Big Lots Corporate Office & Headquarters

Sorry for all the complaints but besides posting a refund policy at Customer Service, playing it over the PA, and printing it on the back of your receipt....what else can the company do? The rude behavior in presenting this is unacceptable but is can usually be attributed to a customer being rude. Big Lots is also a DISCOUNT retailer who saves alot of money on payroll! At times there isn't much help in the stores...but this is not at the cashier, stocker, or even the managers fault, this is what is being done to hold down pricing for you, the customer! Every retail company where staff is paid minimum wage to start deals with hiring bad people who are not customer friendly, hopefully the people pointed out are being dealt with, I know in our store they are. Also for all the rewards complaints: your total points are on the bottom of any receipt and if your card is scanned and they don't show up there is an issue in how your email address was put in or it is being rejected as an invalid email. This can be fixed at the store, but unfortunately you are not going to get credit for purchases made before fixing it. For anyone complaining on here this is not a BIG LOTS site and clearly states that, leaving your address, phone number, or email on here is getting you NOTHING! Call Big Lots Customer Care @ 1-866-244-5687 and have a WONDERFUL Bargain Filled Day!

I complained via their website and got this response. Thank you for contacting us. I apologize for your inconvenience. Because we are a closeout store, some of our products are available in limited quantities, and usually sell very quickly. We do not offer rainchecks because the majority of our products are one-time only deals. Again, I apologize for any inconvenience. Thank you. Big Lots Customer Care From: sfscottXXXXXXX To: talk2us@biglots.com Date: 09/04/2011 10:47 AM Subject: biglots.com: Merchandise Availability ________________________________________ Message id: 36739 Subject: Merchandise Availability Message from : Stewart Scott Email Address: sfscottXXXXXX City: State: GA Zip: 30074 Phone: XXXXXXXXXXX Comments: Went to the store on Covington Hwy in Lithonia, GA to purchase a HV 8GB USB Colors drive at 10am and they only had one! Not one was sold before I came in. It was only sale Sunday through Labor Day. I understand limited supply. But having only one! There were black ones at double the cost!!!! It almost seemed like a bait and switch tactic by Big Lots. Just venting at what I believe was a wrong that occurred at Store 01547, Trans #-0079,at 10:11:09am.

To whom it may concern: Today 9/2/2001 at store # 018361, Transaction # 9157 purchased 4 cases of water @ $4.00 per case. The sales tax is 8.75%. I was charged a total of $16.40, $1.40 of that being tax. The tax should of not been more than $1.36, that being at the rate of 8.75%. Let me tell you what I am going to do: 1) I am going to contact my local parish sales tax office and have them to look into this,that you are possibly over charging tax and keeping the overage, defrauding customers and breaking possible tax laws. 2) I am going going to the state level of sales tax office and let them know that you are possibly over charging statewide at your stores, and possibly keeping the over charges tax and defrauding customers. When I questioned the manager about this, he said that the tax rate is set by corporate. Well I think that Biglot's is stealing from it's customers and defrauding customers and the tax commission and possibly breaking tax laws. As like most complaints, I will probably not hear back from Biglot's. So I will also be contacting my lawyer and have him direct me on what to do. Trust me you DO NOT want to leave me hanging. I do expect an answer and my money back. Though that is not going to stop me from informing the government authorities. No telling how many thousands of dollars you have stolen from customers! Best regards, Laurence F. Leruth

Hey stoppped in big lots just to see what they were about. And honestly i perfer walmart. They are nasty, expired food on the shelf, restrooms were fulity. Costumer sevice sucks and this one manager was racisit. i felt degraded, it was jus an awful experience and wen i called corpo. office the guy who answered the phone was very rude. he had the nerves to be smacking his chops while he was on the phone with me.

