Big Lots Corporate Office & Headquarters

I have been shopping at the West Allis, WI location (109th/Oklahoma Ave) for years. I purchased a printer, because I needed one ASAP. I took it home and quickly read the very unfavorable product reviews on Amazon for that particular HP model and decided to bring it back and exchange it for a Cannon that was in stock. I was told it could not be returned or exchanged because I did not have the receipt. No w I am stuck with a horrible printer for $70. I will contact the corporate office and if that goes nowhere I will put the word out.

Hello ,wow some bad experiences posted here.As an assistant manager of big lots for13 Years I appologize.I can give you tips here on some resolution.If you know the date and register and have no reciept we can look it up through our ejournal.up to 30 days You can go to biglots.com customer care.If its a legitament complaint it will go down the chain of command from the top down.Some times there are bad choices made by associates,that should be handles by the store manager. Alwaya ask for the manager if you feel unhappy with your service. Associates at my store are not allowed to say no to the customer,unless we are out of something,then we can try and locate at another store. I hope someone gets something out of this,before posting . Thanks, John R The great NorthWest.

Store number #01187 1/30/2011 I want to say a special thank you from my wife and myself. We entered the store for pricing on a new sofa and love seat for our home. We were met by a sales person named Bruce in the furniture dept. I want to say he was so professional and courtious with us and went way above and beyond to help. This young man was so polite and explained every thing he possibly could we walked out purchasing a sectional a love seat and a sofa. It was so nice to have met a sales person like this. He was not there to presure but to help. This is a person that should be in all stores and is a wonderful breath of fresh air. Thank you BigLots for this great experience. He is a keeper. Louis and Brenda

I was REALLY frustrated as a consumer at your Big Lots store in Wilmington, NC. Six high school students were blatantly shoplifting in the store and nothing was done to stop them. Even when I told the store clerk as I was checking out and PAYING for my purchase and two of them were walking out the door with backpacks filled with electronic items that I had watched them put items into their bags. The clerk said the store has no security and they couldn't touch the thieves. I guess customers who pay for their merchandise at Big Lots are suckers.

I realize after being at the store on Cooley Street in Springfield, MA and then following up my experience with a "customer Service" rep at the main office that Big Lots does not care about customer service. I purchased underbed storage containers which did not fit under my bed. I went to the store with the items and receipt and the manager informed me I could not return the merchandise because they needed to be returned by 1/20/2011. Today being 1/26/2011 and considering the weather challenges us folks in New England have faced I was hoping that someone with any customer service experience would understand and either give me my $ due back or store credit. The policy states they could not do so although it was only 6 days past but offered to let me exchange it for a cheaper smaller item. Hummmm that sounds odd, if you are following corporate headquaters policy why do they have the authority to bend the rules when it comes to ripping me off? ALthough I ALWAYS shop at Big Lots I will no more and would rather pay a little more somewhere else where their customer service department actually does just that, service the customer!

This is just to get out there just how utterly pathetic this company treats their employees, to be specific, the new store in the Argyle area of JACKSONVILLE, FL. This company hired my son as well as many others in this area and now here it is 3 months later when these new hires are due for their small raise, they are supposedly overstaffed so are "downsizing" by "letting go" nearly all the new hires, but on that very day put a Now Hiring sign in their window!!! These young men and women have gone out of their way to please this company and work hard as this city has one of the highest unemployment rates in the US.....this practice disgusts me and for the managers to actually voice the fact that they can fire anyone at any time because there are 10 more people willing to take their place is abhorrant to me!!! I will NEVER shop there again and will be contacting local media and anyone else who will listen and tell them just how sick the managment is in this company. My son, just for the record is an Afghanistan war veteran that gave up his military police career to take care of his 2 yr old daughter and this is how he, and many others just trying to feed themselves and their families are treated...SICK if you ask me!! If I can get one person to stop shopping at these stores then this rant will have been worth it!!

to tina about the sorta mattress and boxspring---if you have your receipt they have to take it back the warranty is guaranteed through the store serta does not take them back. depending on which matt. you bought will decide ur length of warranty they start at 1 year warranties and go up to 10 year, they tell you that they are prorated but at the store i worked at that was never checked because you really have no way of verifing. if i were you i would make them take it back doesnt matter is its 6days or 6 years

I understand the receipt policy. What happens is you have people stealing,digging through biglots trash cans ,bringing stuff back thats been sitting on a shelf in some ones house for years . biglots can't make exceptions for you honest people to bring things back . So if you can't hang on to a little white piece of paper maybe you should go shop at WALMART and enjoy . THINK WHAT A RECEIPT IS . ITS SHOWS WHAT AND WHEN YOU BOUGHT SOMETHING . ITS YOUR FAULT IF YOU LOSE IT NOT BIGLOTS

I shop regularly at the Pittsburg KS Big Lots, and like the items they sell. But the bathrooms are the most disgusting ones that I have ever been in. I have two little kids that most of the time we go in there they have to go. The trash was coming out of the cans all on the floor. The toliets needed cleaning, and the sinks were gross. We went to wash our hands and there was no towels in the towel despenser, they had just layed a roll of towels on the floor for you to bend down and get. Just plain disgusting. The store needs to be straightened up too.

