Citibank Corporate Office & Headquarters

I have a Citibank credit card. I tried to dispute a payment, have been in regular contact with their disputes department, and have sent them everything they have asked for in a timely fashion. There were two payments to the same vendor that I was disputing... I was told they were combined, and this turned out not to be the case. I was told they sent out separate notices for each -- I never received the second, and when they resent it and I responded to their request, they told me the time had passed and they could not process this dispute. I never received an answer regarding the second one. The zinger is that there is no file number on the documents they send you, so you don't even know to which dispute they are referring when they answer you. They do not support their card holders in these situations -- they simply make your life more difficult, without providing the service to which we are entitled. My advise would be to avoid taking out a Citibank credit card.

Me and my fiancé' spoke with a senior supervisor in Nevada ( by the name of Krista, team 45) on 12/20/2010. We contacted Citi because we were sent a letter stating that our limit would be reduced due to one late payment within 6 months. The supposed late came because we moved from California to Tenn, and did we not receive our bill which anyone that makes a major move from state to state understands that Citi or any other bank is not the 1st thing on their mind and the bill/statements are the reminders. Now, speaking with a rep, supervisor then after speaking with the senior supervisor, she came to the conclusion that it was the call centers fault for not updating our information but it was nothing they could do to resolve the issue, except for to run our credit again. Well because we have just bought a new house we know that it is not good to have your credit ran so soon, and after the fact that it was indeed the banks fault we feel that the bank should just restore our account to its normal limit. The senior supervisor was very rude and did not listen to us to the point that we just hung the phone up and she called back and we let her know that the reason she was not understanding what was going on was because she was not listening. After all of this she ended up giving us a $100 credit towards our account and asked if we would like the president to call us and we replied yes. She continued to let us know that it was not up to her to fix the problem because of the credit law passed by President Obama it was nothing she could do. We feel that it was not our fault as the consumers and the bank should resolved the issue by restoring our credit line to its original balance. We can be called at (424) 249-9176 or (818) 793-7479. thank you

I dont even want to begin telling my story. I just want to say that the Citi bank corporate office that deals with dispersing student loans and grants, is the worst customer service and the biggest mess of a company that I've had to deal with. I will never use citi bank and would never recommend it. I will do everything in my power to make sure no one uses your services as citi bank.

Citibank does not know the word of "customer loyalty", regardless of over 10 years with this company, and an sterling credit history. Unfortunately, due to 2 payments being past due (3 and 4 days respectively over the last six months) they have lowered my available credit by $15,000!! While I acknowledge and fully accountable for the late payments, the payments were made, and Citibank earned twice rather healthy late fees for my tardiness. Now I am advised I "breached the terms of the agreement", thus the lower credit for six months. I think my pride is hurt more, and the total disregard for the customer. Shame on you Citibank, please continue to spend millions on advertizing to attract new customers. My recommendation is that you appreciate the ones you have. After my small balance is paid of in January, the account will remain open for but a short period of time as I understand it is prudent to do so to maintain healthy credit. However, I have no intention of staying with a company that clearly disregards the very essence of it's being.

I believe Citi Bank is the owner of my mortgage and my servicer is in the process of doing a loan modification for me. I don't know why the banks don't get together with the govn't and come to some kind of solution to slow down the rate of forclosures. My idea of lowering the principle down to the assessed value of the property at a 2% rate of interest would not only keep the people in there homes (providing they have a job) but would also slow down the unemployment rate and create jobs. Remember for every forclosure there are ten families affected, a dominoes affect. I know the banks don't like the above idea but we need to work as a team, the govn't instead of waisting billions of dollars should compensate the banks with the above idea. Does this make any sense to whoever reads this. Please respond.

