Big Lots Corporate Office & Headquarters

MORGANTOWN, WEST VIRGINIA BIG LOTS...........I WANTED A 5PC FAUX MARBLE TABLE 299.99 THE SALES ASSOC (RICK AND SHANE) AND MANAGER (DANIEL) WERE THE RUDEST, UNPROFESSIONAL PEOPLE I HAVE EVER SEEN IN MY LIFE. FIRST OF ALL THEY ACTED LIKE THEY DIDNT WANT TO MAKE A SALE AND WERE TURNING AWAY BUSINESS . THE TABLE WAS EVEN KNICKED UP . I CHECKED EVERY STORE IN WEST VIRGINIA, PENNSYLVANNIA, AND OHIO EVERY STORE KEPT TELLING ME , THAT TO THERE KNOWLEDGE THAT TABLE HAS BEEN DISCONTINUED.SO AFTER THE 3-4 TIME AT THE MORGANTOWN STORE I WENT BACK AND TOLD THEM OF MY FINDINGS AT THE OTHER STORES , STILL THEY WOULD NOT SELL THIS TABLE ,Rick said his manager was at a wedding and there was no way to get in touch with her on sat 3/19/11 so he couldnt sell without her permission. I said ... can you call the corporate office? HE STUDDERED AROUND AND SAID HE DID NOT KNOW YOUR NUMBER ! and I said thats ok , I brought it with me gave him the number , he called left message . I THEN WENT OUTSIDE AND CALLED YOU MYSELF WITHIN THE HOUR RICK CALLED ME AND SAID I COULD HAVE THE TABLE I WENT TO GET IT AND THEY KEPT MAKING SCARCASTIC COMMENTS HOW UPSET DANIEL IS GOING TO BE I DONT UNDERSTAND WHY? BECAUSE THEY MADE A SALE SHE SHOULD BE GLAD ?????AND THEY RICK AND SHANE KEPT MAKING COMMENTS THAT THEY HOPE THEY DONT SCRATCH IT UP TAKING IT OUTSIDE TO MY TRUCK THEN THE FOUR CHAIRS WERE STACKED ON A LITTLE HALF ASS DOLLY AND SHANE DROPS ONE OF THE CHAIRS OFF DOLLY AND SCRAPS THE BACK OF THE CHAIRS WENT IT HIT THE PAVEMENT AND LAUGHS AND SAYS.. GOOD THING YOU GOT A DISCOUNT !!!!!!!! I THIS THIS WHOLE ORDEAL WITH THEM WAS UNNECESSARY, YOU TREAT PEOPLE WITH RESPECT AND YOU TRY TO DO WHATEVER YOU CAN TO ACCOMADATE THE CUSTOMER AND MAKE A PROFIT FOR THE COMPANY ,I THINK THIS BEHAVIOR WAS BAD FOR BUSINESS AND UNACCEPTABLE .I HAVE SHOPPED AT YOUR STORES FOR MANY YRS AND LOVE YOUR VARIETY OF MERCHANDISE INCLUDING YOUR FURNITURE WHICH I HAVE ALOT OF IN MY HOME AND HAVE ALWAYS BEEN HAPPY WITH BUT ... YOUR ASSOCIATES THAT WORK FOR YOU SHOULD TAKE A LITTLE MORE PRIDE IN THERE JOBS AND THE STORE THEY WORK FOR . SINCERLY , KRIS DIFANTE EMAIL: KRISDIFANTE19677@YAHOO.COM

I'm a veteran of Big Lots. Rules are made to be followed NOT broken. If the policy states that, oh well! Yes, you can bend the the rules with certain exceptions. But look at the ratio of bending over. Perhaps be more careful on what you are buying. Big Lots has a high numbers on returns. Many years you didn't need a reciept but you got your money back. So you do have a chose of where you spend your money.But believe me you will complaining their too. And there is always two sides to all stories. So this site is pretty much she say he said. Can't nobody tell me where to spend my money that I worked for. Some of us need to examining one's self. And if you work for Big Lots. You chose the job it didn't pick you.

