Comcast Corporate Office & Headquarters

i was working for comcast 2 month shy of 10 years.and just for one incident not with a co-worker or a customer. with someone in a building i was at they terminated me.they say comcast care but about who. on dec.21 2011.not only it effect me but also my wife and two kids thank you comcast for working 10 years in the rain snow windy days climbing the poles giving the customer service this is how you treat you worker i wonder if thats what the roberts family had in mind when they build this company

I called to cancel my small business services that I have had for less than a year now do to my business closed. I was told I would have to pay a early term charge due to I had a 3 year contract.. I was SHOCKED...due to I purposly asked if there was a contract before they installed otherwise I would go with another provider.. Now they are trying to say I signed the contract that I DIDNOT sign.. What do I do... the only place I could possibly go to doesn't have Comcast Services... I closed this business due to the economy and small business... not because I was a big company that would have the money to pay a contract that I didn't sign up for in the first place.

Here is my issue with Comcast. Back in October, I received my eco bill ,but it had 3 different amounts due, so I called them to find out exactly what I owed so I could bring my account to a zero balance. I spent over an hour with a billing rep going over my bill line by line. She found several issues that needed to be credited back to my account for overbilling, double billing and charges for services I never used. She said that I would have to pay $263.29 to bring my account to a zero balance and then my new bill would come out on November 4th. She said that if there were any other credits that needed to be applied it would reflect on the billing. I received the November 4th billing and it said I owed $161.65So, I called them and they said that the new balance due was $107.55 and a past due balance of $57.65. I explained to the billing rep that I did not have a past sue amount, because I had paid my account it full back on October 20th based on what the rep told me would bring it to a zero balance. I argued with them and finally ended up canceling my account.I turned in all of my equipment , got a receipt, wrote a list of all serial numbers, model numbers and every number off each piece to make sure that I could prove I turned everything in on November 15th when I cancelled my account. I told the rep that I expaected a paper bill that showed all credits back to my account and then based on what they still showed I owed, I would go through the bill line by line to make sure it was correct and that if I found any errors I would pay what was actually due to pay off account. Once I received the final bill ,it still showed the supposed past due amount of $57.65 which wasn't due based from my call on October 20th. If you take the new charges due for November 4th billing of $107.55 and deduct the credits of $103.72, I only owed $3.83. So I wrote a check and mailed the check witrh a letter explaining the entire billing issue,and that I was paying my account in full with the enclosed check. I wrote Paid In Full on the front and back of the check. They received the check on November 28th and deposited in their account on November 29th. Well today I received a bill saying that I owe them $53.82 and so I called and had to explain the whole billing issue 3 times to 3 different people. When I was talking to the billing supervisor he told me that the $53.82 was my prorated amount due from November 4th to December 4th after acncelling my account. Now remember earlier the account rep back on November 15th told me that it was a past due amount from September/October billing (which wasn't true). I called Comcast corporate headquarters to dispute this yet again, I was told that they would have to investigate it and that someone would call me tomorrow. I have never had to eeal with such incompetence from a company before like this company. I will fight this forever if needed because I owe nothing else. They need to get their act together and do whats right

Well, this weekend my email stopped working. Outlook saved user name and password! So that never changes! when I call they say it has to be on my end. ??? So knowing the worst tech/customer support works on weekends I waited until today 12/19/2011. only to find out Not only was my Email no longer working But a added bonus I could not log on to my comcast Account to pay my bill. I have many emails in my home (all comcast) and mine was the only one not working. They changed the rules!!!!!!! NOW. your password on the primary has to include Uppercase, lowercase, and letters. You would think they would inform you of this before they deactivate an account!!!! After getting my password reset to a default, the tech told me to log on to my account and change my password to one that I wanted. As you all know by know, I was so mad by this point, I made a mistake and changed my user name! now they tell me that they can not change it back! WTF! I have had the same email for near 10 years now, it's on my resume and I am unemployed wonder how many job offers I will miss out on?? I am getting my 10 lbs sledge hammer and going to the office to smash their damn phones! and I am going to throw the cable box across the room and dump them! this company sucks! and there service sucks, their employees are worthless and it's about time larger corporate America feels the hurt for a change. hit em in their pocket books and drop them!

