Bank of America Corporate Office & Headquarters

Bank OF American is a big lier! Cheating Customer, charged customer money by his credit card any way without notice and agreement for protection fee. But bank of American never protected his GOlden VISA credit card member. They just charge your credit card pretection fee every month. But they don't responce to you when you got lay off . YOu can't keep to pay bill . The protection program never protect you when you lose job. Bank of American lie to me and cheated me when i asked about why you charged me protection fee without notice or agreement.Bank of american custoemer service explained to me : This pretection progrom is very good for you. When you losed job, or you got lay off, This protection program will help you pay off your credit balance. But when I got lay off, Bank of american never took care of my credit balance, they sold me case to collection company. Let them call me duing working hour and mid of evening. So torible! Bank of American treat his customr like trash. When Bank of Ameircan had a financial trouble, Goverment gave our citizen Tax money help him out of mud. That is our citizen Tax money.How Bank of American lie to customer , cheating customer, damegy customer. What kind of bank?!! How can people trust of this bank? I don't want to use this bank any more. If he lose customer trusting, this bank will force to lose his marketing. Is this they want ? So fell sorry this bank! No one like it any more!! your honorest customer

People file a complaint with the OCC. Website www.occ.treas.gov/ they regulate the banks.

I give BOA 5 Stars for the Customer Service in my area but also for the IMMEDIATE contact when my debit card was stolen. It was within 15 minutes that I got an automated call about suspicious activity on my debit card. The thief was so slick; just slipped a few credit cards out of my wallet and left everything else in place. The voice message asked if I made a purchase at a Target (somewhere in Brooklyn); I pushed "2" to answer NO. I had the situation resolved quickly and a new card was sent and received within 5 days. Thank you Bank of America for continued quality service !!!

