Citibank Corporate Office & Headquarters

Citibank is very poor in customer relations. I never want to have another Citibank credit card. I would rate Citibank -10.

Since there were no negative stars I will have to settle which of course is what it is like to deal with Citimortgage. I have been trying to resolve several issues with Citimortgage for 5 years!! They have no internal communication system. You have to repeat your story EVERY time you make a call. If they call you, you have to tell them why they called. If you call them, they cut you off. This was not an out of the ordinary day that required my interaction with Citimortgage. I ended talking to 7 people, was cut off from two and no one could find any record of a 42 page document I sent certified overnight that I hade received the signed receipt on! Then I was told that the address I sent it to was not correct however it was printed clearly on the letter from Citimortgage. but since the receipt signature was STAMPED and no one had ever heard of Kent Burgess or his location in Frederick Maryland, I lost it. Everytime they tell me that the call is being monitored for "Quality Control" I just want to scream! Are they trying to control the amount of 'quality' they deliver? I haven't gotten any and no one will give you any information. When I call and am dispatched to India or Indonesia, we always have a communication problem. I wish I could say even one nice thing about this horrendous company.

I have had a Citi Dividend Account with Citi for the past 7 years. This bank is the most difficult to deal with over any issue. I have wasted literally hours of my limited phone minutes being transfered from one employee to the next. I have been paying off the balance and wanted to close the account since it was more of a hassle than a help to keep this card. The supposed account specialist did everything she could to keep me from closing this account. I was literally in tears by the time I got off the phone with her. It should not be so difficult to close out an account by your choosing. You spend millions in advertising to attract new customers. Do a better job with the ones you have and that would not be necessary. I would discourage anyone I know of doing business with Citi. I would hope that the constant stream of customers walking away might get your attention. This former customer says,"Good bye and good riddance."

