Citibank Corporate Office & Headquarters

Dear Sir, The frist at all, i am a preple ID. Number 3-2099-00050-77-3. I am a Thai preple, working right now in Phongsak Night Market, keeping 20 thb. a around for 3hrs parking. On night 22:00 until 07:00, alway 7days working depend on officialorder. Could I come doing business with you? Please kindly. You know that 66-084-532-41-05. Not my phonenumber,but maybe a little seeing so far from safety your working. I alredy agree with you for maney passing information. I kept some material for selling passing CITY Bank, could yoy get them 08:00 am? The business, I should do you know. Prepraration H5N1 for next step alredy No. 3 right now. To incase emergency a bit. And keeping some all of i am able doing from trees and friend(s). For next 30 years passing. Could I am a sellman ecoatm in Asia? all of distore market department. Thank you very much, Thanadach Samankulthong

I wish that this will reach people with the same problem. In February of 2011 we received offer from Citibank to participate with their promotion. The offer was:to open checking account,to complete several requirements and they will give 25,000 miles with Advantage program. The requirements were complete and 25,000 was posted on our American Airline Advantage account. Today we received the statement from Citibank with the 1099 misc income of$625.00 Well, surprise was waiting for us in the bank. We were told that our mileage were converted to $$ and we need to pay tax on this as an income. No one told us this before, letter did not mention any $$amount conversion, but they still insisted that this is federal law. The point is that this law was never introduced by the bank at the time of opening checking account. The Citi bank employee was able to pull this out from banks documents,which was available only to the bank associates. I wish that more people will come forward and we can file class action suite

Filed against : Citi Bank 2801 W. Devon Chicago IL 60659-1501 Complaint Description: 01/05/12 (this is the short version)Went to deposit a check into my mother's checking account. The check had my name on it as well. The teller, Nespa told me the check could not be deposited and that I would need to open a checking account. I asked her why and she said because of some rule. I asked her if this was a new rule because I was depositing the same check every month into the same accounting for the past year. She said the other tellers were wrong to accept the check. I asked to speak with the manager and the manager, Stephanie said the same thing. I left and called the customer service number. I spoke with supervisor, David. He told me that sounded odd and that he will call the bank. He put me on hold called the bank and said he spoke with a personal banker and I should be able to deposit the check. I returned to the bank and had a different teller. She deposited the check and Nespa (previous teller) came and yelled at the teller asking her she cannot deposit my check. I asked for the manager. The manager pulled me to the side and questioned me. I told her I spoke with corporate... she laughed at me and told me its not corporate its customer service and that customer service did not always know what they are talking about. The manager asked for my bank card I told her again for the millionth time that I did not have an account with the bank and that I am putting the check into my mothers account and handed her my moms card. She said oh I'm so sorry yes you can do that. The teller Nespa asked the manager what was happening and realized she and all of them were wrong. Proceeded to the back room avoiding eye contact and no apology. I was humiliated and it took one hour to deposit a check!!! Considering the job market I am sure there are highly qualified individuals that would do a better job than Nespa and Stefanie or at least admit fault and apologize. I have also filed a complaint with BBB.

Twice in the past two years, Citibank has incorrectly coded IRAs which I rolled over from another bank. The coding should have been as a rollover (a number 7). Instead, they coded the rollovers as new cash with the result that we have had to deal with the IRS. I was able to clearly prove that the first incorrectly coded was, in fact, a rollover and the problem was resolved. Now they did it again in 2010 coding two rollovers as new investments. So, now we again have to deal with the IRS to prove that the entries should have been coded as rollovers. Getting Citibank to act is near impossible.Promises of the corrected form are not kept so, now, we'll deal with the CEO. Hard to believe these people are so inconsiderate. Aside from that, bear in mind these banks are paying the same interest - or less - than they paid in the 1950s.

