Citibank Corporate Office & Headquarters

I got account with CITIBANK in Laurel maryland. Block due to hacking activityon 5th june 2012.They promised to clear my online bill payment after block removed.They did nothing after block removed.when asked they laugh and refuse to help.I clear payment by calling from citibank desk phone on 11th june 2012.They lie and due to their negligence my mortgage payment and water bill was held up. Ramesh P. Patel

The folks at Citimortgage should be sent to the Middle East where they can fraustrate the heck out of enemy. The Modification department is runned by untrained fools whose only comments is "Don't worry about that." They make you feel like the most unimportant person while trying to tell you that everthing is OK. I have served in the military from the Viet-Nam war through all conflicts involving the deployment of USA service members, but, my worst conflict has been working with the Modification folks at CitMortgage. The CEO from Citi need to go on the show "Undercover Boss" in order to see how customers are treated. They need to educate their folks on Customer service and satisfaction. Whatever you folks do, do not get a morgage or credit card from Citi. You will be selling your soul to the devil.

First, a response to DaPutz, If your getting a call from Florence, KY., You have not paid your bill. It is not a bogus call or a sales call. It is a collection call. Citicards back alot of retail private label company's which includes most gas cards. Shell, Exxonmobil, Conoco to name a few. If your not sure why we're calling, look on the back of your cards, you'll see Citi. Second, when you call in, ignore the prompts and you will be directed to a person. They can look your acct up by other means. I don't have a response to some of these complaints because the truth is they are right. There is way to much red tape and no one person can correct the problem, everything has to be referred to someone else. I only wish I could. I hate how things are handled, but I have a family and have to work. I am lucky to have a job in this area. Most employee's feel this way. I do need to warn you though, If you call and immediately start yelling, you will not get any help. Remember, you are talking to a person who is frustrated about the red tape and is tired of customers taking it out on them. Bottom line, we did not make you apply for credit. Pay your acct on time and follow through after acct is paid. Citi doesn't send stmts if nothing is owed.

A friend of mine attempted to get her credit limit raised from $1800 a mo. to $5000 a mo. She's a cardmember for 25 yrs. Her net worth is $850,000 plus owns her condo outright in San Mateo, Ca. She's beneficiary to accounts worth 3.6 million. In other word, she's NOT a risk. She wanted the increase so she wouldn't have to carry so much cash on her vacation. CRAPPY customer service. She's taking her business elsewhere, Fidelity in fact. They have GREAT cust. service.

For years I tried to get my Sears Card paper statements stopped. Seemed that fell on deaf ears. Then with Citibank the issue seemed to be resolved. BUT, now whenever I receive information about offers or changes in the account, then send me a full account statement, with all the account numbers and personal information, with the changes attached. Can't you understand I do not want these statements with all my account information on them sitting in my mailbox? When all other companies send this info they just sent it with the last four of the account, no other info. Calling any of the CS numbers just gets you more frustrated as they indicate it is policy. NOT something required by law. Citi seems to be filled with incompetence.

Please stay away from Citi Bank, If you have fradulent and/or unauthorized charges on your credit card Citi Bank will find a way to make you responsible. I spent over six months dealing with Citi and was finally told there was nothing they could do. On the positive side Citi did sent me the forged credit card slips so I have enough ammo to procecute the crook. I left Bank of America because I travel often and I wanted the American air miles, a big mistake. Bank of America has excelent software which monitors typical patterns, if a card holder has charges out of their usual pattern Bank of America will call you. If the card was used fraudulently they will take care of it and simply ask for any information you can provide. They also do this for debit cards. You will not get air miles however there are cards that offer cash back and other benefits.

I've called customer service in regards to one of my accounts, and I spoke with one of their associates that was very rude, not only was it hard for him to understand the customers need, but the lack of competence to do anything right! and then he had the nerves to talk down on me to his Supervisor... When His supervisor took over the phone call, she asked me to hold while she took a look at the notes on my account when she came back, she said "my associate is correct and the charges on my account are valid and she will not dispute the charges" while she was stating this, she was getting an attitude with me and started to be rude. "THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED" I would no longer be banking with them and I advice that no one open any accounts with this bank! History has away of repeating it's self. Thank for reading, Dr. Evans Sr.

