Big Lots Corporate Office & Headquarters

If anyone is interested in obtaining a class-action lawsuit against Big Lots Inc. and Serta Inc. for selling defective/refurbished mattresses and foundations, please e-mail me a.s.a.p. at eastcoaster21@gmail.com. I will be glad to forward pictures of mattress defects. I agree wholeheartedly with Treniece25 that Big Lots Inc. is a scam. Also, Serta Inc. sells these faulty mattresses without the consumer's knowledge. Big Lots called the police because I returned the defective mattress within the 30 day grace period. I left without any mattress refund of approx. $1166.00(for 2 sets) and other items was not refunded. I will be contacting my State Senator and The Attorney General Office For Consumer Affairs next week. Please, for all serious replies use the above e-mail address for contact. These corrupt corporations should not profit off the backs of honest consumers. Did I not read that Big Lots Inc. exceeds 5 billion dollars in sales for 2011? I'm out of approx. $1800.00 in total for merchandise that was left at Big Lots stores. I will be contacting important govermental agencies in Washington D.C. This incident happened in Florida.

URGENT--I am writing not to rate you, although I had to rate low in terms of management. I am writing because there are many warnings out about chicken dog treats from China poisoning and killing dogs, yet you have them on your shelves. Please investigate this and get those off the shelves before your customers come after you for poisoning their pets. THANKS.

I work for big lots in a town i will not name...I am in Ohio,thats all i will say.I will start by saying that the pissed customers at my store have a right to be mad.Everything is being done to short staff us for starters.We have to pressure people into a rewards card.Our management is either young and inexperienced or just plain mean and nasty to the customers and staff,with no attempt to be descrete about it....We are made to do the jobs of management with out the pay,which happens everywhere i know but,when you are paid as little as we are it makes it worse..See i sell furniture and i am very good at it,my customers love me and my attitude,as well as my crazy colored hair!However I am in charge of the warehouse and sales floor and need to make as many sales as possible for what?i dont get the bonus the furniture manager gets it.How fair is that?I do all the work and he gets the credit.All i get is a thank you if I am lucky.I guess what I am trying to say is that this company needs to look at the people that work for them and give credit where credit is due.Weed out the people that give them a bad reputation and show the customers that they are appreciated.......

I cannot believe the ignorant people they have working at Big Lots in Turfway Rd the manager, Ava is about one of the most ignorant people I have ever met. i ook apurchase back because it was defective and was told to step aside that the manager ava would be out to speak to me in about an hour. I walked to the back of the store and saw duck behind an aisle and run in the back so she didn't have to deal with anyone. Everone in the store saw her do this and 4 women and one man threw their purchases down and alked out. Whre do they find these people?

I purchased a tablet from big lots on december 23rd,had to return it on jan.26 2012,and had to return that one on march 26th 2012;only to be told two different things that i have voice activated on my iphone by an unprofessional manager by the name of david,This store is in Dyersburg,tn.The one i exchanged it for was a sylvania tablet that was scrated on the back,grease all over the front of it and no usb cord.I think if you are selling refurbished goods ; you should warn the customer,i was given a hard time ,but the young lady in front of me,and my daughter received her money back on the same item with no problem.I had a receipt,but if i wanted used items,i would go to supersavers,but i dont do either,and i think biglots is a scammer.

The problems that employees of Big Lots face is the lack of communication between general employee, store level management, district management, corporate and the CEO. Anytime there is a complaint filed by a general employee to the District Manager or Corporate, it bounces right back to store management, causing more issues with the person filing the complaint when there should first be an investigation on the allegations. Anytime the District Manager, Loss Prevention and/or CEO will be visiting the store, the lower management is on alert and everyone walks a straight line. If these upper management crews would unexpectedly walk into these stores and see how the stores are really ran, the first ones to go would be management! Very few of them take their job serious, most abuse their title. What the District Manager or Corporate doesn't know is that most of the time, there are cliques in their stores. If an employee is not one of them, they are on the losing end of the stick and no matter how hard they work or how dependable they are, somehow, they will find a reason, true or not, for getting rid of them. I have watched management change the schedule to cover for certain employees so that it doesn't show on their employee record that they did not show up for work or called off. Swapping hours so that these same employees don't lose their hours but causing another employee to lose theirs. There is no chain of command in these stores, most of them run a muck. Not all employees are treated fairly. You cannot tell one associate that they have to be available Sunday - Saturday from open to close and change the rules for the next one. I believe that is discrimination. You big dogs need to keep a keen eye on your stores. You just might be shocked at what you see.