Fell behind on payments. Finally was able to make a settlement. For a year Citifinancial retail and Citibank/Sears continued to send bills. Finally contacted Citifinancial claimed they had forgottent to flip a switch with no apology what so ever. Now a disreputable third party has contacted me and is continuing to harrass my family because Citibank/Sears has "failed to flip a switch" and has sold my account to Portfolio Recovery Associates who have reviewed the settlement and decided they can ignore that settlement. There is no way to speak to Citibank once they have sold the account as they only have a fax number to a disputes department who I was assured would contact me by mail. If I ever get out of debt I will never do business again with any branch of Citibank.

I have been getting the run around from citi card, for a year! in late Jan. 2011 my Ex took my card to buy some jewelry. He did try to open up a card of his own, but was turned down. So he decided to use mine. Thanks to the lack of an ID check by Gordon's Jewlers. i have been stuck with a $3000 bill. Gordon's has since refunded the the money and taken the item back. They have also been trying to dispute this matter. I get calls 9-8 times a day with very rude service demanding payment. When i tell them whats going on the demand more payment then threats of keeping the intrest and late charges going! The gordon's store managers and myself have sent numerous faxes of the return recipts and letters stating the matter as it is citi cards' policy. And still nothing is done! I had a 724 credit score at 20yrs old now that is gone. The matter has now went to a different credit agency also owned by citi cards. when i ask for a corprate number their answer is "We dont have one" when i ask to speak to a supervisior im on hold for 30 min or till i hang up. when i get transfered to the recovery dept. no one speakes english (it's in india). when i ask for the fraud dpt. the hold game again but they will mail me a fraud form that will reach me in 2weeks. never seams to get to my po box though. where do i go?

So, I have to make a call to customer service 1-800-950-5114 (at 4:48 est), i was very skeptical but have to be done. Surprising it was one of the best customer service i received, the person I talked to is probably a Indian nationality. Understand our economy is bad all that outsourcing is always a complicated topic. But its customer service meaning what/who ever can do better service win. Good job Citi, and for training purposes like you claim listen to this conversation and use it as a model for employee in the US. Maybe they will be inspired to serve better and read better. Sincerely, Your happy customer

Last month we paid off what we thought was the balance on our Citicard VISA, paying the full amount due that was on our statement. Shortly after that, we received another statement showing that payment posted on 11/18/11 and yet additional interest was charged on our account on 11/23/11. When I contacted Citicard, I was sent the following message: "Interest charges for purchases, balance transfers and cash advances will begin to accrue from the date the transaction is added to your account balance. They will continue to accrue until the payment in full is credited to your account. This means that when you make your final payment on these balances, you will pay interest for the time between the date your last statement prints and the date your payment is credited to your account. Thank you for using our website." Ok, so I'm assuming the additional interest was for the time between when the Nov. statement printed and 11/23/11.... Of course, they don't really make it clear.... So on 12/14/11, I e-mailed them again and specifically requested the payoff amount on 12/15/11 that would completely pay off the account -- meaning any interest that had accrued since the previous statement was included. I received the following reply: "We are unable to provide you with a payoff balance as the balance can change daily due to new charges, credits or payments. Please call our Customer Service Center on the specific day this information is required and we will provide documentation with the current account balance. Thank you for using our website." So basically what I'm getting from this is that you can never pay off your balance with Citicard, even if you pay the balance due on the statement every month because they have their own way of computing interest that makes it impossible to ever pay off. THIS IS TOTALLY UNETHICAL!! I am furious at this practice and am trying to decide where to go next with my complaints.

I attempted to make a payment online through Citicards and it did not go through. However, it indicated that it went through, and I thought everything was fine. On thanksgiving weekend I received literature my minimum payment due was nearly doubled...I am very upset with this and have been receiving harassing phone calls for almost a month 6-8 times per day. I do not recommend Citibank, and will be prepared to cancel the card as soon as possible.