I am one of your reward card holder, and I am disappoint ed at the way you treat your customers. I am here going to tell you of why I am so discusted on your way of doing business, a business that is without a dought going to fail due to its opperation. 1- When we purchse in your stores there are no credits unless one purchase over $20:00. That is unfair, since none the less we are buying in your store, - thus I will have to buiy someplace else where I can get rewar credit for what ever dollar we spend. 2- It is misleading to put Videos onsale, with one sign that read, ($3.00 a s marked, than at register charge a higher price. If the vidioe is to be as marke there then is no need to put a $3.00 sign on it. THE STORE THAT PLAYS THI GAME AND IS SURE TO LOOSE CUSTOMERS IS LOCATED ON STATE ST. ALBANY NY, NEXT TO PRICE SHOPPER. This is unethical and misleading, to be honest the BBB should here of this scam, and a few other that this store contantly performe such as placeing I tems in wrong shelves with price other than what is charge at register. I for one after waitng on line to pay for my purchse, I will not stand to argue for the extra two, and I reluctantly paid the unjust amount.. HOWEVER ONE THING I WILL TELL YOU, THAT IS I DID NOT SPEND ONE DOLL AR MORE OF MY CRISTMAS SHOPPING MONEY ON GIFTS AT (BIGLOT) DUE TO THE SCAMS THAT YOUR STORES ARE PERHAPS PRACTISING ALL OVER. My reward card is a usless card while shopping at BIG LOT

I have shopped at a Big Lots location here in Round Rock Texas several times this year. Each time I have, I have noticed several employees that are very rude not only to myself but other customers as well. After reading all of the other similar complaints I am wondering...what exactly makes the Big Lots employees so angry. Hmmm...the world may never know. I for one choose not to return to any Big Lots locations for fear of being treated like poo. I shop to feel good and find great deals...not to have.someone rain on my parade! Big Lots as a whole should really consider looking into their employment procedures and hiring processes. Rude employees will be the death of any business. As for their return policy I can not complain. It is their policy to have a recipt to return any item, which I feel is perfectly fair. I would like to make the suggestion that all retail stores start printing EXTREMLY LARGE GOLDEN RECIPTS so that we as consumers know the importance of not losing the most important document we will ever posess or hold in our insignificant little hands. Ha ha ha...just a thought Big Lots...think about it. If I happen to be in my neighborhood Big Lots I will make sure to have 911 on speed dial just in case we have an out of control employee loose their temper and pull an automatic wepon from behind the counter and start mowing down customers.

My mom sent us a money order for a sofa at Big Lots. We drove 45 minutes to the Big Lots in Loves Park, IL. After waiting 45 minutes for someone to wait on us, we were shocked to find out they would not honor the money order. The saleslady kept saying "It must be from a business for the computer to recognize it" Hello? It was a business (Wachovia Bank). At any rate we will be taking our business elsewhere. If Big Lots doesn't want our money that is perfectly fine with us :)

First I would like to say that most of the comments are about not have your receipt to return or exchange an item, do you all not realize that ALMOST all places do that now. Big Lots is not the only store to change their policy. With the way the economy is now more people are not being as honest as they used to be therefore how do they now if you purchased the item or not. Personally if I purchase something from anywhere I keep the receipt until I know for sure that nothing is wrong with it or that I do not want to return it. As for the people working at the store and not able to take the merchandise back do you not think that they are just doing their jobs...they don't make the rules. Also for those of you who have never worked in retail maybe you need to try it sometime and see how not so easy it can be.

I received a sales ad through my local newspaper and saw an MP3 player that took pictures and video for $45.00! I am thinking "WOW" at this point and decided to leave work early to go and grab 2 for both of my children. Upon arriving to the store, I do not get greeted and the store is a wreck! I ask (with sales paper in hand) if they have the item I was looking for. She instructed me they sold out of those on Black Friday!! The ad was for 2 weeks ago (12-8-10). She then said "Our truck comes in on next Thursday. It may be on that truck" I asked if I would be able to get it for the sale price? She then said" No. That sale ends Sunday" REALLY?? I could not have been more disappointed. Upon looking around, I saw none of the sale items that were clearly in the sales ad that broke that morning. I am a general manager for a retail store (that is NOT in competition with this one) and I will not be back there again. I wrote a complaint on the website, and still have yet to hear back from them concerning this. This Big Lots is the only one for 30 or more miles. Never Again!

