Comcast Corporate Office & Headquarters

Like everyone said Comcast does not deserve a damn thing! This has been the worst company ever!! I have been on the phone with comcast for several WEEKS..So happen i made a 100 dollar payment come to find out one of the reps sent my payment to my old apartment which didnt make any sense to me, because how can u send a payment to somewhere that doesnt exist!...neways they kept cuttin off my service every week and we have been reconnecting are cable which made them add fees to are account which made are bill 500 dollars!!!! r u serious!! so dey also made us send are banking account information because they wanted proof that we have paid the 100 dollars like this has been a terrible experience being a college student,I hope in the future that they will cancelled comcast completely! the WORSTT PLACE EVER!!! IF I CAN SUE THEM I WUD FOR LOSING MY PAYMENT! PLZ IN THE FUTURE FOR NEW COMCAST CUSTOMERS DNT LET DEM FOOL U ITS A JOKE!!!!

To say that I am angry would be a grave understatement. I am so mad (and my neighbors concur) that I think I will get together a petition to eliminate Comast and get another service for our ENTIRE community which is about 475 homes...many with bundled services and most with more than one tv set. I am also considering suing for extreme stress, etc. I am a 71 year old retiree who is Care Giver to a person under severe Social Security DISABILITY. As such, it is extremely necessary for me to have access to phone and internet service. A while back my tv set began acting up with the voice getting lost and the picture breaking up. I called Comcast and an appointment for a home visit by a technician was set up. Believe it or not, the tech did show up on time and did seem able to fix the problem. A very short time after he left I noticed I had NO telephone and NO internet conection. I called Cablevision around 4PM and said I needed someone to come back to fix the problem. At first I could not get a clear connection to them with my cell phone. To make matters worse, I had the same garbled sounds when I called from my neighbor's land line.They could hear me but I could not make out what they were saying to me. Finally the line cleared and I was told the earliest I could have a tech come to my home was between 3 and 5 the following day. I spoke to customer representatives and floor supervisors galore but all I got was the "talking points" which said this would be the earliest a tech could come. TIME AFTER TIME I EXPLAINED THIS WAS A MEDICAL EMERGENCY and that I had to have phone and internet service to reach doctors, hospital, etc. NOTHING ANYBODY COULD DO. They had been given their marching orders and refused to be budged. I asked countless times for a number where I could reach an administrator who would have the authority to MAKE THINGS HAPPEN, who had the brains and authority to get tech service to me that day. My use of the term MEDICAL EMERGENCY fell on dead ears. They could or would do nothing...I was booked for the following day at that late time. When the tech came on Friday at sometime after 4, he was able to get the phone problem fixed but was not able to put the computer problem to rest. He said he could do no more (what about fixing something that worked perfectly well until the TV tech showed up the day before?) On Saturday the only thing the tech could say was "Call Apple." He could not fix what had been fine before the first tech came. I asked him to remain with me for just a few minutes while I called Apple to insure any corrections that might have to be done were done properly. All he repeated was "call Apple," and was out the door before I cold blink an eye. I can see that the people who wrote reviews above were very dissatisied with the way Comcast handles their so called Customer Service. My biggest complaint was that the customer reps could give me NO WAY to contact someone above their pay grade who could get things done in a MEDICAL EMERGENCY. Up to now I have bundle tv, internet and phone with Comcast paying extra for some Premium Channels. Needless to say will research changing all of these services and will speak to my neighbors about bootng them out of our community or good. I would like to ask...was anyone who voiced a complaint through this medium EVER contacted by someone from Cablevision? If by some chance (although I doubt it) you were did they to do ANYTHING to help you?

Comcast in my area of Richmond, VA is not good customer service. First you have to hold on the phone for 30 minutes and be transferred several times. My complaint is I had fuzziness on my television. Tech came out and said I needed new line installed out back from my box but he left it above ground. He said utility company would have to mark main lines which was a safety concern. I called back a week later to find out when Comcast would dig the line into the ground, rep said within 30 days and I informed them to call me prior because I have a dog in backyard and my gate is locked. Lo and behold they came yesterday went into my locked backyard and dug the line into the ground without calling. I called yesterday to complain and was put on hold for 30 minutes to get me a supervisor on the line. I hung up but am going in person with letter in hand to complain and to be sent to corporate office. Oh, and on bill in small print they are adding 1.99 as of July 1 2012 to all subscribers because they want to while dropping Soapnet channel without warning.