I called 1-800-362-0075 to response to the credit card offer (Simplicity), around 6:30pm EST I don't have any issue with the company, I understand that the company is pressing hard with good offers to excel the performance. However, I had a horrible - unacceptable extreme un-professionalism - experience with the lady who I talked to. During the conversation, she was yawning, chewing/eating, and miss-reading the offer - her reading is unbelievable awful- even folks from India can read better. I am shocked and speechless. It appears to me that the company has little/no time or no INTEREST to closely monitor the customer service, but it a BIG mistake. I applied credit card over the phone with various banks, such as HSBC and Chase, and I have to say that this call with Citi is by far the worst. Citi, just because you have a great offer doesn’t mean horrible customer service is acceptable. It is not a trade off; I can only hope the Senior exc. from corporate will take this concern/problem seriously. I wish that my incident will inspire or pressure you to investigate, so that you will have a better understanding. If that the case please contact me back, I challenge you to listen to the phone conversation I had with her. And you can judge, learn, and make strategic decision for the success of Citi - that you all are trying so hard to accomplish. Best regards, Your newly acquired customer due to your awesome offer and marketing and who is discouraged/unsatisfied with your customer service.

I am extremely disappointed in your customer servcie online hotline. The woman (from india) was of no help to me and would not give me a supervisor. I had to go to a citibank branch to resolve my issues. Bring your customer service bank to america

I want to commend an employee of yours in your NY islandia office. His name is Thomas Doran. He has not only resolved my issues with my online banking, but has gone above and beyond his duties in suggesting ways for me to save money so I can spend more. I have had an online account w/citibank since 1988 i believe and I now use your online banking and have a citibank c card. He had been the representative of my workplace "Theracare" and I went to him because of his code of ethics. I commend him for his work ethics and hope he will be with you for a long time. His is a true employee worth his weight in gold. Thank you

Harrassment. I made a payment $4.00 short of balance due. Now Citibank calls 6 to 8 times a day. No one speaks and the connection is broken 3 to 5 seconds after answering. The number they call on is 859-283-8071. Contact with the company claims they are making the calls and it seems to be ok that tey are harrasing people. Check the net, they are doing this as a regular collection process. Is this legal?

For 3 months been trying for a Citibank card after applying online. 3 god dam months of making phone calls to Singapore, Malaysia, USA, Hong Kong, Indonesia, Australia & guess what, every bit of information I send always gets lost, and add to that when ever someone does answer a phone they can barely speak english, even tried India but they couldnt even speak their own language. Left messages, emails all of which are a no go. Who the fuck are Citibank, the ghost who lives, what is their game and as we would say in Australia they are as useless as tits on a bull. To all out there do not go anywhere near Citibank. Oh by the way Citibank I do actually have some money to invest but guess what it will be going elsewhere, to a bank where they speak & read english Screw the lot of you, bunch of assholes.

In my honest opinion of citi bank, you should be ashamed of the way you treat your customers. I would like to say that everyone that has had to put up with your crap should just get together and start filing class action law suits against you and also file a complaint with the federal trade commission and just to put the icing on the cake bombard Washington, D.C. with letters and complaints. Maybe people can get some type of restitution, especially with all the politicians who want to get reelected.

Citi bank treats there customers like dogs. I own 3 small businesses & have numerous accounts with them, both business & personal. I have had enough & will be switching all my banking to US Bank. I have done business with Citibank for about 15 years. They really do suck. I highly recommend that nobody bank with them. Put them out of business, pull all your money out of this sleezy outfit.

Warning, Citi bank should not be used for anything. This comment is for people whose only income is from retirement sources. If you work, your out of luck. Make your own judgement on the following. Just a suggestion, check the 1978 Fair Collection Act. You will find imbeded the wording that Old age Retirement, Social Security, Disability benefits are generally exempt from execution, levy, attachemtn, garnishment, Do your own research, you might find it very interesting.

