Big Lots Corporate Office & Headquarters

I went to the Big Lots in Whittier, CA and they would not refund my items because I didn't have a receipt. This sucks. I will never shop here ever again!!!!

I have shopped at Big Lots on more than numerous occasions, especially more so in the past 6 months, as I had been searching for a home to purchase. I finally purchased a home, and thought I would shop there for furniture so that I could get more for my money. As I was ordering thousands of dollars of furniture, the furniture manager mentioned to me that he had a stack of blinds "in the back" (not out in the aisles), and asked if I wanted to see them. I did, and told him I didn't think I would need all 12. He said "just buy them all, and what you don't need, you can always bring back". I was to close escrow in 20 days from them, but due to loan agent error, our escrow was delayed 40 days. I moved in, and realized I only needed 4, so I went back to the store to return the other 8. I was told I could not return NOR exchange as it was beyond 30 days. I also had 2 blinds I purchased within the past 2 weeks, but couldn't find the receipt. I spoke to the manager that sold them to me, she remembered selling them to me, but could not refund NOR exchange even though she admitted it was within the past 2 weeks!! I called Corporate at 614-278-6800 and was told that IS their policy, and refused to make amends in any way shape, or form!! I will not shop at Big Lots anymore and I will make sure to tell ANYONE WHO WILL LISTEN not to shop at a store that has hostile employees, and a shady policy to get the customer to buy from their store and be stuck with the merchandise that THEY do not want to be stuck with!!

not only am i going to take the 5-7,000 i spend at your store a year some where else. I am going to make a point of stopping every one i meet, know, will ever meet from going to your store. I have 40+ family memebers here in town, i assure you - you will loose all their business too. we are that kind of family. going to play the lotto-just to win so i can put the first mill in to full page ad's daily, telling the truth about your, poor poor attitude towards your customers, your coustomer service department, and the ignorant sob who answers your phone at 614-278-6800, and will not put me through to the CFO or CEO. you will loose alot before this is over, all for five dollars; and three fifty. i will go to my grave trying to bring your store down through me daily - daily making a point of every person i know and see. i will and am writing to the BBB, Consumer protection agemcy, state attorney general, letter top the editor and one i can. i hope to find a way to drive your stores out of georgia treating me life a thief and piece of scum was a huge mistake, when i went to return as defective product the next day bc it is bad, you should have let me. i swear to god, you have just lost 10K+ or more in business. a promise, can not wait for church on sunday, i am going to ask the pastor if i can address the congrigation. the dollar stores locally should give me a prize. michael weiss 404-380-51117

Roswell-Sandy Springs 30332 (Store 1542) location in Atlanta Ga. While I do not-on a normal, average day choose to shop at the Big Lot locations, today would be the day that validated and qualified my decision NOT to. While shopping in this particular location, I had given the misfortune of witnessing one customer who's name to be Melba(if memory serves me correctly) because enraged with her fellow co-worker whose name I choose not to disclose as I publicly file this complaint. Not only was I shocked, I was appalled by the lady's behavior as she began to pursue the situation with much more insolent foul language. But I stood to the side while in close enough range, I could not believe what I heard next. The lady (Melba) began to ensue and let her emotions and temper escalate as she began to threaten her co-worker domestically and to do bodily harm. What makes the worst of the situation is that in the event of it taking place, I came as a complete surprise to me that nothing there were TWO managers who basically gave light regard to the situation and did ABSOLUTELY NOTHING. BECAUSE I am a business woman, the question that I engage you with would be, how come you have people like this ( the irate MELBA) and obvious untrained and VERY unskilled management to facilitate what you call customer service and business to the public? And my next question is how come you are not aware of such mishaps? I just so happened to catch the whole incident on my iphone, however, I choose to not insult your company. From a customer's perspective, how you treat your co-worker is a direct indication of how you would treat me(the customer). I have never seen ANYTHING like it in my whole entire life- to see someone so embarrassed and publicly humiliated in fact. I chose not to speak with your management team in this particular location because it was irrelavant due to the fact that nothing was said to the lady...I was so mad that YOUR management team did NOTHING in honor or respect to mend or comfort there co-worker. I'm still shocked but not as shocked as I was to see that not ONLY did they make poor judgement in letting Ms. Melba remain on the floor. They took her from one area and placed this lady's till right beside the other lady-whom, I must say, handled the situation with class, honor, and dignity.whom she just threatened. the lady who was threatened seemed embarrassed and very stressed. I was so angry that i just put my stuff down and proceeded to leave. Unfortunately, it was another insult to pair the lady(Melba) right beside the lady I then proceeded to contact you personally on this matter, and had the displeasure of being greeted by Steve who answered the phone and transfered me apparently to a voice-mail as if to say 'get out of my hair'. Why would you let ANYONE run over ANY worker that works for YOUR company? I will NEVER shop AGAIN at ANY of your existing locations. I am still so discontented with my experience that I am determined that my voice be heard about it, but I will do so with class and honor, something that is a lack thereof within the structure of your company. CUSTOMER SERVICE and TEAM WORK ARE IMPORTANT. You who are fortunate to work in the corporate branch are fortunate to hold your prestigious positions but you are still NOTHING without the 'little' people-that comment ONLY directed for those who are above handling this matter or situation in a manner that says honor, and humility for YOUR fellow teammate because you're STILL a team. Thanks. Sincerely, S. Howerton