CEO Mr. Kenneth D. Lewis 100 N. Tryon Street. Mail Code NC-1-007-18-01 Charlotte, NC 28255 Hello, I thought you might be interested in this problem with fraudulent people representing your bank. This was in my junk mail and I believe you should advise your customers about "scams" like this one. From: JAMES.T BURTON <james_burton@superposta.com> To: Sent: Thursday, August 9, 2012 5:16 AM Subject: PROTOCOL AND VALIDATION REQUEST? Anti-Terrorist and Monetary Crimes Division FBI Headquarters In Washington, D.C. Federal Bureau Of Investigation J. Edgar Hoover Building 935 Pennsylvania Avenue, NW Washington, D.C. 20535-0001 ) ATTENTION FUND BENEFICIARY, This is an official advice from the fbi foreign Remittance / telegraphic dept., it has come to our notice that the C.B.N Bank Nigeria district has released 10,500,000.00 US dollars into bank of America in your name as the beneficiary, by inheritance means. The C.B.N Bank Nigeria knowing fully well that they do not have Enough facilities to effect this payment from the united kingdom to your account, used what we know as a secret diplomatic transit payment (s.t.d.p) to pay this fund through wire transfer, they used this means to complete the payment. They are still, waiting for confirmation from you on the already Transferred funds which were made in direct transfer so that they can do final crediting to your account. Secret diplomatic payments are not made unless the funds are related to terrorist activities why must your payment be made in secret transfer, if your transaction is legitimate, if you are not a terrorist, then why did you not receive the money directly into your account; this is a pure coded, means of payment? Records which we have had with this method of payment in the past Has always been related to terrorist acts, we do not want you to get into trouble as soon as these funds reflect in your account in the U.S.A, so it is our duty as a world wide commission to correct this little problem before this fund will be credited into your personal account. Due to the increased difficulty and unnecessary security by the American authorities when funds come from outside of Europe, and the Middle East, the f.b.i bank commission for Europe has stopped the transfer on its way to deliver payment of $10,500,000.00 to debit your reserve account and pay you through a secured diplomatic transit account (s.d.t.a). We govern and oversee funds transfer for the World Bank and the rest of the world. We advice you contact us immediately, as the funds have been Stopped and are being held in our custody, until you can be able to provide us with a diplomatic immunity seal of transfer (dist) within 3 days from the world local bank that authorize the transfer from where the funds was transferred from to certify that the funds that you are about to receive from Nigeria are antiterrorist/drug free or we shall have cause to cross and impound the Payment, we shall release the funds immediately we receive this legal documents. ------------------------------------------------------------------------------------------------ We have decided to contact you directly to acquire the proper Verifications and proof from you to show that you are the rightful person to receive this fund, because of the amount involve, we want to make sure is a clean and legal money you are about to receive. Be informed that the fund are now in United State in your name, but right now we have ask the bank not to release the fund to anybody that comes to them, unless we ask them to do so, because we have to carry out our investigations first before releasing the fund to you. Note that the fund is in the BANK OF AMERICA right now, but we have ask them not to credit the fund to you yet, because we need a solid proof and Verifications from you before releasing the funds. So to this regards you are to re-assure and proof to us that what you are about to receive is a clean money by sending to us FBI Identification Record and also Diplomatic Immunity Seal Of Transfer(DIST) to satisfy to us that the money your about to receive is legitimate and real money. You are to forward the documents to us immediately if you have it in your possession, if you don't have it let us know so that we will direct and inform you where to obtain the document and send to us so that we will ask the bank holding the funds, the Bank Of America to go ahead Crediting your account immediately. These Documents are to be issued to you from the World Local Bank that Authorized the transfer, so get back to us immediately if you don't have the document so that we will inform you the particular place to obtain the document in United Kingdom (U.K), because we have come to realize that the fund was Authorized by (H.S.B.C) Bank in London. An FBI Identification Record and Diplomatic Immunity Seal Of Transfer (DIST) often referred to as a Criminal History Record or Rap Sheet, is a listing of certain information taken from fingerprint submissions retained by the FBI in connection with arrests and, in some instances, federal employment, naturalization, or military service. These Condition Is Valid until 30TH of AUG. 2012 after we shall take actions on Canceling the payment and then charge you for illegally moving funds out of Nigeria. Guarantee: funds will be released on confirmation of the document. ------------------------------------------------------------------------------------------------- Final Instruction; 1. Credit payment instruction: irrevocable credit guarantee. 2. Beneficiary has full power when validation is cleared. 3. Beneficiaries bank in U.S.A., can only release funds. 4. Upon confirmation from the world bank / united nations. 5. Bearers must clear bank protocol and validation request. ------------------------------------------------------------------------------------------------ NOTE: We have asked for the above documents to make available the most complete and up-to date records possible for the enhancement of public safety, welfare and security of Society while recognizing the importance of individual privacy rights. If you fail to provide the Documents to us, we will charge you with the FBI and take our proper action against you for not proofing to us the legitimate of the fund you are about to receive. The United States Department of Justice Order 556-73 establishes rules and regulations for the subject of an FBI Identification Record to obtain a copy of his or her own Record for review. The FBI Criminal Justice Information Services (CJIS) Division processes these requests to check illegal activities in U.S.A. An individual may request a copy of his or her own FBI Identification Record for personal review or to challenge information on the Record. Other reasons an individual may request a copy of his or her own Identification Record may include international adoption or to satisfy a requirement to live or work in a foreign country or receive funds from another country, i.e. Diplomatic Immunity Seal of Transfer, letter of good conduct, criminal history Background, etc.) FBI Director Foreign Remittance / Telegraphic Dept, James T. Burton

Called Bank Of America 2 x for a mortgage loan and waited on hold for a long time then was disconnected Called back and got Natasha in Jacksonville and was on hold forever even after teklling her what happend the first time and i was disconnected again. Well i guess you don't need my bussiness i will call Wells Fargo If interested call ME at 727-374-6020. Oh i already had one mortgage with you that was paid off. Nice way to treat a repeater

