Big Lots Corporate Office & Headquarters

Mr. Deutsch, this correspondence concerns a product that I purchased at Big Lots. The product were 2 inflatable boats for $9.99 each. We recently took them to the Junction river to use for the first time. To our disappointment we discovered that the air valve seals would not stay in place, therefore our boats persistently deflated. This product is clearly defective. When I went to our local Big Lots store in College Station to return them...not only did I not receive a refund, Bernard the Store Manager was extremely disconcerned with my dissatisfaction. I feel that I should be fully compensated for a product that is clearly defective. My Question to you is will you do the right thing as you state in your customer promise and refund my money or give me an even exchange. Dissatisfied customer, Andrea Chavez

I give the store in Sherman, Texas only a 1 star rating because it's the lowest they will allow you to give; or else I would give them a negative 100! The store is a mess; you can't find anything, the shelves are empty; the displays look like they're just thrown up, especially the beds. There should be a sign on the beds "DO NOT TOUCH! THEY WILL FALL DOWN!" The floors are dirty.......need I go on? The staff, with the exception of one lady (who I'm not sure even works there any more because I refuse to shop in that store) are the rudest people I have ever met in my life! One of the rudest if not THE rudest is a bleached blonde whos name tag I think said Haven on it, claims she is a manager, but if that's how your managers are towards their customers, you need to fire them all and get new ones! I wandered through the store for over an hour and not one employee offered to help me find anything, and when I approaced this girl, her attitude was I'm busy. She was busy.......talking to the other employees about her home life! I will not be back in that store, and have told all my friends and family how bad it is, and they say they will not shop there!

The new razor line that Big Lots has started carrying. I advise A top down fix on these crappy razors, all of the. The 3 blade, the two blade, the single blades are all made by "Pacific". The only thing I can imagine is that the Product Buyer who got these into all of you stores received a kick back. I have no more blood to give from the 1st shave--Never again any more. You can solve this problem by management being forced to shave with these for one week only. After that you will bar the buyer from your team. If I knew his name I would put it in all Caps. You went from good cheap disposable razors to Terribly designed, more expensive THROW OUT razors. That is what I did with the 2nd pack of triple blades along with the 5 remaining in the first. Then after 1/3 of a shave with the

This e-mail is just to inform you how upset we are with Big Lots. We are so upset that we will never be shopping in your store in Longview again. The reason, this morning. My wife and I saw an ad in the sunday paper that said you had four a gigabyte SD cards on sale. And as we needed some we thought we had better get to your store,sortly after it opened and buy s theome. When we went in, we were informed that some customers who have a special card get the ad early. . I do not come in a bit and keeping away customers with some special card. Get the ad two days early. We were told that someone had come in and bought all the cards that were a stock. This is the second time this is happening to us, at your store and will be the last time itwill happen for us. Longview is a small community and the Big Lots store' is new here. I would venture to guess with that kind of policy. Your store will not be open very long. In a town like Longview. Things like this get around l fast, and hurt business's,llocal business's, your business. So for the Gaspro family, your store is close. One other thing we hear ads on the radio all the time that say buy local. I agree we should buy local, but when things like this happen. More likely people, like myself will go home, fire up the computer and shop online, they will have the product, and it will ship fast. Well, that is it from us. I hope your store does not close, and I hope maybe someday you will wise up and stock up. I know I am not going to waste gas coming to Big Lots. Again. Thank You, Fred Gaspro 3320 Tori Lane Longview, Washington e-mail tori60@gmail.com Phone: 360-577-9089 Cell Phone 360 270-9735

I BOUGHT A PAIR OF FLIP FLOPS FOR 8 DOLLARS FOR MY HUSBAND AT BIG LOTS THAT WAS SUPPOSE TO BE A SIZE LARGE. WHEN HE TRIED THEM ON THEY WERE TO LITTLE. THEY WERE A SIZE SMALL. HE WENT BACK TO THE STORE#1161 TO TRY TO EXCHANGE THEM AND THEY HAD 1 PAIR OF SIZE SMALL LEFT. THE MANAGE WOULD NOT LET ME EXCHANGE THEM FOR ANYTHING ELSE IN STORE. I WAS MAKING ANOTHER PURCHASE AND SHE WOULD NOT CREDIT ME FOR THEM. I AM A GOOD CUSTOMER OF BIG LOTS, BUT NOT ANYMORE. CUSTOMER SERVICE SUCKS AND THE MANGER DOES AS WELL. IF THIS IS STORE POLICY, IT NEEDS TO CHANGE OR I WILL NOT SHOP THERE ANYMORE. BIG LOTS STORE#1161 GOLDSBORO N.C. 27533

