Comcast Corporate Office & Headquarters

I got the home security in January 2012 and it has not worked the cameras do not work the alarm does not work. I paid $640 for equiment and installation and the tech did not know what he was doing. I had to buy and extension cord for the cameras for the technician informed me that the cord that came with the camera was short. The cameras do not work the alarm does not work. I have on numerous tried to get help in repairing the system no one has bother to listen to me or come to repair the alarm. I have now finally hired and attorney and I also contactes the FCC. I have been told today by someone called Michael who was very rude that they will be sending someone out by tomorrow and than today I got a call from a supervisor from the Willingboro, NJ office inquiring what was my problem he acted as if he did not know what was going on. The cameras they installed one is connected with a extension cord and the other is sitting in a table in my porch and they do not work. My fee is $43 per month which includes sales tax plus I pd $540 for installation. I think they do not care to service anyone once they get the monies. I have a 3 yr contract and according to the Willingboro, office is I do not make my monthly payment they will report me to the Credit Bureau and ruin my credit this is the services that I am receiving but I will have my day in court for I have over 40 witnesses and the evidence. My monthly bill them is $290 per month the TV and Internet services are good but the Alarm System is not worth it and it is not what they advertize. I have wires going up and down my wall and the technician when he was installing it told me that it was a horrible junk of an alarm services. THE ALARM HAS NEVER WORKED SINCE I HAD IT INSTALLED IN JANUARY 2012. I AM DETERMINE TO GO TO COURT I TELL YOU IF YOU GET ALARM SERVICES WITH CAMERAS IS NOT WHAT THEY ADVERTIZE.

You're all retarded and half of you are illiterate, I've never dealt with a better cable/Internet company and have always been treated with the utmost respect. Sure the wait times are a little long sometimes. The employees I've spoke with were more than knowledgable an got my issue resolved first try. Maybe you should all just get rid of Internet and cable all together. You obviously aren't smart enough to utilize any of the awesome features

I too would rate Comcast even lower. For over 4 months I have tried to resolve my billing problem, calling, visiting in person. Began when Comcast listed Direct Payment which I refuse to do with any company. Then when they tried to put payment through (on Discover which I have never had) Comcast fined me returned check charges, and late fees. My calls and personal visits have not resolved the problem. I have asked again and again to remove the direct Pay from my billing but it stays right there. In some call, I am blamed for the "returned check" problem to cover their own error. Now I have not received a hard copy billing for some time. Now received a final notice (where are the billings?) Where else can I go higher to resolve this? If I could use another Company I would. What a terrible company and probably bad to work for.

The lies and misleading is borderline Swindle, if They don't know what that means, look it up. I have so many issues I don't want to waste half a day writing them. I'd do minus -5 stars if they'd let me. Take some of that marketing money and put it into customer service. I know a big local paper who would be dying for some free editorial on getting scammed.

Why does Comcast drop channels randomly, then deny that it is their problem? The CR's are poorly trained, and one gets the feeling that they are told to deny everything. Why pay for service that does not exist? Dropping their service and going back to the antenna seems the only option.

Acct#05705405755045 I would like to make a complaint regarding your service , I signed up with essentials so that my son can have access to the internet for a cheaper cost. I have been trying for 2 months to get a tech out to my house to set this up, everytime I called, the system is down or when you get transferred to another department they hung up. I got a bill for 29.99 for internet service that I still do not have, I called on Saturday 01/28/2012 and spoke with a representative name Avel, he told me to call back on sunday because the department that he needed to transfer me to were close. Well I call on Sunday still was on hold, transferred to a robot and line disconnected. Iam requesting to have this account closed, this is bad business and since I never had service to begin with I am requesting that you waivered that bill in the amt of 29.99. Thank You, Joyce McCulland

All of you customers think the service is bad just think how bad it is to work for them they use bullying as motivation then if you go to H.R they tell you it's all you and not the supervisor named A. C he doesn't help or answer his phone so if you wanted to know why your cable phone or internet is unreliable it starts at the top maybe if us techs got a little respect we would work harder but when you have supervisors who do nothing well it's lead by example

In December I called to disconnect service. Comcast has lost all records of that event I have not had service for almost a month and a half and they say I owe 140.00. My ASS! I'm not paying for something I did not receive, Comcast agents and supervisors told me it is company policy for me to pay as my account was in a non-payment disconnect status. well no SHIT i put it there because I was disconnecting they went on to say. "there is nothing ANYONE at this company can do." not by one supervisor but by two. also that customers are not to contact the corporate offices. GO TO HELL COMCAST!