Big Lots is a "JOKE" in the Atlanta metro area. A bunch of good ol boys running the stores and the districts. The stores are also dumping grounds. Dont every shop at Big Lots.

each time u have your special on the jass digital camcorders,each time for the last 3 times this add was introduce to our store, each time i show up on opening day of add going on sale i am always told we're sorry those have been sold out, but can we interest u in the other model which is always more expensive,,now i believe this is a bait and switch, or eles your employees are purchaseing this item, b/c each store i am told are to have a certain number on advertized day,,but as i say, on each ocasion at opening of store on advertized day, there are none in the store, i would like to have this item at the sale price u advertize,at 20.00, i have also called around to other big lots stores in other location closest to my area, and i am getting the same response they have all been sold out, im sorry i dont believe,big lots is standing behind there adds, sincerly teresa winters,

I recently called Big Lots to try and reach payrole and the woman that answered the phone was EXTREMLY rude with me. Now I may be calling from a cell phone, but sometimes cell phones cut out, but for someone to snap my head off first thing before I even get a few words out, is unprofessional and having a bad day. I refuse to ever take any type of abuse that way from anyone and I am highly offended I made it clear she heard what name I called her over the phone because that is exactly how she acted towards me. No respect towards me, then no respect in return. What if I was a CUSTOMER seeking help or a complaint? Would I tolerate that sort of behavior? No. As for this woman, a 1 star. As for the payrole department, a 5 stars for respectful services. Thank you.

After having never shopped at a Big Lot store previously, I received a flyer advertising a Bissell Factory reconditioned Quick Steamer for $49. The nearest store to me is at 919 N Shepherd, Houston, TX so I called & got faulty directions but finally got to the correct location. An employee named Cathy (or Kathy) checked & said that the shampooers had not been delivered, but might come in Tuesday the 16th. (I was there on Saturday the 12th of March). I waited until Wednesday the 16th to call and was told by the Shepherd store that the 3 shampooers received had been sold. So I called the store on N Frwy & was told that the few they had received had also already ben sold. Big Lots is obviously identical to Conn's which is a huge Bait & Switch company. So, I have no further need to attempt to shop at Big Lots in the future regardless of the great prices advertised. After reading the above comments, it seems your company does have a huge customer service problem. Did your executives make a killing on the stock market or get a stimulus from Obummer and don't need to work? Just wondering.

My husband and I purchased a bed in a bag set the other day. When we got it home there was holes in the bed skirt and it was missing two pillow shams. To make a long story short we took it back and spoke w the rudest girl ever to work in customer service. Not only was she rude , she refused to help us when I asked if they happened to have another one !! Rude rude rude !! Well that's the last time I will shop at big lots !!!!!

Would like someone to get ahold of me from the Corp. office, due to last week end wanted to buy the Monterey 10 by 12 gazabo, had none in stock,but the one on display, said they were getting some in next week, went to the store today 03-06-11, said they have not gotten them yet and that they already have 4 names down on there list, we did some calling and the Lapeer Big Lots is not getting that gazabo in, and I feel that they should have sold us the one on display, I due know that there is a few stores in Shelby, Clinton twnp. Waterford, Madison Heights are getting some in and Iam a sales rep. for a major company and in those towns every week, wordering how I can get ahold of one. This is from the state of MI., Plz give me a call at 810 278 0614 will be waiting for a call from you I due a lot of shopping at the Big Lots, infact was a store manager for pic and save in Calif. many years ago, so love the stores Thanks Sheri

I would like to commend a store employee in Yuba City CA. Her name is Amanda Edeliant. Out of every single person I have ever met at this store, Amanda is the only one who is helpful, courteous, and smart. The other employees act like I am intruding into their homes when I shop there, but Amanda makes me feel as though I am a welcomed friend. It makes all the difference in the world. Watch out Big Lots! I may just hire out from underneath you! Annemarie

second request...........Our truck was hit in your parking lot in Champaign,Il and your asst. Mgr.Tim White came out to witness this....please contact us to let us know how you are going to handle this problem...............217 543 3066 and ask for John.or email us at addison1@mchsi.com..thank you

I WILL BOYCOTT THIS COMPANY AS THEY USE B & D TRUCKING, AND TWO OF THEIR TRUCKERS BECAME A TAG TEAM AND NEARLY KILLED US ON THE HIGHWAY LAST EVENING. UNTIL THEY CAN CHOOSE PROFESSIONAL DRIVERS...THEY WILL NEVER GET A NICKEL OF MINE.