I have to say this just once: Do not ever shop at Big Lots. I been a retail critic for 20 straight years, and this store is NOT the store you want to go in to shop. They have poor customer service skills, rude attitudes, the managers all have there head so far up there ***es and there all about the money and keeping it. The company itself is as rude as well, especially contacting for help. I actually called the woman a ****ing ***ch over the phone because she snapped at me 3 times when all I tried to do was explain something. I mean seriously, there is no need for that, but 3 times!? The hygene in the store is a rather poor joke as well. Dirty floors, dusty shelves, rotten pig stide bathrooms, and the merchandise all over the floor. I give this company and its stores, a low rating. I refuse to ever go into another Biglots store and give them any rating.

This company has NO customer service. I purchased an item which was defective out of the box. I lost the receipt and tried to return the item in its' original box with the Big Lots price sticker still in place. The manager at the Weatherford, TX store acknowledged that the item is still being sold at the store (as of Aug. 21, 2011) but that without the receipt she could not help me. This was confirmed at the corporate level saying that the return policy had to be followed for "tracking" purposes. The rep told me that because of internal inventory, the customer service experience had to take a backseat to accounting. This was a $10 item, a glass beverage dispenser, which has a rounded bottom which does not allow it to sit flat on a surface and the valve leaks. I think Big Lots has their priorities all messed up because without customers "tracking" becomes a non-issue. I have now ceased to be a Big Lots customer so they will never have to worry about "tracking" my purchases. It's a shame that the managers are not empowered for customer service since I showed that the item came from the store and was in its' original box. The manager offered me an exchange of the same item; but the same defective product is still being sold in the store.

It's obvious from all these postings that my unpleasant experience will not make any difference to the way Big Lots treats their customers. All these people have had issues, and nothing has been done to change their customer service policy. Everything is fine if you buy something, give them your money and NEVER bring it back or have a problem with it. That's when they don't want to know anything! They have terrible customer service, poor quality merchandise, inferior items, items that break when you get them in the car or try to use them the 1st time, ---and all they give you when you call, write or go in is their memorized answer of what their return policy is-- everything has to be in the original container/box and within 30 days of purchase and with receipt. If the item broke within a week, but you threw the box out, you're out of luck, even with the item and the receipt! This is the worst store ever, and it's too bad more people don't check the reviews before buying anything here. Corporate managers should check customers complaints and change the way they treat their customers --there's plenty of other stores to spend our money in, and in this economy, you'd think they'd want all the customers they could get. Big Lots just wants to TAKE it but doesn't stand behind any of their products or care about their customers at all.

I had a horrible experience at Big Lots-- the mirror I bought was so flimsy, it shattered when we tried to stand it up (carefully) and place it on the wall. It had paper behind the poor quality mirror instead of cardboard or something a little sturdier. The mess was the real issue-- we got cut, we had shards of glass everywhere, and even though I didn't want a refund, just wanted to tell them how defective this item was, I got a 2 sentence response saying they only take items back in their original box for refund. I didn't WANT a refund~ a little compassion would have been nice. Maybe "I'm sorry that happened" but nothing like that. They're like robots who don't care. After reading all these terrible experiences with customer service, someone should contact the BETTER BUSINESS BUREAU about all the Big Lots. It seems Corporate doesn't care at all about their store or customers either. Maybe Consumer Protection can help with some of the issues. The lady who was missing a patio chair on a $358 set should have contacted someone, and the one who bought a vacuum or shampooer and it only worked once and they wouldn't take it back.... contact BBB or consumer protection. Maybe if they start getting calls, letters, and investigated by agencies, they'll clean up their act.

After reading all these reviews, I don't know why anyone would ever shop at Big Lots, and I don't understand why the managers and corporate VP's don't read them and DO something about their poor customer service. I was going to add my horrible experience at Big Lot's and my dissatisfaction with the stores, their inferior, poor-quality merchandise and uncaring customer service department but it seems no one at Big Lots cares. With the economy the way it is, and so many other stores out there, you'd think they would want to keep customers coming back but they don't seem to care at all. I won't ever go to a Big Lots store again. It'd rather pay more but be treated like a valued customer.

