Big Lots Corporate Office & Headquarters

Rain check should be provided or enough product for a sale

so you don't like to work for Big Lots! I have a solution for you GO WORK SOMEWHERE ELSE DUMB AZZ!!!!!!!!!!!!!!!!!!!!!!A job is what you make of it! If you're not happy leave you are most likely a lazy azz that doesn't want to work!!

I david Toledo my DOB:08/30/1975) been getting under paid at your store # 555' I was acused of stealing from your store but I am honest here yes I been stealing when junelle was working at 2236 se south federal highway,in stuart fl 34994, but I haven't been caught yet now that mike works here I been unloading the truck in back with me and other guy we stolen camras and little stuff we can put in our back pack . cause no one check our stuff one time junelle check my back pack but I took the item out in the bathroom to hide it there when she check my back pack there was notthing to find.. then after I go to the bathroom to get the stuff I left hiding in the bathroom then I leave the store like notthing happen and bye see you tomorrow thats why I carry a Back pack at work cause no one watching us when we steal stuff there the phone # 772-223-0939 just ask for me cause you dont paid me enough. been at your store since 2010 till now 2012 .

if you dont believe me now there more for me to steal cause Im a Quiet guy just to get what I'm looking for bye.

Re: Beyond Expectations in Customer Service Yesterday, I visited my local Big Lots Store #01005 in Lexington, NC wanting to return a Fan which I purchased on 4/3/12 as a Mother's Day gift. My problem, could Not find the receipt, but hoped the Customer Service employee would make an exception? Of course, the on duty Cashier said "Sorry, can't help you without the receipt"? Left store pretty disgusted, but on the way Home remembered that I had used my Rewards Card on this purchase? Yeah, OK, will call the Ohio Home Office Customer Service Dept. and plea for some help? After printing my Debit Card Transactions right from my Checking Acct. I had the Date, Time, had the Lexington Store# eaxact amount of purchase etc. Aliechea, at the Ohio Home Office Customer Service Dept. took down my complaint details and gave me, my original Sales Transaction#, Cashier# after giving her my email address tied to my Big Lots Rewards Card#.. So, the Lexington Big Lots Store Manager, Jeanette, graciously said due to my talking with the Ohio Home Office, she allowed me to choose a different Fan from the store and now I am Happy, Happy. This was also beyond the 30 Days store return policy, which of course I did not know, as the details about returns would be on the original receipt? Again this was an independent Store Manager's decision, but kept me as a loyal Big Lots Customer. People, I have read the many horror stories about Big Lots Customer Service. I am sure they are true but my story is absolutely true as well. Without Aliechea's help in Ohio or Jeanette's in the Lexington store, my Customer Service story may have been just another Chapter in a sad Customer Service novel. I will continue to spend my money at Big Lots. Maybe you can write a happy ending with your efforts and Big Lots too?

I've been with big lots for almost 20 years!I read some employees comment on this web site and it blows my mine. When I have a problem I call my DM asap and let him know that is going on, if I have a lazy manager I infrm the DM and he address the problen asap! A manager's scedule is 5 days a wee 3 openings and 2 nights closeand works one or two Subday's a month. It's funny how e gert manager's from wal-mart. dollar general, winn-dixie etc. and they don't want to work beening a manager does not mean you don't work,you are only as good as your team, and thesedays young adults come into he work force thinking tha we owe them something! You get paid to do a job just do it! If you feel that you are not been treated fair call corp. and speak to someone thier, because I'm a strong manager andI speak my mind to th store manager and the DM and if I have to I will call corp. office and speak to someone. If you don't speak up for yourself than you deserve to work your a** off and work every weekend, holidys etc...... STAND UP FOR YOURSELF OR FIND A JOB SOME WHERE ELSE AND GIVE A REAL MANAGER A CHANCE TO DO A BETTER JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and to the customer who say "A REAL STORE" guess what we area real store, we ave't ben a "Dollar Store since MAC Frugal's" so get with the program people!!!!!!!!!!!!!!!!!! A HAPPY MANAGER FROM NEW ORLEANS AREA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

news flash who takes merchandise back after 30 days with no reciept? and you know why because of thief! They come in a steal and bring it back for store credit. We are trying to protect our customers! They come in a steal then guess what people we have to rise our prices for those who don't steal it's 2012 get with the program!!!Just like customers complain when the have to pull out their i.d. with a credit car,.but if their card is stolen and we run it thur and you have to pay for it then guess what first thing ya'll whant to know is why we didn't look at the i.d. it's the law!!!!! If you don't deal with the public then you should try it because guess what the public is not a big ray of sunshine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!and one more thing watch your children people get upset when we ask them to keep their children with them at all times well news flash people they have peverts in this world and they look for those people who's kids are in the toy dept.while mommy shopping cross the other side of the store. I think it's a shame we have to tell you to watch your kids!!!!!!!!!!!!!!!!!!!! WAKE PUBLIC WAKE UP!!!!!!!!!!!!!!!!!!