A few years ago I supposedly was mailed a change in terms of either keeping my (at the time 6.24%) interest rate and once paid off the account would be closed or keep my account open but my interest rate would be reset to 29.99% (which is the penalty rate but Ive never been late ever). I never did receive this "change in terms" letter and my new interest rate was instated automatically. Once I received the latest statement and I saw this HUGE PENALTY interest rate I called and was finally informed of this "change in terms" that I was supposedly mailed, that I still havent gotten to the this day nearly 3 years later. At the time I was told that they could do nothing about the letter. I surpassed the timeframe allowed to deny the change in terms. So all I could do was see what promotion was available to me..I was initially given a 9 month promo intially at a 8.99 interest rate...but once that was over The default rate would reinstate to 29.99% and I would have to call in again and again and again...to see if I could get another promo (IF EVEN AVAILABLE). Over the years and numerous Promotions that only give a temporary fix to the HUGE mistake of one simple letter I never got I have wasted countless hours and cell phone minutes just to be right back at the end of another promotion. The problem here is this time I was told that the best interest rate I would be allowed to get would be 21.99% (after coming off of a 7.99% Promo). This is rediculous. I was out of work do to a serious injury for 6 months, laid off for just over a year, recalled back to work on cut hours for almost a year and a half only to get laid off again this passed January AND I have never (even before all of this BS) ever been late..I have even paid my account to 0.00 a few times in the past. Now of course 21.99% is still unacceptable as I am "AN OUTSTANDING CUSTOMER AND MY BUSINESS IS GREATLY APPRECIATED", which is what I get told with every phone call I make to them. With this "new promotion" that I was offered I asked to speak to a supervisor which I had to repeatedly ask for with this "foreign" customer service agent because she said that "noone else can do any better". Finally I was transferred to a supposed "Supervisor" in which I was told that the 21.99% was truly the best interest rate on a $9000 balance, nearly tripling my minimum payment. The Problem was that It wasnt the supervisor i requested but a representative in their Collections Debt....which is noone I should ever have had to speak to based on never being late nor want to close my account. In this conversation with this "individual" I was demeaned and talked down to and treated like I was a young dumb 19 year old kid with a new card that I never made a payment on. My relationship with CITIBANK has been for 15 years and I have obtained 4 other accounts with them because I thought they gave a shit about their customers...and Previous to this crappy situation I loved Citibank and I was truly treated with respect and appreciation. Based on the progression of the insulting conversation I was becoming very frustrated and angry with my treatment. I asked a simple question and was literally put in silence with no response. As about a minute or so pass I finally hear him and begins to play like I lost service...I am still in the same chair and position as I have been for the first part of this TWO HOUR coversation. I then make a statement that I will accept the offer he has given me as long as I will not be denied any future promotions during this offered promo timeframe, and He continues to talk down to me as if I was retarded and could not understand him...So I repeat my statement and He begins a monologue about his life so I tell him one last time that I will accept this offer if He will guarantee I wont be denied any other offers during this timeframe. He does not even answer or respond to my question/statement, just continues to speak to me like Im mentally challenged, So I hang up and call right back and request to speak to the highest leveled supervisor that the new representative can reach. This is when I find out that the "individual" who spoke to me with no respect and would not make active my promo he offered me that I hung up on had CLOSED my account. HE CLOSED MY PERFECT STANDING ACCOUNT THAT I WAS NEVER LATE ON JUST GOT CAUGHT UP IN THE HIGH INTEREST RATE MISSED MAILER PARTY. I was/am furious. The new actual supervisor I now was on the phone with couldnt do anything about the rate that the rude representative had offered me...but she did tell me that they now finally could reinstate the original letter (change in terms) that I never recieved...(I have been requesting this option for years)...as long a request to REOPEN my account would be approved. So now the ball was in their court and I agreed that I would love to reinstate my old 6.24% rate and have the account be closed once paid off. However I needed to be approved to reopen my account and guess what they decided....THATS RIGHT NOT TO REOPEN MY ACCOUNT!!!!! WTF!!!!! so the real supervisor could only offer me one choice...a 6 month 7.99% rate grace period now. Problem is that once this 6 months passes...I have three choices....Accept the 29.99% rate for the life of the balance, Tranfer to another card or Pay it off.......thats all. I never even told anyone I wanted to close my account or anything...All because I hung up on the "individual" that was rude and nasty and a horrible example of customer service. I am so furious that I may even speak to my lawyer about this..I couldnt get them to honor the letter I never got but once my account gets closed by an ashole cust. serv. rep. I get told that I can get it reinstated as long as they approve to reopen it....OF COURSE they werent gonna approve it...this is by far the worse Customer Service Ive ever gotten and I am going to close all of my other accounts with them now..........I dont know...you tell me....am I wrong for being a little angry????