Just went shoping @ redondo beach big lots....while walking down isle,a SUNSTAR with pointed edges came off the OVERSTOCKED wall and sliced my toe open...I'm asking for help as I'm bleeding on floor and my shoes..I seen the store clerk walking by and asked for his help. said he will be back and ran into warehouse ignoring my situation..so I went to front of store,my wife asked clerk for napkins...no incident report, no nothing...no english so I can't speak to anyone there...this place is a circus and with crap every where ,nothing is organized... plan never to visit again....

I am currently a Big Lots associate and have been for 6 years. With out current economical situations the company has decided to bully associates into ridiculous hours. Handed down from upper management our scheduling now consists of 2 day shifts and 3 night shifts in the same week. IE 8am-2pm 2 days, 3am-10am 3 days. Not so bad for younger associates, but his was asked of 3 employees between 55-65 years of age. When management was confronted with issues regarding health and safety the associates were told if they can't do it, find other jobs and lose their retirement. As for consumers, the majority of our appliances and electronics sold are returned for being defective. There are literally a dozen large boxes containing vacuum, steamers, mp3 players, dvd players, cameras, and other bits of electronics to be returned to the warehouse. The furniture sold is complete rubbish and a lot returned in less than a week from purchase. Unfortunately this is the only job I can manage to get right now, as well as many others, and the company has chosen to once again take advantage of its employees and its customers.

Look here people. First of all, you guys need to learn how to spell correctly. Second of all, I am an employee at a Big Lots store and DO NOT talk about how bad the stores are. We are different stores with different employees. We are just doing our job just like everybody else is. I even had couple of rude customers but that doesnt bother me. I just smile and say thank you or im sorry. Remember, the next time you walk into a Big Lots store, we are all different, not the same people. One more thing, if we ran out of products you want, we always have more coming in.

Store 1195 in somers point new jersey is one of the worst stores in south jersey the new manager and assistant managers are all very rude and disrespectful I feel as if the district manager should get a new team of managers and. The coustomer service supervisors are also the same some don't speak fluent english and they think they can speak to customers and even employees how ever they want they think they are better then all the other employees and there is a lot of favoritism amoung some employees and managers some one has to look into this asap this is unacceptable

I agree. The customer service I just received here at Big Lots in Ft. Oglethorpe was horrible. They have free sales flyers at the front door. I took more than one, and I was apprehended at the door by the cashier like a common thief. She was yelling at me, when I just spent so much money in that store. I asked her why I couldn't I get more than one when it's free. The manager named Michael was so rude. He asked me what did I want with more than one flyer. He could have said, "Im sorry ma'am but its only one flyer per customer and I will go ahead and put up a sign right away I do apologise for that" or something like that. But getting mad at the customer I guess is their policy. I told them if the flyers were free then why did it matter how many I took. It should not be a problem. I've decided that I'm not going back in that store ever again. I did not get the cashier's name, because she was not wearing a name tag. If you want to be treated like a criminal go to Big Lots in Ft Oglethorpe, Georgia. Take more than one free flyer and they will give you the royal treatment by yelling at you. I can understand that they probably deal with a lot of shoplifters and other lowlife types at Big Lots, but taking more than one free flyer, come on, let's get real!

I am not going to shop at Big Lots again. Today, August 9, at Big Lots on Racetrack Road, Fort Walton Beach, Florida, around 3 p.m., I was checking out and asked the cashier if I get any Club Rewards on my purchases. She said no that I have to spend over $20 for that. So I quickly went and got something else nearby. When I returned she was just telling a worker to do a price check on one of my items. Then she canceled out my transaction and waited on the next customer. I assumed I'd be next but she told me to get in back of the line because she canceled out my transaction since I left the line. This made no sense because she had the worker do a price check on one of MY items and we'd have to wait anyway. My leaving the line didn't hold up the works because I was back before the worker even left to do the price check! If I had left the counter to do more shopping, that's one thing. But that wasn't the case here. I simply picked up an extra item nearby and got back to the counter before the worker had even left to do the price check. The next customer would have had to wait for him to do the price check anyway. I left the store without purchasing anything. And I will never purchase anything again at Big Lots.

