Big Lots Corporate Office & Headquarters

I purchased (2)Solar Crackle Glass yard lights @ $10.00each from BIG LOTS, 425 Sawdust Rd., Woodlands, Tx. 77380, and paid by Mastercard, due to illness was not able to return these within 30 days. Both are unused still in box, when I attempted to return with receipts...I was told their system would not allow since it had been more than 30 days. Have tried to contact the corp. office, 300 Phillips Rd., COLUMBUS, OHIO 43228, PHONE # (614)278-6800 and all I reach are call center people-listed as customer care, who are rude and could care less..CUSTOMER CARE??? When I ask to talk to the CEO: Steve Fishman...I am told "Good Luck", "thats not going to happen" WHERE IS THIS CUSTOMER CARE?? What a BAD ATTITUDE FOR A CORPORATION TO HAVE TOWARD THEIR CUSTOMERS.

I wrote a review, but for some reason it did not get posted. I don't want to type it all again, so I'll just say that from reading the reviews, it appears that Big Lots needs to get a return policy that is not so limited. Also, I was upset that after I shopped like crazy to get enough points for 20% off that it had an expiration date. I'd shop and not use my Big Lots card as I wanted to save my 20% off for a large purchase.(mattresses) I was upset that I wasn't informed that they expire so quickly. I guess it expires between 4 to 6 weeks. However, after reading Tina's review of her "sink hole" mattress and not having luck returning it, I'll just go to a reputable mattress store who will stand behing their product with a good warranty.I'm glad they wouldn't give me the 20% off to buy it. I wonder if anyone on the corporate level reads these reviews? It would be a smart business move if they would. Besides complaints on the return policy and quality, there were alot of comlplaints on rudeness. I wonder if these employees get paid less and have less benefits than other stores like Safeway or Target. If so, they may be having difficulty in getting enough qualified employees. I know the store in my town must have alot of illegals as a huge number can't understand English when you speak to them or ask for assistance. (California)

Sharon Meek and Mr. Stone,( in response to you being told you were getting the 20% discount and then found you didn't)it also happened to me. I checked on line when it was or wasn't receiving the correct purchase amount. What was happening was that my receipt showed me spending enough, but not all items counted--such as wine.They didn't tell me some items weren't counted. I had to go back with all my groceries, refund them, and buy a little extra to cover for the two bottles of wine. I held on to my 20% discount to buy larger items--furniture. They said the 20% didcount was only good for a SHORT time. They didn't tell me that ahead of time either, and I lost the discount. I'm too busy for all their different policies and restrictions. I'm just going there when I have to--The dollar store is cheaper anyway. If you watch sales, so are some of the bigger markets with bigger selections.

Mr. Stone and anyone confused over their Buzz rewards? I wrote about what might be happening on page 3 to Sharon Meek. What happened to me is that they don't count all items on your total purchase--like wine. Then your purchase may be too small. (They don't tell you that) Also, they don't tell you how long you have to use the BUZZ discounts. I'm weiry of their games, am discouraged, and pretty much don't deal with them unless I have to. I see deals all over and really don't need to bother with them.

I live in Tucson AZ and used to shop at the store on Valencia road . It has been a horrible experience the first time i went in theres no body could help me with a vacuum that was on the top shelf. I asked the cashier if she could send somebody to help (feeling bad for her she had maybe 7 people in line) she called for help to houseware. After 10 minutes of waiting i gave up on vacuum with my basket with some detergent,dog food, and some patio things I found I made way to cashier. I didnt realize it but I had heard her call for cashier help up front please,so I stand in line about 10 minutes and the cashier is very upset and says to me shes "sorry and its always like this" I said wow and could tell by the way people walked out in front on me . So i go on home,next week I seen a recliner on sale it is 7pm and I want to buy a recliner so I go check out recliner and again I get no help.So I go to cashier and ask for help (same girl) and she does . 10 minutes later a girl named Michelle comes out of the office with tears in her eyes. Ok im thinking she sad about something so I will be nice I first ask her that I would like to buy recliner that on sale she snaps at me and tells me that she can't help me and that I need to come tomorrow because she cant do it right now.I said ok can you at least make sure you have it she looks at me with hate and walks over to furniture dept and jumps on register to look up recliner ,at that time phone is ringing and over the intercom Michelle line one . Michelle picks up phone and starts cussing this person out in spanish to leave her alone I looked at her with gosh.She looks at me and tells me Im a nosey person in spanish and I should mind my own biz.I simply just turned and walked out . I will never step foot in that door again you just lost a $279 sale and a repectable shopper . And to the cashier you are very nice and I hope you do find employment elsewhere as you said you where looking good luck.........Melissa