I have been on deployment without access to my citi bank government travel card for almost 2 weeks prior to leaving my APC was instructed and helped out to fill out the reinstatement for to have my card activated for use we did sent it in through fax waited and no access then we did it again and waited and was told that the we did the wrong form . long story short i have not had a meal in a week out on deployment and citi bank is not helping but giving me the run around while i am deployed to do missions and its seems they dont care my APC has done everything and he is getting the same runaround this is how you treat service members who are away from family and i cant get food or anything because of lack of help to have my card turned on . i will report this to higher to let the world know just how citi bank treats its deployed service members . the news stations and papers will be contacted i have received little to no help and have access to no funds to survive due to lack of citi bank customer service to military members.

Citi Card tel #859-283-8074 from Florence, Ky. is "Bogus". Called the number back: The recording tells the listener that the number is no longer in use for Citi Card & to call back !!! Contacted a Miss Lyle (spi)at Citi Card Cust Svc, was placed on the Bank's Do Not Call List, but she said that 859 number is not one of theirs. Will contact the Bank's Security Department next time. Sounds as though it's a scam.

I applied for a personal loan on April 2nd.The sale representative told me for approval one day and within 3 days the money will transfer to your account.I handed over my cheques to the bank after the approval they didn"t transfer the amount on time.I called 3 days to the bank in DUBAI nobody pick up the phone.My first due date for the loan on next month ie,June 5tth ,today is already may 15th.It is bad customer service.

Gentlemen or ladies: I have had the unpleasant experience of having a transfer of funds from savings to checking account go back into the savings account that caused a overdraft with a federal agency. This month I received no benefits from the federal agency and this caused me a hardship where I was unable to pay my rent. I live month to month and this experience caused me a huge detriment and financial hardship that it is affecting my tenancy in the area I live in. I also tried to apply for a loan which was declined and because of an err that your bank teller has made I am paying the consequences. It is bad business! Your training needs upgrading or for longer periods!

I was behind in my mortgage a couple of years ago and eventually got the money to pay the account up to date. Got it confirmed I owed no money and the account with late fees was cleared up. Fast forward 2 years later and I am now being told I have $2500 in fees!!... and they wonder why people a pissed at CitiMortgage. So tired of this crap!!!!

Dear Corporate Office: I just got off the telephone with several representatives from National Mortgage Relief Program and believe me they are idiots. The first representative was very RUDE, her name is Stacy. I called to ask for a Supervisor and she was VERY RUDE. It is no wonder the public has a negative attitude towards banks. These reps acts as if they are the only one with any knowledge or sense. It is a poor state in America when people who represent the banks are so ignorant. When the Federal Govt has stipulated that the monies be given to those homeowners who qualify for loans, the representatives are being God, Judge and Jury. The representatives should have more training period. Hire and pay real professionals who know what they are doing.

I have a charge dispute on my citi card and the people in charge of disputes can't read or understand when you explain the complaint to them. Each time I am assured it will be looked into when in fact they usually do nothing. Half the time the explanation of why they decided the case the way they did doesn't make sense. My complaint with the merchant is they used false appraisals to get people to pay more for the merchandise than it is worth, way more! Citi's response was they can't help that my daughter used my card. I wasn't complaining about my daughter using my card. I was complaining she got ripped off. Citi drug the investigation out so long Citi now says they can't do anything for me. What a circus. I will just have to complain to the Better Business Bureau about how Citi treats customers.

