Big Lots Corporate Office & Headquarters

I was out running errands and stopped at the Big Lots Store in Wilkes-Barre Pa. I was getting a little hungry and did not want to stop to grab something to eat. I picked up these Sunmaid Raisin cookies to munch on as I was out and about. I got to the parking lot and opened my pack of cookies and started to eat one. The first bite told me there was something wrong with the cookies. I then looked at the date on them. THEY EXPIRED IN 2010. yuck! I went right back in and returned them. That night I got violently sick. I tried to call the corporate office but it is closed. - one Star for sure

I am writing this feeling total frustration. My son and his wife bought a patio set, they did not assemble it right away. It was about three weeks until my son was able to get around to it,when he opened it the glass top on the large table was shattered we loaded up the whole set and the package containing the table top which was unopened. We were told he could not return the item as he had misplaced the reciept. I do not understand this policy. It was your merchandise. I work in retail actually for the one of the largest retail companies in the U.S. We take care of our customers and I recommend that you start doing the same(as I read your ratings.}I for one will not shop at any of your stores and probably anyone else that I relate this story to won't either.

Was going to purchase a Gazebo for a friend, that was on the floor and was the last one left of that model. I went in and found out that it had no instructions that came with it and we had to go in and wait for them to take it down, I imagine that could take an hour or so, kind of felt it was at there convince. Left the manager of the store (Bill) at 1055 62nd Ave. N. in St. Petersburg, Fl my name and number and he did say he would hold it for me. After deciding all the trouble I would have to go threw to get it we decided to definitely shy away from purchasing it, and at least I called him back. For all that trouble you think we would have been offered a discount !!!! After years of buying at Big Lots, I definitely scratch that store off my list. My friend said no way for all that trouble, so I guess that's two people less they need. In this economy customer service is everything and everything I have heard about Big Lots seems to be true, Lousy Customer Service.

Dear Big Lots I was just in your Fairfield Ca store. I had a cart full of items for purchase I was organizing my items and coupons in front of a cashier who was watching another cashier ring up the person in front of me and talking to her. They were just visiting as she was ringing up another customer. She looked at me several times and even made comments about some of the items I was purchasing. She then said “oh I guess I can take you over here…” and took me to her register. She rang all of my items up. To a total of over $300! I then presented her with the coupons I had been checking as I added items to the counter and she looked at several times during ring up. And she told me “oh well we don’t take those”. I asked her “really what store doesn’t take manufacture coupons?” she said “well I don’t know but we can’t”. Then proceeded to tell me what the total was again. I informed her I would not be purchasing the items because I could not use the coupons she had seen me looking threw and she said in a very snobby voice “well so you don’t want any of it that’s a lot of stuff for me to have to put back” I was very upset with how I was talked to and treated I do not feel any customer should be treated that was epically when they seem to have so few as it is. If this is how Big Lots will be treating customers I will inform all of the people I know just how poor the customer service is and will no longer be going to the store. I also do not understand why you do not accept valid manufacture coupons it all comes back to the store from the manufactures and I feel you would do much better business if you took them and took care of your customers. Your very disappointed, Former Customer!

I have been searching the internet and making calls for days for a product in my south fla. stores! no one had it except the PALM BAY,BIG LOTS.. a WONDERFUL MANAGER NAMED " STEPHANIE CAMBELL" had it!!!!she is 3hrs. from my home in p.b. county! we were going to the stuart store yesterday, and she said "I WILL DRIVE DOWN TO YOU ON MY TIME, SEE YOU AT 3:00 p.m.!!!! CAN YOU BELIEVE THAT????????? she was there right on time! 16 cases she brought to me!!! all the complaints i hear about big lots don't make a dent in my thoughts after her great customer service!!!! PLEASE GIVE STEPHAINE CAMBELL A "BIG 10 STAR" big lots headquarters!!!! a JOB WELL DONE"

The Big lots here in Tuscaloosa, Alabama has been destoryed by a tornado. We love Big Lots, and we NEED one really badly. We need another store as soon as possible. We have an Old Navy store that is avalible. This would be a great location for a new Big Lots store. We would appreciate if you could help us.

Went to the Big Lots store in Yuma, Arizona on 04-30-11 and would like to nominate the assistant manager for Rudest And Most Obnoxious Manager for the month of April. We went to pay for an item and when we arrived at the checkout line there were several people in line. The aisle was blocked by paying customers. We were directed to another register by an employee where a cashier was making the register ready. The assistant manager was 'working' at another register. The assistant manager rudely interjected and overrode the employee that had directed my wife to the about to be opened register, saying rudely and loudly that my wife would have to go to the line that was in service and that the next customer in line should be sent to the register my wife had been directed to. My wife moved to the line. In the meantime, the assistant manager, who was working a register, made no attempt to help other people and just stood at her register watching people in line. The assistant manager has a terrible attitude and is openly rude to customers. We are taking almost one hundred dollars in purchases back to the store today and returning the item we bought. If the assistant manager's attitude is representative of the type of customer service offered at Big Lots in Yuma,Arizona we will no longer spend our money at Big Lots in Yuma, Arizona.This woman has no business dealing with the public unless that is the type of rude service encouraged by Big Lots.

