving and never heard from them again. I pulled my free credit report in 2010 and found there was a $750 collection fee from Comcast on my clean credit report. I immediately called Comcast who confirmed it was their error and they would remove this item. I checked 30 days later and nothing had changed. I called them again and was ensured this would be fixed once and for all and removed from my credit report. Due to being busy with family and work and life in general, I did not follow up. I recently applied for credit and was denied due to having collections on my credit report. This was a surprise to me so I pulled my credit report and it's still there. Ok they marked it as a paid/closed item, but that doesn't help. I never owed them this money, never paid it (because it wasn't owed)so this should have been entirely removed from my credit report (note it's the ony negative item on any of my reports). I worked hard to gain a good credit rating and I feel victimized that it's been compromised for something that is THEIR error. As this affects my livelihood I would love to sue them, but have been researching and it appears this is not a viable option. My next step is to report them to the BBB and to send them a certified demand letter for them to remove this item from my report within 30 days. If I don't get a response to that, I will consult an atty. PLEASE POST HERE IF ANYTHING SIMILAR HAS HAPPENED TO YOU. If enough people are affected, it could warrant a class action lawsuit for defamation. At this point, I could only hope that my only issue was crappy svc.

I'm trying to find the prices for a media kit so that I can advertise my business. Under the pricing of the media kit on the Comcast website, there are no pricing information, also there is no phone number to call corporate headquarters. I found out corporate is in Pennsylvania so I googled it. The answering service message has info about employee benefits, time off, W2 forms, etc. that is it! I wish Comcast would go out of business so that business can be done, so that people can be happy again with their cable service again, and so that there will be no more frustrations with a horrible business like COMCAST.

I've recently ordered comcast performance internet online with a 29.99/ month promotion and $25 installation fee... when i called in to schedule a appointment for installion, I was told to go verify my id with the local office. which I did and I was told that my order was actually $59.99/ month and a $50 installation fee... i was not happy with this so I said I'll call customer service up, which I did and after being transfer to 4 different customer service reps, I was told to call them back after the installation. Then after my service was installed, i tested my speed and was getting a 3mbps dl speed and .6 mbps ul speed, plus I was losing conectivity for about 9-10 times the same day it was installed. So I contacted technical support about my problems and why I was only getting a 3mbps dl when i ordered a 15mbps plan, I was later informed after a speed test that I have the basic internet plan (3mbps) and paying $39.95/month.. I am not happy with this and I hope comcast resolve my problems and give me what I was promised before I made the purchase before I decide to cancel my service the next day my service was installed... I have proof of my order and a confirmation number of my order showing what I actually ordered..... If comcast wont do anything about this then BYE BYE!!!!!

I switched from another company to Comcast in January of this year (2011). Until last Wed. (10/13) I had very insignificant trouble with my email. NOW it seems that the width of the composed email has doubled in size - overnight. Have made 5 calls and each time received a different explanation to "there's nothing that can be done because when we changed over to Xfinity this is what happened to everyone's email." How stupid do these people think I am. After checking with 4 other Comcast users I found theirs had not changed. I can't reach a Resolution Dept., nor can I reach the "ticket dept. where there are highly qualified technicians that can resolve the problem. Again, we will give your ticket high priority." This is totally unacceptable! I pay my account on time and yet receive such poor service. It's a sad day that people can not get the services paid for and govt. and corporations wonder why people have such distrust in the way we're being treated.

I was charged $600 for international calls to Ghana(i have no idea where this is) and the charges didn't apply to my account until September after I was told that the calls were made in July. Me being a long time customer with Con-cast I asked them to check my history. Have I ever made an international call, hell have i ever made a long distance call. i use my phone service for my alarm system and fax and my internet is used for my home business. My cell phone is what i used for phone services. Of course no one and i mean no one could help me because i was transferred to india, pakistan, iraq and probably ghana. Speaking to people that can't speak english, bad reception and just a total mess. I went online in September 2011 to pay my bill and noticed the $600 bill. I called them to find out what the hell was going on. The CON-stomer service rep followed the prompt on their computer screen and read "your current balance is $600+ will you be making a payment today". And since then i have been dealing with getting these charges removed. I was told that a supervisor would call me in 24-48 hours to discuss the investigation of crediting my account. Days passed and no one called so i called back to find out what was going on. Again, no one could help me. Thursday, Sept 29, they sent a technician out to see if my lines were crossed and the technician clearly stated that THEY can clear this up in CON-stomer service. No luck with the tehcnician so i called back and was told that account is pending investigation and that i would receive a call on my cell by a supervisor. Friday, Oct 7 (my bday) i come home from my office and my serivce is off. phone, internet and cable all out of service. Why? no one has called me yet to discuss the matter or issue about the charges, so why is my service disconnec