Comcast service is the worst I have ever dealt with. I am forced to have them for my home and also for Business. The worst part is there is no other cable provider in my area to choose from. They change the rates after three months to a year. You can never get the same answer twice the poor people they have working for them have no knowledge and I don't fault them I fault the company. I continue to give them poor ratings on all issues and nothing is ever done

I HONESTLY HAVE HAD THE BIGGEST HEADACHE DEALING WITH COMCAST!! ALL THE POOR RATINGS AND REVIEWS DO NOT SURPRISE ME AT ALL AND I BELIEVE EVERYONE ONE OF THEM. THIS IS MY FIRST TIME EVER WRITING A REVIEW. I MUST HAVE DEALT WITH ANYWHERE BETWEEN 60-100 DIFFERENT COMCAST REPRESENTATIVES...AND THATS JUST TRYING TO GET SERVICE. AND MOST IS DUE TO THE RUNAROUND THEY GIVE YOU. THE OFFICE TELLS YOU ONE THING AND THEN CUSTOMER SERVICE TELLS YOU ANOTHER. THEY PUT YOU ON HOLD CONSTANTLY AND SOMEHOW YOU GET DISCONNECTED OR TRANSFERED AFTER WAITING FOREVER. EVERYONE TELLS YOU SOMETHING DIFFERENT!! ITS SO UNORGANIZED! YOU CAN NEVER SPEAK TO A SUPERVISOR! ITS LIKE "WHO'S IN CHARGE???" WHERE IS THE PERSON WHO CAN HELP YOU TO RESOLVE A ISSUE. THE ONLY, ONLY REASON IM STILL PUTTING UP WITH THIS HEADACHE IS BECAUSE, LIKE SOME, I LIVE IN AN APARTMENT THAT CAN ONLY BE SERVICE BY COMCAST BECAUSE THEY DONT TAKE DISH OR SATELITTE. SO DEPRESSING!! IM SO HAPPY TO BE MOVING. NOT THAT COMCAST HAS BAD PRODUCT BECAUSE I LIKE COMCAST BUT DEALING WITH ANY REPRESENTATIVE IS ENOUGH TO MAKE ME HATE COMCAST WITH A PASSION AND THATS SAD. I REALLY HOPE SOMEONE CARES ABOUT THESE REVIEWS AND UNHAPPY CUSTOMERS ENOUGH TO STEP UP AND GET IT TOGETHER.. WHO CAN WE CONTACT TO GET SOME RESOLUTIONS..ANYBODY KNOW?????? IF I COULD SUE FOR ALL THE TIME WASTED, PAIN AND SUFFERING I SURELY WOULD.