Three days ago I went to buy some more mini-blinds. THe manager of the lufkin Store sold them to me. They where $14.00 dollars and my mother with (demention) offered to pay for them since they were for her. Our family has treated with Big Lots for years, and years, and we we're thinking about buying one of the electric fireplaces for a gift today. You see the mini-blinds I purchased were to small. Of course my mother could not find the receit. I was told quit matter-of factly no exchange, store you have to have the receit. I ask to speak to the manager who sold them to us. Still so-what. It did not matter we have treated with this company for yearss and years and know most of the clerks by first time. We were stuck. THe price was exactily them same. I will never trade are do business there again.

I AM A BIG LOTS SHOPPER, BUT LATELY EVERY TIME I COME IN THE STORE I GREETED BY PROFANITY FROM ONE YOUR PEOPLE KIRA OR A LADY BY THE NAME OF DOLL. I WAS IN YOUR STORE ON TUESDAY, OCTOBER 12,2010 AT APPROXIMATELY 4:30 OR 5PM. WHEN SHE STATED TO SOMEONE( WHO LATER WAS THE MANAGER DAVE)YOU ALWAYS ASK THE AFRICAN AMERICANS TO DO SOMETHING WHY DON'T YOU ASK THE OTHER PEOPLE TO DO ANYTHING. SHE THEN STARTED USING A LOT OF PROFANITY. THE MANAGER STATED IF YOU HAVE ANYTHING YOU NEED TO DISCUSS WITH ME TO TAKE ME TO THE OFFICE, BECAUSE YOU DONT NEED TO SPEAK LIKE THAT IN FRONT OF CUSTOMERS. SHE THEN STATED THEY ALREADY KNOW YOU TREAT US BAD. I COULDN;T BELIEVE SHE WAS TALKING LIKE THAT IN FRONT OF US. THIS IS NOT THE 1ST TIME I HAVE HEARD HER USING PROFANITY OR EITHER ON THE PHONE TALKING WHILE WAITING ON CUSTOMER. SHE HAS CSS ON HER BADGE SO THAT MUST MEAN SOMETHING, BUT WHATEVER IT IS WE(MY FAMILY) WILL NOT BE SHOPPING AT YOUR STORE AGAIN. I WILL ALSO BE TELLING MY OTHER FRIENDS NOT TO SHOP THERE AND GO TO ANOTHER BIG LOTS. ANOTHER ONE OF YOUR WORKERS WHOM I HAD A PROBLEM WITH IS KERRA SHE TOLD ME I COULDN'T RETURN ANDTHING AND WHEN I WALKED AWAY SHE CALLED ME DUMB AND STUPID NOT KNOWING THE PERSON SHE WAS TALKING TO WAS WITH ME. BIG LOTS IS A GOOD STORE BUT I WILL NOT BE COMING TO A STORE THAT HAVE NO CUSTOMER SERVICE. I DONT KNOW IF THIS YOUNG LADY IS NEW BUT I HAVEN'T SEEN HER THERE THAT LONG HER NAME IS JAKKI, SHE IS FRIENDLY,ALWAYS SMILING AND WHEN I COME IN SHE ALWAYS STOP DOING WHAT SHE'S DOING TO COMFORT THE CUSTOMERS. I WAS IN THE STORE AND THE LINES WHERE LONG AND I OVER HEARD HER TELL DOLL SHE WAS OFF, THE LINES GOT LONG SO SHE STAYED ON HER REGISTER TO HELP DOLL OUT, AND SHE GREETED ME AND THE OTHER CUSTOMERS WITH A SMILE.SHE GAVE US HER FULL ATTENTION. UNTIL FURTHER NOTICE I WILL NOT SHOP THERE UNTIL YOU MAKE CHANGES IN YOUR EMPLOYEES AND YOUR CUSTOMER SERVICE POLICY. YOU NEED TO HAVE A CLASS ON HOW TO TREAT AND ACT IN FRONT OF CUSTOMERS. FROM AN AVID SHOPPER, JOHN

I am a Buzz Club member--so i receive emails with 20% off coupons. Every time I print out the coupon and go to BIG LOTS in Eldersburg, Maryland--the cashier gives me a hard time. WHY????