I recently moved to Baltimore from Kansas. As I was driving to my local grocery store, I spoted Big Lots an decided to go in an check it out. As I was inside shopping, two different associates confronted me an asked if I needed any help. I did not as thou I was only browsing, but I was very pleased to have had someone offer. The store was very clean and organized. As I was finishing up an checking out, my cashier was very friendly. She offered to sign me up for a reward card, which I did. I am very pleased with my shopping experience at store number 1595, Dundalk, MD. I will most definitly be a returning customer! Thank you for the pleasant shopping experience. Bonnie Appleton

I am very dissapointed in big lots return policy. I have my receipt but just a few days expired and the manager would not give me credit or exchange. That really stinks. I felt like I was taken advantage. Times are hard as it is. All I wanted was atleast store credit. I am never going to shop at Big Lots again and I will make sure to tell everyone I know about your policy, obviously your company forgot about keeping the customer happy and returning to a pleasant shopping store. Thanks for nothing.

I PURCHASED A BLACK RAVEN ONYX SOFA AND LOVE SEAT ON 2-11-09 IT LOOKED LIKE THE PERFECT SOFA IN THE STORE SO I DECIDED TO BRING IT HOME WELL UP UNTIL NOW THE PERFECT SOFA DONT LOOK SO PERFECT THE CUSHIONS THE ARMREST IS SLOWLY SPLITTTTTING AWAY RIGHT BEFORE MY EYES IM A MIDDLE AGE LADY AND TO REPLACE ANOTHER SOFA AT THAT PIRCE I PAYED FOR THIS ALMOST PERFECT SOFA IS HARD TO COME BY CALLED THE STORE TO MY SURPRISE THEY SAID THEY COULD HAVE HELPED ME BEFORE THE WARRANTY RAN OUT BUT BIG LOTS DONT CARRY THIS BRAN SOFA AND LOVE SEAT ANY MORE IM NOT BEGGING FOR SOMETHING I BOUGHT I JUST NEED HELP FROM YOUR COPORATE OFFICE ON WHAT WOULD YOU DO IN A SITUATION LIKE THIS?

I AM FROM CANADA AND I SHOP IN BIG LOTS (OGDENSBURG) ALL THE TIME. I FOUND THE STAFF TO BE MOST HELPFUL AND KIND. WHEN I HAD A QUESTION THEY ANSWERED RIGHT AWAY . IF THEY DIDEN'T KNOW THE ANSWER THEY WENT AND FOUND OUT. WHEN THEY SAW A LINE UP AT THE CASH OF 3 OR 4 PEOPLE THEY CALLED SOMEONE ELSE TO OPEN ANOTHER CASH. I HAVE ALSO BEEN IN YOUR STORE IN WATERTOWN AND FOUND THE SAME TREATMENT. IN CANADA STORE POLICY IS NO RETURN WITHOUT RECEIPTS. THIS IS A NORMAL PRACTICE AND MOST PEOPLE UNDERSTAND THAT CONCEPT. THE WHOLE IDEA OF A RECEIPT IS FOR SECURITY, FOR YOURSELF AS WELL AS THE PRODUCT YOU BOUGHT. I FEEL IN THIS TIME OF POOR ECONOMY IN ALMOST ALL COUNTRIES WE AS CONSUMERS SHOULD TRY TO BE MORE PLEASANT, AND A LITTLE LESS NIT PICKY. THANK YOU MRS. FRANCES GRUNO... ARNPRIOR ONTARIO.. CANADA

I am a recent ex-employee of Big Lots. I gave this company my all and dedication which was completely unappreciated. I worked very hard and tryed my best to provide excellent customer service to my customers. I also was well-liked by the employees who worked for me. I tried to be fair and courteous to everyone. Many times I was forced to complete projects in unreasonable amounts of time, with no assistance from other management or employees. I feel very hurt and angry that after 5 years of working for this company and numerous bosses who gave me good references when I would transfer to a different store, I was just let go. I am a single parent, and feel that I was very mistreated by the way upper management handled the situation. When I say forced to complete a project, I mean that I was threatened with punishment if it was not done in a certain time frame. This was the case constantly. I will put the word out about this to everyone I know, and make sure that upper management knows what really happened. I was never neglectful of my job and now I sit with no money to pay my bills and support myself and child. Its sad.

I have worked at Big Lots for many years, but here lately they treat their employees like crap. Unless you are at least A DM they do not care about you. We are open 9-9 on Easter Day. The big shots all just came back from a meeting in Vegas. Do you think they work on Saturday or Sunday? Of course not! If it werent for us regular employees there wouldn't even be a big lots. I think they are very selfish.I wouldnt recommend anyone to work at a Big Lots store.

