Big Lots Corporate Office & Headquarters

June 4, 2010 I think you may have lost several customers today. The manager of your Roswell Road, Marietta, Ga. store, Jack Williams, was talking on the phone and made a degrading remark about Yankees ... I am a yankee! Jack also thought it was more important to discuss a store issue with the furniture department clerk, while four customers waited for service. My neighbor wanted to purchase four dining room chairs, but we were so frustrated with the service, we walked out. This is too poor an economy to offer poor customer service.

I am a regular shopper @ Big Lots in New Bern, N.C. but,Since the manager Scott no longer works in this location it is one of the sorriest Big Lots i have ever been in!!!!!!!!! Missy the ass. manager is very sassy and Lazy she will not help any of the female employes lift or move any heavy or large items!!!! Your managers Rick and Edd are the same they are rude and disrespectful!!!! They do not have any male employes to help with furniture being purchased as far as takeing outside all the female associates have to... Rick, Edd or Missy will not help with this as well... I purchased a wordrobe that was very long and very heavy and two of your female associates by the name of Debbie and Shineka had to carry this out.. MEN should have been there to do this job both of the male managers watched and did not help and all Missy did was say wow that looks heavy... Your store is very clutered and the manager will not help the associates!!!! Missy is very lazy and does not need to work there ... Your associates help more than the managers.. This needs to be addressed asap!!! You are gona loose alot of bussiness this way.. I am one i will shop another big lots i will not return to this location!!!!!!!!!!!!

i bought a bissell carpet shampooer and i lost the reciept the tags are on it and the add on tools are still wrapped, and the shampoo trial size bottle is mroe than half way full. it only worked one time, and now it will not spray water out. its not fair that now i am stuck with this brand new machine with tags on it haning on the handle and everything unused except the water bucket. all i want is an exchange, not a refund. whats fair is fair. this is bad consumer practice, and i am spreading the word to everyone about this. this day and age, with the economy the way it is, big lots should be careful because consumers are not willing to waste a single penny these days. i bet big lots goes out of buisness within two years tops. guarantee it... too many consumer complaints on the interet already...

I definitely agree with Ms. Harrington. Big Lots is a great store but the customer service is LESS THAN POOR. I currently live in Tuscaloosa, Alabama and the store managers act like they don't want to be bothered if we have a question or concern. The people at the customer service desk act like they don't know anything and we have to wait for--what seems like--hours just to be treated mean and unkind by the managers or employees. Why must someone roll their eyes when a question is acked? Who am I supposed to ask if I can't ask the employees without feeling like I'm bothering them. If they don't want to be there, then don't come to work is all I can say. My sister works at Big Lots and she often asks me why I will not come into her store any more. I tell her it is because her co-workers and bosses are not friendly. I could care less about getting her 20% store discount! I would rather take my money elsewhere where the employees are nice and friendly, even though I may be spending extra money.

I'd like to interject a positive note about one of your employees: "Angela" at store #562 in Coconut Creek, FL for her honestly and concern as revealed in an act of thoughtfulness that she performed a few weeks ago. It was a busy day at the store, and although Angela was the sole cashier open at that time, I noticed how she kept the line moving swiftly with her well-honed efficiency; an example of dedication to her employer and customers that is in itself becoming more uncommon in the workplace. But what truly impressed me was what happened shortly thereafter. In my own attempt to keep up the pace for the consideration of those behind me, I tried to slip my $10 change into my wallet quickly, but it kept hitting an obstruction which pushed it back up. I finally thought that I had shoved it past the small receipt down there, so I pocketed the wallet, grabbed my purchases & off I went! Moments later as I was loading the car, I saw my cashier Angela at the store doorway scanning the parking lot intently. She had rushed to the door looking for me with a bill of unknown denomination in one hand. I quickly checked my wallet and sure enough! It must have been my pesky $10! Just then her eyes met mine and she called out "Were you just st my counter?" I responded: "Yes, did I drop my change?" as I walked over to her and retrived it. I wish I could have afforded to reward her monitarily, but these last few years have been quite lean. I hope that this letter provides much more remuneration than ever could for the courtesy given to me.

My husband I regularly shop in your Anderson SC store and we currently drive a good ways to get there. While in town several days ago we stopped by your store and purchased some landscaping edging. We got home and realized it was not the correct kind, we never opened it put it back into my car and several days later while we were in town for a Dr.'s appointment stopped in to exchange it for another kind and was told we could not without our receipt. We are talking about $15.00 worth of merchandise that we paid for on our debit card, the other edging cost more so it should not have matter if we had our reciept or not, we were not asking for money back, just to exchange. We were told at that point that it had to do with their inventory system and that they could not take it back without a receipt. We are stuck with the landscaping that we cannot use and therefore, we will never shop in your stores again, no matter what state or city we are in. And yes we are telling all our friends and family about this incident and are encouraging them to do their shopping elsewhere. Thanks

My family and I have shopped alot in your store to include furniture for a new house.I purchased a large covered trash recepticle last Saturday costing $18.00 and attempted to return it as my daughter already bought one. I apparently misplaced or threw out the receipt so therefore your store would not refund or even give me a store credit which I think is rather bizarre. I guess that's business today so no more of my business will go to your store and I will tell my story to all I know. Many thanks

I am new to the area and have shopped at the Big Lots since moving into the area. I am a regular in the store. I like the store and I enjoy the variety and there are even some name brand items in the store that is refreshing to see. However, the customer service in the store particular with the managers is less to be desired. If the prices are good the product is good but you provide "poor customer service" that is not going to make me want to continue returning to the store. I use to work retail so I know what it is to stand on both sides of that fence and I know that I was polite, kind and I "ALWAYS" greet the person waiting on me. I would like the same courteous and polite manner in return especially from your managers, who should be the ones setting the example for your associates. Retail involves interaction with people and if other customers made you angry don't take it out on me. Thank you