I have been shopping at Big Lots for a very long time, even when it was "Odd Lots'. I recently (09/15/2010) purchased a refurbished floor model Bissell steam cleaner, for over 100. It was the only one the store had. I did not receive a handbook, only the tag that was hooked to the handle. It looked like it would be fine as I purchased one a few years ago from you as well and it was time for a new one. I did not use it until the other day and found it was not working at all. The bristle brushes did not turn at all nor did it pull up any of the solution and was 'spitting' out water. I checked it and tried again to no avail. It was obvious this one was not refurbished correctly. I looked high and low for my receipt as I usually keep all receipts, but somehow cannot find it. The manager, Mary Ann told me if I could give her an exact date of purchase, she could help me but it may take some time, which I am fine with. I called her with the date and she said she would call me back. All I want is to exchange it for one that works!(and the store had a few in today). I also called your corporate office, and the young man Kyle, said nothing can be done without the receipt. I might add I was not too happy with the customer service either. Every time I seem to go in the store, most of the employees are not very helpful and are basically rude, even more so now. I understand policies, however, when a product with the shape I tried to return it in was in perfect condition, all except for it doesn't work, I think should be honored. I almost just left it there as what good will it do for me??? I will wait to hear what Mary Ann finds, I hope it will turn out favorable and I can get one that works! Thank you, Lori Davis San Antonio Texas 210-445-8591

I am writing you this complaint cause i am being treated poorly at Biglots which i have worked for a long time now and by manager henry for some reason which i can't figure out store is 1552 please check into this for me

I bought a sorta mattresses and box springs from bog lots ....which didn't last 2months and got a sink hole in middle I since have been trying to get them to honor the warranty but instead all I have gotten is lied.to and pushed around ...everytime you cal the corp office all you get is a ringing phone no one answers. So I strongly suggeste you think twice before you buy from this company

I bought a sofa from Big Lots in August and went back on the first of October 6 weeks after purchase. I found out there was a 30 day return, so they told me I couldn't return it. I found out it was under warranty, so all we had to do was bring it back to the store. We had it delivered and paid $55.00 for that service. I told them we did not have a truck, and they said to bad, I still had to get it back to the store. I am waiting on a District Manager, Kevin Harrington to call me back and I really do not have much hope of that happening. I believe if , Big Lots is going to branch out into furniture they need to take into consideration, that they in the normal world are responsible for faulty furniture, it is a little different than returning a shirt or a dish. I am speaking of the Big Lots in Independence, Mo.

I went to the Big Lots store in Merrivillie Indiana, I was told that I was not able to exchange my items for another item because I didn"t have the reciept. I would have to exchange it for the same item that I had. Itold the young cashier that the car seats did not fit. I was told that this was the store policity. I looked on the back ofthe reciept and it does not state that. I latter found the reciept and the cashier was quite curt with me. This will make think before I shop in Big Lots again. My pnone number is 219-882-0299 look forward to hearing from you soon. Thank You.

Your store site located in Santa Rosa is filthy and disgusting. I have never in my life walked into a store that is that run down and icky in my life. The bathrooms are horrible and the entrance in the store makes a person want to not go in or stay very long. I know someone can go in and make it more customer friendly but for right now I will go anywhere but there.

Today at the Redwood City California store there were two cashiers on duty. The one I was waiting on got bogged down with a transaction while the other waited on 8 customers. Finally when I switched lines to get some service, my cashier ( Emma on register # 4 ) left the register to go on the floor to help a customer. When I complained I was laughed at. If I am not to be considered seriously as a customer, then I should seriously consider shopping someplace else.

The store in San Antonio, Tx Store #4114 closed on Saturday 09-04/10 and forgot to tell us if we are still employed with the company. Assistant Manager John L. asked us all what store/stores we would like to transfer to if they had an opening wrote it down and that was it never heard anything back. John did say that he would be calling us all and let us know if we were going to be transfer or laid off. Will here it is Thursday 09-09-10 and have not heard anything!!!! But did find out that he was transfered to the Thousand Oak Store here in San Antonio, Tx. Must be nice for him to know that he has a store to work in. WHAT COMPANY DOES THAT???? Will guess Store Manager Bertha Trevino was right when she said that she was there to clean it up before she was transfered to the San Pedro Store here in San Antonio, Tx has soon as they found out that the store was closing for good. Thank you Big Lots for showing your true colors and it is not Orange more that BLACK!!!!!!!!!!