The service in the Concord NC Parkway store is horrible. The merchandise looks like it belongs at the dump! The employees are rude and ignore customers. They are especially discourteous to those with disabilities. Today, I asked a clerk (Laurie) if she could open so that I could get out of the store due to a very bad knee and other medical and physical issues. She allowed a "nurse" with a cart full of liquor supplies to jump in ahead of me and my one item. The person knocked items off, walked away and was looking at garden supplies, and played with the items she was purchasing. The clerk had to keep waiting on her to place her items in the cart. Run her debit card. I asked the "nurse" to move that I had to get out of the store as I could not stand up any longer and she cursed me because she stepped in front of me, and I brushed past her. Also, DO NOT GIVE THEM YOUR EMAIL NUMBER, they will send you four and five emails a week about "specials" and they give your email address to others. Avoid this store and this company!

Toni Jackson-as an employee of Big Lots I would like to state that by using your sister's discount (unless you are legally considered her dependant) is against company policy and could cost her her job if the staff of the store is honest. It could be they are offended that you do try to use it but like your sister enough not to want to get her fired. Maybe they take that out on you. Just a thought.

My mother has worked for Big Lots for 10 years. The only reason she continues to work there is because she needs her medical insurance to keep my father alive with his medicine. My father has an illness that will eventually paralyze and kill him. My mother is his sole caregiver. I am not only writing to the board members of Big Lots but to the consumers as well. Big Lots should be ashamed of themselves and I am not talking about the employee's. I mean the higher ups, who make the rules for the people beneath them. I say things like that because Big Lots treats it employee's with no respect or regard for their lives. The reason why there is poor customer service, is because the employee's are treated as machines by Management and higher ups. There have been a lot of different things this company has put my mother through a hard working loyal employee for 10 years, but the latest takes the cake. They are making all stockers, work from 9pm at night til 6am with no pay increase. My mother is 60 years old and again is the sole caregiver to my father. She has advised the company of this and they don't care. Ginger is an ex Target employee who signed on with Big Lots and thought this night shift thing would be a good idea. Without even asking the employee's. Just came in and switched the schedules. When this was brought up to Ginger, she said said thats the way it is. Ginger isn't working those night shifts, so its easy for her to say. My mother is 60 and she unloads a truck, puts out stock, runs the register and helps with customers when she was working the day shift. Now they put her on the night schedule and most the time the a/c is off and the lights cut off every 45 minutes because of a timer issue. It was brought to Ginger and Managements attention, Do you think the problems with the A/C & Lights were corrected? NO. I thought they only had sweat shops in foreign countries. Not the USA.I person

FALSE ADVERTISEMENT The Advertisement in the KC Star March 27-April 2 2011 - had Uniden DECT 6.0 4 Handset Digital Phone advertise for $49.00. The Independence MO Big Lots store said they did not have any at all and that other Big Lots stores were calling them asking them if they had any. I also sent a email to Big Lots to question this LACK of supply and the Ad. Since Big Lots does not provide Rain Checks-How does this make Big Lots to be- A Store that Advertises for Products that are not available. No Apologies. Where are the Digital Phones Big Lots that you Advertise????

I recently shopped at the Big Lots store in Norman, Oklahoma. I was assisted by a very nice man, named Michael, and I was so impressed with his politeness and knowledge of the store inventory. He is definitely an asset for your store. I appreciate any time a store employee will go "an extra step" to make sure that the customer is happy. And Michael certainly does that..

I purchase a bed with head board and bed frame. Upon receiving the unit the head board was damaged, this was on March 02,2011. Since then I have been to the store eight times including tonight March 31,2011 and again NO HEAD BOARD>.

In your advertisment, there was a Bissett Quicksteamer for sale, factory restored. They went on sale today, Sunday. The store is located in Florence, SC (Irby Street) and opened at 1:30pm. I was there when the store opened. I went to the section where they were suppose to be. I picked up the box, which I thought it was, under the display. Got on line behind a couple. The scanner did not work for them, but they continued to try. A lady was behind me. Another chasier(Connie)opened and asked the lady in back of me to come to her line so she could cash her out. I should have been next in line. So unfair. After the chasier(Connie)finished with her she then asked me to come to her check out. Well, I did not have the right steamer. We went back to where they were. There wasn't any. I asked if they did rain checks, she said no. She got the manager(Lionel), who later said I would have to get the display because they did not have anymore. I asked how could that be when the sale went on today. He said they have customers with bonus rewards and they can shop the day before. How can that be when your advertisement states that the sale starts on Sunday. That is not fair. It is false advertising. Plus the display did not have a box for it. This is the first time I went there to purchase a large item and it is not there. I also called the store the day before, (Saturday), to make sure they had the item, which they said they did. I get down there exactly when the store opens to find that Big Lots only had the display item. You should state in your advertisement that those with bonus rewards get special treatment. Oh but they did say the day before that they had the product! I will be calling your headquarters, Ohio branch, tomorrow, for sure!