ALSO I WAS TRYING TO GET CABLE SERVICE AT MY APARTMENT. THE ONLY SERVICE AVAILABLE THROUGH MY APARTMENTS IS COMCAST. THEY DO NOT TAKE DISH OR SATELITTE AND MEDIACOM WASNT AVAILABLE OR ANYTHING ELSE. THEY TOLD ME MY ADDRESS WAS NOT SERVICEABLE BECAUSE OF THE PEOPLE WHO STAYED THERE BEFORE ME HAD NOT PAID THERE BILLS WHICH PUT A BLOCK ON MY ADDRESS... ARE U KIDDING ME???! SO THEY ASKED ME TO TAKE PROOF OF RESIDENCY, OPENING AND CLOSING UTILITY STATEMENTS AND ID. OKAY FINE I GATHER EVERYTHING AND TAKE IT DOWN TO THE LOCAL STORE( WHICH BY THE WAY THERE IS ONLY ONE IN TOWN AND THE LINE USUALLY WRAPS AROUND THE STORE). THEY MAKE COPIES AND FAX IT (SUPPOSEDLY) TO COLLECTION-CUSTOMER SERVICE. SO I WAIT A FEW DAYS THEN CALL CUSTOMER SERVICE. TO MY SURPRISE, THEY DO NOT SEE ANY FAX SENT. I'VE WORKED CUSTOMER SERVICE SO I ASK THEM IS THERE ANY NOTES...NO THEY DONT HAVE ANYTHING. I GIVE UP FOR AWHILE THEN RUN INTO A LOCAL REP TRYING TO SELL SERVICE AT A STORE. SHE TELLS ME SHE CAN GET MY CABLE ON. SHE TELLS ME TO " GO BACK UP TO THE STORE AND 'RE-SUBMITT' MY INFO SO THAT THEY CAN TAKE THE BLOCK OFF MY ADDRESS". I DO THIS. THIS TIME I TELL THEM INSTEAD OF FAXING IT CANT THEY JUST TAKE ALL MY INFO AND UPDATE IT THEIRSELVES IN THE SYSTEM BECAUSE LAST TIME I FAXED THEY NEVER RECEIVED. SHE TOLD ME "NO, WE HAVE TO FAX IT WE CANT JUST CHANGE IT" I TOLD HER EVERYTHING THAT I WENT THROUGH AND ASKED COULD SHE MAKE A NOTE IN MY ACCOUNT TO MAKE SURE THEY KNEW IT WAS FAXED. SHE SAID OK. CALLED IN A WEEK, THEY DIDNT HAVE IT. CALLED IN 2 WEEKS, THEY SEEN A NOTE BUT ALL THE NOTE SAID WAS THAT I HAD CAME IN, SMH! ANYWAY I KEPT GETTTING THE RUNAROUND TIL FINALLY THE REP THAT I MET IN THE STORE SAID "I'VE GOT YOU TAKEN CARE OF, JUST TAKE A $50 DEPOSIT AND YOUR ID". AT THIS TIME IM SO RELIEVED.I TAKE THEM THE $50 AND THEY SCHEDULE ME AN APPT 1/13 FROM 2-4. I WAIT, AND WAIT, AND WAIT..NO CALL NO SHOW. I CALL AND THEY SAY WE DONT KNOW WHY THEY DIDNT SHOW. I ASKED THEM WHAT ADDRESS THEY HAD. THIS IDIOT PUT THE DEPOSIT ON THE WRONG APT #. CAN YOU IMAGINE HOW SICK I FEEL FROM THIS MERRY GO ROUND. THEY START TO TELL ME MY ADDRESS IS NOT SERVICEABLE..AGAIN!! I ASK FOR A SUPERVISOR, NONE AVAILABLE. SPEAK TO ANOTHER REP WHO SAYS ITS TAKEN CARE OF ,WE'LL GIVE YOU A $20 CREDIT FOR THE NO SHOW AND RESCHEDULE YOU. I HAD TO WAIT ANOTHER WEEK! FOR INSTALLATION. ALL WHILE SNOWED IN BORED OUT OF MY MIND. NEXT APPT 1/18 FROM 12-2. NO CALL NO SHOW. I ASK WHAT IS GOING ON, ONE LADY TELLS ME THERE WAS NEVER AN APPT. ANOTHER TELLS ME THE APPT WAS CANCELLED 1 HR BEFORE THE APPT. I SAID " WHY WOULD THEY NOT ATLEAST GIVE ME A COURTESY CALL, IVE WAITED FOR HOURS FOR NOTHING! SHE SAID I APOLOGIZE, ACCOUNTING DEPT CANCELLED IT. YOUR SOC AND NAME DOESNT MATCH CAN YOU TAKE YOUR ID BACK TO THE OFFICE AND SHOW THEM. ARE YOU KIDDING ME!!!!!!!! IM NAUSEOUS AT THIS POINT I HAVE CLASS IN A FEW HOURS AND I LITERALLY FEEL SICK TO MY STOMACH BECAUSE OF COMCAST. NOW THIS LADY ASSURES ME ONCE I DO THAT EVERYTHING SHOULD BE FINE, BUT OF COURSE..IT PROBABLY WONT BE. NOT TO MENTION IM PROBABLY GOIN TO HAVE TO WAIT ANOTHER WEEK WITH NO CABLE!!!!!! I REALLY WISH I COULD SUE FOR ALL THE TIME WASTED, PAIN, AND SUFFERING. SOMEONE NEEDS TO PUT A STOP TO THIS NONSENSE!! I WILL UPDATE ON THE RESULTS

Well, I am rating Comcast with 1 star but they even deserve that. Unfortunately, I began service with them 1.5 years ago in Newton, MA. I received an intro package 39.99 for one year. After one year and now unemployed, my bill increased to over $90 per month for same service. I called to eliminate the phone (turned box in), had my own modem hooked up to save $7, made long distance calling local, and have hi-speed internet. I cannot get the bill any lower than $65 per month. I am unemployed single mom and they could care less. To switch out to another company, there are the set-up fees which I do not have. Very unfortunate as I feel stuck here. DETAILS: Upon moving in, I had the contractor here for an hour installing lines, etc. In five months, I did not turn on my TV once. I did not utilize my phone one time. Well, one day I had to send a fax and phone line did not work. Remember, this is several months of paying for service. It turns out the Verizon line was still in place so no phone, the Box for the TV was damaged so no TV, and I said I want a refund for the 5-6 months I was paying for service. The horrible CR told me that because I waited several months to report, it is my loss. Then, I replaced my modem of $7 per month with my own comcast we purchased 3 years ago. So I turned my modem in to save the $7 per month and they are still charging me every month for a rented modem. I have called SEVERAL times to dispute this charge and the CR all tell me I have another modem in the house. There is only one modem in my home and that is mine that I purchased. So I have paid $49 for a rented modem that does not exist. What's next - I think I will do what I have done in the past with poor Customer Service. And that is to go to the TOP and complain. Does anyone have specific names to contact? If not, will research and post. The squeaky wheel gets the grease with the higher-ups. I have learned this in life.