B of A is POOR all around. I was told "don't worry, you qualify for a HAMP loan." One mo later, "declined." I have submitted package after package per their request. I ran after that carrot they held out and found I could never reach it! I have income that will pay for pmts now. I went through a "hardship" but that doesn't count because I'm told I make enough "monthly income" to make the pymts. What about the arrearages? Even if I started to make the mo pmts...they sd they wld still f.close because of the arrearages...which I can't pay. However, they refuse to modify or refi, even though they "know" they will rec the money and have been shown proof of this. In addition, I have had to deal with many different employees, all which knew nothing and could not make a decision on their own w/o running to someone else for their approval. This whole deal of trying to work w/B of A has made me ill. They lie, cheat and as far as I'm concerned, "STEAL" your property. They DO NOT WANT TO WORK OUT ANY PLANS WITH ANYONE. When you think they're working with you, DON'T GET YOUR HOPES UP BECAUSE THEY LOVE TO SLAM YOU TO THE GROUND111

I have been dealing with the non responsiveness of BOA staff since February. I put my home on short sale in Feb and before I could miss a payment, my place had a contract on it. Here it is 6 months later, and we have not closed on this property and the responsible person does not return my calls. This is absolutely a horrible way to run a business. Someone needs to clean house and get people in there who value their jobs!!

they deserve no stars at all! my advice to anyone reading these complaints-go the commission of banks website for your state and file a complaint with them if BOA is not responding to your or returning calls or anything of that nature, file a complaint immediately and before you know it BOA will be calling to accomodate your request or issue! I had a problem with them last year with my mortgage and they tried to put it in foreclosure when it was an error on their part. i filed a complaint with the commissions of banks for north carolina, i filed a complaint with the attorney general office and also contacted my Senator who was Richard Burr and his office got involved once i sent all the backup documents. in a matter of days BOA called me working with me so nicely and placed me back on the repayment plan i was on previously they had tried to terminate! we can fight this big bully of a bank and now i am trying to refinance and get away from BOA...don't just keep calling like i said file complaints and you will get somewhere because they messed with the wrong woman and they found that out quickly there were not going to take my house when i was making my payments on the repayment plan until they made an error with my account! if i had enough people i would definitely consider filing a class action lawsuit against their unfair and illegal practices and get them shutdown..they should not even be able to carry the name with "America" in it...should be more of "Bank of Crooks"....fight them people!...file, file, file those complaints and watch things turn around when you get enough people involved!

I am a veteran, both my wife and I lost our jobs, been two years now, we have used our savings to stay in our home.. money has run out.. I ask B O A to help me, they turned me down, they get 120 billion dollar bailout and they can't help me with a 100 thousand loan.....something wrong here.............

i have been with b.o.a. for two years now, i went to them from wells farga as b.o.a. had a branch in my home town. a month ago they closed the branch here, i am a disabled senior and haVE TROUBLE GOING THE 30 MILES TO OTHER TOWN THAT HAS BANK. I GUESS I HAVE TO DO IT SO I WILL GO BACK TO WELLS FARGO SINCE B.O.A. DON"T CARE ABOUT SENIOR CITIZENS.

i have a real concern with boa. my house has been empty now allmost 3 years. i was under the understanding that it was in foreclosure. to make matters worse, boa employees are either lying or don't knw how to look up and give proper answers when a customer asks them something. i was told in april of 2012 that the debt had been paid in full and i was no longer responsible for the home. i was told a couple of days ago that i was given the wrong information and i was still responsible for this home. now, you tell me, who am i supposed to believe? lwhen your bank purchased my mortgge from first franklin, i was told then i could not rent this home or reside in it. i do not need to live in it as i am now married. i have not received any information once so ever until i wrote a letter and was told in december 2011 i would hear something back within 20 busness days. really? what a joke! i only was given the information in april 2012 i mentined above when i called boa, then the woman on the phone said she would call me back in 72 hours, really? REALY??? i called boa back this month, the last time i checked, april to july is a little longer than 72 hours. what a joke. no wonder people are losing their homes, no one at boa seems to return calls, or give the correct information. myquestion now, is where do i go from here?

i currently have a bank of america morgage on a 2 unit building that i do not live in. the goverment program that i was looking for was the home affordable refinance plus. i contacted bank of america to apply for this loan, and they said that they are offering the refinance program, but they have decided not to offer it to non owner occupied home-owners. now not sure what sense this makes, because this specific program is specifically for homeowners that do not occupy the residence. then i asked the loan officer if i could apply for a traditional refinance and he said that bank of america is not even doing refinances at this time. another example of the banks get a bail-out and refusing to help the customer, even tho they are recieving government incentives.