I have a savings account at Citibank. I went into the hospital with a six by pass that went wrong. 6 months later I was out of the hospital being homecared by my family. The surgery was in Texas and I was living in Florida. Since I am single, I had no one to check on my accounts during this time. I am finally able to get around to follow up and Citibank advised me my savings account was unable to be accessed due to inactivity. My ATM card had expires and they told me I would have to write a letter and ask for my account to be reinstated. I gave them my password and other personal information over the phone, but they couldn't help me. The first two people I spoke with couldn't speak English and were probably outsourced. The supervisor was of no help either. What a waste of 45 minutes of my time. When I finally get my money out, Citibank will never see me again. TRhey wouldn't even update my change of address and phone and website wouldn't recognize my ATM card.

I'm living in Germany for the US military, so I called and updated my mailing address for my credit card. I had a $24K limit and $0 balance, but planned on using it in conjunction with a move back to the US. As a result of the fact that I updated my address, Citibank put locked me out of using the account. To have the lock lifted, they required I go to a Citibank location, but couldn't tell me where there is one in Stuttgart, Germany. Then they told me to call back and find out from one of their partners in the US if there's a way I could verify my idemtify through alternative means. I said that since I couldn't use the card simply because I updated my address and they didn't tell me the problems I would have thereafter that I wanted to close the account. Again, they wouldn't close the account until I went through their verification procedures. What a nightmare!!! This is a third rate financial institution with policies that defy logic. This business is so bad that here I was about to use the card to charge between $15-$20K in a 4 week period and they didn't even want to do anything to help me be able to give them business, which is what I thought they're about. Is there anyone with a brain working at Citibank?? Fire all those over-paid alleged executives and put the cleaning help in charge because they have more common sense than the blithering idiots who are currently running the place.

I HEAR YOU HORROR STORIES!! I WOULD NEVER USE THIS COMPANY AS THEY ARE CALLING ME DAILY FOR 6 DAYS NOW AND I DON'T HAVE A LOAN WITH THEM! SOMEBODY BY THE NAME MARIO O FURUSSIO HAS A LOAN OR ACCOUNT WITH THEM BUT I'M GETTING ALL HIS PHONE CALLS!!! I DON'T KNOW THIS PERSON! I HAVE CALLED FOR 6 DAYS AND TOLD THEM I'M NOT SPANISH AND I'M A GIRL SO STOP CALLING MY NUMBER, THEY "FIXED" THE PROBLEM SO THEY SAY BUT, WHY ARE YOU STILL CALLING MY NUMBER AND ASKING FOR THIS PERSON!!!! I CALLED CORPORATE AT THE NY NUMBER LISTED AND HE GAVE ME ANOTHER NUMBER TO TRY AND GET THE CALLS STOPPED! I HOPE IT STOPS AFTER TODAY OR I WILL POST THIS TO CNN'S HOME PAGE. GOOD LUCK TO ALL OF YOU I WOULDN'T WISH THIS NIGHTMARE ON MY WORST ENEMY!