Well I can relate to everyone having the problem. I had a business account, and discontinued it, but the jerk technician that disconnected the business also decided to disconnect the cable that is a residential account. No, you will not get any help or consideration from comcast. At our local office, they think they are great, and cannot be touched. Well, they need to fire Steve Walker the Operation Manager, Dawn the Manager, whose husband works there, and for all the so cute girls at the front desk with no personality get real, learn how to treat and talk with the customers. Who do you think pays your salary. Oh, let's not get started on the tech's. Although I have to say they one two who are great, but that Michael, don't ask. He should have been fired a long time ago. Well everybody, I think the best thing for us to do is switch companies, and when they have to layoff, and don't have a job to support there families, and drive fancy cars, and have good meals, and then cannot pay their mortgages, then maybe they will get the message. Maybe soon we can get another cable company, I hear Mediacom is great, wish they were in my area. Just about everyone here is going to Direct or Dish. We sure don't get alot of choices do we. Not happy with Comcast, and definitely suggest they get a facelift. Irate Customer

worst company ever-always raising rates, giving constantly more commercials, junk programing from 1930's-with dead actors, same old shows moved from one channel to the next channel always shown for day after day week after week month after month and year after years, how can they get away with this, because viewers don't canel them out of existence. wake up payers!

This company sucks!!!! They are even as bad if not worse than Dell computer. They now route some calls to asia, philipines, east texas and where ever. Today the hd box went out and was confirmed by comcast central that a tech has to come. They wont come for 2 days and this is the big football,playoff weekend prior to the super bowl. The boxes in my home have all been changed at least 2 times, some even more. The reason for that is the a hole company only uses refurbished junk from mexico. So now I will sit here and look at a dead 72 inch screen all because comcast sucks and wont send someone out to replace the box. Perhaps they have to wait until juan valdez bring one over the mountain on his jackass. COMCAST SUCKS!!!! A POX ON ALL OF THEM!!!!!!!

On Comcast communicating within...My phone number was transferred over two months ago from Comcast to another provider. A week later they picked up my router and boxes. Left me a receipt. Seems as if that was enough to let billing issue a final bill. I have had two regular bills since. I have called twice and chatted online. (each call more than 30 minutes. Today after speaking to three reps I found out that I had to talk to the disconnect dept to become "disconnected." Even though I have been connected, the reception wasn't too good without a router or TV boxes:)..I have had two calls from bill collectors even though the lady on chat said not to pay until I get the final settlement bill. It sounded like today that they may send me a final bill in a week or two. I doubt it...

We got duped by the comcast scam. Tell us we are on a fixed price structure for life and then in 6 month the cost goes up. When we called them on it, they said the price was only fixed for the service, not the equipment. What a scam, we are canceling and in the process of finding new service.

I rate this corporate office as they suck !!!!When a call back number is left no one returns the call with an extension that is relaible. It is always voice mail.I just report the affair to the Lousiana Public Service Comission...

First let me start out by saying Comcast is the worst Cable Company ever!!!!!! I was scheduled for a tech to come out to my home on 12/28/11 between the hours of 08:00am & 10:00am to connect my internet and phone. what I got was lies,lies and more lies! the tech never show'd but indicated he did. I was promises call backs from Reps., Supervisore and the tech him/her self which I did not receive a call back.To add insult too injury in order for me to find out anything pretaining to services that was suppose to be rendered to me I had to call comcast back only to recieve more BullS--- excuses!I was even told that the tech would be coming back out to my home only to be lie to yet again. I wasn't told the request was denied early that day(like yesterday)until today! I was given a total of 2 or more tickets that was put in on my behalf with detailed information regarding the error on comcasts part in hopes of getting customer service satisfaction. What I got was rescheduled for another appointment slated for Dec.30,2011 between 08:00am & 10:00am inwhich I wasn't unaware of until today when I called comcast back to follow up on my calls I made to them because they did not follow up on the calls they promise to me. I could go on and on about the incomptence of comcast abililty to give adequate customer service but y bother a waste of my time and if another cable company serviced my area for internet and phone comcast wouldn't be a thought but because I have no other alternative I'm stuck!... What I wish people from my area would do is boycott there ass and let them feel it in there pockets I bet that would wake their asses up about the unfair treatment they're given to customers...US!

I hate comcast its the worst service I have ever had not to mention the group of individual they have working for them are all incompetent fools. I waiting 2 hours to speak to several idiots that still didnt get my issues resolved.