CITIBANK, CITIGROUP IS A NIGHTMARE TO DEAL WITH!,PRESIDENT VIKRAM PANDIT WHO BOUGHT TONY RANDALLS APT. ON PARK AVE FOR APPOX. 18 MIL HAS 2 CHILDREN AND IS MARRIED. HIS STAFF IS RUDE, HIS FAMILY SHOULD BE ASHAMED,AND HE SHOULD READ MORE INTO HIS FAITH AND TRY TO REMEMBER WHAT HE BELIEVES IN SANATAN DHARMA,!HE SHOULD SHOULD KNOW BAD KARMA EFFECTS ON ALL PEOPLE. EVEN THE LITTLE ACCOUNT HOLDERS ARE PEOPLE THAT HELPED MAKE HIM A MULTI MILLIONAIRE AND GAVE HIS CHILDREN AND WIFE THE LIFESTYLE THEY HAVE. LORD SHIVA, YOU MAY LOOSE WHAT YOU HAVE ANYTIME MR. PANDIT! PEOPLE DO NOT REALIZE THAT THE GOV'T OWNS 36% OF CITIGROUP. I HAVE HAD FRAUD COMMITTED MORE THAN ONCE ON MY ACCOUNT,I AM DISABLED I HAVE BEEN TOLD ONE BIT OF NONSENSE AFTER ANOTHER,TOLD WE DID NOT RECEIVE YOUR INFORMATION, MY MANAGER WILL CALL YOU, WE GUARANTEE YOU THIS IS A PERMANENT CREDIT WHICH TURNS OUT TO BE DEBITED FROM MY ACCOUNT. ANYTHING NOT TO HOLD CITIBANK RESPONSIBLE FOR FRAUD ON MY ACCOUNT. BEWARE AND DO NOT HAVE A DEBIT CARD WITH CITIBANK WHICH IS CITIGROUP! CITIGROUP IS LOCATED 399 N. PARK AVENUE WITH A TELEPHONE NUMBER OF 212-559-1000. THE OPERATORS ARE RUDE ALSO. THEY HAVE OBVIOUSLY BEEN TOLD TO SCREEN & GRILL ALL CALLERS SO UNLESS YOU ARE THE PRESIDENT, A CELEBRITY OR DONALD TRUMP YOU WILL MORE THAN LIKELY BE SENT TO CUSTOMER SUPPORT TO WHICH IS OUTSOURCED MOST OF THE TIME OUT OF THE USA. CITIBANK HAS A PHONE CENTER AND OFFICE IN FLORIDA, THE HEAD OF ONE SITE IS ROBERT WHITMAN, YOU WILL NOT GET TO SPEAK TO HIM EITHER. I HAVE SENT FORMS MADE TELEPHONE CALLS HAVE HAD THE RUN AROUND BEEN SENT COMMON FORM LETTERS BY THE ANONYMOUS S. LARSON, TRIED TO REACH KEN STORK AT 701 E. 60TH STREET IN SIOUX FALLS ONLY TO FIND OUT RUDELY THAT DEBIT CARDS DO NOT HAVE THE SAME RIGHTS AS A CREDIT CARD AND DEBIT CARDS GO STRAIGHT THROUGH THE BANK! YOU CAN WRITE , YOU CAN TRY TO CALL YOU WILL ONLY GET NOWHERE BECAUSE THE PEOPLE AT THE TOP DO NOT SPEAK TO YOU AND THEY ARE NOT APART OF THE FRAUDULENT ACTIVITY THAT HAS OCCURRED ON THE PEOPLE'S ACCOUNTS. WHAT IS THE POINT OF HAVING THIS INFORMATION PERHAPS OTHERS WILL BE AWARE AND BEWARE, FIND ANOTHER DEBIT CARD BANK. I HAVE BANKED WITH CITIBANK SINCE 1989, THEY WILL NOT GIVE YOU THE TIME OF DAY, THEY STATE THEY FOLLOW PROCEDURES, BUT THEY CANNOT CONTROL THE US MAIL SO IF YOU DOD NOT RECEIVE CORRESPONDENCE YOU LOOSE AUTOMATICALLY UNLESS YOU WANT TO APPEAL AND THEN YOU JUST SUBJECT YOURSELF TO THE SAME NONSENSE TO GET ABSOLUTELY RIGHT BACK WHERE YOU STARTED NOWHERE! I HOPE THIS HELPS OTHERS THAT THEY NOW HAVE A CONTACT, THEY NOW KNOW A LITTLE MORE WITHOUT HAVING TO GO FROM SITE TO SITE AND THIS IS MY PERSONAL EXPERIENCE. GOOD LUCK TO EVERYONE ELSE! REMEMBER BEWARE BEWARE BEWARE AND READ THE PRINT ABOUT DEBIT CARDS TO CREDIT CARDS, YOU ARE BETTER OFF WITH A SECURED CARD THAN A DEBIT CARD IN MY OPINION, BUT NOT FROM CITIBANK IN MY OPINION!

I have been a customer for Citibank for over 10 years never had any issues until this year when they closed one of my accounts that was in good standing without notifying me.

Citi banks reps have lied and noted things I never even agreed to or said and I asked them to go back and listen to the recordings they say they do when the call but they refused. Talked to several reps to get some problems they caused on my acc and all I got was a diff story from each and more lies. I was never late for nine years and always paid my bill on time over all nine years and never was late and yet they have treated me like garbage and All I want to say is bottom line? STAY VERY FAR away from this horrible card. They do not stand by the very customers they rip off.

I have been a citicard holder for 8 years. I always liked using this card and never had a problem. Let me first say this I have never NEVER been late with a payment and I either always paid my balance off or paid 4-6 times the minimum payment due.A year ago,unbeknown to me,my cards interest rate went up tp 29.99%.When I called to question this which took about 9-10 months because I didnt think I had to look all the time at the interest rate,they said that a letter went out to all citicard holders,doubtful, and that they were all told that the terms of the original contract was changed to either 29.99% or the card would be closed. First off I never received any letter, second they held everyone hostage, either take this percentage or we will ruin your credit by closing your account, which by the way I have impeccable credit and always have. I am paying this card off immediatly, thank goodness I can, and I will NEVER NEVER NVER use this bank or card again.