Dear Sirs: Just came back from your bank the Wilshre Center in Los Angeles, CA. We received a cashier check from a client and had one of our law clerks deposit it inat a Bank of America in Orange County where the client had it offices. The funds were a BANK OF AMERICA CASHIER CHECK, which they put a hold on it till the next day. I went to our bank we have been a customer for over 25 years. I went and met with a Mr. Abraham Lee, he just said I can't help, can't do anything. I told him it was a Bank of America cashier check, no can't help. I guess you don't feel your cashier checks are any good. We had a negative balance because again the client gave us a check and I deposited the client check was from bank of america also. I transfer some money from or trust account to our general and before I deposit it, I ask the clerk if the funds were availibale and she assure me they were. I told her that a lien was put on our clients account. She still said yes. Our client told us about the lien but we had already had made the deposit the check. Our client said the the money for our check had been taken out of our account before the lien. Well, your bank made our check NSF which cost us in your fees for bounce checks and for havin a negivite balance. Of course, when we made the deposit we were told that no funds would be availible till the next day. BUT that the BANK would TAKE there fees. I was under the inpression that Cashier Checks were as good as money. The Wilshire Center Branch chances the associates, one year it's Hispanics then Asians. Right now it is Asians. The only thing is that it appears that they bend over backwards for their Asian's clent I have seen this, they go out of there way to make them happy. I have seen them refund fees after they complaint. I think that everyone should be treated the same. The Bank should let the customer know that their Check they are like regular checks I always had the impression that the Cashier's check were as good as money.

My husband passed away, 2 1/2 months ago, amd they still will not release his checking account, I call a week ago, and the bank I took his death certificate into, never faxed it to headquarters,Or so she says, slackers, or just don't care???? I am glad I opened my account with Chase, they seem so professional, compared with what I dealt with at BofA bank.

Thank you Chase, for being an honest institution, and not taking government money!!!

I read the same mortgage releated problems here that we've had. BoA has foreclosed on our home in direct violation of the very regulations and policies they AGREEED to and accepted gov. money for. They cannot foreclose on a home if it is in the "review" process for a loan modification. BoA tells people they "do not qualify" for various assistance programs when they fully DO qualify. If you are trying to get BoA to process a loan modification, or any other type of help, contact HUD through their HOPE hotline. BoA changes their tune when there is a third party witness to the misleading and fraudulent practices. Then report BoA to any and all consumer protection agencies you can find. BoA needs to be stopped!

unable to assist employees where they are let go due to health/medical issues at the plano texas call center.

WANT TO JOIN AN AGGRESSIVE GROUP OF BOA MORTGAGE CLIENTS IN AN EXPOSE' / MEDIA BLITZ EXPOSING BOA AND THE WAY THEY HAVE CONTUNOUSLY ABUSED THEIR AUTHORITY AND RESPONSIBILITY IN DEALING WITH (truthfully not dealing with) HOME LOAN CLIENTS.? "EXPOSE BANK OF AMERICA" website is being built with links to chat rooms so that we can all band together to provide an undeniable body of evidence of their "shell game" whereby they provide NO HELP WHATSOEVER WHILE PRETENDING TO ASSIST YOU. KEEP CHECKING THE INTERNET FOR THIS WEBSITE, YOU ARE NOT ALONE. BANK OF AMERICA WILL BE HELD ACCOUNTABLE FOR THEIR DISREGARD AND FAILURE TO ASSIST THOSE HOME OWNERS WHO IN GOOD FAITH HAVE INVESTED MONTHS OF TIME AND FRUSTRATION TRYING TO RESOLVE HOMENLOANS WITH HUGE NEGATIVE VALUES. BOA HAS OUR HOME LOAN. 6.6% INTEREST ONLY, NON ARM, NON FREDIE/FANNIE. WE HAVE WASTED 5 MONTHS

