Citibank Corporate Office & Headquarters

I think it is terrible that Citi Cards Mastercard has decided not to process Wikileaks donations. I saw Julian Assange's interview on 60 MInutes last night and admire what he is doing and think it is terrible that he is being considered for prosecution by the US under the Espionage Act.

Citibank Corporate Office Headquarters 399 Park Ave. New York, NY 10022 Attention: Mr. Ken Stork, Vice President Reference: Your recent credit card offer. Dear Mr. Stork, Today I received in the mail an introduction and offer to your new Citibank Preferred Credit Card. You are promoting your Credit Card with a 50,000 bonus Thank You Points. You have provided your Annual Percentage Rates for purchases, and Balance Transfers which are 12.99%, 15.99% or 18.99% based on my creditworthiness. Your APR for cash advances is 25.24%! You also have a Penalty APR of 29.99% if someone makes one late payment. Probably the reason why you are sending me this in the mail is because I have a credit score of well over 800 with the three credit score reporting companies and am a low risk customer. I would like to make a statement to you rand all other banking institutions in the United States of America: For years you have run your banks without fiscal responsibility using the American people to supply your corporate officers with their million dollar salaries and their million dollar bonus checks. You ran your banks with less respect than a Mafia Mob organization loaning money to its prey. When you got into trouble you asked us (We the People) to bail you out, and when we did you used our money to continue to pay your executives their million dollar salaries and gave them their million dollar bonuses while We the People suffered with the economy. We the People lost our jobs and when we could not pay our mortgages on our homes you decided to take our homes from us using the foreclosure laws, and put families out in the streets of America without any regard to your faithful customers. Now you come to (We the People) and ask us to take your credit card offer, with a SLAP-IN-THE-FACE interest APR of as much as 18.99%, while your banks are giving its customers less than 1% on their savings accounts. You must think we are fools! You also want to charge for each transaction on Debit Cards, for people to use their own money that you are using to invest for your own profit. I think I speak for the largest percentage of Americans when I say the HELL with your credit cards, and the HELL with your Banks. Find some other suckers to do business with, for this person will pay cash for what he buys, and if I don’t have the money then I will just do without. I will not let you FAT-CATS continue your Mafia style lending operation that you have used to bankrupt this nation. Sincerely; A True American

I ECHO SOME OF THE COMMENTS THAT CITIBANK IS THE MOST DIFFICULT PEOPLE TO WORK WITH. THEY HAVE THE ABILITY TO WORK WITH PEOPLE WHO HAVE FALLEN BEHIND BUT CHOOSE NOT TO. I AM MAKING PAYMENTS THAT WOULD RESOLVE THE ACCOUNT IN FULL IN 18 MONTHS BUT THEY WANT IT IN 12 MONTHS WITHOUT ANY NEGOTIATING AT ALL. LET'S BE REAL CITIBANK LOOK AROUND THE WORLD PEOPLE ARE HURTING. IT AMAZES ME THAT THE ONLY INDUSTRY THAT DID NOT ASK FOR FEDERAL HANDOUTS WAS THE CREDIT CARD COMPANIES... HMMMM PRETTY AMAZING DON'T YOU THINK. HAVE A HEART CITI!!!!!!!!!

My rating of Citibank—banking unit used to be a four or five. However, with the recent incidents that happened to me because of the roles and functions of the customer representatives that I dealt with lately have inappropriately applied in the banking industry of customer service. In addition, the “Information Technology” unit of Citibank is defective and user-unfriendly because Citibank is not even allowing the customer to email Citibank without opening an online account. Now I rated Citibank with poor services and poor customer relation with existing customers! First of all, if you just want to send a brief email to Citibank under an emergency basis, you cannot because you have to expose your identity electronically such as documenting your ATM, Debit Card, and Account Number in order to open the online account when the truth is the “customer's only intention to send a specific email via Citibank’s website to the banking unit of Citibank rather than interested in opening an online account. So, this step does not make sense and it even exposed the customer’s identity to identity theft despite Citibank claimed it is safe to access the online account without risk! Not allowing the customer to email Citibank without opening an online account is totally “backward, defective, and useless for Citibank’s Customers” since Citibank and the IT unit required the customer to open an online account if this customer simply is only want to send an email under an emergency basis to the unit whom handled customer service issues! Secondly, the customer representatives that I dealt with lately “truly are not well-trained in terms comprehending, acknowledging, and accepting the customer's extenuating circumstances!” As a result, they ended upsetting the customers unnecessarily and tremendously! When the customer tried to explain and share the information again with the customer service representatives, the representatives simply were not attentive to the questions that were being asked and not even bother to verify if that is what the customer is talking about. Consequently, the customer representatives simply and automatically jumped into conclusion and proposed defective and inappropriate solutions to the issues or concerns of the customers. If the representatives are not trained to handle customer issues effectively and efficiently, they are in the wrong profession since the field of banking and many professions on earth required the representatives or employees of the company to have good listening, comprehension, problem-solving, etc. skills. The representatives in the banking unit of Citibank are so behind on these crucial skills!