CitiMorgage (City Bank) is the worst experience in my life. More than two years ago,I applied for loan modification with them. All this time they have been playing games with me. I have made hundreds of calls, and sent them tons of papers they had asked for. Once I was even preapproved for three-month modification trial after which I didn't get any responce from them for several months. Every time I had called them, their only answer was "Your modification were rejected because we didn't get documents from you." I sent them the proof that I had faxed them documents, and we started new modification process again. But no matter what you do or send to them, they just don't care. They play dirty games with you, you never talk to a person who says the same things the privious one has told you. They are always right, and make you feel like an idiot. I have lost so much time with them just to understand, that nobody ever really wanted to help me. Dmitriy Shebeko 206-372-0683 dshebeko@gmail.com

I have been a customer of Citibank for almost 20 years. Truthfully my problems with them began when they merged Cal Fed with Citibank because Cal Fed never gave me any problems. Citi bank representatives both over the phone and various branches are rude and disprespectful. They demand things that are not consistent or reasonable from branch to branch. My privacy is constantly violated. They are always locking my account and then give me a hard time to get it reopened. This does not make me think they have tight protection policies, this makes me think they keep messing up and then I have to pay for it. I plan on closing my account shortly.

I currently bank with Citibank, Chase and Bank of American. I have a Checking/Saving account, business account and 2 student loans w/ Citibank and after dealing with 3 of their representatives, I will be closing out of all my accounts and giving JP Morgan Chase my business. I asked to speak to a supervisor and was put on hold for 10 minutes to later be told they are ALL unavailable. When I called back, I was told to wait 48 hours to have someone contact me. After a whole WEEK a supervisor finally called me back and that was to inform me to submit a letter because she can't do anything for me over the phone! I would rather give my business to a banking institution that treats their customers with respect!

In this era of post-Bernie Maddoff, Citibank employee Walter Sutton, an employee of the Citibank call-center, chose to attack my character rather than assisting me in a professional manner. It is my intention to contact the appropriate coporate officer and have this matter addressed so that no other customer has to withstand the totally unacceptable, unprofessional behavior of Steve Sutton.

Citibank located on Long Island Brentwood NY 11717 Exact address is 710 Suffolk Ave.I have been banking with Citibank for years I have introduced many of my family members to this same branch which means we have a total of 6 separate accounts in 1 home. Each time one of us visit this branch to handle anything dealing with a teller the wait is unbelievable. I can understand you may be short periodically but it is all the time. There can be a line out the door and you have 2 tellers working the window. This has caused this branch customer service to become horrible. We just can't do it anymore all of us are planning to leave and go to the new bank around the corner. You get a lot of apologies but Enough is Enough it does not take a rocket science to see you need more help.. Your customers are suffering and complaining each time you stand on these lines. Should you place your deposit via ATM you run into the chance of bouncing many checks because the teller decided to hold a $650 check well over the expected hold time. I am really trying hard not to leave because I have all my direct deposits going into my accounts and it will be a pain to change everything. After my son returning home today Feb 23,2011 from waiting an hour on line being halfway through the line he decided to use the express deposit the Pain of changing my direct deposits to another bank is becoming a need. There are so many people out of work you truly need to hire more tellers. This is no longer acceptable service. Should you need to contact me I will be more than happy to hear something from somebody regarding this mess. Thank you

This isnt about the Corporate office.This is one of the branches on Long island in Nassau County...I was and been coming to citibank for all my banking needs. I have a banker that always helped me before but as of late...he hasnt..i have been there 4 times to speak with him and try to get him to help me with my account and its needs. As everyone else who walks thru that door for him to see..i should be treated the same way. I put all my monies into Citibank and the least i can get is time with my banker to help me with my discrepancies in my account. If this does get fixed soon..BYE BYE CITIBANK hello chase...u just lost a great valuable customer.. This banker needs to be reprimanded and reminded that he works a customer service and working with people is his business.

