Big Lots Corporate Office & Headquarters

Big Lots rewards program is absolutely the worst of the worst. I cant get them to stop emailing me. I did everything I know to contact them and ask them to delete my rewards card. they never have anything I go to purchase. Their web site is no better. Beware the rewards program.

If you are a woman you do not want to work in Big Lots management. In my district all of the Assistant Managers and General Managers are men. All of the women are Associate Managers which is the lowest management position available. When you are interviewed you are told you will work 2 nights per week. Every female Associate Manager in my district works the majority of their week on night shift closing the store. This past October I worked 22 nights in the month of October. Some even work what could be called 3rd shift supervising the stocking of the store. One female Associate Manager called human resources to complain that this was happening and HR never got back with her. They claim the Associate Manager position is a managers training program. I say it's a position that guarantes the male good ole boy system stays in place and they get the best of the scheduling. I do not recommend any woman accept this position.

I worked for this company for 5 years. I found out the manager of their Poughkeepsie NY store Rachel Carrisquillo was having an affair with my husband. Rachel was suppose o be my friend we always hung out together at work and out of work. I also knew she was sleeping with the employees under her that she was suppose to be managing. I tried killing myself after being released from the hospital I returned home to take care of my niece I was raising alone. The day I was scheduled for work I brought my niece with me and was calling around looking for a sitter because my husband was no where to be found. The manager on duty said I punched in to start my shift I don't how ever remember doing so, I left the building dropped my niece off with a friend and came back to work my shift I punched out and went home . The following day was taken to the office and fired. The manager, assistant manager and loss prevention manager all asked if I was suicidal when I said yes they had me try and reach my therapist with no luck I went home. No one cared what happened or took in the account that I truly did not realize I punched in.

I have been employed at Biglots for nearly a decade.I have seen upper management come and go in more numbers than can be counted.Recently,under new upper mangement they are somewhat threatned by my knowledge and work ethics I am now being cast out like a plague.No compassion or respect.All my hard work for so long is now erased for my name is now disgraced.I have went to upper authority and have gotten no compassion nor understanding.I am now labeled as untrustworthy.It pains me to think I have wasted so much time in this company that has failed me.

I see all the reviews ahead of me receive one star. I give Big Lots ZERO stars for the handling of their "spectacular" Buzz Club Rewards program. Employees are not empowered to deal with issues, but instead they gave me a phone #, a phone # to a fax machine. This experience has been nothing but totally negative. Avoid Big Lots altogether!

I will NEVER shop at Big Lots again!!! When I was making my purchace, the cashier scanned HER REWARDS CARD!!! She said it was a mistake after I questioned her. I talked with the manager who said, "I will talk with her." He was stalking shelves when this happened, so I doubt he was in charge. My husband was there and didn't want me to make a scene and so I finished my conversation with the manager and left. I can say that today was my last purchace at SCAM LOTS!!!

I am an employee of this company, and its sad to see all these people putting a corporation down for single time instances. I greet every customer and break my back every single day to make these customers happy. I live for customer service and have gotten nothing but positive feedback and promotions from all the customer recommendations i get. if you come to my store #4337 in orange county CA, youll never leave disappointed. I've had bad experiences once or twice at any store ive ever shopped at. But its selfish and rude to everyone to say the things you are saying about the store. You Ameriwood 5 shelf bookcase that tipped over? i work furniture and ive built 100 of em. you build em yourself at home as they dont come assembeled, sorry that it fell over but the ones ive built or anyone else have built PROPERLY have ever moved an inch. Read the instructions carefully, end of story. SOmeone was rude to you? are you a saint? youve never had a bad day in your life? i dont think so. If you want to hate on a company for one single bad experience then go ahead, but this is the best company ive EVER worked for. Who else in this economy offeres health benefits for you and your whole family starting on YOUR FIRST DAY? no 90 day probation. its an amazing company, with amazing employees. I bend over backwards and sweat like a pig on a daily basis so you all can enjoy your experience here. if your not satisfied, then shrug it off that one time someone was having a bad day, and come back, i dont know a single employee at the 3 Big LOts ive worked at that has been intentionally rude to a customer. I have had EXTENSIVE training on customer service, and i am personally a store CSS customer service specialist. We care about our customers, employees and anyone who sets foot in our stores. end of story. I Apologize for the bad experiences youve had. And if you really knew this company, and how it worked, youd all have a different perspective. Thanks, Chris

First off I could give the Big Lots Customer Care (JOKE) center zero stars I would. I needed a copy of a receipt for a purchase made 5 days ago. I called this so called "customer care" center and they told me they only provide receipts for furniture purposes. He then proceeded to grill me as to why I needed my receipt. It was for a work reimbursement. I asked to speak to a supervisor and was told that their supervisors don't talk to customers! What a joke! I guess I don't really expect much from a store like Big Lots, but now they can never expect any more of my money! Farewell crappy customer service.

I was at the Big Lots today in St. Cloud, FL. The cashier offered to sign me up for your rewards program. I was told that if I did not give my e-mail address that I could not get the discount card. I asked to speak to the manager. I asked the manager if there was an opt-out option on my e-mail if I signed up for the discount. I was told that I could not opt-out of having unsolicited emails sent to me except at the corporate level. I work in an industry that sends millions of emails out a year. I do know that by law you have to have an opt-out option. I don't want my information sold to outside vendors and I don't want hundreds of emails hitting my in box. I just wanted to opt-out and get my discount card. I was told, no email, no card and opt-out not an option. My grocery discount card doesn't have my e-mail address and I didn't need it to get their card. I find this practice to be discrimatory. If I was poor and did not own a computer, I could not get the discount card either. Many Senior Citizens do not own computers and would not have an e-mail address. No discount card for them either. Therefore, you are discrimating on the basis of economic status and age, among other things. SHAME ON YOU!!!