I paid my bill today via on-line as usual. I paid the total due that was "marked". I hit the submit button after I checked the information to make sure it was correct. After I submitted the payment I received the pop-up message thanking me for my payment of $947.00. I immediately called Comcast "customer no-service" to cancel the transaction. Was told they could not stop the payment and after several attempts to get the person to transfer me to a supervisor I was told she was on another line. I waited for 13 minutes (while waiting I called my bank). The so-called supervisor told me there was nothing they could do. I explained that my bank said all Comcast needs to do is send a faxed letter canceling the transaction and the funds would be back in my account in 2 hours. COMCAST REFUSED TO SEND THE LETTER. I was told I would not be refunded for 6-8 weeks. Called their corporate office several times and stil have not received a return call. Oh, and the so-called supervisor laughed at me. Here it is almost 9 hours later and still no contact back....THEY ARE FIRED and I will let everyone I see (and since I work in a large corporate building the news will travel fast) know how badly I've been treated. I have also written numerous agencies (FTC and FCC) about this. DO NOT USE COMCAST....THEY WILL STEAL YOUR MONEY. YES, THEY STOLE MY MONEY...Never again will I ever use them for anything.

This company does not even deserve one star! I have had this service for over a year and in the past year have had to call and spend hours on the phone with different problems. The Cable was accidently disconnected at my old address and I had to wait for over a week for someone to come out and help! There were always black outs and techs that never showed on time. The last tech that had to come out did arrive on time, that was amazing! Thinking there was an improvement coming into play, I recently moved and transfered my Comcast to my new address. I ordered an additional DVR for my second TV. I have not had DVR service on either TV since I moved. A tech came out and the problem was not fixed. I also get constant interruptions with XFINITY floating across my screen, or pictures with no sound, or vice versa. I was advised that another tech would be sent to my house and I would not be charged for service up until that point, until our problem is fixed. Then I was sent an email that I could only get a $20.00 credit! and that they were sorry I had to pay for service I was not recieving!!! WHAT!!!!???? Here we go again! I do not know who I will write to, to get my point across but I will go all the way to the FTC if I have to. All they have to do is look at this site to see how many problems there are! I am switching to Dish Network! My suggestion to all of you is to research other cable companies because your problems will NEVER get fixed!!!

I have had comcast internet, phone and tv for 9 months now. Since it was turned on it has had a pixilated screen mostly the local channels. Comcast keeps sending out techs and not once fixed it properly. ( 9 months can you believe it. Yes I know everyone says to cancel them but when the management at my complex only allows comcast what can you do, get rabbit ears? i dont think so.I just wanted my picture right. I pay for it every month to watch a clear picture not a pixelated picture. omcast really doesnt care about there customers anymore. i had verizon fios and never had a problem. I wish I could get it again.

I have tried 3 attempts to pay my bill with your automated phone system. Those 3 attempts fail. I do not feel comfortable paying my bill over the phone with an agent simply because I’m in an open area and have to call out my credit card number. I have used this card before to pay over the phone and now the agent is telling me it's my card the problem. It is bad enough the automatic system asks for information and hopefully in the future Comcast can request touch tone information from customers. This will help customers feel more secure in giving out personal information. I would also like to complain on the next to last agent I spoke with. I asked him would he feel comfortable giving out his credit card number. He made the statement, "I would not as to I’m not paranoid about money." The fact is I’m not either. I feel there is a professionalism and maturity in any given situation. Upon verbally giving out important information while sitting in a work open area is not good.