Suddenly this month the credit card division decides to change their online statement form...not that the information is different, or easier to read. The result means I would have to go out and buy 14-inch paper, or reduce the type until it's too small to read to get it on one sheet like before. Second, have you ever seen a 14-inch notebook. It's a little thing, but very annoying, and what was even more frustrating was when I asked the online help people for help or even a reason...I get 'thanks for using our website.' They don't seem to care about customers.

15 years of being a trustworthy paying customer and you drop me because of what a stupid equifax report tells you about my credit report. Yes, I have a lto of student loans, but I do not have any negative history and always pay as agreed. I have never been so insulted! I have been reading online, that many people have experienced the same treatment. If 15 years of great history with me is not enough to prove that I am a responsible person, then I do not want your business anymore, and I will tell that to everyone I know.

I have a credit card with this bank. Always make my payments. Owe zero. Not only have they ripped off Americans to get bailouts, they have shipped American jobs to the Philippines - that's the call center I just talked to. Try finding any of them who speak good English and are polite. LOL I finally hung up on them. Tomorrow, I'm getting a credit card with a regional bank. Keep American money and jobs in the 50 states!

CITIBANK HAS NO REGARD FOR THERE CUSTOMERS THEY JUST CLOSED MY BRANCH IN SANTA ROSA CA.AND MOVED TO DOWNTOWN BRANCH WHICH IS OVER 20 MILES AWAY I HAVE BEEN WITH CITIBANK FOR 30 YEARS AND THEY MOVE TO ONE OF THE WORST BRANCHES IT IS HARD TO GET TO AND HARD TO FIND PARKING I GUESS I WILL HAVE TO CLOSE ALL MY ACCOUNTS AND MOVE TO A BANK THAT IS CLOSER BUT I LIVE IN A 5,000 HOME SENIOR CITIZEN COMMUNITY AND A LOT OF THE SENIORS FEEL THE SAME WAY I GUESS CITIBANK DOES NOT CARE HOW MANY CUSTOMERS THEY LOOSE THEY HAVE NO APPRECIATION FOR THERE CUSTOMERS BUSINESS

In a review I posted on 12/30/10 I failed to select the approiate approval rating. This entry is meant to correct that error. If anyone who reads this has similar issues with Citi Bank Health Cards, please help by contacting corporate headquarters. This has been classified as a business decision and needs to be reconsidered

My name is Patrick Hanley and I have some problems with the Citi Bank health card I have. Recently a corporate decision changed the way the card can be used. The Master Card option was discontinued. The major problem that created is the card can only be used for doctors visits, co-pay and the like and medical procedures. I am a type 2 diabetic and require health related supplies to manage my condition. These include test strips,lancets and medication all of which require prescriptions. With the way the health card has changed it can no longer be used at retail outlets. My required co-pays are not covered by insurance. Having been forced into retirement by the economy,this areal challenge. Iam sure I am not alone in this area. Please accept this as a formal complaint and take steps to help us. Patrick Hanley hanleyliv@aol com Thank you in advance

Please foward this email to: The Office of the Chairman {Citi Bank of NY NY} Dear Sir: Please send me a reply to this email regarding if Citi Bank would like to enter the limousine mfg business. I am a limousine broker from So San Frncisco Ca 94080, and would like to build a factory in Canada and distrubute luxuary vehicles thru-out Canada and The United Kingdom. I would like to build and 800 Million Dollar business/corporation with the assistance of Citi Bank of New York NY. Please send me a reply to:randallgtaylor@yahoo.com with any comments. Thank You Respectively: Randall Taylor