I have been an employee for Big Lots for about 2 year and happen to enjoy my job. As for the return policy it is posted at the customer service booth and on the back of your receipt and the policy comes on the radio we play. I don't know what Big Lots you all have shopped or worked for but I love my store. A lot of customers who walk thru the doors seem to think they are high and mighty and sorry just because you raise your voice does not mean you will get your way, makes me not want to help at all. Its called respect. We have policies to follow and many we don't like but we have to follow them, the policies apply to employees as well. As for the Buzz Club.. on the bottom of your receipt where it shows your loyalty number it does show the expiration date of your 20% off, and when you sign up you get the paperwork to read all about the rules. Anyways Sorry to hear about your bad experiences but for all the bad there are plenty of good ones you wont hear about.

I think the numerous rules on returns and Buzz rewards should be given to every customer--perhaps on the back of or on the receipt somewhere. After each transaction, the customer should be told to read the return policy. It should be posted on the window or door,too. Big Lots has some buys, but other discount stores do,also. Things on sale at regular stores can often beat their prices, but they're smug because they know most people want to go to one place and don't have time to go here and there for sales. I guess if you pay a little less, you get a little less---a little less selection that fluctuates and a little less service. You just have to put up with it if you want a lower price. If you buy a way cheaper house, you usually have a neighborhood that's less than what you desire. Less money for less comfort. Too bad it works out like that though.

I worked as an Associate Manager at Biglots and I want Corporate to know how absolutely awful the place is to work for. NO ONE is treated with respect at all!! The work is too much for the little hours that are given, but all that really doesn't matter....you would keep more employees if your management team treated them like humans and not trash. There is never a "thank you", only constant complaining about how nothing is good enough. I have seen so many great employees quit and just walk out because they are treated like crap! Life is too short, and the pay is too little to work for a company that treats you so poorly. I will NEVER shop or give any money to BigLots again, and I will never give it a good name to anyone looking to shop there or looking for a job. It's a 100% horrible place to work. And that is so sad to say, because I am usually a very positive guy.

I doubt this will ever be posted...but it should be!! THE RETURN POLICY AT BIG LOTS LEAVES A LOT TO BE DESIRED FOR THE CUSTOMER. DUE TO MEDICAL REASONS I WAS NOT ABLE TO RETURN ITEMS WITHIN THE 30 DAYS, AND WHEN I DID ATTEMPT TO RETURN IN ORIGINAL BOX, UNUSED AND WITH RECEIPTS WAS GIVEN EXCUSES...BOTTOM LINE COULD NOT BE DONE. BUT WAS TOLD "I COULD EXCHANGE FOR SAME ITEM"....WHY WOULD I WANT TO DO THAT????

BIG LOTS HAS THE WORST "CUSTOMER SERVICE" OF ANY COPORATION IN THE USA!! I ATTEMPTED TO RETURN (2) ITEMS WITH RECEIPT and WAS TOLD IT WAS NO LONGER IN THEIR SYSTEM because it had been more than 30 days from purchase, I FIND THAT STRANGE SINCE THERE WERE IDENTICAL ITEMS STILL ON THEIR SHELF. EVEN AFTER I HAD EXPLAINED I WAS NOT ABLE TO RETURN WITHIN THE 30 days, BECAUSE OF MEDICAL REASONS. I CALLED THE CORPORATION OFFICE and the CUSTOMER CARE party was very rude and not helpful at all, WHEN I ASKED TO SPEAK TO THE CEO-STEVE FISHMAN, I was told "good luck that's not going to happen".