Big Lots Corporate Office & Headquarters

I am deeply dissatisfied by the disservice I recently experienced at Big Lots Store #152 located at 33100 Schoenherr Road, Sterling Heights, MI 48312. On November 27, 2010 at approximately 7:20 pm, I attempted to purchase five items with a personal check for $89.18. Upon handing the check to the clerk, she appeared flustered and reluctantly attempted to process the payment. She ran the check through her register and then mumbled something about having to “call this in”. The clerk disappeared, returning five minutes later asking if I had an alternate method of payment. I told her I did not and asked “Why”. The clerk replied “Your check has been refused”. I asked the clerk “On what grounds?”, to which she replied “Insufficient funds”. The clerk’s response immediately infuriated me, for I knew better. I had over $1,400 in my account. I was asked to “move to the side, so that [the clerk] could help other customers. I looked behind me and I was the ONLY person in line. In short, Big Lots has caused me personal embarrassment with its racial profiling tactics. Your clerk became wary the moment I opened my checkbook. I understand that check fraud is prevalent during the holiday season; however, my account was not short of funds. Needless to say, my first and final visit to your establishment was a resounding one.

Several days ago I bought a $6.00 Christmas tree top for my new tree this year,it did not fit and was jus put back in the box hoping to swap for one that fit. In the meantime my purse accidently got wet and everything inside including my envelope with all my Christmas receipts. Today, 12/5/2010, I attempted to return it to Big Lots in Conroe, Texas, where I bought it and was told by a man, bald with glasses, every rudely that they do not do store credits?? I have done business with big lots for years and have never returned anything until today and never knew that was their policy so that means that I have to "eat" my $6.00. What about people who buy expensive technical products and furnitue there do they have to eat hundreds of dollars? I looked around and I saw no signs anywhere or information concerning store credit policy. I will not do business with any retailer that does not respect the consumer dollar and put the customer first. I will be telling my family, coworkers, church members, club members and anyone else that I can how greedy your company is and not customer friendly. By the way, since I still owned the Christmas tree top I carried it outside, smashed it and put it in your trash can. That made it worth the $6.00 you got out of me for nothing. Walmart gets my business.

Dec. 03,2010 We went to the Big Lots in Sault Ste. Marie, Mi. The store was dirty and things were all over the place piled in carts. When we went to check out we couldn't figure out if any cashiers were open. One girl was counting money out of a metal box. She had a closed sign out. Apparently we were supposed to go to the service desk and check out. A household Led sprial light blub was on but three guys were at the other side talking. I large man who I assume was the manager notice our confusion and basically tried to humiliate us by taunting "Go to the light / Go to the light". We are not stupid people and don't appreciate being treated like we are stupid. Some of our items had no prices marked on them so we were delayed as someone had to go find out the price. Finally they just scanned something else and called it good. Someone in your corporate offices need to take a hard / mystery shopper look at the Soo store. Actually read some of your own reviews and you will figure out than most of them are bad. We won't be shopping there anymore. There are plenty of other clean stores than have excellant service.

I bought an mp3 player from one of your stores. I wanted to make sure that it had a mini SD card slot on it because the only mp3 players you guys carry at this location is a tiny 4 gigs. I asked the customer service rep. a number of questions and she assured me that it was mini sd card compatible. She even led me to a cardboard ad showing me that it was the same player as the one printed on the cardboard cutout and low and behold, at the bottom it read, "SD Card Slot." I give the gift, after buying a mini sd card that cost just as much as much as the player and realized that I had been given false information. Not having the receipt anymore because it was a gift, I took it back and explained the situation. With much attitude, I was told that I was literally stuck with something they had mislead me to believing was something that it wasnt. Moral of the story. It's christmas. Don't be a cunt.

On Thanksgiving day my daughter and I went to Big Lots and I bought a wrist blood pressure kit. Somewhere between the store and home, I lost my receipt and the blood pressure kit does not work. I took it back today to get a store credit not knowing at all about the policy from "Corporate" that without any receipt you cannot exchange or receive a store credit. I was going to use the credit to buy and iron which would have cost more than the blood pressure kit. They gave me a "Corporate" phone number which was a number used by the stores and finally after talking to someone who supposedly gave me a "Customer Care" number found it to only apply to employees trying to get their payroll checks cashed. There was nothing there for the customers at all. I reported it on Face Book to 2 local televisions stations and finally got a website for Big Lots.com and wrote to them. This is fraudulent. They have my money for something they sold me and not working and now way to get my money back. I am usually very careful about my receipts and not sure what happened to it. So that part is considered to be my loss, but all I asked for was a store credit. Furthermore, with the kind of store they have in getting their merchandise, who is to say they would even have anymore items the same for an exchange? What about the people who are buying many presents there for Christmas for different people in the family and something is wrong with the item for whatever reason. The person who bought the gifts is supposed to pass the receipt around to each one even if the family is out of state? This is ridiculous. I am also going to contact the Attorney General's office here in Michigan about this scam. This is fraudulent. It might not even hurt to start picketing outside their stores. Many people do not realize this when they go there to buy. I am very upset and will tell the world. I also posted it on my own Face Book account so everyone can find out before it happens to them. People are not perfect and if Big Lots thinks they are, they should be closed down. That's my vote for them!