Dear Sir, Date: 08-20-2010 I am writing you this letter with sorry and pain from a citi bank employee. I was harassed by her there were no reason to be harassed. I had requested her to print deposit stamp on my deposit slip I know citi bank trying to cut paper waste but on the other hand they are using paper to waste. Which is two page deposit or withdrawal slip. I do understand that I do have to use whatever is the policy change. But the deposit that I had what will be the violation of policy. Is the policy if I do not like a teller I should not go to that teller? On 08-20-2010 amount 5.45 to 5.55pma at (00154) Astoria in the corner on Ditmars and 31st Street Branch I was told by a teller Name Maria Rosales If I do not like him next time if I come I should not go to him, as well as she told me that not to come to the brunch if I do not like her. In the news that citi bank did not gave an employee to dress the way she want to wear, she sued citi bank. I went few times in that brunch I had seen that she had discriminatory attitude other than her race. I do not want too much to talk about this matter. I had to go to that brunch because it is some time convenient to deposit checks to my citi business account. I spoke to the manager on duty and told him that I would not write about her. But I decided to write to you if I do not know what is going on in the field. You should have a very secrete shopper which happen during busy hour and they who is the secret shopper. I would tell like much citi bank brunch some teller is very bad has not their proper training in the worst situation. I did not create any worst situation but citi employee did. I just request her to print deposit record on the back of my deposit slip and told her I know they are changing. She just told me she can’t and she will not. Then I told her that I do some time lose the paper request her again to print. Then she told me if I do not I should not come to her window as because I told other teller do in different location when I deposit. By the way I do deposit in deferent location because I do have a job and go to school then I do deposit checks in location when convenient. I do want to request you please personally take necessary action to train her to be the good employee. I am not requesting you to fire her. I do want her to understand she should not create a situation that becomes a worst scenario. Which happened on my case I had shown to the other people as a crazy person? Also, your lots of teller in different location teller do not know what the deposit cut off time for the day is. Your most tellers need good training on customer service and back office operation procedure. Then they would have an idea how to handle the situation not to create. On the other hand if she is rich she should not work this type of job which she does not like. Also, I am very much concern about that she might take my business account information to use for something. I am requesting you to take necessary action. She must not be safe the way she acts. Manager told me that she was crying, if she do that type childish should not work this type stressful job or she should be trained properly. I personally be harassed by her attitude not only to I did went their few times I had find her attitude is very rude and aggressive and she is raced. I want to add for some other citi location like stairway street brunch in Astoria, in Hillside Avenue in the corner of 169th street, some employee is very aggressive With the best regard AKM Shamsuzzaman 646-320-8518

I have a Home Depot account financed by Citibank that I have been late making payments on. This has been a tough year for me. I had to take a leave of absence from my job to care for my 83 year old father who is blind, has a heart condition and is currently recuperating from colon cancer surgery. I find Citibank difficult to work with in terms of negotiating payments to accommodate their customers when there has been extenuating circumstances. I was told by the customer service representative that when I signed the contract for the credit card that I agreed to the late payment fee that would be assessed. That may be so, but there are situations that occur in life that are sometimes beyond a person's control, and the only bank that has not worked with me is Citibank. I called to discuss being put on a hardship program and I was told that I don't qualify. I was charged a late fee when I was only one day late with the payment. I asked if you would waive the late fee if I paid the balance in full minus the late fee, and you would not do so. If I'm struggling to make the payment I already owe, how do you think I can pay more? If an unemployed person cannot qualify for your hardship program, who qualifies? The other banks I fell behind making my payments with set me up in a hardship program immediately. If you think your way of doing business will keep you in business, I doubt you will make it through the economy crisis period. Your representatives are trained to extend an apology to customers but we all know how superficial words can be with no action on your part to indicate you are willing to work with your customers. I didn't ask you to cancel the debt, just make it a little easier to pay it! Believe me I want the debt paid more than you realize and once my account is paid in full I will never want anything to do with your bank again, and I would like the world to know it!

We have been dealing with Citi Bank for almost 15 years and have never missed a payment. We have recommended Citi Bank several times because we have had such a good experience with your corporation. Since we have chose to refinance, we have had nothing but a nightmare. We have been asked for the same paper work over and over again, when we call to talk to someone we always have to leave a message and it is days or even weeks before anyone gets back to us. It is almost impossible to get ahold of anyone in your Michigan Office.After we paid $650.00 in Appraisal Fees, and Handling Fees, is when this all started. We would like to have our $650.00 returned to us. We have been told several times that we would be contacted by the closer and instead they want more paperwork from us that they really do not need. We have mailed, faxed mountains of paperwork to CitiMortgage. We were asked several times if we wanted to drop the loan, we finally did today 6-29-10 after they asked for more paperwork again and being threated a penalty for not having the loan done on time. This is some of the people we talked to: Angie Krebs, Ben Arnold and Michael Clark. We want a call back on this matter as soon as possible at: 919-262-6561. Daniel R. Cerny, Sr., Janet L. Cerny