Bank of America Corporate Office & Headquarters

We started out with Countrywide and never had an issue. I lost my job two year ago and Bank of America placed us in a temporary modification after months of pressing the issue. After completing the temp modification and making all payments, we were offered a permanent modification. We signed and notarized the modification and sent on our first monthly payment. Bank of America cashed the check within 7 days and we waited. After several months, we checked back and kept getting told that it takes a long time to process. We received several notification after contacting them that we were being foreclosed on. Bank of America had taken all our payments made during the modification and applied them to our equity so that it looked as if we had not paid in two years, kicked us off the modification, and began foreclosing on our house. They admitted they had made a mistake in applying the payments but did nothing to rectify it. I contacted our state senator and explained the situation. Last week we got a call from the CEO of Bank of America. He admitted they made a mistake and is now correcting it, placing us back into the permanent modification and correcting all payments. This should not have happened. A person should not have to go through so much hassle to have someone else's mistakes corrected. Contact your Senators. Write letters and explain in detail, your issue.

I am having the same problem as Carolyn Manning. I started a loan modification with Willshire in 2009. BOA took over my mortgage, I could not tell you how many times I have been on the phone with BOA, never ever talking to the same person,disconnections, keep repeating to everyone the problem,then I was told that no one has looked at my account!!! then they want all the information over and over again, pay stubs, W2's Bank statements, etc... faxing info. I was also told to pay 859.27 a mo. instead of the 1200.00 a mo. I went to BOA in my state of IN, and spoke with employee, he could not do anything either. He had to call someone in CA. in their loan modification dept. and he handed over the phone to me to talk to that person, asked me all sorts of questions, about my income and so forth, then she comes back to me and says, well, you will have to pay us 2000.00 per mo. and also I was told that I was behind 13,000.00 dollars, for me to pay an other 500.00 per mo. now I am afraid I will also loose my house. I have never ever been late on my mortgage, IS THIS THE AMERICAN WAY????? Now my credit is shot because of BOA, I also called the main ofc. of BOA, asked to speak with Brian Moynihan, but obviously was unable to, was transferred to a Briana Houston. her number is 877-498-7226 x3930. I again explained my situation, she said she would get back with me within 48 hours. Lets see if she does. This loan modification program that OBAMA set out for people to do, is a bunch of rubbish.. NOW ARE WE ALL GOING TO LOOSE OUR HOMES THAT WE WORKED SO VERY HARD FOR ????? We all need to get together and file a law suit. This is just not right.. so many people are giving up by moving out of their home. I am not giving up. Does anyone have any answers to our problems?? please we all need help. I have talked to an attorney, had to pay 500.00 she says to sue in Federal courts but it will take four years or so, or to file a chapter 14, which I do not understand why. I guess I will be waiting for Ms. Briana and I will get back and let you all know what is happening. Thank you for reading this.

this has to be the worst bank in the world. i have traveled to third world countries and have been treated better and with more knowledge than anyone person at BOA could ever attain. what a joke! i closed a checking account september "08 and a charge tried to go through, an old auto payment that i knew nothing about. the bank did not allow it of course but reopened my account and then began to add service charges. i never checked my statements because my account was closed.... in march 2011 i get a call from a collection agency looking for $106. BOA...you must be joking me! i have spent several hours on the phone and in a branch and have yielded ZERO RESULTS EXCEPT FRUSTRATION. what a joke

Is there every a time when you stop stealing my money and just let me try to provide for my family? There's more surprises than I can began to understand you need to relize your a bank you keep our money not take it, this whole thing is a joke and I'll make sure everyone knows it as soon as you let me close my account which you also have control over for some reason. I hope you go out if business and struggle for the rest of your lives as karma for the way you treat customers now go buy something pretty with my money, bloodsuckers!

I am very angry with bank of america they sent me all the paperwork for a home modification on 2/16/11 now they say that it was a error and today my home was sold I had no clue is it legal? i dont know how to tell my children help please

B of A plain and simple sucks.. there customer service sucks, when cashing my check they shorted me a 100.00 dollars thank god I counted it in front of them. The customer service in the bank really needs to be laid off then they can have a bad attitude, they will not go out of their way to help you, do not do business with bank of america, pull all of your money out let them just fold up.. they plain and simple suck..