This note is for Brian Roberts. Hi! I am writing due to my service with comcast internet service. On May 20, i made a payment over the phone with my debit card. They soon called in a week or so saying I had not made a payment and my service was in cut off status. I told them at the call center, that i did make a payment on May 20, and though it was noted on my account it was not posted anywhere they could find. In the mean time,At the beginning of June I made another payment inside the customer service desk and was told to pay another 100.00 dollars(cash) to avoid interruption of service. The lady inside Comcast said they would research and find the posting of the payment, just as the lady at the called center said. However, no one has followed up with this matter, and we are wondering where our money is going. We have made various payments, the last being 8-26-11 and after not hearing from anyone have not made a payment since then. My husband and I have talk to managers, supervisors, front customer service, and several at the call center. No one has called, no one! We have hesitated about paying the bill due to 2 payments that can not be located. The beginning of the week we recieved an invoice stating we owed three payments and a late fee of $138. plus and I services were to be cut off. I am in school and I live on the internet. With age and health issues I do not get out much and I need the computer to continue in school. Again, no one has informed us of the misplaced funds applied on our account. I am asking you to see if you can get to the bottom of this and help us work this out. The amount of 400.00 plus dollars is what we make in a weeks pay. I desire to pay this up and clear this matter and hope they can be as patient with us as we have been in the dark with them. Thank you for your time, Denise Johnson mdjnewday@yahoo.com 3906 Drake Ave. sw Huntsville. AL 35805 256-585-3411;home 256-701=2039; cell

To Whom It May Concern, I have switch over to obtain your service because your representative told me that would be able to keep my same phone number. However,comcast have given me a new number. I am now being bill for two phone services. I never receive the $200 credit. I call and was told to contact the rep for the credit. I hope this can be resolved so I would not have to cancel this service.

Comcast is simply the WORST cable provider around. Where do I begin!? It first started with my installation being rescheduled 3 times and 1 was even a no show! Then my service absolutely sucks!!!!!! TV outages for no apparent reason, super slow internet speeds (and they told me it was my fault...) not to mention the BS excuses for charging me a returned check fee when there was a mistake on their part.. I can't wait for FiOS to get here!!!!!!!!!!!!!!!!!!!!!

A gentleman named Vinnie Notte (tech #437) came to my home during the time scheduled and went above and beyond the call of service! He was extremely helpful, professional and did way more for me than originally requested and insisted he take care of all of my needs while he was here. I want to thank Vinnie and make sure he knows how much I appreciate all he did for me! I have been apprehensive in scheduling this appointment with comcast because I only hear negative comments when it comes to service calls. This was NOT the case and I want to be sure you know you have an unbelievable employee who practices what you preach!!!! Excellent Customer Service!! He saved you from losing another customer! Thanks Vinnie!!!!!

Comcast has the worst customer relationships of any corporation in America. Fast internet speed was the only reason a person in the past years ever deal with this bad, bad company. Comcast, have you heard of 4G??? Why do you think Comcast changed their name to Xfinity???? To run and hide from their own bad business practices, they know their name Comcast was worthless. Comcast customer service and their employees suck wind!!!!!!!! Comcast is the next Qwest. Do you hear me now Comcast, you will be out of business in 10 years as wireless 4G will become wireless 10G+ and Comcast and their land lines will be history. No one will want to mess with your bad attitude and your land lines. Comcast and their employees will be like Qwest, looking for jobs with other companies that actually care about their customers.