I bought two garden solar decoration lights. They were fun and looked great. I got rid of their boxes and didn't think about the receipt. One lamp continued to work. After the first day, it only worked part of the time. I thought it might not be getting enough sun. I tried it in different locations, and it got so bad that it stopped working completely. I tried replacing its baterries. It was indeed a lemon. Of course they didn't stand behind their product as other stores do. Even if your can show your credit card statement--they want that receipt because they know people have trouble keeping track of them in their busy paper filled life and it's almost a guaranteed sale. Howerver, I hope these reviews are read by someone higher up on the corporate ladder, because their "guaranteed sale" to me amounted to only that one. They could have had hundreds of sales from me, but I'm afraid of their limited sales policy as probably many other people are. (California)

My son has worked for Big Lots for over 5 years.....There was a death in the family and he is intitled to 3 days for the funeral....But was he allowed to take 3 days....NO!!!!! His manager tells him he has to come to work (Because of the Buzz Club sale) on the same day that his grandmother is buried and also had the nerve to call him during the funeral dinner and ask my son why wasnt he at work yet..... If you are a manager of a store, you need to learn all the depts. and work in them all when a emergency with a employee happens...and NOT worry about how many times you are leaving the store and returning 20 minutes to half hour later smelling like a brewery....SHAME ON YOU I am not naming names or location But I will be calling headquarters and letting them know the who and where they have a very nasty and ignorent manager at....

Corporate Executive, after reading all of the above complaints, it seems that you all get a kick out of hearing about how rude your managers are. So,my experience is put in pile of shit like all the rest. These managers and employees are a direct reflection on what your company stands for. Putting it directly "Who gives a shit" You all certainly don't, because if you cared you wouldn't have all of the horable complaints against the managers and poor customer service. Yes, I too had an nasty manager treat me rude today. I will say like the gentlemen before me wrote. The way of the world,the economy, desperation of people needing employment, frustration, anger will finally explode in one of your stores and you all will be very sorry if you don't handle it. Like Now!!!!!!

Iam a regular customer at the louisville, ky. store #175. I enjoy shopping at this store most of the time. There is one particular assistance mngr. there by the name of ritta. She is a very delightful person, she always has a smile on her face for every customer who comes in to the store and always takes the time out of her busy day to ask me how Iam and if there is anything that she can help me with. I have never seen one person multi-task as much as this mngr. does, she does her job very well, and always manages to take the time for her customers as well. I have seen alot of negative things on this message board and I just felt that there should be some positive added to this. I feel that sometimes people like this one particular mngr. may not always get the credit that they deserve, and I just wanted to take a little time out of my day to express my thanks to her, just like she always takes time out of her day to be kind to me when I come into her store. Thank you mngr ritta at store # 175 sincerly, courtney mereith

Regarding Greensboro,NC Battleground store On May 16, 2010 I purchased a 10x10 gazebo & a set of shelves. I did not have anything bagged, and unfortunately left without the receipt. When I realized this, I called the store to see if they could look up the purchase. I was told they had no way of doing this. My husband & I were unable to assemble it until 2 weeks later due to our schedules. Upon opening the box we discovered it had obviously been returned and the metal frame twisted.....unusable. Around this time we were told that my sister has only a few weeks to live due to cancer. Needless to say, our minds were not on this gazebo. My husband then got a printout from our bank where we had used our debit card to purchase the gazebo. He took the printout to the store and was told that they could look up the purchase if he knew what register had been used!!!!!!!! TOTALLY DIFFERENT STORY THAN WHAT I GOT!!! So, when I got off of work, I drove to the store so they could look up the purchase. After waiting, the manager, Pat, looked into their system, but then told me she could not find the transaction as it had been over 30 days. I complained to her that I had ASKED about looking up the transaction, but had been told it wasn't possible. She did offer to call her district manager, and went into the back office (I assume to do so) but only after piddling around with other stuff. Eventually she came out and told me she was still waiting for her district manager to call her back, but she would allow us to return the gazebo. She said to have my husband return it, and he would have "no problem.". When my husband returned the gazebo the next morning, she refused to refund our money or even issue a store credit. She was very rude. We now have an identical gazebo in a box that has been cut open (apparently returned for the same reason we returned ours). My husband said one of the employees was having to search the store for the netting that goes with it!!!!! This store needs to get it's act together!!!!! If I had been told IN THE VERY BEGINNING of all this drama that the purchase could be looked up THERE WOULD NOT BE A PROBLEM. Now, because of an employee's lack of knowledge, or willingness to ask a question of a superior, I have yet another $200 gazebo that is unusable. I would appreciate a phone call regarding this matter. I will not let this go. My suggestion to you is that you don't let this go, either. You may contact me at 336-442-4997. You have until June 30th before I proceed.

Can't possibly thank you and your employees at my store here in Dayton OH, on Woodman Dr -- The manager and employees all seem to bend over backwards to help you find what you need. I am in a wheelchair and they always watch out after me. T H A N K S

Charged my Account immediately for purchase. Item was damaged upon inspection at home. Returned very next day. Not so quick on the refund. Told me my bank takes up to five business days to process. I had already contacted bank and they had not received request for credit from store. Amazing how my bank didn't take five business days to pay them!!!!!!

i have been shopping at biglots for some years now.the problem is i have not received my reward points for every purchase i have made and i am beyond frustrated.i just recently purchased a $500.00 tv and no points added yet.i cant view my points on line they want give me any information.so therefor i am finished with biglots!