While my g/daughter and I were shopping in the Johnson City, Tn store I noticed a woman stuffing merchandise in her shorts. She had her clothing full of stolin goods, I immediatley took my g/daughter by hand and found an employee, I pointed out the woman who was standing at check out. He told me that he would take care of this. I told my g/daughter to wait that this would be taken care of (this was a lesson for her on right and wrong) the woman paid for a small amount of merchandise, but none that was bulging out of her clothing. She proceeded to her vehicle and drove off as the clerk watched. I WAS SHOCKED!!!!!!! When I confronted the employee he stated in a very outraged voice that he was not risking his life for any merchandise. I came back that it was wrong no matter what and why did he not call the police, he stated that the police would not do any thing either. So here stands my 9 year old g/daughter taking all of this in. I told the clerk that it was just as wrong for him to let this go as it was for this person to be let go!! Then he proceeds to tell me that he saw her stealing and he would still not do anything to stop her. Now folks we know that we may walk into Big Lots and take whatever we want and not have to pay for it. I had to tell my g/daughter that no matter what stealing is wrong and that I did my duty in reporting this piece of trash. Now my taxes and cost of living just went up some more.

I LOVE BIG LOTS...... I VISIT THE MIAMI 81ST STORE AT LEAST TWICE A WEEK..... FANCY MALL STORES DO NOT HAVE INTERESTING MERCHANDISE AND CERTAINLY NOT AT THE SUPER PRICES. YOU CAN FIND SPECIAL ARTICLES THAT YOU WEREN'T LOOKING FOR AND GO HOME SO PLEASED WITH EVERYTHING. I AM A CUSTOMER AS LONG AS YOU OPEN YOUR DOORS TO THE PUBLIC. THANK YOU.

I went to Big Lots in Lufkin Texas Today.20% off every thing.I put quite a few items in the basket and got to the checkout.Only one cashier 2 people ahead of me with many items, A cashier that looked like she was in training.At least 5 other employees walking around and no one offered to open another register.I left all my items right there and went shopping elsewhere.

i went biglots in pompano beach fla yt was a new store it was beautiful i went to cococnut creek that store needs help maybe you should consider opening up A NEW ONE AT 2450 NORTHSTATE RD 7a widixie closed it might be the perfect spot for a new one.

I shop at BIG LOTS! weekly and have never experienced the type of issues that others are complaining about. I witnessed a cashier being verbally abused, all because she quoted company policy. That lady did not need to be treated that way for doing her job. It amazes me that consumers will act a fool with retail employees, but not with law enforcement when the enforce policy/law. It upsets me that know that people want store employees to NOT follow company policies for their own personal satisfaction. Every BIG LOTS! store that I've been to has information printed on the back of the receipt informing the consumer to keep original packaging and receipt for refund/exchange only good for 30 days. If the employee gets terminated for not following company policy are you willing to financially support them? I doubt it. Alot of manufacturers are printing DO NOT RETURN TO STORE OF PURCHASE CALL MANUFACTURER IF YOU HAVE A PROBLEM, So people stop taking these items back to the RETAILER!!! LEARN TO READ and STOP COMPLAINING! BIG LOTS! KEEP DOING WHAT YOU DO!!!!

Hello, I am writing to you in regards to your policy and also a complaint about a manager named Matt at the Aurora Illinois location on Galena blvd. On 7-3-10 my husband and I purchased a 12x12 Gazebo for a family reunion we were having. We put it up and it was really a piece of trash... The next day I took it back to the store. We had over 30 people at our house and the receipt was gone. I went to the store to return it without the receipt and the gentlemen that checked me out the prior day was there and remembered me and checking me out. He called the mangager to the front of hte store and all the manager kept saying is I need my job I can't take this back. I just asked for a store credit not the money back being I could not find the receipt. He still said he needs his job. I left the store angry because of his comments and I could not get a store credit for something that was trash. I think your store should stand by the product it sells and maybe think about changing your policy about the receipt issue. There are ways to find out who would abuse the policy of having no receipt. I believe you are the only store that will not do anything for the customer without a receipt. I have worked many years of retail at Walmart and Bed Bath & Beyond and our customers were never treated this way. I have told many people about this policy of yours so maybe you could lose some business and for sure you have lost mine. OH!!! I did come home and dig through 5 bags of trash and found the receipt and returned the gazebo. I think this company really needs to get up with the times here and have better customer service. Sincerely, Phyllis Caul

Went into your biglots store on crismon and main in mesa AZ. Your staff was very rude. i wanted to buy an item for my daughter that you had displayed. Took over an hour for someone to help me. You had no more in stock I asked if i could buy the display. The answer was no. When a customer wants to buy something they should be able to. More than one employee was rude and no help what so ever. I don't believe i will be shopping at your stores again. What ever happened to customer service. I go into other store and i'm treated so much better even at the mall. I won't be waisting anymore of my time in your stores that FYI are a mess. maybe brushing up on customer service would be great as well. I'm so bummed out that i won't be shopping there. But I will not be treated like i'm bugging your employees..

to whom it may concern: i went to big lots in chalmette,la. i was looking for a - r dvd blank. the only one you have was + r for $10.00 which the sign read both - and + r was for $10.00. i ask supervisor robin if she can compensate for another brand for the same price. the other brand was $15.00. we only was talking about a $5.00 markdown. well, robin response was we are not like any other retail store, so when i told her she rather loss a sale, her response was "yes". i don't know what kind of employees or your policy is, but i think that is poor customer service. also a comment was made about taking my business to walmart. p.s. i do work in retail and if i was caught telling a customer that i can't honor a $5.00 markdown i would be fire on the spot. i appreciate if you can correct this issue. my e-mail adress is saintsman2009@yahoo.com.