I had problems with Comcast since DAY ONE! When we moved in (6/16/2010), the tech was supposed to install service. He never called my phone to inform me that he was on his way, which is policy. He came in and asked my soon-to-be mother-in-law and young son for my cell phone number, which is the number I gave them and the number he was supposed to have. We were less than 5 minutes away from my home with our tv. He told them he couldn't do anything since I didn't have a tv and he left. In July 2011 I get this outrageous bill in the mail. It was then, not in June of 2010, that I found out that Comcast's double and triple play was no longer a permanent thing, which it had been before I moved to the state I'm living in. My mother had triple play for over a year, and now all of a sudden it's a promotion? I use my cell phone as my primary phone. My phone in my home is for business only, so it's only used for business. I wasted 2 hours of cell phone day time minutes waiting on hold to get this rectified. In late summer of 2011, due to the fact that my finances have been horrible since I lost my full-time job, I got behind in bills. I received a disconnection notification. I called into the main line. They were having problems connecting me to the collections department, so the young lady gave me the direct number to the collections department. I called and made an arrangement with a man, who did not inform me that my service could still be up for disconnection. Lo and behold, my service was interrupted on a day that I was scheduled to work (I work from home.) Lost money that I could have used to pay bills! The date on the letter for disconnection was 9/17/2011. I called to have an extension until 9/21/2011. My service was disconnected on 9/20/2011. When I called on the day that service was disconnected to inquire why it was disconnected when I made an arrangement, I got disconnected when trying to speak to a supervisor. I called back on 9/26/2011. A nice man took my telephone number and told me a supervisor would call me back. However, I never received a call back. So I called back today, and spoke to a man named John. When I requested to speak to a supervisor, he asked what it was for. I told him, "I made an arrangement for the 21st and my service was still interrupted, and I would like to speak to a supervisor about this since it affected my ability to work on the 20th and I was not informed that my service could still be interrupted." With an attitude, he said, "The 21st of what?" I said, "September," to which he replied, "Ok, it's October" with a snotty tone. Really? No s**t! I also got an attitude and let him hear it in my voice, but I was still polite at the same time. He put me on hold and asked me for my contact number. Here we go again!!! So I gave him my cell phone number, and I asked for his name, and I asked for the supervisor's name to which he responded "I can't give out his name." Bull crap! I work customer service, you're not giving it to me because you don't know who will be calling me back, IF they call me back! He also got pissed when I asked for the corporate number. Oh well! If you all did your friggin job, it wouldn't come to this would it?? If I didn't live in an apartment, I would GLADLY choose a dish! Yes, I would have to deal with not having service when a storm comes through, but I wouldn't be paying out the a** for the same service either!

I HAVE MADE A PAYMENT ON MY ACCOUNT ON SEPTEMBER 2,2011 FOR THE AMOUNT OF 642.22. I MADE THAT PAYMENT IN CASH THEY SHOW NO RECORD OF MY PAYMENT AND I HAVE FAXED IN THE PROOF THREE OR FOUR TIMES AND ONCE I THINK THAT THEY MUST HAVE FOUND IT I GO TO USE MY PHONE OR INTERNET OR EVEN TO WATCH T.V MY SERVICE HAS BEEN SHUT OFF SO I HAVE TO CALL THEM AND GET MY SERVICES RESTORED AND TODAY I WAS TOLD THAT EVERY TIME MY SERVICE IS RESTORED THERE IS A FIVE DOLLAR CHARGE TO MY ACCOUNT AND SO FAR THE AMOUNT THAT THEY HAVE CHARGED ME IS 125.00 OR MORE I WANT THE MONEY THAT I HAVE PAID TO BE CREDITED TO MY ACCOUNT THAT NUMBER IS 8495440012913268 ALSO THE NUMBER TO PROVE THAT I MADE THE PAYMENT IS 0695ADH

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Look, I do understand that due to the recent huricane (Irene) that some services went down, like our power. Now I pay less to the power company than I do my Comcast/xfinity account but when my power was down Dominion (my power company) was on it!! In 52 hours after the power was out they cut down trees, rehung wires and my power was back on. But... my cable had issues as well, so I called to complain that some of my channels were not coming in , first they (the technician)said that maybe my box need to be replace but I told them I was not the only person in my apartment building with this same issue, so next I was told that maybe there was water in the main box...I started laughing as I stated "what box?" ...all the wire are exposed and connected to a board that is just hanging off the wall, off the side of the building. So he goes out to fix it so he says and comes back and states he thinks he found the problem and then leaves. I wend back to the back of the builing and the wirers and board are still exposed, still haning..he didn't do a damn thing!!! Now due to it was a sunny and warm that day my channels were working fine before he came but when it starts to get dewy, or rain well thats when the problem accures. I am now into my 2nd week of not having channels and all I get from comcast is "were sorry you are having problems, we'll send a technician out to you in 4 days, "maybe it's your box". I have had it with Comcast I am going to call Corporate Headquarters and bitch!!!