This RATING is a (0) For the last 60 day i get a call from Comcast. That is 2 or 3 calls per day. Know that when i be sleep to get my rest this call come in. I have talked with every top person in Memphis to stop this. And nothing has been done. Now i will pass this info to the BBS in Memphis. And now i will be take them to court. Last year i did talk with the VP in Pennsylvania. And will call him 1st thing Monday. This is not about my bill but asking me to become with this company.

I have for the last five days tried to get comcast to correct my bill, I have tried doing this in person, I have tried with the collections department (whom is in the Phillipines and this doesn't really help) and have also tried with customer service. I made a payment to them in September and no where does it show that this payment has been accredited to my account. Thus, my bill is now well over $435 amount due, and shows to be sixty days deliquent, how I have no clue when they show a payment made on this account, yet no credit was given! This is a RIP OFF and I am tired of dealing with them. I have gone to the BBB about this and also FTC for unlawful practices. If someone from comcast reads this, please contact me.

I writing regarding my internet service. I have been a customer for awhile my issue is my internet service. I have called the technical support numerus times and also have had technicans come to my home concerning this issue. I also have taken the modem back and swtiched modems still I have the same problem. As recent as yesterday 11/14/11 a technican came out to my home and he said he saw nothing wrong as soon as he left the system dropped off line and continue to drop all night I think I have been patience about this but enough is enough. I have also contact the corporate office concerning this issue. I have ask to be compensated for this I was told that only/maybe a couple of dollars may be subtracted from my bill. I don't want to leave comcast but I don't want to continue to pay for a service that I am not receiving. I don't know what if anything can be done about this please send me a response.

Comcast? I called comcast to get the cable and internet service. They did so. However, when my bill first came in they charged my for a lot of other services that i never requested and dont have. We called the rep and he told us that he was going to correct the problem. He never did. Then he told me to pay for whatever service i have and not to pay for the other service that they were charging me for. Long story short, i have a pass due on my bill and now comcast is trying to steal my money. Comcast is a group of orginize thiefs.

is there a lawyer out there who will sue comcast for contract violation if so contact me at (505)369-1091 it is a comcast land line so it might work. (it's comcast new mexico so chances are pretty good it won't....

I disconected my Qwest service for internet to get Comcast and paid a $150.00 deposit for the service. Comcast was sapposed to hook me up on a Saturday and never showed up. When I called they stated there is another Michelle that live at that address and she owes us money. They have repeatedly refused to pay me my $150.00 dollars back. I now have to pay a reconection fee to Qwest for new service again. I don't know what to do about it. A attorney will cost more than the 150. If you have any advice please let me know. crazy-redhead@hotmail.com

I have Comcast "service" for internet and cable. Back in May my cable went out and my schedule was not able to match your tech's schedule. Therefore, it tool until July for the cable to be fixed. I called at LEAST 3 times and they were not able to schedule an appointment in part because they said they reset it over the phone..I was not home to check it...therefore they refused to schedule anyone despite the fact that I told them they already tried to fix it over the phone and it did not work! They still refused to schedule a service call!! I was just on the phone for the 3rd time for 30 minutes being treated like *&**& trying to get this charge of 7 weeks of me paying for a service that I DID NOT RECIEVE!!! It is illegal to charge me for a service that I did not recieve! This is incredible to me that you would treat a paying customer like garbage over $70.00!!! REALLY HORRIBLE SERVICE!!!!!!!!!! You should be embarrassed!!!If I charged you for my time that you wasted it would cost MUCH more than $70.00!!!