I bought a game day gear 8x10 canopy in Denver, CO . i put it in my garage about 3 months ago and tried it today and the latch was broke to the tent and the leg was bent. I called 2 big lot stores and all they said was do you have a receipt. I told them it was about 3 months ago, and i probably didn't know where it was. how did i know something i bought brand new would be broken when i decided to use it. the store manager refused to help me or work with me. i paid $89 and all they kept telling me was about their 30 day return policy. I told them i wanted an exchange not asking for my money and i was told to call another store. I told the lady what good would that do if your not willing to work with me and your telling me about the 30 days. I said you should have a 90 day poilcy return like every store does I rarely find a store that does 30 days. Not to mention they are the only one who carried this product with their mark and logo are on it.It's not like i am retruning it from another store. I am mad and frustrated that big lots won't help customers out when it's not their fault. the box was taped and looked new. BEWARE always check anything you buy from there if you don't plan to use it right away. now i just lost about $100 and I have no canopy tent.

I am not actually rating Big Lots. I am using this as a forum to let out steam. I loved to shop at Big Lot's and have been a Buzz Club member for years. Recently my daughter was hired there and worked loyally for 5-6 months. My daughter is a single mother and took the job because she needed to take care of her child. She worked through the holidays, double shifts, went in on her days off, went in early, never took off or called in sick and left me sitting at work for 2-3 hours to work because the person who was to work didnt come in. She enjoyed what she was doing. As an employee they get a discount and when she asked her assistan manager if she could use the discount on me she was told yes since we live in the same household. I have used her discount twice, once before Christmas and once after Christmas. Now all of a sudden she was put on probation for four days and accused of stealing from them because she used her discount on me. The assistant manager did not acknowledge that she told her she could use the discount on me and she was present at the meeting. And I know for a fact that she told her she could because she was asked in front of me the day I went into the store. Today, the fourth day of probation they call her and tell her she's fired and she has to pay back $200. Now if they had to put her on probation, ok, I dont agree with it but ok. What I dont like is the fact that they are accusing her and I of stealing and are wanting payback for more than what my discount was. I didnt even spend a $100 with both visits. I feel they did this as a way to get rid of her. A new store manager came in some time in January and said that he was cleaning house, getting rid of all the old employees because he wanted to bring in new employees to the new location/store they would be moving to. This is hard for me as I am fighting stage IV cancer and was finally at peace with my daughter because she was at peace with herself, having found a job and able to help me at home and take care of her child. I dont care for myself, but I do worry for my daughter and grand child. We tell our children that there are opportunities out there for them and you see them struggle, finally get one step ahead to see assholes like this Manager knock them down. And we wonder whats becoming of our youth...Big Lot not only lost a loyal, hard worker they also lost a faithful customer in me. Thank you Big Lots for teaching my child a hard lesson in life...

