Bank of America Corporate Office & Headquarters
100 N. Tryon St Charlotte NC 28255Bank of America corporate phone number:
(704) 386-5681502 Reviews For Bank of America Headquarters & Corporate Office
After being a customer of this Bank since 1973 we moved to Texas and had nothing but the poorest of customer service. We now bank with another banking firm and have closed all accounts with BofA in 2009. Now in 2010 Bank of America states that since we did not close out the Safety Deposit Box we now have to pay 65 dollars. The bank of America in Texas was to close all aspects of out banking accounts and failed to close the Box. Funny isn't it, the bank makes an error yet they want the customer topay for it in more than one way. I guess that BofA needs the money to pay back the bailouts from Obama. BofA is a joke and nobody should bank with them.
I have tried to do a modification with BOA.I started the process in APril 2009, In June 2009 they sent me an approval letter of the modication, they lowered my payment, my husband and I agreed tand signed the letter and sent it back. After that i never received a statement, I called numerous times and asked them which paymemnt i should make they said to make the new paymengt, so we did for 15 months we have been making the lower payment, for the past 8 months they keep sending us late notices saying we are inarrears. I call them and tell them we have been making payments. They lost my modification letter also, I sent them a fax copy of it. After a year of this BS I had a short sale offer on the property, it took them 6 months to turn the offer down with no counter offer. Now I tried to refinance my home and becaise of BOA I cannot get a refinance because BOA has ruined my credit. I wrote to the fLorida State Banking Division last year and filed a complaint, I had an Advocate from the CEO's office call me and they said they would take care of claring up my credit..never happened..nothing they said ever happened. They keep you on hold for hours, they disconnect you and the outsource the calls to other countries, and hence there name is Bank fo America.. Yeah right. They are the worst Bank I have ever dealt and if they don't clear up my credit I am takingthis to the news, the congressman in my area and the Florida State Banking Division again. I am so done with them. I have a file as thick as a phone book I can go on and on.
hi my home burned in 2008 the bank sent a inspector to my home and he lyed about the progress that was done to my home and the bank turned money alose to my contractor and then when i contacted them they said that is my fought because the inspectorhad to come back 3 months later and say that the house wasnt done and had to write another progess report and he lied about everything that he wrote on the first report and that all my fault but i think that their inspector is the one in the wrong so i need help getting my money out of them for their onsp. screw up thanks robert ive got a long story to tell somebody that will listen
B of A is a dishonest company. I have banked with them since 1974 and I am now officially done with them. Their affiliates Merrill Lynch are crooks too. They transferred our investment account to Merrill Lynch and our fees went from $175.00 for one trade to $2200.00 for one trade. I'm trying to get it reversed, but I get the runaround. We agreed to $50.00 per trade and then instead of lowering the fees they added an additional $268.00. This is just wrong. Then, I called in to ask for a lower interest rate on my credit card and they then lowered my credit limit and didn't lower my interest rate. Then they closed my home equity line of credit stating the value of my home went down too low. Mind you, I've never missed a payment. They have stolen our money and don't want to give it back. They've picked on the wrong customer!! I am in the process of transferring all our assets away from these crooks. This used to be a good company, but no longer. GREED GREED GREED. They should rename themselves the Bank of Greed, Theft, and Lies!
Bank of America does of have any type of customer service. They do not provde the quality service they state. Since trying to work on my claim all I get is the run around. We were suppose to close on the home we were trying to purchase on 9/27 still no word.. If I had not been calling on a daily basis I would not have known what the status was as I never received any type of notification. I am very upset on how this has been handled. Now we will be loosing our escrow money due to this. I would not recommend banking at all.. As I continue to read the reviews clearly it states how poorly BOA is.
I was happy to see that they got robbed today! They have been stealing and lying for so many years as Nations Bank. I would give my life to see bad thi9ng happen to these A--holes
Just want BoA to go to hell and meet the devil for treating americans like we are nothing but a pon in there little game. My home that my husband and myself bought to raise our 5 children in and make a family. They are taking the roof over our childrens heads. Please lets stand together and take down Bank of America. WE as people forget that "WE ARE THE PEOPLE" AND WE CAN REVOLT BUT ONLY IN NUMBERS WILL IT COUNT.
I have had two home loans with Bank of America i have a checking and savings account with them i have never been late on a payment but when i try to get a car loan or a boat loan they turn me down everytime but i go to the bmw dealer and purchase a car and get 2 percent interest i dont understand i guess its time to change my banking needs
I Received a loan modification approval April, 2010 with the new amount of my new mortgage that was to start on May 1, 2010 thur the NACA program. I have made every payment on time and they have yet to update the system with my new payments. It's always posted late, posted as partial and I still have a rear according to them. I have called, e-mailed, faxed, etc. Now I have the new paper work that states "APPROVAL" from BOA back in March, 2010 and April, 2010, however, it's not saying that on the system and each month my statement that comes in the mail has the rear amount still due. My paper work states "APPROVAL" I don't have a trial period as others may have. I do not know what else to do. HELP! I fear I will get a letter of foreclose any day now.