I have been shopping at Big Lots since it was Pic N Save, but lately the policies have gotten out of control with not taking anything back, even if you have a receipt the cashiers started to argue with me. But what really set me off was the new Buzz program. I finally reached the 11th time on the program which is when you get 20% off, and the system pushed me back to 8 times a shopping there...I was about to buy $194.00 worth of stuff and get 20% off, when the cashier told me it wasn't the right time to get the 20% off. I told her I have the previous receipt at home which showed it was the 10th purchase. She then asked to take my big lots reward card and run it again with a product and told me it was the 9th time. I have a copy of that receipt and the copy of the receipt that I had reached the 10th purchase just days apart from each other. There program is a fraud and I am reporting big lots to consumer affairs in the State where they are licensed to operate their corporation. I have spent hundreds of thousands of dollars in 29 years of shopping there and I will NEVER go back. They are an oppressive company and the owners must be sociopaths to have a fraudulent rewards program. I will report them to the newspaper here locally and I suggest that everyone do the same. I will Boycott Big Lots. They are frauds.

i am complaning about the way the big lots store handles the after thanksgiving sale on sat... the camcorders they hade on sale for 18.88 some people were getting more than one which is not far the employees must have known them.... we stood in line and didnot get anything i dont think it is far to only send 20 then hand them out to the first few people in line....... i will think twice before i go back in the store i called the corporate office and the girl just got real defensive when i ask to speak to a manager..........

"Hilary" was working the cash register in the Burlington Iowa store as we were checking out. It was me and my 2 little kids ages 2 and 4. Apparently Hilary didn't like the way we looked because she didn't greet us or even say hi after we said hi. We look normal/average by the way and are dressed in clean clothes; I don't think there is anything remarkable about us. So no biggie I thought, maybe she's having a bad day. Then as I was trying to leave I had to reach across the counter to gather up the 4 bags of merchandise I just bought. This took a few seconds as there were thing on the counter in the way that I had to reach across. I guess it took long enough to get my 2 year old impatient and she started fussing. This got Hilary's attention and she first rolled her eyes at my child and then at the customer next to me as if do demonstrate how annoyed she was with her job or life or my kid. She actually contorted her face so that her disgust wasn't missed. The customer looked at me as if to say 'Wow, that was weird' and gave us an uneasy smile. The whole time this went on Hilary never uttered a word. You might get away with this in a big city but here in littleburg Iowa, this will cost you business ($$$$$). This isn't the first time we've encountered this bizarre display of attitude at the Burlington Iowa Big Lots but it is the last time.

Short Story - Big Lot's coupons are a joke and their store manager on call was very rude! Long Story - We have a new Big Lots that just opened. I have been there several times. This past week I spent over $50 during one visit and received a $10 coupon on my next purchase. I went back again again and spent over $270. The cashier stapled 5 coupons to my receipt and explained that I had to bring the receipt back in order to redeem them. I was very excited to go in and shop planning to receive $60 off my purchase. We spent quite some time shopping - my two girls, my husband, and myself. At the register the cashier stated that we could only use one coupon transaction so we played the game and rang up $10 worth of merchandise at a time only to find out that we could only use one coupon per receipt. The assist. manager, Stacy, was involved in the entire process. She was truly unkind to say the least! The cashier was stuck in the middle. He was kind and should be Stacy's boss if you ask me!

I went to a store today to get the 18.88 camera. There was about 25 of us and it was 24 degrees. We waited for an hour, we get in the store and they sold all their cameras the night before. I went there yesterday and they told me they were only selling them tomorrow. Messed Up!!!!!

On November 26 I went to the Beaverton, OR store. I found what I want -leather bench but it was in a dining set. I was surprised that benches were not available to order outside set. So I decided to go with the different bench from the $399 dining set which apparently could be sold separately for $100 each Ok Next day I called to the Milwaukee, OR store and I asked same questions about leather benches and he told me that they are $125 USD each? Where is the management Someone could sell you stuff for the different prices of the same item? INAPPROPRIATE PRACTICES and one nice talking employee last night in Beaverton store was high on something and smell alcohol too. I am a nurse all my life and I can detect his. Why no one did not send him home and kept on a job? I did not say nothing in the store because he was nice and I was busy searching for my benches Minimum pay of this store will lead to the distractions because people do not care much if they loose those jobs EXTREMELY POOR CUSTOMER SERVICE BUT SOME PRICES IS GOOD

To all of the disgruntled customers who have complained on this website, I totally agree with you. I have worked in Big Lots for over a year in two different stores, and both have been an extremely bad experience. We have something called the "Open Door Policy" with our managers to make complaints. So far my two managers have taken that as "If you dont like how we run our stores, the door is open, walk your butt out of it." I previously worked at the Anderson, SC store, and currently work at the Greenwood, SC store. I am a full time college student, and my manager continually schedules me during classes. I also agree with many of you that our Customer Support system needs a huge overhaul. Many of my coworkers refer to customers as being retarded and stupid. The same is said for my managers' view about her employees. If I didnt need the money, I would have quit a long time ago. I am extremely sorry for all the disappointed customers out there.