I have been a big lots shopper for many years and have purchased furniture and many more items from the store @ 1033 Ashland road in Mansfield,ohio before and was pleased. But on febuary 25th I went to purchase 2 mattresses and box springs.(when the sale was going on )and was told they had sold out. So I told the worker I would pay for them in full and would pick them up when they come in.Well she suggested that I pay most of the amount and pay the rest like a layaway due to they had a large back order.Well when the day came to pick them up. I was told that someone sold the mattress saved for me even after I was paid in FULL. The MANager Tracy was trying to tell me that the item was not mine due to me not paying for it in Full and they had the right to sell it because the other person had cash. But Oh yeah they had my name on a mattress but someone took the sticker off and they ould sell me another tore and dirty on for 30%off w/o a warrenty. I becamevery angry and suggested that the just up grade my mattress. Yes I stated that I was the customer ,And first she stated that she could call another store or she could give me all my money back and I could find some else where and she was the store manager! I stated that your just the manager not the owner !Well she finally upgraded to a matteress that was in the store room and I left the store w my bought items.But when I arrived home noticed that one of the box springs where tore w dirt on it also..Goodbye Big lots.. Sorry for your loss I,M done!!!!

Slauson and Western store in Los Angeles is awful and dangerous to shop at. What is worse is the cutomer care personnel especially KyleC. Rude is an understatement. I was told that the customer is not always right and he would do nothing about a complaint I made. He was one of the rudest individuals in a customer service function I have ever dealth with. If I could give a negative score, I would. Where is the Pic n Save We all use to love? I will probably cease shopping at Big Lots as it does not care about its customers.

To whom this concerns, The reason why I have decided to start shopping with Big Lots is because I heard from the cashier that I could get 20% off my entire purchase on 3-02-2012, but I did not know that it was 5pm to close only then it goes on to the weekend. Friday I go into Big Lots to buy a couch and I asked for the 20% off I was promised they told me it wasn’t Friday. I told them then I do not want to purchase the couch then because I could save money coming in Saturday. The cashier told me the company would honor the coupon if I would just bring back the receipt back and that I could get 20% off. I also put a mattress on lay-a-way that day. So I left with the couch and came back Sunday with my coupon since I worked all day Saturday. I realized that my Lay-a-way was for a bed frame and not the mattress. I asked the manager Janet Byrd at the 1403 S Pollock Street Selma NC location. Told me that for one that she is not going to honor the coupon then I asked her to fix my lay-a-way and they rang up a dresser and told me that it is now fixed. Janet Byrd told me she put a note in my file that it is a bed, and told the cashier to make sure a mattress will be in the back for me and told me to hurry up and pay the mattress off. I over all had a very bad experience with this mean woman. So I go on with shopping and picked up a few more things. I hear the manager Janet talking about me and made me feel very uncomfortable. I’m just a customer trying to go on with my business after she was downright mean to me. I am a manager for a factory store and I would never treat my customers in such a manor I really don’t like what she calls customer service. With all that said I just wanted Big Lots Company to know I really don’t see myself shopping there ever again. I understand the coupon and I understand the bed situation, but I will not let a manager make me feel uncomfortable while I’m shopping in a store she runs.

02/29/2012 To: CEO Big Lots Corporation, Management Training Department My daughter had an appointment with the store manager (Dan Hutter), Cadillac Michigan Big Lots for an interview at 6:00 PM today, 02/29/2012 and he wasn't there. I understand that a truck didn't arrive today because of extreme bad weather, so Mr. Hutter didn't show up. I have a problem with this because we as professional business people and parents stress to our children to always be prompt, dressed well and be prepared. Mr. Hutter's performance was less than professional or courteous in this matter. This morning 02/29/2012 Cadillac, Michigan was hit with freezing rain turning to sleet then snow. All of our schools in the area were closed as well as some businesses. My daughter was excited about the opportunity of her potential employment at Big Lots. With just having a baby 6 weeks ago and finding a babysitter she braved the extreme bad roads and arrived at BIG Lots prior to her 6:00 PM interview only to be disappointed that Mr. Hutter wasn't there nor notified her so they could reschedule. I find this utterly unprofessional and bad business practice for a manager of a new Big Lots in Cadillac, Michigan. Ex Management Fortune 500 Company

I was so happy when a Big Lot store opened in Novi, Michigan as that is quite close to where I live. BUT, after shopping there 4 times and being extremely UNHAPPY with each of those experiences (aisles jammed with stockers and boxes and boxes of merchandise, so much so that you can't get close enough to the shelves to get anything...rude workers and cashiers...needless to say I will NEVER go back to that store. How is it that the other Big Lot stores that I have shopped in, don't have those problems? Could it be whoever is managing that Novi store doesn't know his/her a_ _ from a hole in the ground. Did't it ever occur to them that stocking should be done at night so that it is ready to go during regular business hours?