I purchased several boxes of floor tile at the stateline store in Southaven, MS. When I got to the register I was told they were not longer on sale. But the sale clerk was nice enough to give me the sale price. I returned to the store four hours later to purchase more tile and I was told by the Assistant Store Manager the tile was no longer on sale. I left the store and returned home only to find the weekly Big Lot ad that clearly state at the bottom of the page SALE MAY 25 THROUGH JUNE 4 2011. It is sad day when go to a store to spend your money and they don't want to take it. In addition to management that could care less you if you purchased from the them or not. I know I will not shop there again. Its just that simple.

Thuis afternoon I tried to make a purchase at the Indio, Ca. store but the cashier was too busy with a personal phon e call that I needed to wait to make my purchase. After a while I just left the store, vowing not to return. and went on my merry way. Does big lot really care?

I went to Big Lots store # 1765 4355 Route 130 Beverly, NJ 08010 to buy several of the $7 - 40 pack Philips DVDs that were featured in their May 28Th 2011 ad. They didn't have any. When I asked the manager about it, she said that they put them out "A week or so ago, and they sold out in a couple days." I emailed Big Lots to complain about this, and they just fed me the line about limited quantities of sale items. Then they asked me if the manager offered their Day of sale guarantee. I emailed them back to say no, she never mentioned that, and I never heard of it. Then I explained once again how she told me they sold out of the sale item BEFORE THE SALE ACTUALLY STARTED! I told them that this sounds mighty close to "Bait and switch". That's when a store offers a good sale item just to get you in the door, and then claim the sale item sold out in hopes you'll buy things because you are there. I will no longer shop at Big Lots

I am very frustrated and disappointed in a new Big Lots store. I love to shop at Big Lots but when I went to our new store location in Douglasville, GA I was appalled at my experience. I went in to the store to find coloring books for my students. I was very excited and happy, but I left your store almost in tears due to my experience. As I was shopping I was talking to my mom on the phone and she was telling me about a bad storm that was suppose to be hitting our area in just a few minutes. I decided I would wait it out inside the store and simply take my time looking around. Instead, when the storm hit the lights started to flicker, you could hear the rain and the wind outside. When the lights flickered the cash registers turn off for a brief moment. A worker ran to the back saying, "I will make the announcement". I thought they were going to make an announcement about the severe weather, but instead they told shoppers to come to the front of the store with their purchases because they would be closing in 15 minutes due to bad weather. As a former employee of Wal-Mart, I have NEVER, EVER experienced this. When bad weather hit the area around Wal-Mart they simply tell customers that the registers are down and they will get them running again as soon as possible. The manager at this store made everyone leave in the AWFUL weather. Not only that but they were lying to customers trying to get in by saying the registers were down when they were not because cashiers were checking people out. This is NOT the way to start off a new store location. I had to go to the store next door for shelter due to the fact that my car was parked all the way in the back of the parking lot and the lightning was terrible. I can not believe the customers and employees were treated this way. GET OUT, who cares if the weather is terrible. The news channels today reported that the winds were at least 60 miles an hour. There was a little baby with her mom in the store too who had to leave. I am appalled by my experience.

I hate and fear snakes. I do not llike your TV Ad with one in it. PLEASE take it off the air. I have shopped your store for many years but this Ad really turns me off. If I go in to shop now, I will be looking for a snake around every corner, rearing its ugly head at me.

Dear Sir or Madame, I just saw your new ad campaign showing a cobra as a "spokes model". Even as I write this it give me the chills; and for the life of me I cannot understand why you would want to have an association of a dangerous and deadly serpent representing your brand. It gives me the creeps and I really don't think I want to go into your stores in the future. When I see the store signs, from now I will think "don't go there" because of the danger of snakes. Why do you think they put a skull and cross bones on poison - not to ingest - same goes for your snake- do NOT partake. BTW- Just who in the world would approve such an ad in the first place? Would have to be a knucklehead for sure. I do hope that this note does find its way to whomever is responsible for this abhorrent campaign. As for now, I will probably refrain from shopping at Big Lots for a while. Have you ever thought of making a spokes model from some members of the US military to do spot appearances, just a thought that is a bit more palatable than a cobra - even an animated one. Please let me know that someone that is human read this note. Sincerely, Kathy F PS - I tried to use the Big Lots communication from their web site, but as usual without any warning when I went to submit the letter, it came back saying that I had exceeded the 1000 space limit. What a bunch of losers. Time to find another store- do I hear "OLLIES" anyone?

I've been with big lots for many years I would like to know why the male managers get paid more then the female managers! I hope wal-mart wins their lawsuit then maybe ya'll will be forced and give women the same rate of pay!!!!!!!!!!