This is Carolyn Manning again.I commented yesterday about our dire situation with B.O.A. and thought I'd add this comment to go along with my previous comment.This a a word for word copy of a letter from Bank Of America that we got on- 08/30/2010. Yes you heard me right-the date on this letter is 08/30/2010. It says for us to pay $1,010.52. Important Message about your Home Affordable Modification Trial Period Plan You are currently participating in a Home Affordable Modification Trial Period Plan.During this Trial Perio,you may make your monthly payment at the trial Period monthly payment amount,which is $1,010.52 instead of the amount shown on this statement, You will continue to receive monthly statements during your Trial Period Plan that will show the payment amount based on your original home loan agreement as your original loan remains in effect and unchanged during the trial period.You will be notified once we have determined your eligibility for a permanent loan modification. So how have we done anything wrong,we were and still are paying exactly what they told us to pay.Time is running out for us day by day unless B.O.A. realizes what a mistake they're making because they are at fault not us.
Beware if you Bank with Bank Of America-There's always 2 sides to every story that is unless you bank with B.O.A. then it's only their side that matters in the end.Here's our side though.Our mortgage is with B.O.A. and we did a so called Loan Modification with them in April of 2008.We did finally through that get our monthly mortgage payments lowered from $1228.71 down to $1010.52.So every month since APRIL OF 2008 we get our monthly statement and it plainly says on it -Amount Due-$1010.52 so since April of 2008 we have paid what they have told us to pay every month.Now here it is September of 2010 and they now want to Foreclose on our home because they say we are $8600.00 behind in our payments because we've only been paying $1010.52 and we should have been paying $1228.71 all this time.The $8600.00 is for the differnce between $1228.71 & the $1010.52 that we paid and penalties,late fees and taxes.So explain to me what happened to the Loan Modification that we did back in April of 2008 and how come our statement each and every month said amount Due-$1010.52.We are a few weeks from losing our house because of this.Through e-mails,sending a fax every other day,hundreds of phone calls we can't seem to get anything done to help save our house.All they do is transfer you from one person to another. With all the run around we are getting the more time is passing and we are daily getting closer to losing our home.Someone/anyone that can help us with this nightmare out there PLEASE do. Thanks for listening that's more than I get from B.O.A.
The number listed at the top of this site for B of A is for the investors customer service. I tried that number but hung up when they finally answered and said invesors customer relations. I am having a hard time speaking to someone who is fluent in English! The call center for Loan Servicing is located in another country. All of the customer service people have scripted responses to your questions. They tell me to fax something to them but the fax number is constantly busy. They raised my mortgage payment and can't tell me why............ ugh! Going to refinance, even if it costs me just to get away from this bank. Bank of AMERICA - what a joke!
MORTGAGE PAYMENT - I have paid my mortgage on time for 17 yrs., never late. I get a nasty threatening letter telling me I am late with my June 2010 payment and now july is also late. i spent 7 1/2 (SEVEN AND A HALF ) HOURS just trying to tell them I had a paid receipt I got directly from their teller. I sent a fax of my cancelled check (front & back). the their mortgage dept. as well as to "payment reserach dept". No contact from them. Call again for another 2 hours on hold , transfer etc.. after 2 more hours (total so far wasted 4 hrs. this call 111/2 total from 2 calls. The mortgage cust. service lady finds that the TELLER entered the wrong mortgage number and my mortgage payment was credited to another account. Ok now I request a letter from the mortgage dept. for an explanation of their mistake so I don't show ANY LATE PAYM'T ON MY MORTGAGE HISTORY. tHIS WAS 10 DAYS AGO STILL NO LETTER, MORE WASTED TIME- 5 MORE PHONE HOURS OF RUN AROUND AND ON TOP OF IT -THEY ALREADY HAD TURN MY ACCOUNT OVER TO THE CREDIT COMPANIES DIRECTLY AFFECTING MY CREDIT STANDIND !!!!!!! wHO DOES THIS WHEN YOU SHOW A 17 YR. HISTORY OF ONTIME PAYM'TS ??????? Whom do they think they are in this mortgage dept. to play GOD with my liveyhood and affect my credit ratings. Besides treating me with disrespect. When I requested to speak to a higher-up/supervisor I'm told that if I was happy with my call then they could not turn me over or give any information regarding who I could complain too. my Credit Rating as many others is a BIG DEAL. I have received no satisfaction and no-ones gives a dam. Where can I turn for legal help . PLEASE HELP ME.