Rowlett Texas. 2/25/2012. Was so disappointed in this store. I have shopped Big Lots for years. This was my first and last time in this store in Rowlett Texas. My husband and I decided to purchase two recliners a couch and a love seat. We found everything we wanted before a saleman ever approached us. We had to look for him. We wanted the 12 months no interest card. Jeff the salesman had a trainee call in to get our credit approved. After 3 attempts he kept getting cut off, Jeff told us that we might not get the credit card and we could put it on another card. My husband was not happy and told him that we would qualify if he would keep calling. We qualified for it but didn't get the full amount. The saleman told us he couldn't call them back and request an increase that we would have to pay the rest or put it on another card. We refused to do that. My husband asked for a manager and he said he was not at work and he couldn't call him. This store lost over $1400.00 dollars in one sale. I saw other lost sales while we were there. Saleman was not willing to help out the customers. I will not ever go back to that Big Lots store. The good part, We went 8 miles to the Big Lots in Garland Tx, Kenneth, the saleslady got an increase for us with no problem and we were out of the store in about 30 mins and all loaded. She appoligized so many time for the behavior of the other store and would not say a thing bad about them.

Big disappointment! Refunds on DEBIT cards can take 10 to 14 days....It only took a second to get their money! It has been 18 days. I challenged the entire charge through my bank and ALL was reversed.

There is an associate at the Westminster, CA store named James and I just think he is AWESOME! When I couldn't find what I was looking for, he promptly offered to help and was so kind and patient. He held my items for me last night so that I could come back to purchase them today, however, I am unable to, so I called and again, he was SUPER FRIENDLY over the phone as well. The world needs more sales associates like JAMES in Westminster!!!

Hate Hate Hate your stupid Rewards Card!!!! No I do not want a card so stop asking me!!! I will never shop at your store ever again...Sick of reward cards.

Barbara Chinn says thank you to the Manager (Curt) at the Big Lots store on 12444 Florida Boulevard, Baton Rouge, LA 70815 on Thursday night, 2/6/12. He found my wallet on the ground outside of the store by his truck, gave me a call so he could return it. I did meet him at a location we choose and he returned it with everything in tact. Thank you God for there are people still out there who have a big and honest heart. This says a lot for customer service at the Big Lots Store on Florida Boulevard for hiring such good quality Managers - because not only does he help customers inside the store but as well on the outside, going the extra mile to render service. The Manager should be commended. His first name is Curt - I don't have a last name. Barbara Cell – 225-921-2946

I have shopped at your St Louis stores for many years and have spent thousands of dollars finding wonderful bargains. The "new and upgraded idea" is defeating the purpose and appeal of your stores----now filled with furniture, household items many times more expensive than Target,etc.(who accept coupons, by the way). I still try to use your stores, but the items I now buy are diminishing. Your prices are no longer less as they once were. Sometimes the new markups are 50%. Why have you ruined the bargain concept of your stores? If I needed furniture I wouldn't go to Big Lots. Go back to your concepts of great prices and true bargains for those of us you are losing. There are plenty of the ripoff stores. We don't need you to join them.

Don't feel bad, the same disrepectfull and greedy BIG LOTS executives are screwing up stores and individuals in Canada now too! For a company that is at best, a cross between a watered-down Wall mart and a overpriced dollar store these exec's should really start looking at what they want to get by spreding their poisin any furthur. Canadian cities are smaller and much farther apart than in the states, and word to mouth goes very far. Poor products, prices, and terrible employee practices won't be tolerated for long!