This a follow up on the exceptional treatment I received at store #05100 in Daytona Bch Fl. I was in distress over patio furniture that I had been watching for some time. When it was finally on sale there was some confusion over the price. either someone changed the sticker or the furniture description was not the item. Either way the store manager Joyce who was very professional, researched the items for me and resolved the problem. I think that this young lady went out of her way to insure that I was a satisfied customer, something that most big lots stores do not do. She should be commended for her courtesy and prfessionalism truly she is as asset to your company. I am a 66 yr old senior and Daytona fl resident and will be doing more business with this store because of this experience. I might add that the cashier whose name is jackie was also a part of this pleasant experience.

I am reposting from an eariler post I made on 6/17/10, from the other postings it looks like Cleveland TN is not the only town with a store manager that doesn't know the meaning of customer service. I have contacted the manufacturer about the missing chair from the patio set I purchased and so far no results. And people wonder why Walmart is so crowded all the time, because they care about their customers! If all I lose is a patio chair I can live with it, but I promise Big Lots will lose alot more from negative comments about the way they treat customers.

dont ever shop at big lots the store is a mess

I BEEN WORKING FOR BIG LOTS MANY YEARS NOW AND I NEVER BEEN SO DISCRIMINATED IN MY LIFE WE HAVE A NEW MANAGER AND SHE HAS BEEN TRYING TO GET RID OF ALL THE PUERTO RICANS IN THE STORE SHE SAID SHE WHAS THERE TO CLEAN HOUSE AND GET RID OF THE OLD SHE ONLY GIVES US 6 HOURS TO WORK A WEEK AND CONTINUES TO HIRE NEW PEOPLE HOW ARE WE TO SUPPORT ARE FAMILY WITH 50.00 DOLLARS A WEEK WE NEED YOUR HELP MR.FISHMAN YOU NEED TO LOOK INTO THIS..STORE-1660 IN NEWINGTON CONNECTICUT.....

I bought a 9 piece patio set from the Big Lots in Cleveland ,TN. The store is about a 40 mile round trip form my house, but my husband agreed to come back the next day and get it in the truck. The set was on sale and advertized as a 9 piece set, when we got it home and opened the box there were only 5 chairs instead of six like it was advertized. I called the store and spoke to the manager and the only comment he had was to bring it back because he did not have anymore sets. I said I would not bring it back and ask if he didnt have any other chairs to match the set. He said no and did not offer any other solution like maybe contact the distrubutor or try another store. I have contacted the manufacturer myshelf, so lets see if they will pick up the slack from these store managers that obvisouly don't care about their customers. I spent 348.00 in the store that day but I will not be going back.

I went to Big Lots today to return a item. I purchased a item in your store around christmas time. I went to get another one within the 30 day return or exchange time and you didnt have any more Jazz Camcorders available, so the Manger that night told me to just hole on to my receipt and to come back in when I see Jazz cameras again. I finally saw more Jazz cameras in the paper, i went to talk my camera in to exchange it and I talk to Tonya the manager. She got upset because it was 6 months later and i told her i understood but another manger told me its would be ok. She got really rude and disrespectful. I asked her why she was being ride to me and she only said she was just trying to help. I then said thats find i will just try to call corporate and try to talk to the General Manager again, she said NO that if i called General Manager she would get into trouble then she proceeded to just refund my credit card. I really think she could of handled this a different way. There was no reason to be disrespectful or for her to talk this way to me. I know in the end she helped me out but i shouldnt have gone thru that. Maybe you can talk or retrain her. Tonya- Manager working nights on 6-16-2010 blond hair with glasses. Thank You, Sara

I was recently in the Big Lots Store in Morganton, NC at Fiddlers Run. My mother had made a purchase and paid with a twenty dollar bill. The cashier gave her change for a ten. When my mother explained that she had given her a twenty the cashier look at the receipt and said no that she had given her a ten. I told the cashier that you can not look at the receipt and tell what she gave her that it was only going to show what she had keyed in. I went back in the store and talked with an associate manager and she said she would call me when they check the register which they would do upon closing. This happened at least two hours before closing. I called the next day and spoke with a manger and she told me thta she had tried to call me. There is no way she called the number that I gave her because it would have shown a missed call. She informed me that the register had come up correct and it would not if she had given a 20 instead of a 10. I told her that I would replace my MOms money myself but that I would not ever return to the store. She just smarted off and said that was fine. I think they need to look into some more management people that would be a little more concerned. I also told her that since they did not seem to care that I would make sure that everyone that I knew would know that this had happened at that store. I do not think they would have done this to someone younger but due to my mother being elderly they figured they could get by with it. The elderly can not affored to be taken advantage of and I think that the cashier decided that she would pocket the money .