This is the second email I have sent. Can you please Help me. Dear Tammy, Thank you for contacting Comcast Cable. I see you're experiencing issues with your cable service. Thank you for bringing this matter to our attention and I apologize for any inconvenience this may have caused you, Tammy. I understand the importance of having this concern resolved and I will be providing you with relevant information that will help address your concern in this e-mail response. Tammy, most cable reception issues can be fixed by power cycling the cable box; thus, we advise you to perform basic troubleshooting should you be experiencing issues with your cable service. The process is simple, turn off the box, and unplug the power cord from the A/C outlet for 30 seconds. Plug the box back in and then wait 60 seconds before you try to power the box back up. If that doesn't work, we ask you to contact us via chat or phone so we can perform further troubleshooting which includes sending a signal to the box. If the issue still persist, the last resort would be to send a technician out so, we can properly diagnose and rectify the issue you're experiencing. We do recognize the fact that there are many factors affecting the cable signal. It could be a planned or unplanned service outage/maintenance we're doing in your area, poor connection or wiring either inside or outside your house, a defective box, etc. If the issue could not be resolved remotely with the basic troubleshooting, Comcast provides the option to send a technician to further check on the issue and find a resolution to it. In line with your concern, I see that there's an open special service request for our tech to check and work the outside cable connection on 10/12 between 8am-11am. If you would like to schedule a sooner appointment, please call us at 1-800-XFINITY (934-6489), and we can provide you with the assistance you need. To ensure the time you need to spend on the phone is as short as possible, I suggest you have the following information available when contacting: - Name on the account - Address where service is provided and mailing address if different - Telephone number associated with the account - One of the following: Last 4 digits of the Account holders Social Security Number/Security Code/Account Number/Amount of most recent payment on the account Thank you for allowing me this opportunity to assist you, Tammy. I appreciate you sharing with us your concerns as we continue to strive for complete customer satisfaction. Thank you for choosing Comcast as your service provider and we value your business. Please do not hesitate to contact us again in the future, if you have any further questions or concerns. Sincerely, Anthea S Comcast Customer Care Specialist ******************************** The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited. Original Message Follows: ------------------------ The following information was submitted from the Comcast Web site: Re: Web Form Submission: Troubleshooting/Cable Package Name: Tammy Melton Address: 5270 Lott Road, Lot 35 City: Eight Mile State: AL Zip: 36613 Home Phone: 2512144183 Email: tlmelton_wth@hotmail.com - Problem: Troubleshooting/Cable Package Comments: I have called and called to get my cable service repaired and it has been over a month and it still is not viewable. I don''t know who to talk to anymore. I just get the runaround....we will send someone out...blah blah blah. Then someone shows up....finally.....after I have called again and again.....and then it is still now working....then I call again and they say it will be two MORE weeks before someone else can come out and fix it.......So NOW WHAT DO I DO? - Browser: Default OS: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) IPAddress:69.241.45.59

Four days to wait to repair my internet service. Absolutely rediculous! Left message on Mgr's. voice mail and never received a reply. I will not continue my internet or H.D. service at the end of this month.

It is impossible to reach a person to talk to about cable service. I have called all the different numbers they have and cant talk to anyone!! I will not renew service through "con"cast... They have lost my money!

I am a Practice Manager for a medical practice in which we changed our telephone and ISP service to Comcast 4 months ago. We began having problems with our service 4 days ago. While talking to several patients, our service dropped the calls. We were without service for 3 hours. Intermittantly over the last 4 days the same thing happened. I reported the problem and scheduled a technician visit. We were also unable to place calls as well. Today, I was told it was an "area" issue. The issue apparantly has been resolved and service is back. However, to make matters worse, while this issue was happenling our callers were receiving a "DISCONNECTED" message. This is unacceptable, as we are a business and rely on new and old patients. Especially those that are having immediate medical issues. As I realize from time to time service problem can happen, the message that one might receive should not be a disconnected notification. "Out of order" would be acceptable. This way, one may call back at another time and likely would not cost us business. Please address this issue ASAP. I am sure I am not the only one with this concern.

This company in Florida is a chaos. Terrible! After waiting one long day for the appointment and confirming 5 times by telephone someone canceled it for no reason. After long waiting calling 1800 as well rescheduling came a rude, jerk technician called Shawn. I never saw something like that. And....he did not fix properly the issue. I had to reschedule other appointment. I hope this time Comcast sends someone more civil. My rate for Comcast would be below -0- if it would be an option.