My wife and I have made an offer on a home. City Bank holds the mortgage on that home and had recently approved a short sale and went under contract. That contract fell through due to the buyers inability to get financing. I have 100% financing guarantee from my local bank up to the amount I offered. My real estate agent has sent the offer numerous times to City Bank and because we have heard absolutely nothing from Julie Whiting who is suppose to be managing the account we have had to sign an extension. The home is sitting without A/C, without insurance, and already growing mold. Is it the practice of City Bank to not at least make contact with someone who has made a good offer while the home is quickly depreciating. Someone please contact Dyess Real Estate in Clewiston Florida 863-983-6663 and speak with Ann Dyess or Laura Smith concerning the Shanahan home at 6630 Flaghole Road and the offer that I made. Atleast say we are working on it.

I have several cards with Citi Bank but all have a zero balance.I have been receiving telephone calls from 800-733-1116 and when I answer their machine hangs up. This happens several times a day. I have even wired in my fax to send or receive when they call but that didn't work.I have spent about two hours on the phone trying to get this stopped but no one seems able (or cares enough) to stop it. After one full hour talking to their "customer service dept." I was told to write a letter to their corporate office. This I did but to no avail. I have call blocking on my phone but YOU CAN'T BLOCK 800 NUMBERS. Thank the FCC for that. I am going to cancel any card that is thru Citi and refuse to do further business with them. I wish I had their CEO's private number. He would receive a call every time I did... I bet someone would be able to help me then. Isn't it interesting that when you search their web site for "complaint department" or "Customer complaint" you get zero returns!!!

I have experienced one of the worst expereicne with citibank India. The customer care is useless and if taken this issue to still higher authority "India.Grievance.Redressal.Officer@citi.com" it is more useless

I disputed a charge where merchant did not provide the merchandise and would not return the payment made using Citibank/Sears master card. Citibank dispute dept gave us a run around for ~6 months. Finally, disputed an amount that was different than requested and provided proof of. Most citibank/dispute dept reps seem to have a chip on their shoulder. There is no explanation for this difference in the disputed amount. Secondly, merchant just made up something and now citibank has put the charge once again on my acc. Citibank seems to believe the merchant more than the documentation in under their nose. BTW, I have excellent credit history and have been with citibank since last over ten years. I wonder if bad service is due to the fact that my citibank card is serviced by sears! In any case, I would appreciate some attention from the corporate headquarter.

Dear Sir : It is my pleasure to write to you,please read what is coming next and tell me what is that ? We are sorry for the delay of the delivery of your GOOGLE WINNING FUND be for Received the sad news from one Miss Janet Scott claiming that you and your entire family member has a Motor accident which claims you’re lives. And as you can see she is now ready to received you PARCEL worth 500, 000.00 GBP (Five Hundred Thousand Great British Pounds). So we want to know if really your are dead that is why we want to confirm by sending you this email. Here are her information’s Name: Janet Scott. Bank Name: City Bank, New York Bank Address: New York, USA Account Number: 6503809428 Do you have an empolyee her name is Janet Scott,do you know anything about that prize?

I have over $130,000 (including the $50,000 interest they've added) in student loans with Citibank. They claim to want to assist you in every way possible to make sure you can make your payments manageable. However, I am now 51 days past due because of my financial situation and each time I try to speak rationally with them, they say "there is nothing more we can do to help you." I am a certified teacher, and have been diligently seeking ANY employment possible for the past three years. I am currently a preschool teacher at a low-income (government run) Head Start program. I make just enough to get by, living at home at the age of 29 years old. I understand that I am responsible for these loans, but you would think that I could either be provided some assistance, or for goodness sake I am a teacher for the government! Wouldn't they give me some kind of reciprocation on my loans!? But that is another story... as for Citibank, I am ashamed to say that they are my student loan provider, and I have and I will continue to expose them for the greedy, heartless, ruthless money grubbers that they are. One solution to the debt crisis would be to eliminate student loans! Or even have some kind of relief! RESPITE FOR THOSE HARASSED BY CITIBANK!!!