Boy after reading these reviews I realize it's not "just me." I have two problems with Citi Bank. First, I am unable to reach a person to explain my problem. I've tried three different numbers and only get automated people. Second, I have misplaced my card in my own house! I simply can't find it. I know that is not Citi Banks problem, however when I rang up the number specifically to report lost or stolen cards, the first thing the automated person asked for was the card number. Well, ok. If I had the card I would know that number, but I don't ! The billing has an ID number, but the actual card number is not on there. So it's catch 21. I came on this site to get the phone number for home office, but now I see it probably wouldn't do me any good at all to try to get thru to them. Now my payment will be late and I'll be charged a late fee. I'm going to use a regular envelope and write a letter to them with the check folded inside. Maybe a real person will read it. One can always hope. I will not use this card at all anymore. I don't think I can cancel it tho, because I don't have the card number and am unable to get past the automatons. Geeeeeeeee One of the worst "customer service" ever!

I am trying to pay my bill over the phone and keep getting someone in the Phillipines and India. I called the offices in Dallas, Lancaster and yes the number above. They keep giving me phone numbers to these call centers. The locations in Lancaster and Dallas told me I would have to come in person to pay the bill off or call the call center.When I called these call centers they asked for my social security number. I DONT THINK SO is all I could think of. This is the worst customer service I have gotten in a long time. Is Citi Corp going to pay me 10.00 for gas that it takes to get to the nearest Citibank. Bank of America took my payment over the phone with no problem. I am going to contact an attorney.

I got a taste of the "great" customer service offered by Citicards, today. I called the Customer Service telephone number on the back of my card and after entering my account number and providing some other information I was connected with a customer service representative who told me that she would be glad to assist me but the computer system is updating and will not be available for about four hours. That was fine Later, I tried sending a secure e-mail through the Secure Message Center which one can do from inside their online account. Well, it was not working either. So, because I did not know if it was down as a result of the updating or if there was a problem on my end, I called Customer Service again. This time when I got through, some young lady (customer service representative) just spewed off that the computer system was updating, that they were unable to help and call back later - no name or anything. I asked, since she was still on the line, if I could speak to a supervisor. She again told me that the computer was updating. I told her I had another question and would like to speak to a supervisor. After asking her a couple more times, she just hung up on me. I called back again and the customer service agent who answered with her name and gave the same spiel about the computer updating and to call back later. I asked her if the Secure Message Center was down as well. She did not know what that was. I explained it to her and she said that she did not think so, so I asked to speak with a supervisor and she said OK. When she came back on the line and told me that she had a supervisor she also said "and he will tell you the same thing I just did". Carl (who would not give his last name but said he was in Nevada - guess they do not want people to be able to complain to senior management with enough information for them to be found). I explained to him what had transpired and he said, yes that the Secure Message Center was down as well. I said that is what I wanted to know. I also asked him about the way I was treated previously and what the last representative had said to me just before she patched me to him. He said that was not right and that he would look into it. I said that I was not sure why they should be the way that they were, especially since the computer was down for updating and that they therefore were not having to do much until it was available.Of ocurse, I know there will be no followup and I will hear nothing. I have read through some of the other comments here and have to say that I agree with most of those who have complaints. Customer service appears to be sorely lacking. That is why I do not bank with Citibank and why I will most likely cancel my credit cards with Citicards in the coming month or two.

i have not seen a worst banking service like citi bank.................. staff whomever we spoke has no clue what they do.............. dear friends god sake please dont open an account in citi bank and even if you have close that and go to a better bank

I have my own story. I opened a Home Depot charge in December and did not get the bill of $92.00 in time to pay. I recognize that I owed them but did not know the total. I got the new bill in which they charged a $25 late fee and said if the next one is late it would be a $35 late fee. I called "customer service" and asked about this. (I would admit that DOUBLE THE USUAL INTEREST would be fair, but LATE FEE? would not. 30% interest is not good business.) People need to understand that you are charged upon delivery (or reasonable delivery). The fact that there was no delivery means you owe nothing. If they harass you for something you do not owe, they need to be reported and they will be fined. We bail out a greedy bank with federal money only to be robbed later? (I thought pirates lived in other countries.) I will be telling my veteran friends, my church, and everyone I know about this piracy. That $25 will cost them (Home Depot and Citibank) $25 million in lost business. (I know because, as controller, I was going to deposit much more than that in Citibank on Monday.) They can choke on that $25.