I just experienced a situation where I went to purchase a picture frame, which was in the XX size wall bracket. The price was $5.00. When I took my item up the the counter, the female clerk ranged-up $10.00. I explained, this frame was in the wall box/ bracket listed for $5.00. I later advised the clerk usually with the other major stores, when a customer finds an item marked or posted for a price, the customer is usually afforded that price. I understand some customer place items and products in the incorrect position, but this was not the case. The manager was called and I pointed out the section and bracket where this frame was removed. It was the only one. The manager said perhaps another customer put it there, and since there wasn't several other frames out of place, in this XX size bracket, they could not budge,in selling it for $5.00. I advse the manager, it could be a possibility that these items were all sold out, to not reflect the number of additional frames, which he spoke of. I know the mark-up of the frames are at a level for Big-Lots to make a profit, so for them to have sold this Frame for $5.00, they surely would have not taken a lost. It was just a matter of what small time stores are not willing to do accommodate their customer, not cosidering they might lose future business by their position in matters like these. I later called the coperate office and spoke with a gentleman who was clueless as to my position. This apparent Big Lots customer service rep, said it was the manager's authority to charge what ever is the correct price for any item. I asked this gentleman if understood what I speaking of? He said I heard you. I said thanks.

I been working for this company for almost 5 years and the ONLY good thing about working here is the 20% discount (not able to be used on first day of a sale) and the %17 discount I get on my phone bill, other than that this company sucks to work for. Only reason I still work here is because times are hard right now and It's a J.O.B. keeps me (Just Over Broke)...

I would Put the star at zero if I could. I have worked for Big Lots several years and we get a New Store Manager (Laura) Seneca SC and all of our lives at that store changes. With in 2 weeks 3 employees that have been with the store for over a year with no longer be working for Big Lots. Big Lots have lost some good employees. I hope someone goes in and sees what is going on. The store should not worry just about Buzz Club it should also worry about Customer Service. Should Laura the store manager not run a register. The customers have to wait because she will not open a register. Employees do not a get a break because she will not run a register. Dale (District Manager) should also learn some people skills. This is why the store lost such a good store manager (Jennifer Brawn). The company lost a very good employee. Jennifer was willing to run a register, clean bathrooms, unload trucks, stock and you name it.

My husband works for Big Lots and he has the WORST store manager I have ever seen. This man does not treat him employees fairly!! He expects all of the assistants to work every single day even on their days off he wants them to come in, meanwhile he is always hiding in the office and is afraid to get his hands dirty. He never closes or helps his staff the day before a visit but then tells them everyday how they all suck and cannot do their jobs right! No wonder they are all frustrated, he works them so hard they can barely function but this man doesn't stay later then a minute past his scheduled time yet yells at them for not staying later then their scheduled time! He takes more days off then he is actually working! He scheduled them until 1130 at night and expects them to come in at 6am only to tell them what a horrible job they did the night before, meanwhile they can't even keep their eyes open while he is well rested because he NEVER has to close and open the next day. And as mentioned before, when you call corporate it goes to the district manager who runs back to the store manager with the complaint so it doesn't get solved! So that only causes the store manager to be mean and treat that employee even worse! And to top it off the district manager and store manager are best buddies so he will never reprimand him. It is unbelievable to me that this kind of nonsense is tolerated and this man does not deserve to be a store manager let alone have a job for treating people the way he does. I wish my husband could find another job but in this economy it is too difficult so he has to stay and get paid garbage money and take this abuse until hopefully he finds something else. I hate this company and especially his manager Dan!!

Shop your store in Claremont, NH 03743 every week. I have always had a good experience, though I don't always buy something. It's a scanning mission sometimes I see something I want sometimes I don't. Store inside is neat and clean and employees are nice people. The entrance door way is crappy and the doors worn out but that is the building owner's responsablity.

hello, i cannot find a phone number to call for any customer service issues. i guess you have to call the local store? i tried to call the corporate office 614-286800 but the phone number is always busy all day long? there is a way to contact them for issues but it is only through email and you have to wait 3-10 business days for a response and then if you do not like the response or it is not accurate, you have to email them again and wait another 3-10 business days. a difficult way to solve customer complaints. i guess the level of customer satisfaction is dependent on the local store manager where you shop? just seems an odd way to do business in today's competitive market.

the store manger in the big lots in my area is rude to her employees. She shows no respect towards them while on the sales floor. They aren't her kids there's no need for it,as well one time I was on line and the cashier called for back up, the manger came out her office but did not once offer her help. The many times I've gone shopping in the store, she's never around.she needs to be taught manners towards other and realize her employee help her.