Please explain why is it that you send me a flyer on the internet to up coming sales and when you get there they don't have the merchandise or they only had ten. I feel that you should make good on these sales. or be sued for false advertisment . why would you have five or ten of the sale item and not let your customer know that's pure evil

Midlothian VA Manager Tanya is the worst manager. She treats the employees and customers like dirt. She needs to be FIRED, I nor my family will ever shop there until she is gone.

I was at your Champaign store on Springfield road and my truck got hit in your parking lot by a shopping cart and left a scratch on my truck. Your asst. mgr Tim White came out to witness this. Please advise of what you can do about this.Thank you. 217 543 3066

I work for big lots and let me tell you this is the most getto place I have worked for. In November I had two jobs Big Lots being one of them the store offered me more hours almost 40 a week so I left the other job. Now that the holidays are over I am working 3 days a week to get a grand total of 9 HOURS! I am now scrambeling to find another job and I do not have to tell anyone that in this day and age it is not an easy task. With an hourely rate of 7.25 how does one survive. You dont. Thanks Big Lots for screwing me. Praying something comes along soon so I can tell you "Take this job and shove it". I also would not buy any food from Big Lots. I unload tractor trailers by hand. The food and Chemicals are all tossed into the same trailer together and because of the way they pitch it in the container some of the chemicals (bleach shampoo etc) rupture and spill onto food. BEWARE!!!!!!!!!

messy rude unorganized stores outdated food on shelves. no wonder the employees do a crapy job they get next to no pay and not enough hours to survive on. Get what ya pay for

I must admit I didn't read the above reviews or comments and don't feel I need to. I would like to give a praise to the Furniture Manager at the Big Lots in Columbia, MD 21045. I believe his name is Hakeem. I am a shopaholic I divulge this information only to state that I deal with A HUGE amount of customer service. With that begin said, I must commend this young man on the outstanding job he did with helping make a huge purchase I was very shaky on purchasing. I am sure that they get paid to sell, however thats just it, he help my hand and made sure I the consumer was very sure and very aware of the product I was getting. He made me comfortable enough with deciding the purchase that I did, and was patient and understanding the NUMEROUS times I changed my mind or became indecisive.... A person character cant always be revealed the right way in customer service but this young man truly has a Great Character and Outstanding Customer Service Skills...

Why does Big Lots sell toys containing lead? Lead is known to be very dangerous and could kill a child. This is appalling. The toy that I saw had a very small sticker warning about lead. Most people would have missed it. Many non english speaking people would not have even understood it!! PLEASE STOP SELLING TOYS WITH LEAD!!

Purchased a $10.00 Lamp Shade a few days ago. It did not fit so I returned it to try and get one that did; unfortunately for me I could not find my receipt. No refund, or store credit even though the lamp shade had their logo on it and it was still wrapped in plastic. Extremely poor customer policy. I called the corporate office and offered my bank statement to show that I did indeed buy the lamp shade at their store and was told they needed the bar code?!? I have worked retail for over 30 years and never heard of such a thing. I will never shop at Big Lots again, ever!!! If corporate wants to call me, here is my number, 727-453-9655. I'll be shocked if corporate does call with a pro-active solution regarding this customer service issue. A company that has a policy such as theirs does not care about customer service, and therefore does not read this board.

This is in response to Mike dated 1/12/2011. I purchased a $10.00 item at Big Lots that did not work for me. I tried to get "store credit" as I could not find the receipt. I know what a receipt is for and I know what customer service is. I brought in my bank statement to show that I paid for a $10.00 item from Big Lots. Could not even exchange the item. What is sad is that the person who originally waited on me remembered me purchasing the item. I am not blaming Big Lots because I lost my receipt. I stating that Big Lots has POOR customer policies. If you bring in a wrapped product, brand new with THE BIG LOT LOGO ON IT, a store credit should be given. You my friend are wrong. I have worked in retail for over 30 years and would look through register journal tapes for an item if the customer needed to return something and needed the receipt. Your company will not help the customer in any way. Shame on Big Lots. I will shop elsewhere from now on. I will tell everyone I know about the shoddy treatment I was given. When you get laid off because there are not enough customers in the store, think about all the people that refuse to shop at a Big Lots because of corporates insane policies.