It sucks to have to spend $20 every visit to get a 20% discount and then lose it if I don't buy enough in a year. Other stores let points add up no matter how much you spend in a visit and they don't expire. So why wouldn't I shop there instead?

Big Lot's doesn't even deserve a one star rating! Customer service STINKS!! I bought a heater there on Oct 3rd, 2011 and it stopped working Friday the 14th. I tried returning it the next day and the manager would not return it or exchange it. I was so darn irate I asked for the Corporate number and of course no one answers or returns the messages. Obviously, no CEO or online customer service rep reads these comments. Big Lot's is terrible!!! No more shopping there for me and to think my boyfriend and I were going to purchase a fireplace from there. I bet not!!!!!!!

I just had a 5 shelf bookcase fall over almost on my 5 year old son. I bought it about 2-3 weeks ago and just started putting books on the bottom shelf. Everything was secure and it fell over endangering my son who was playing near it. I have pictures of the damage it caused and I would like a response quick.

Big Lots Boone N.C went there bout a mouse for my lap top 2 day's later went to return it With out receipt,called my credit card company so they could send me a copy of my receite but they could'nt send it to that add. it had to be to my home add. so i was'nt home for a month when i got home tryed then with no results I called the cooprate office and they where of no Help. This once happned to me at Wal-Mart and they asked me when i bought the item and at what regester, and they gave me credit. BIG LOTS SHOULD CHANGE IT'S POLICY.

I think someone from the home office needs to go onto facebook and read all the comments that YOUR STORE MANAGER from Panama City Florida, Travis Morgan writes about his employees and the customers that shop and spend thier money in that store. It is very disturbing how this Young Store Manager is treating employees that have worked for this company for years. Some of the comments about the customers is down right degrading!!!!! DO SOMETHING ABOUT TRAVIS MORGAN OR HE IS GOING TO RUIN PANAMA CITY'S BIG LOTS.

I shopped at a Big Lots store in Fairview Heights, Illinois on September 28, 2011. I went to the check out with my items, two of them included body loafs. There were two prices displayed on both, one higher and one lower. I asked the cashier which price was correct, she said that she had never seen anything like this before and called an employee over who confirmed what she said. She then called a manager, his response, the higher price is the correct one. When I challenge this, he said, "We do mark ups and mark downs all the time." Why not take the one price off? How did I know this to be true, since the two other employees had no knowledge of this? What a joke, I did not purchase the items and have no intentions of returning to a Big Lots store in the future!

I was a long time customer of the store in Elkton Maryland I have always found the managers to be caring and dedicated people. I visited the store today and wow what changes have taken place. The store is sloppy, dirty and the workers seem like robots. There is no warm welcoming enviroment there anylonger. The prices are no longer deals, they are priced higher on many items than walmart or kmart. I will no longer be a customer of this company

my family and i were shopping here in a local store here ih pensacola florida on davis hwy, i have a 6 kids plus me and my wife, a customere came into the store and said that he was tired of paying our bills for us to live on welfare, i and my wife work hard to raise our children. its not against the law to have lots of children, i have a wide variety of kids whom i love very much, he says to me those words, i was asked to leave the store due to me telling the man i didnt approve of those words. my childrens feelings were hurt and i explained to them dont worry about what people say. i felt like the lady behind the counter backed the man up, sorry to all customres whom love big lots to put up with that kind of treatment, god forgive them, i do. thank you very much and have a never to return to that store, i wont.

When did Big lots stop giving a 20% discount to the familys of the people working there?Im daughter works at Big Lots yesterday I was shopping went to the check out and they no longer give discounts to the family living in the same household.Why didnt they tell there employees this?After I shopped and waited in line for nothin.I told them I didnt want any of it and left.They are always hiring more people and not giving any hours to there employees.My daughter wasnt even on the schdule for next week.So y?not understanding to there ways there at all.I wonder if she can drew unemployyeement make them pay her for doin nothin.And shes only 16.

Absolutely the worst customer service I have ever experienced. Experienced horrible customer service from the store employees to the 70 year old operator who says 'he's never lied in his life'. The operator said there were customer service representatives in the office and to 'leave a message and someone will return your call', I am still waiting for 'that call' and since he has 'never lied' I am sure I will be receiving a call. Thank you Big Lots for confirming that we should purchase from walmart. Never again will we purchase from big lots.

RE: SouthPark Village 9074 Mansfield Rd Shreveport, La 71118 James Herring, Store Manager Big Lots routinely sells food products that are weeks old to its customers. Although I have reported these deadly problems to management, this retailer continues this harmful practice. It appears intentional. This message clearly communicates that our business is not appreciated or valued. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). When I returned this headphone, in its original condition with package materials and instructions, with a receipt, and within 30 days of purchase, I was given a gift card (60064915…) instead of a refund. The store manager (James Herring) attempted to shame and belittle me in the presence of customers. The merchandise was defective. This was not my fault. I had to find time and devote energy towards their lack of proper procedure. The store personal did not bother to offer an apology. Therefore, I have no confidence in Big Lots’ integrity as a component retailer. Just because Big Lots is a close out retailer, this is not an excuse to perpetuate extremely poor service and sell dated food products to its customers. I must maintain my health and strength for my family.