Get over it people! Big lots is a corporation that under pays and doesnt care about employees! You get what you get. If you want better service go somewhere else! I get so tired of consumers thinking we should bend over backwards for them. We get no payroll and we do the best we can at store level. If you dont like what is going on maybe you should raise hell with the corporate office. Our store is open 82 hours a week, we get 60 hours for furniture, guess what? That means there is 22 hours there is no one to man furniture!!!! With one cashier and one manager it is hard to please everyone. SO THE NEXT TIME YOU SHOP AT BIG LOTS AND HAVE A BAD EXPERIENCE PLEASE REMEMBER THAT THE ONES SITTING IN THE CORPORATE OFFICES CUTTING PAYROLL AND BARELY PAYING MINIMUM WAGE ARE THE ONES YOU NEED TO BE RAISING HELL WITH NOT THESE POOR PEOPLE THAT ARE STRUGGLING TO PAY BILLS AND FEED THEIR FAMILIES!!!!!

i work at store #1992 (geneva store). i found out that our manager Randy Brown has the whooping cough and is exposing all the people that walk threw the doors. i don't feel its right that he can call in to go "car shoping" and be late all the time but when it comes to a deadly sickness he feels he should be at work :(

I purchased a set of mattress for my fiancee who has Multiple Sclerosis and fibromyalgia. She would wake up EVERY morning in extreme pain, so I bought her the new mattress from Big Lots thinking this would help her some. I have since lost the receipt, but it may have been a year at least since the purchase?..not completely positive? You'd think a mattress would last longer than this, she is now back to the extreme pain from a shotty mattress set. I guess the saying you get what you pay for applies here..I should have invested more money and not had to hear her cry every morning in pain from a restless sleep.

I have to say, I'm pretty surprised about the things that I'm reading on here. I've worked at Big Lots for a while and I haven't seen anything like some of the posts are saying. I have had my share of things that I don't agree with, but nowhere near what people are saying. Honestly, some of you are just making yourself look bad. Very specifically, the person who bought the tablet. How does it take you two months to realize that there is a scratch on the screen or "grease" on the back? If you purchased the item and wasn't satisfied, return it within the 30 days with a receipt and you can trade it out...no questions asked. Instead you wait nearly two months and try to return a broken piece of junk with no receipt? And Big Lots is to blame? Are you retarded? It's people like you that make this world suck as much as it does nowadays. As for some of the other posts, they are problems with PEOPLE that work at Big Lots, NOT Big Lots itself. That's like getting some stupid, lazy kid at a drive thru and saying that you will NEVER go to ANY McDonalds ever again because of one person not doing their job... I'm just saying...think about it. If it happens consistently, report it to a manager...if it's a manger causing the problem, call corporate offices and report them, if that doesn't do any good, THEN say that you won't shop there anymore. Maybe try a different store? Simple steps to make things right. Please take note that I am just a stocker, I'm not a manager...so don't try to complain that some person on behalf of Big Lots called you stupid...I'm just a regular guy that is just trying to make you people think. I just hate, more than anything, people who think they are right about something when it is right there in plain black and white. For everyone that is having actual problems with someone at Big Lots, I say, I'm sorry that whoever you dealt with didn't do their job correctly and I can assure you that if it happened at our store, you would have been taken care of, but to the rest of you people, I say...stop being so damn ignorant.

The big lots in North Randall Ohio sold my wife& I bunkbeds for our children. Then after it was discovered that pieces where missing but the sales person said he could sell the floor display only to get it home & find out that it to was missing anchors& screws also. We called looking for assistance and was told to go to the hardware store or rent a truck & return it before being hung up on. What if my children would have been harmed while using the beds & to be hung up on was upsetting and a sign of poor customer service if this problem isn't addressed the the store will continue to be empty & cluttered from a once loyally customer I hope this is addressed accodinly

I purchased a set of patio furniture at Big Lots and left them at the store in Franklin TN for my son to pick up as he has a truck and the set would not fit in my car. Between the time I made the purchase and the time he got there it do the p/u, the manager decided that the chairs weren't the right ones and confiscated the chairs I had already purchased, tried to replace with an inferior product, or have me pay more for the chairs. The set was shown as a set in the floor model and purchased as a set. Because she refused to honor the original purchase and give me the chairs for the price shown on the sign, she became guilty of "bait and switch", an illegal practice used by unscrupulous retailers that may have more consequences for her business than just my paltry complaint. I've filed complaints with the BBB and the TN Dept of Commerce & Insurance, and am in the process of taking it to every consumer website I can find to warn others and to ensure that their shady business dealings result in true monetary losses - loss of business and fines.