Comcast has the WORST custermer service!!!! Today I had to exchange a cable box that does not work. I got home followed the instructions given to me from the office i did not work the box is not working. Then my problems got worse i called 1-800-comcast what a mistake i spoke with carol id#5210 she wanted to argue with me and when i asked for a supervisor i get the run around and no call back. she tells me its my problem. so i call back and speak to butch id #263 what a joke he wants to pass the buck and not try to help. i now have wasted 90 min of my cell time and still no cable. i hope that comcast likes no custermer service. they DO NOT care.

i work in apartment complex and all my tenants complain that there isnt a local office in lebanon in and that at the price of your service they should have a local office you are high and alot of my tenants are goin to the dish wish you were better you will loose alot of customers because of the cost and service

I am so tired of Comcast. I have been having so many problems with this service or lack of service since I have been with them. I have the bundle and I left Direct to come to Comcast. It took forever for my home phone to work. It seems the service was out almost weekly. I had called them so many times for this issue. Then we moved to the internet, which was out of service as much as the home phone weekly. My service was out more than it was on. The tech have been to my home more than I care to say. They are nice enough, but some of them was not sure how to make the necessary repairs to correct the problem. When I had my home built, I added additional cable outlet in my rooms. I also have a built in intercom system that is corrected to my doorbell and a camera system. One of the tech discarded the connections to all these items and rewired connections to locations where I currently have televisions only. he did not know what the other wires were and apparently didn't think they were important disconnected those wires. These wires go no where now. You should see all the extra wires outside my house. It is a mess. I cannot believe they left my house in such bad shape and cause all these issues just to get cable working on a few televisions. The tech are in such a rush to complete a job and move on to the next, it is easier to run new wires. I have call the customer service line to speak to a representative and asked for a supervisor and for over a month now I have gotten no where but a run around. This is sad. If they send a supervisor out I can show them what they did and how the tech messed up my home and damaged my property and showed no regard to my personal property. I still have not received a phone call back from a claim representative to date and I have been waiting for over a month, When I call, they said they do not have a record of the call, but they record every call, How can they not track a complaint and fail to follow up on a customer concern. This is poor customer service and unacceptable service. I think I am going back to Direct TV. Comcast customer service is poor and they have not made any followup to ensure that my complaints are addressed and corrected. I am tired and I think this is what they want. I just want them to make the repairs and want a service that works properly and nothing more or less. The local supervisors need to address the needs and concerns of complaints in a timely manner. Wenda.

i have been a comcast custemer for 15 years in piper city il we have had problems ever since it was installed after talking to mr brant with the kankakee office i have heard every excuse in the book we were promised free tv stations this il me tv etc still dont have exfinity no dont get that eathier hell were still wating after 14 years for comcast to fix our cable yo call and call and all you get is excusesit touck them 5 years to raplace 1 amplafire comcast is the worse cable company ive ever delt with some one shoul sue them for false advertisement and breach of promise @crontract if any one can help please do

I recently moved and I had my comcast service transfered to my new address. I have now been here 2 months and the service is down almost every day. They say its a area wide problem .I have spent numerous hours on the phone with comcast which they make very difficult to get to talk to a human. This has been the most frustrating thing I have ever dealt with since when the internet goes down also does my comcast phone . I would think as much money as this company makes they could repair this so called noise in the line problem as one tech told me it was. Come one 2 months and it's still going down everyday mostly when most people are at home and using it. It sounds like maybe there are too many people on one line . Perhaps Comcast is skimping and putting all of us on one single line . All I know I will be switching phone services soon since It is life or death for me to have a working phone all the time. Even if I have to move to get another service that would be this daily frustration. GET IT GOING COMCAST OR LOSE ANOTHER CUSTOMER

Why five stars? Comcast is the best at one thing, screwing over its customers. Lets offer new customers the world, but rape the customers that have been subscribers for many years. I have a conduit line of theirs running through my backyard and it is no longer buried and now sits on the top of the lawn. I have been calling them for roughly 5 years to come out and bury this line or to dig it up and move it to no avail. I am always told the the request is "being passed on to the construction department". That's fine, let the line stay above ground, but when one of my children gets hurt because of it being above ground, don't go into hiding.....my lawyers will find you.