My wife took out a loan from Zale's for her son to get an engagement ring. Citi calls us 4, 5, 6, 7 times a day. They never leave a message, when we answer, they never tell us who they are or what it is in regards to. That is a violation of the Fair Trade Debt Collections Act. When I spoke to a supervisor, she told me that I have to ask who is calling, and that it's not a violation unless we ask and they don't tell. My answering machine clearly says "Leave your name number and a message..." so I do ask every time. Now, whenever we pick up their call, no one answers on the other end. This is out and out harrassment. I recommend that anyone who has issues with Citi that they write Jud Linville, CEO, at 399 Park Avenue, New York, NY 10043 and let him know what you think of their business practices.

We went to Sears to purchase new appliances for our kitchen. We decided to reopen our major purchase CC from sears issued by Citibank) to pay for it. Much to my horror, when the credit card and statement for the purchases arrived in my mail, it was in my married name from my first marraige 27 YEARS AGO!!! So I called the number on my statement and, after being on hold for 1/2 an hour, an agent answered and I asked to talk to a manager. After being on hold again for 20 minutes a very rude person, named Chad, who claimed to be the fraud department manager, came on the line. All I wanted to know was, "How could that name possibly EVER show up on a credit card? Especially when Citibank ran my credit with the currect (for that last 27 years) last name but issued a credit card under a very old name. They blamed the sales person at Sears. Said he didn't clear out the name that was on the screen to correct the name. My husband and I have both had a credit card thru sears with "our " last name. I am sure that Sears would have purged computer files in the last 27 years and deleted names that were no longer in use. He ended up raising his voice at me almost to a full out scream session each time I asked him how that name could have ended up there and that I didn't except that Sears had done this. Then on the 25th I talked with Jason, he said he was also in the management team, the conversation went the same. Does Citibank train their people to scream at the customers when they the are confronted with a question they can't answer? Then a few days later I talked with John unit # 24201, the conversation went the same. Then on The 28th, someone named Nick called me unit # BSR533. The BS part was certainly correct. He dodged and weaved each question as the others had. I recieved a notice from my "Chase" ID protection of the credit card mistake. I asked all of the citibank managers I talked to why they hadn't caught the mistake. I contacted our lawyer, many managers in Sears, at Chase, and they all felt that my ID could be compromised. I told Nick, that as many cell phone minutes I used trying to get this straight, how much of my time I spend trying to get answers to my questions, I felt the least they could do was pay for 2 years of ID theft protection thru my current provider at less than $15 a month. Nick stated that there was no way he could authorize that kind of credit to my account, and no way for them to pay Chase for it. I wish you had a chance to listen to the phone recordings of all of these conversations. I am a supervisor over 12 twentysomething guys. If any of them had talked to one of our customers like I was talked to, I would fire them in a minute. Your workers obviously need some public communication skills classes...in fact everyone I talked to could use it. Not one person I talked to that worked for you acted like I was the one that was wronged. They treated me like I was over deliquent in my account and couldn't be trusted. Jason was screaming "what do you want me to do?" What do you want from us?" Each time I answered "An answer to how that name got on my card". He just got more angry until he was yelling so loud I hung up on him. In my 57 years I've NEVER had such a terrible experience just to buy appliances. I told Nick that if I recieved another notice from my ID protection company I would contct my lawyer again and I am guessing that would cost you much more then $15 a month.

On July 2, 2011 we sent in payment for the card electronically. The bill was due on the 5th of July. Our bank statment says it was posted on the 5th which means of course it was pulled out. Well they are saying that we owe a late fee of 40.00 and that citibank didn't pull it out till the 6th. I can understand that the 4th being a holiday, but the 5th being a tuesday its a work day the money was there. the guy at the call center which you can't hardly understand, (how about hiring a call center in America), was rude and ignorant, Um hello its not rocket science, duh, Its citi banks fault not ours we refuse to pay the 40.00 fee... And by the looks of these posts customers are not happy at all with citi bank. We do have proof that the money was pulled out of the account on the 5th so if it isn't taken care of we'll call a lawer.

I still have not heard from Citibank.I guess they don't care about there current customers and rely on getting new ones.