I called the local Ft. Laud office to report cable damage while our company was digging on a job site. The local office tried to sell me new service and hung up on me when I asked if he not heard why I was calling. I called the corporate office and after 2 disconnects from the auto system I got a live voice that answered. She then sent me to a voice mail.... I had some question which of course a VOICE MAIL can't answer so I called back got the same live voice this time after 1 disconnect. I learned that only the corporate office handles such calls. Gee you think you might want to clue the local offices in so they can at least say " let me give you the number to call, we don't handle that at the local level." I mentioned the constant disconnect while on hold at the corporate office auto system and she did tell me that the number I call 215)665-1700) is not the best # to call and gave me 215)286-1700 instead. Comcast is a company that has grown faster than expected and its ability to manage at the basic level while growing appears to be beyond it capacity to give quality service. We as consumers have options though not the greatest but we do have some. We don't have to keep bending over or keep opening our check books while getting less of what we pay for. It is not as if we have no choice other than concur with others on how sorry comcast is. Our family business uses Comcast they offer better service than residential perhaps they should do like packet 8 who dropped residential services and focused on their area of strength. I dropped comcast cable over 1 yr ago,and get MANY channels from my HDTV. I view movies via netflix and other web sites on my pc or laptop via 4g wireless with another company. Our home phones are no longer with comcast and its just a basic land line for emergency and faxing out. (had majic jack since the beginning, its an a economical back up.) our cell phone is as for many our main phone. My phone tv and internet expenses are actually less than the bundle "DEAL" with all the fees. My point? We got out of my comfort zone of convenience and took the time to check into our options, besides tv only takes up a small percentage of our 24 hrs right (hmm). Check out the choices we have as consumers and stop feeding the abusive comcast monster.

My name is Karen . I an VERY UNHAPPY with my Comcast Service . My cable , phone, and internet all went out late on June 16th . And I was watching a good movie . I called the 24 hour service from my minutes cell phone . And I had to keep asking the guy to repeat himself for his English was very broken . Sad but true . After awhile I began to listen carefully and could understand him better . He and I sat up a appointment for June 19th between 1:00 and 3:00 I told him that an AM would not work for me . I have been sick and resting in the AM. So PM would be great . I told him i would have to cancel my doctor appointment but it would be okay cause I needed service and a PM time frame . Well they sent someone out on June 18, the wrong day and wrong time . I called them and ask them why ? They send someone out like that. They were very rude to me and disrespectful saying I was wrong . I was upset and mad . Now I have appointment for june 19th am 10:00 to 12:00. I pay my bill which is never cheap and get rude service . What a deal . So I ask how do you plan to make me a happy customer? What are you going to do for me on my bill? I hope you care enough to fix your problem with in your company. You can call me at 309-808-0564. And you have a great day . Karen Casali /

Its not the employee's fault. Reps in customer care really do care. The real problem is they hire tech savvy people that suck at making sales, corporate them puts so much pressure on them to make sales with threats of termination. They then hate their job and in return just don't care anymore. It's too bad really, we feel bad for all the customers out there. Just don't blame Comcast for high prices, it's not their fault. All Hollywood, SAG, distributors and production companies refuse to ever take pay cuts and therefore your cable bill will just keep growing.

As the others say comcast is a big joke coust .service needs to be replaced by trained people . They are not knowledgeable ,give you the run around,bill you for stuff that's not yours ,coast has ruined my credit even more because of this! They keep saying new i owe a bill back from .09' when i never had service w them. Then i had service w them in 2011 dec-jan.2012. Under 30 days moved to another state came back in Sept 2012 ordered service and was getting the run around for service.too this day they are still saying i owe for 09' no way to prove that's not me but that i had service in 2011-2012. Now if that's the case how did i get service???! Coast you have proven to me over and over again that you are very poorly trained . I want this matter off my credit ! And important going to someone else who cares.ALL YOU WANT IS MONEY! I PRAY YOU GO BELLY UP !

we have comcast nightmares, over charging technical problems been out over ten times over 70 calls, hang ups they cant fix internet wifi and now have called local police on me it's insane how they run their company.

Comcast REALLY needs to work on their employees in the Comcast stores. The workers in the field are good, but the people in the office are TERRIBLE. So incredibly slow that I waited in line for 40 minutes just to be told I couldn't be helped. They also didn't open until 2:30 in the afternoon and were only open until 6. What a joke. Comcast-you REALLY REALLY need to work on this issue.

Worst Customer service ever experienced. No TV guide organization.& techs don't like working for them. Bad example of how to run a company. How can it be wrong to hate when dealing with this disorganized type of company. God forgive me.