First off, ppl need to realize that we do not make the rules, we jus follow them. I do not agree with the no receipt, no refund rule, but it is what big lots policy is an most ppl kno that because the overhead music that they play has lil commericials in it, an one commercial clearly state the policy. If you do not agree, than by all means shop somewhere else. That is your right. Secondly, if there is only 1 cashier an there is a line, u can not jus assume that any other employee can jus hop on a drawer an ring. Ppl are hired for diff areas... cashier, stocker, recovery, furniture. You have to be trained to ring an chances are that if there is a line an the other employees are not ringin, than they are not trained to an not able to jus jump on to accomdiate you. Even if they were able to, they would have to get their own till, money to begin ringing with, which would take 20 min or so jus to count out, take up front, do the paperwork, an get it in the drawer. Chances are you would already be out of the line by than anyway. On another note, us employees do not make the prices up! We can not control the fact that you feel like we need to substitute an product for you an mark it down because the one you wanted is sold out. That is the risk you take with closeout shoppin! The prices are not up to us, we jus sell the product at the price which corporate believes it should be. Jus take time to think next time before you post stuff about us employees that we have no control over :)

I have read all the reviews on this page and i can't help but agree with 90% of them about how rude the managers are. Perhaps i should have put "former employee" because i just recently quit over the rude and immature activites of Asst. Manager Sandra Duantino. Her disrespectful attitude extends not only to employees, but to customers as well. She has a tone in her voice when speaking to customers that infuriates them, and i don't blame them for being upset at all. Not only that, but she treats employees like dirt. i have worked for the company for over 4 years, the managers come to ME when there is a question about policy (since it seems i am the only one who read the handbook) and yet Sandra treats me (and most other employees) like we are simpletons. I would just like to point out that i was the only one in that store with a college degree. Corporate needs to train all of its managers in customer service so that they can lead by example.

The ad from last week had 2 different cameras in the picture advertising them for $25 each. I told my hubby I wanted the red one, but if they didn't have it get me the black one. The red one was out of stock. So when he went to purchase the black one it rang up to over $50 w/tax. What?? He called me to tell me what happened. So when I went back today explaining the ad said the black camera was on sale, I was told "No, this is a different one than the one in the picture". Okay, fine. So I go home, try to find the ad online (it has been removed)and instead found a non-affiliated website with a picture of the ad. So I call the store, tell them I am looking at the ad and they were wrong. Sure enough, Bernard informs me that no, it's a different model. So I call corporate. Once again, I was told no, this is a different model. I tell the lady, "I'm looking at the picture RIGHT NOW, and it says 12 MP." She says that is incorrect and tells me she will scan in a copy of the paper ad (since I don't have one) and email it to me immediately. Well, guess what? Here I sit, waiting for my email....and waiting, and waiting and waiting. I suppose I could call back, but it's 6:40 there and I guarantee I either won't get the same lady, or they won't answer the phones. Bunch of liars and fools. I'm done with that store. They can keep their overpriced garbage. I'll go and pay a little more elsewhere, but at least WalMart and Target have stood by their products when I purchase there.

i am a regular shopper at the store in surprise Arizona...Everytime i am looking for a product or inquiring about another i have had the same woman named 'carol' help Me.... she is such a caring employee and has always stopped what she was doing and took the time to 'walk' Me to the product (instead of just pointing)... i find this refreshing as so Many employees just point and i end up having to ask another ...she is polite, bright, and personable. i will continue to shop at this store, carol cares and provides true service to the customers !! annette green surprise arizona

You lost several customers yesterday at the Big Lots store on Hampton Rd. in DESOTO, TEXAS. There were 17 (yes, 17) people in line to check out. The checker,Janet, was working as hard as she could to get people through the line. However, one man complained that he had bought an item earlier and was returning it and saw people in line who were there when he bought it. Many people were complaining among themselves and since most were senior citizens the didn't feel they could just leave. One lady who had been there 20 minutes in line went to look for help for the checker. NO ONE was visible throughout the store. (This is VERY dangerous). Finally a man named Jerry appeared out of the back and a lady ask him if he could get someone to help out. This was his response (quote), "You need to learn to be patient. If the checker needs help, she can ask for it." The checker then turned around and told him she had asked for help & no one responed. So she AGAIN ask for help over the speaker. He said this from across the room and we all heard him. He then turned around and I don't know what happened to him. No one came so many people left. I stayed just to see what happened. After 27 minutes in line I saw the young man again and he went to the furniture department and said in a very disrepectable manner that he would check out people. Most of the people who had heard him earlier refused to go over to him. One lady said she was scared of him. I think you need to be reminded that the CUSTOMER is the most important thing to your business and POOR CUSTOMER is the failure of many businesses. I tried to find a store manager but was told she was not available. I want to commend the checker Janet for her hard work but ask that you seriously consider the other employees performance. There are many stores with low prices today and Big Lots needs to understand that no one has to put up with attitude and disrespect from employees. I hope you will address this problem.