i went to big lots to get there hoover steam vac and the store was out. the store was jackson ohio,then the manager called chillicothe store they were out.athens ohio store sold out,the only store that had any was wheelersburg i had to run 43 miles to go get it,i called the corp,office the guy i talked to was a total ass i said if you are going to adv.a product you need to have enough of them,i rather shop wal mart at least i know they will have it if they dont they will make it good thats the only thing i can say about wal mart too sum it all up if you are going to adv.a product make sure you have enough on hand for the consumer,if they cant carry enough they should not put out a sales flyer like there big competeters

I have always been a customer of Big Lots, even when it was MacFrugals.My last three visits have been a nightmare. I joined your BUZZ CLUB REWARDS. On my visit one month ago the cashier told me that I qualify for my 20% off. At the end of my ring-up of my purchases she said"oh no it didn't give me my discount" so she said I would get it on my next visit. I told her that would be fine.Well, on my next visit which was yesterday 11/16/10 It was the same cashier, so she said "oh yeh I remember and I will give you your discount", well needless to say it did not give it to me again, so she told me the same thing again. I went back today 11/17/10 and the same thing, so I talked to the manager and she said there was nothing they could do about it because now it was saying that I did NOT have my 20% comeing to me.I was so upset!!!! This is no way to run a business. I will never shop in your store again!!This particular store is in Northglenn, Colorado. The store number is #01903 at 540 E. 120th Ave. The manager was very rude and non professional. I just think everyone should know about this befor participating in your "BUZZ CLUB REWARDS" program. It is just a scam!!

I was in the chattanooga store ,On brainared rd store i think the store # is 519 ,And i had a bad experance it was so bad my husban wanted to hit the store manager but he retained himself we were talking about some items in the store and the manager was so rood he looked at us and said ,i got to go because it looks like you are not going to buy any thing because i got better things to do You no my family , Is so well connected with all the goverment offices in chattanooga Tn I am sure if i was to get the labor board involed ,and mabe the health department as well being related to three congressmen it would not be hard to ask for a favor to look into the practices into management and into emloyment happyness in all the stores what i trying to say is to keep donnie roberson employed wth you office just means that you are in to unsavory practices in all your stores I will tell you i will personally set aside $15.000.00 dallars to get all the infomation i need in to this matter and if i haft to set aside some favors so be it because the people that i have told you about i have already contacted and they are in the wings awaiting for an answer ,Because what happen that day is so rood it should never be done any where in the usa .

Big lots return policy has gotten ridiculous! I loved big lots and was a frequent shopper but after loosing a receipt and not being able to return the products with the original packaging, which had a huge big lots bar code on it, and then given a hard time even when i had the receipt because i removed the plastic cellophane wrapping of an item....i won't be going back.

ilike big lots its okay

I used to shop alot at Big lots and I really think someone should look into Management at the Hampton VA store on Mercury Blvd I can tell that empolyees are not treated fare and I feel like the store is looking less and less appealing Myself and several friends have decided to shop elsewhere until someone with real interest of the store takes control and make it the Big Lots we once loved to shop at. Used to be **** rating

i hate the big lots in binghamton the managers dot know what the hell they do there, excaspecally theres a css there named Janel or something shes the ruest, they need to get rid of her. but they have some cute chicks there from Iran or something.

Hello: I purchased several item from the Cary NC store on Kildare Farms Rd.9/13/2010 and I lost my receipt which I paid with my credit card. I did take my bankstatement into the store to show the date of my purchase along with the amount hoping this would aid the store in finding the hard copy of the receipt for a chair with a twin bed inside which cost 249.98 and when I made the purchase I was not driving a vechile that I could pick it up in and told It would be fine to leave it at the store, further they made another receipt for furniture purchases and I would have no problem when I came to pick it up. They failed to say that unless I had my receipt there would be no receipt, and even if I proved the amount of the purchase and the date they couldn't find it. I find it hard to beleive the store has NO Other Means of tracking furniture sales they couldn't even find any record of the sale once I proved the exact amount and the exact date!!!!! With a system like this wonder how the store can tell who bought what, and how many they had or still have that maybe for sale? I know there must be some way to find for this store to find a RECORD of the chair I bought after all they put in on hold and placed my name on the chair. i was told there was one only left and when I came back to pick it up there where lots just nothing for me. I went as far as to contact my bank and they replied with the exact time etc. and the last time I called Mike at this location he said he "didn't know what to tell me just in the futher keep up with your receipt". I thank him for his advice and I will keep that in mind and NEVER,EVER, BUY ANYTHING THERE AGAIN I know the store must have some type of tracking system, if anyone care most customers can't afford to loose 250.00. The thing that makes this worse is no one is willing to investigate this situation. My question is "what happened to the chair I purchased"? You must have some type of accounting system a copy of the items sold etc. I just need some assistance from your office to either give me the chair which I want, or give me the money back. I will await your immediate reply prior to seeking assistance from the NC Attorney Generals office. Thank You,