12/21/10 I live in Miami Florida ziop 33175. When I arrived to Big Lots this evening, firstoff there were no carts, all are broken. You'd think that its Christmas and you need to get ready for shoppers. Well I walked around the store with tiys that toppled over and yes I became frustrated. I visited the bathroom and was aghast of how filthy it was. Dried feces about the toilets and more graphic disgusting things I saw. I've been to this bathroom before, equally disgusting. Well I asked for the manager, his name is Jorge, I didnot get his last name. He didnot identify himself with a store badge nor his employees were of any help. He responded to my complaint as such: "That bathroom was not made dirty by our employees, it is the customers who do it and you know what, they crap in the floor too". I couldnt believe it. He didnt apologize and instead insulted me. I let him know I will call the department of health and corporate. Well the latter I did and didnot get anywhere. What a damn shame! I will call DOH tomorrow, it is disgusting and a health hazard to customers who spend their money in that store!

Recently a new Big Lots opened near where I work. I stopped in an purchased a few items for my apartment, one of which was a rug for $29. After getting it home, I decided I didn't like it. I went to the store to exchange it for another rug or other items that I liked, however, I was informed that I could not even exchange items without my reciept. What kind of business practice is this?? I will never shop at Big Lots again and will make sure to tell everyone I know to never shop there. I would have exchanged the item for a more expensive item and purchased other itmes as well. Very dissappointed in this company.

i have a problem with a rocker recliner purchased in august. i've sent 4 emails, and haven't received a reply. is anybody out there??

I used to be a fan of Big Lots until recently. I purchased an $80 Christmas Tree at the Big Lots in Huntington Beach, CA. I put the tree together except for the top part that had a crack in it and someone tried to glue it together and it won't fit together. I lost my receipt. The store in H.B. told me I could exchange it with the exact same item. They didn't have the tree. I went to the Big Lots in Fountain Valley, CA. They had the tree but was told I can't exchange it with the exact same item without the receipt. I'm telling all of the parents at the school I work at and my friends and family to boycott Big Lots!

To begin with let me inform you that I have been a Big Lots customer for many years...when they first appeared in the state of Arizona. I stop by on a weekly basis to see what they have and spend a good deal on my hard earned income there. However after tonight I am having second thoughts about ever stepping foot in again. My sister, Veronica Piccioli is a recent cancer survivor. Diagnosed with stage 4 colon cancer at 52 years of age she has just completed her first year of intense chemo. She has a service dog she goes into stores with but has difficulty walking and grabbing things due to after effects of the chemo. Tonight she was in your store in Mesa Arizona, Store #4302 on Alma School and Warner. She was in buying a Christmas tree and the only one left was the display tree. I recently bought the same tree and told her to go to Big lots to get the same one. After she arrived she noticed there were none in boxes and asked to talk to the manager on duty, David (unknown last name). He informed her that that was their last one. She asked if it could be discounted as it didnt come with instructions and was the floor model...and he said no he couldnt do that. She then asked if he could help her out with the tree...he ignored her...she asked again...and he finally said to pull up her car. After she pulled up her car he sat there and said the tree wouldnt fit as it had to be taken apart. She said she couldnt do that as she is a cancer patient and does not have feeling in her hands. He said he didnt know she needed help, my sister told her thats why she had a service dog and thats why she asked for help in the first place. He finally started to help her and took the top part of the tree off and put it on the ground. She asked if he could put it in the car and he stood there looking at her not responding. She said again, she cant do it herself, she has no feeling in her hands. After looking at her with fristration he put that part in the car and then left the base on the ground. He said the base needed to be folded before it could be put in. My sister AGAIN said, she cant do it by herself. David then walked away without saying a SINGLE WORD while my sister stood there... to collect some carts in the parking lot. At this point my sister got upset and called for him to help her and he IGNORED her. She started asking for his full name and he proceeded to collect the carts and go back in to the store. My sister then had to struggle HERSELF, put the base in the car and go home. I just got off the phone with her....she is in tears because she felt she explained more than once to David that she needed assistance and got little to none. My sister is a tought lady and to have to admit she is weak and needs help in any way is difficult....but to have to ask over and over again and THEN to be ignored is unbearable. Is THIS REALLY the type of people you hire? Is THIS, what in a down economy the best you can do with thousands of people who would gladly fill "Davids" job and actually do good customer service. Is THIS the type of people you promote. I will be waiting for a response and until i get one I will not be shopping in your stores. I will also be telling as many of the nearly 3,000 people I work with in the Phoenix Fire Dept to not shop in your stores until something is done about this situation. I hope you resolve it quickly. Frank

I am a disable war veteran and will not be shopping at you store because I was treated very poorly today.