To Whom It May Concern: This is a desperate cry for help. We are requesting a loan modification due to the fact that the purchase of our home has been one disappointment after another. Not only were we mislead to refinance and talked into a negative arm loan, but the purchase of the home was also misrepresented. We have had mold damage to the extent where my daughter was hospitalized. We were informed the house had all cooper plumbing and that countrywide agreed of the inspection done of updated copper in 2002. Our inspector informed us that we should get a lawyer. Also our house was broken into 6 months after purchase. Funny thing about that was that there was no force entry. We have ask countrywide for the past two years, when the economy wasn’t as bad, for assistance but we were ignored. Now that life has taken a turn for the worst they are making an attempt, but are still trying to make money of a family that was ripped off from the beginning. Four years we have made payments on our home but have not received anything out of it but deferred interest of about 80,000.00 and a drastic drop of my credit score. Which will not allow me to get into another home for a long time? Our house is not even worth 400,000 and thanks to our deferred interest our balance is about 600. Finally, we had hope through Hope Financial but our lender was still not assisting. We have received a response from countrywide, but still are unable to meet. We would still be paying a high payment on a home that from day one has not been worth the money, sweat and tears that we have put into. We are willing to keep the home all we ask is for something more reasonable or some form of assistance for being conned into this horrible loan. It is an awful and unstable feeling to wonder where your family will end up tomorrow, when this was supposed to be your home. Then we were told that we were approved for the obama loan and all the sudden we were denied with no explanation. That is only for our 1st we were never informed that it was not being taken care of by our lender. Now we have been working with BofA direct and they have passed us around from negotiator to negotiator and no one is helping. I have left numerous messages and spoken to a dozen escalated managers even spoke to the office of the president. Bof A has just pushed us off to the side to avoid helping us and to take our home. I have the names of everyone that has as you call it passed the buck and sent us loan mods that were not even in the system or notated. phone records of how many times and hours i have spent with your company on the phone. My family is in dyer need of someones help and unfortunately your company that has our home in their hands wont. I don’t want to lose my home all I want is stability and for my kids to not end up on the street. please advise or fwd to someone that could maybe assist. dont know what to do anymore. Please, i beg, assist us to keep our home, sanity or at least our credit to be able to get back on our feet.
i recenting , first of all i have had a mortage with countywide for many years and now bank of america , i tryed to call to get my mortage payment deferred , i was told i could not, i had been thinking of refienceing but now wil not with you, my husbend had to go into the hospital for surery which put us behind, i was told that i could skip this mounths , and dould next months , that is really hard for the person working paycheck to paycheck, i do relize that e-mail with propery fall on unheard ears, but wanted to make my opion known, to whomever reads this please do not get a morage from bank of america, they are not here to help you, they are just money hungery
I opened up an account and got a wire transfer and because there was something wrong with the transfer they closed my account and said i am a liability and can never have another account. Now mind you no one lost money,...
We have a home with Bank of America mortgage .We have been trying for 2 years to get a mortage we can afford. They keep giving us modifications of 3200 per month on a house with a value of 180,000
I have been trying to do a deed in leiu since 12/2008. I had to file for bankruptcy and notified BOA that I wanted to relinquish my property to please forward the proper paperwork that I need to sign; so on 1/9/10 they changed the locks and drained the hot water heater. Finally had to write a letter to Brian T. Moynihan who had someone call me from his office to help me with the deed in leiu-I faxed all info they wanted to the presidents office and to the agent that was assigned to assist.. The agent said within 72 hours he would contact me with the negoitor's name and contact number--nothing for one month until I sent a letter again and a e-mail of it to Mr. Moynihan. He had someone else contact me who gave me the number and name of the negoitator. I placed the call and no response-it got escalated to negoitators manager no response-then to the managers boss-then I get a call from someone else asking me to explain what happened. I lost it. No communication at all-now this new person said they would follow through with the negoiator assigned but I would have to met certain qualifications ie if money is owed, if there are any liens and possibly a appraisal of the property. It was explained to this person that the obligation was discharged plus all my creditors were included--ALL I WANT TO DO IS SIGN THE DEED OVER TO THEM. They are very good at stall tactics-I want to sign the property there is no need to foreclose. Oh yeah when they secured the property they never informed me that they were. Usually if a bank is going to foreclose they need to send you a letter informing you of their intend. THEY ARE SCREWED UP!!!!
Bank of America is the worst company I've ever tried to deal with! They are crooks, they lie, disconnect you when you call, give you the run around, use stall tactics, or just completely ignore you! I cannot believe they stay in business when I see first hand how their customers are mistreated! Whenever I speak with other people about banking issues I hear the same thing, Bank of America is the worst, don't bank there and if you already do, change banks now! It's too bad they've gotten so big they don't care one bit for their customers who have helped make them that big!
Too all Concerned, You all need to file complaints against BAC to the Comptroller of Currency. I have read most of the above statements and have had the same bull from BAC. You need to type in a word search Comptroller of Currency complaint and go after them. This is strength in numbers to the max. I am currently filing a complaint since it has been three months since I have received my statement, then they piled late payment fees on me when they sent the statement (2) two days before the due date. Yesterday I received notice to accelerate!!!!!!!!!! What butt holes!!! Keep those complaints coming in and things will be done. You may want to forward these complaints to our double talking President. After all, he is a lawyer. Isn't he? Yes. Obama promised to force banks to renegotiate home loans in bankruptcy cases, like in the good Ol days before the Bushy. He lied!!! He is a Big Bank Good OL Boy.