Dear Mr. Vikram Pandit, I received a letter from a Ms. Debbie Gabor, Director of Personal Banking at Citibank, which unfortunately does not come with a date nor bears a return address. Debbie tells me that she truly appreciates my business and has been listening. As a result she wants to reward me with a $15 monthly flat service fee, whereas your service has been free for the last 12 years we have been your valued clients. Also Debbie introduces some boloney about a rewards program and thank you points, which can be earned, without explaining what thank you points are and what’s in it for us. I don’t know who Debbie has been listening to and what exactly she understood, but she clearly missed something. To clear things up I visited one of your new flagship stores, where Cathy Lorden, a Universal Banker (!), was so kind to arrange that my savings account (good for 0,5% of interest) is now closed, and that if I arrange to keep a minimum balance of $1500 at all times (at no interest), no service fees are due. If I understand this right, but please correct me if I’m wrong, this means that a $1500 deposit from our side is now required so we can trust you to take care of our money. May I kindly ask you to wake up (Citi never sleeps) and to turn on your radio or TV set, or just look around the corners of the many fancy offices you recently opened, and see and hear and listen to the protesters lining up on Wall Street? Kind regards,

(617- 727-8400Hot line) Office of Attorney General of Massachusetts One Ashburton Place Boston, MA 02108-1518 Telephone (617-727-2200) Attention: Attorney General. My issue is with Home Depot Citibank Credit Card Company, I feel they are being dishonest and deceptive, and I was wondering if you could help me with this situation. I need to know if what they are telling me is correct. This is the problem. In August, on the 8/13/2011 … I entered into an agreement to purchase an appliance from Home Depot; however on 8/25/2011, I called Home Depot and cancelled this purchase and received a cancellation number. The cancellation was entered into the computer(I have the cancellation sales receipt). I received my September Statement from Home Depot and it still showed the purchase I had cancelled and a payment of $25.00 was due on 09/17/2011. But, since I knew the purchase was cancelled before the 9/17/2011, I did not make this payment. This was the only charge on the September Statement. This is the problem. I went online and saw I had been penalized $25. ( Late payment charge). I couldn’t understand why this happened since the purchase had been cancelled. I called the charge card company that Home Depot uses and they told me that because I had made a few purchased after I received my September Statement they could penalize me. I should have paid off the new purchases by the 17thenth of September. This is not good business ethics or fair to the consumer. I believed that these charges would be on the October statement, (the purchases were made on 9/1/11- 9/11/11 and -9/15/2011) as I had already received the September statement and these charges were not listed on the September Statement, I assumed they would be on the October Statement. The credit card company telling me that because the cut- off date is the 17thenth each month on my Home Depot Charge, any purchases I make on the credit card after I have receive the statement for that month I must pay immediately, if I don’t want to be penalized with a late charge. We used to have thirty day to pay purchased to avoid interest on the purchase. Usually August purchases are on the September statements and September purchases are usually on the October statement. The Citibank credit card company told me that this has changed and I must pay for purchases the same month they occur. So, if I purchase anything before the seventeenth of the month then I must make sure it’s paid by the seventeenth. This is the first late payment I have ever had usually I pay early to avoid any interest. I spoke with a manager at Home Depot and he also called the credit card company, they told him this was their new policy, and he did not understand how they could do this. Please advise. I cannot understand this Citibank credit card policy. The manager told me he would have the late charge removed; however, I need to know if this practice is legitimate. The credit card company told me all the rules had changed and these were the new rules. Please help me understand this change to our credit cards use. I was told these new rules will be applied to all my credit cards. I hope this letter explains the situation with clearly. I received my October and I was correct the items I purchased in Septmeber were on the October statement and I never should have been charged a late payment. The people that work at citibank are ill informed and don't know what they are talking about. Home Depot had the late fee taken off; however I hate CitiBank and will cancel my Home Depot Credit Card and use another credit card to purchase items. Example: If I receive my September statement in the beginning of September and the cutoff date is the seventeenth, and I purchase something on the fourteenth or fifteenth then by the seventeenth I must pay for that item or I will be penalized with a $25.00 late payment charge. I spoke to someone at the credit card company who identified himself as supervisor and this is exactly what he explained to me by a citibank employee.

Lots and Lots of problem with Citibank credit services, never had a late payment was penalized $25 because someone in Citibank credit office made a mistake, it was reversed but the employee, a manager, did know what he as talking about. Will cancel credit card. It just not worth it, they are a difficult company to deal with and bad customer service.