I AM A CURRENT CITIBANK CUSTOMER AND WILL SOON BE A PAST CITIBANK CUSTOMER,I HAVE DIRECT DEPOSIT AND MY EMPLOYER PUT MY PAYROLL CHECK ON MY ACCOUNT ON FRIDAY 06/24/11 AT 2:00AM AND NO-ONE CAN TELL ME WHERE MY PAYCHECK IS,I WENT TO MT LOCAL BRANCH IN DALLAS,TX ON COIT/BELTLINE TWICE AND WILL HAVE TO GO AGAIN FOR THE THIRD TIME FOR THEM TO LOCATE MY MONEY.CITIBANK DOES NOT CARE ABOUT THEIR CUSTOMERS I HAVE A CHILD AND BILLS TO PAY AND THEY SEEM NOT TO CARE.I HAVE CALLED ALL THE 1-800 NUMBERS I CAN CALL AND NO-ONE CAN TELL ME ABOUT MY CHECK THEY STATED MY ACCOUNT WAS ON HOLD SO THAT GIVES THEM A RIGHT NOT TO GIVE YOU YOUR MONEY "CITIBANK" THEY ARE CONTROL FREAKS THEY WANT TO CONTROL YOUR MONEY. I AM CLOSING MY ACCOUNT AND WILL HAVE NOTHING TO DO WITH CITIBANK AGAIN THEY NEED TO DO WHATEVER THEY CAN TO KEEP CUSTOMERS AND STOP LOSING THEM. SO I WARN ALL DONOT OPEN A ACCOUNT ARE DO BUSINESS WITH CITIBANK ARE YOU TO WILL ENDURE THEIR POOR SERVICE TO. BEWARE,BEWARE.

I have been a LOYAL Citibank credit card customer since 1991 and over this 20 year period I've NEVER been late nor missed a credit card payment. Recently, I have had the absolute worse experience ever in dealing with Citibank. I am simply requesting that Citi refunds me an overpayment I made in January of this year. I have now spoken with at least 7 customer service reps and 5 account managers and each time received an apology, some ridiculous explanation and a commitment to receive the funds into my checking account within 24-48 hours. Needless to say, it is 5 months later and I still have not received my refund. This is NO WAY to treat a valuable customer who has, in spite of economic hardships, remained loyal and commented to her obligation to not only pay but pay on time. MAKE IT RIGHT & GIVE ME MY MONEY! Your Disappointed & Outraged Loyal Customer - Dawn

I would like to know why my online accounts were deleted with out any notification? I was told that I had to open an additional online account as you were separating accounts by primary owner Meaning that in order to check our household accounts on line I will have to do double work. If my husband has given permission for me to be on the account and for me to handle it all(as it has been for many yrs) why the change? You can't imagine how I felt when I opened my online card and found 2 cards gone!! I panicked and that could all have been down with out that if you had sent a notice of change!! Would appreciate a call.

The service seems to be poor around the globe including Moscow, Russia. Citibank has been considering my request for Miles & More credit card for 1 MONTH (!!!) until I started calling the Citi bank offices daily asking to speed up the process due to my planned 3 week vacation to Miami on June 1. The customer service kept feeding me 'our colleagues will contact you within the next 2-3 days' every time i called and only after I have mentioned that i will send a complaint to the Headquarters in US, they informed me that apparently i had one document missing and sent the courier within 1 HOUR the same day. Today I was informed that the decision of the Credit department is negative. I will consider this as a national background or citizenship discrimination as I am not a Russian citizen and there is no objective reason to deny a credit card with a small limit of approximately 2.5 K USD (!). Although I have submitted information about my salary which is above the average, provided letter about my managing position in a big multi-national company and information about my trips to Switzerland, Germany and other European countries on a monthly basis, the decision was still negative. I needed a credit card only to collect bonus miles with Lufthansa during my business and personal trips (unfortunately Lufthansa doesn't cooperate with other banks). I will consider this decision nothing but a background discrimination until I will be given a proper explanation from the bank. Elena Timchenko P.s.: I am expecting a call-back on this matter asap tel: +7 9168166592

Nice job on the stock split you morons. Please resign all of you are the worst. When you look in the mirror do you say I DESERVE A BONUS.Do you realize what you of done to people ,Do you have any clue at all. If you want to help the economy please never participate in it again. THIS IS TO ALL OF YOU.

Woamn named brenda Gonazlez put me hold for an hour when I called from abrpad and I still couldn't order checks! 2 calls to the home office led to nowhere. Operator put me on hold for 5 minutes and that led to nowhjere. When I called 800-622-3999 again the operaor huing up on me. In pastr Beverly Hills manager was abusive to me and management whitewashed the issue. Several times I called San antonio headoffice becuase Citibank tricked me and my acount and they gave me refunds. Now they hide their addresses, tels, names, faxed,a dn e-mails from the public. No wonder stock plummeted from %40 to %4. They need to be sued and boycotted!