BANK OF AMERICA USES TACTICS AND ARE TRAINED TO LIE FUSTRATE AND JUST MACK SURE TO MAKE YOU SO UP -SET THAT YOU JUST GIVE UP. THE ONLY THING EVERYONE SHOULD BE DOING IS TO CONTACT " CONSUMER FINANCIAL PROTECTION BUREAU". RECIEVE A CASE NO . AND THEN CALL THEM BACK A HOUR LATER AND MAKE SURE THEY REALLY DOCUMENTED THE CASE. YOU CAN SEND A EMAIL AND PRINT OUT YOUR CASE AND SEND IT THEN TO YOUR LOCAL CONGRESSMANS OFFICE. TIPICALLY THOUGH THE FTC IS SO BOMBARDED WITH COMPLAITS AGAINST BANK OF AMERICA THEY STARTED LETTING THEM GETTING AWAY WITH RESPONDING VERBALLY INSTEAD OF IN WRITING . SEND IT TO YOU CONGRESSMANS OFFICE . HAVE IT TYPE UP VERY CLEARLY AND MAKE SURE TO DO A ROUGH DRAFT TO GET OUT YOU ANGER FIRST AND THEN LAY IT OUT IN A WAY THAT MAKES IT ALL CLEAR. GET ALL DOCUMENTS TOGETHER FIRST. YOU MAY SEE SOMETHING THAT PROVES YOUR COMPLAINT , KEEP ALL DOCUMENTS AND YOUR TYPE COMPLAINT PRINTED OUT AND IN A FILE SO WHEN YOU ARE CALLED YOU HAVE IN HAND. YOU CAN PRINT CONVERSATIONS WITH BANK OF AMERICA THAT YOU HAVE ON LINE .BE CLEAR OF YOUR QUESTIONS . PRINT AND SAVE THEM. HAVE THERE WORDS IN WRITING. KEEP A DAILY LOG SO AS NOT TO HAVE TO DOCUMENT ALL AT ONCE. TAKE COPIES OF ALL AND CONTACT YOUR CONGRESSMANS OFFICE BY EMAIL KEEPING IT AS SHORT AND TO THE POINT AS POSSIBLE. MAKE SURE YOU EMAIL " CONSUMER FINANCIAL PROTECTION BUREAU EVERY OTHER DAY AND MAKE SURE YOU KEEP THEM UP DATED HOW BANK OF AMERICA IS NOT DOING AS THEY CLAIM CONSISTANTLY OR YOU WILL RECIEVE A LETTER THAT STATES " CASE CLOSED". SIGNED " HOPING THIS HELPS"

I WANT TO HERE FROM PEOPLE WHO HAVE HAD THERE Taxes they pre-paid into there mortgage taken by bank of america. my school taxes were taken . I have no missing payments no lates (only after grace period fees they don't count) and I have a excellent credit score. for seven years i have paid all my taxes and insurance into my mortgage. last month i noticed i was negative 38.00 in my escrow account and school taxes (appr. 1350.00 ) are due in just 3 months. i refinanced right away in fear of lossing my home . and at settlement b of a recieved everything and all monies they said i owed them . Therefore i was to recieve back 1300 dollars instead I recieved a check for $200. dollars . All were discusted at settlement at the bank when they saw my docs and knew i should be recieving " A LOT MORE THAN 200 DOLLARS , MORE LIKE $1200 TO 1300. I HAD ALSO BEEN PAYING A CUSHIONING OF 8.25 AND SCHOOL TAXES DID NOT GO UP LAST YEAR AND NOTHING OF THAT WENT INTO MY ESCROW ACCOUNT SO , PEOPLE CHECK THE BACK OF YOUR STATEMENTS AND MAKE SURE YOUR PRE-PAID TAXES ARE ACTUALLY GOING INTO YOUR ESCROW ACCOUNT . IF YOU REFINANCE DO IT WITH A DIFFERENT BANK AND DON'T TIP OFF B OF A AHEAD OF TIME OR THEY WILL GET CREATIVE WITH NUMBERS TO COVER THEM SELVES . I WANT TO HERE FROM OTHERS ABOUT MISSING TAXES. ISN'T IT AGAINST THE LAW TO 1) PUT A BILL IN THE MAIL 2) BILL FOR TAXES 3) KEEP THOSE TAXES . IF PEOPLE IN GENERAL DID THAT THEY WOULD BE IN JAIL