I had an appointment for a technician to come look at my Internet and try to resolve to issue of why it keeps going down. It took me forever to get this appointment. I had to leave work early to ensure I was home to meet the tech. Several hours later after sitting and waiting, no one arrived. I called Comcast and the response I got from them was unbelievable - "your were the last appointment of the day snd the tech was bag logged and could not make it. Techs do not work past 8pm, would you like to make another appointment?". WTF!!! Then why the hell did these dumbasses schedule my appointment from 6-8? Good bye Comcast, hello AT&T!

Comcast should stop outsourcing to Digital Globe Service, who are outsourcing it to TRG in Pakistan and believe me they are not doing a good job at all.I called Comcast few moths back to hook up the cable and I was unable to understand this person(Fred) so I asked him to call his supervisor.Now supervisor name.. Bruce whose accent was Indian keep calling me Steve, I asked Bruce where you guys are located...and I was shocked they are located in Lahore,Pakistan. well he signed me up and scheduled me for the installation.I have been waiting for installation for over 6 weeks now and no one ever call me back about the status. Company Should take serious action against these people.And for God sake stop outsourcing we need jobs in our country.

Comcast is a joke!!! I made an appointment three weeks ago for my new home. I waited for 3 hrs and I called comcast to see when their tech will be coming. I was told it was rescheduled for June 6th. I was not notified or aware of the situation. It is also unacceptable to me that appointments be changed because "we dont have a tech." Why wouldnt you have a tech when this appointment was scheduled for 3 weeks. I keep getting a run around and still after 2 hrs do not have an appointment for install. I have contacted their corpoprate office and hopefully we can resolve this matter. What a joke this has been

Comcast is an unethical business. I ordered their service and after one year, called to tell them I wanted to change my service from phone and internet to just internet. I was told that my service had automatically renewed and that to cancel the service I would have to pay all the remaining balance for the year. I was definitely not told of this matter and when reading again the legal document that I signed, there was no information about this matter that I could see. Certainly, for a condition like that, I should be told by a human being and given the option of going on a month to month billing service. I will never, ever be a comcast customer again.

They are not even worth a star I had basic for a long time and wanted more channels. The teck that came out had wiring that he didnt know where it came from, they had wired into my computer my phone with duck tape with the basic I wrote the corporate office they in return send my letter to someone here in Balto and they send a teck out, but this teck had already been to my neighbors so when the siding was pulled up the change was already done,all the wiring had been removed I might add too they will cover one another wrong or right They also have someway on the computer when they pull you up to defend the last person or your problem They NEVER get to the rut of your problem they just cover it up like the wiring And if you dont agree they make things happen to you tv the sceen turns green etc etc like a game As bad as people need jobs now!!! The mentality that is used here is beyond me!!

Sorry but anyone overseeing this madness is asleep at the wheel. Comcast and other corporate entities continue to puppet our government and steal our children's futures. It's funny I hear so many things about what and how to change America for the better. Yet we continue to let evil corporate entities rob and mislead us into poverty.

I hate comcast customer service. I wish they would fire the whole team of badly trained associates and start fresh. They consistently provide bad information and give you the run around.

this company has no right to charge a deposit of 150.00 for anybody good credit or poor credit! I am not paying for someone else skipping on a bill or a box! F Off,I got another provider instead. Or, maybe Ill just stay with my current compqany even though Im moving to a new house.

The woman who came to our senior center promised us lower rates (my first bills were $29.95/month for several months, but then escalated up and down from the $50s to $80s, $90s, and ultimately $123 - my income being less than $900/month), but ended up switching my account to a very limited, boring package to "save" me money - I hated the "economy" package channels she gave me, keeping all the extra costs a secret to me, and instructing me to "get a new box" because she thought my BR box was too old and defective - which it was not, and finding out it was the same box and could not receive channels she had given me without a $10/monthly fee added for the extra box I would need to get. Only the people at the neighborhood store were honest, so I asked them to restore my old package, which they did, and even got me a discount on both TV and Internet! It is best to deal directly in the neighborhood pay center/store - the independent agents seem to hold back on the complete truth about packages and costs...just to make their commissions...or they don't really know their "product" well. I will never trust anyone coming to our center promising to help us senior citizens save money on our Comcast bills! (Most of the residents said "They aren't gonna help us! They're gonna just tell us the same old lies as before." "They take more time and care setting up the refreshments to bribe us and get our minds off the problems we want to discuss."

The employees we have dealt w/ have been very considerate and attempt to do the right thing. The problem is that Comcast is too bag..and when you get this big customer service declines. In short; Cable keeps going out for days at a time, hard to schedule service (thank goodness we bought the service insurance!!!) 10 tech's could not fix it...bucket truck came out, ran over my water main and cracked it...cable still going out off and on. To top it all off, no one can give me any freakin answers!!! My head hurts..