This is what happen to me, their is a class action lawsuit going on and there are thousands and thousands of homeowners who were in the same situation as you and I. I have contacted the US Attorney General's office in Washington DC, my State Attorney General's office all local and national television stations, because they have harassed me and lied and said I have not made payments since February 1 2007 and that I am 47 payments behind oweing them 87,000. Get out of here! I have copies of all my cancelled checks that God, that I keep good records, how many others has gone through this. Thousands upon Thousands. Something has to be done, this has to stop. Someone or many are screwing with homeowners and some give up and allow them to foreclose on their home and others with fight, and I am one of them. I refuse to harassment and bulled my bank of america's customer service because none of them have the correct information and the left hand does not know what the right hand is doing. And the top Executives, look at their salaries, it is a disgrace.

OK, yes,I do have a debt to BofA,my mortgage, but I also have a small savings & ckng acct with them. I have fallen behind in what was a previous Countrywide mortgage acct. but I did catch up, there is still a 140.40 'late fees' oweing but when I spoke to a rep prior I was told I could let that be 'tacked on to the end' which is about $18,000.00 away thank heavens. I just found out that the late fees are also made up of 'drive by inspection fees' to assure 'someone was living at the property', I asked how often is this or will this occur and the answer is ' It will occur until you totally catch up with what you owe, you are current with your mortgage but you still owe the fees, therefore you are not caught up'. I am dumbfounded by this...so "yes, I can let the fees be tacked on until the end but the $140.40 then gives B of A the right to do drive by inspections at $15 a drive by? So say I have 22 months of payments left, they could drive by 22 times??? At $15 they'd make another $330 dollars by the end???? I swear, no matter how you try to get ahead and how obvious it is you still exist as you have accts with them that are active, they have to supposedly drive by???? I am right now truly so disapointed in B of A, I will be looking at moving my mere pitance of monies in the savings ($200) and ckng to my work related credit union...it won't put them out of business no, but it will certainly be one less interaction I have to have with them, and in 20 months the mortgage will be paid and Hasta La Vista BofA!!

For 3 weeks now I have been calling BofA to request a correction on my 1099A. Bank of America is claiming that my Fair market value of my property is double what it should be. And for 3 weeks I have been getting the runaround. "Someone will contact you within 72 hours with the correction of your 1099." Not one call yet and what is today? Tax deadline day! When I spoke to the IRS today they said that I will be charged interest on the 15k that I will owe if this is not corrected by today. I am making sure that my husband and 2 kids pull their money out of BofA by tomorrow. They are a Joke.

I was blown away as I began reading the comments listed on this page. Often times we think we are alone, but there seem to be thousands who have have horrible experiences with this company. My neighbor has been fighting BAC for more than 2 years. After owning his home for over 10 years, he was recently served eviction papers and told to be out of his house. I am still in shock as to how that could happen. Like many others, he has been given the run around, promised one thing by one representative and then when you call back; no one knows who that is. I`ve never seen anything like it!! My neighbor was told that his original paperwork was lost, destroyed, or misplaced. How do you take someone`s home when the mistake is yours????? People were coming to see the house and he didn`t know it had been sold...it`s been one crazy experience after another. I just pray that at some point all who have lost their homes or been victimized by this company, will win in court!Don`t give up! Keep fighting!!!!! Goliath fell to David.

Tomorrow we will begin recording a series of YouTube videos which we will show the unwillingness Bank of America shows in resolving HLOC issues and their head in the sand approach to dealing with issues. We will show the fraud they have committed on the disabled by taking advantage of those with disabilities by submitting false loan applications in order to make fraudulent loans. We will show how they allowed $160K of a dying elderly mother’s money to be illegally withdrawn from her account while she lay dying and in a coma. We want everyone to know how to stop BofA from threats of legal action if you fall behind on your Home Equity lines of credit and how to legally take that balance to zero. We will tell you how to legally convert that HLOC from a secured debt to an unsecured debt. Hint: If your first mortgage is upside down and BofA is in the 2nd position on your mortgage they must pay the first mortgage note off in order to foreclose on their second position note. In essence BofA would lose far more money than what they were trying to collect by not only eating the underwater first mortgage but the HLOC as well. Until they agree to help we will be waging a media and governmental war against Bank of America and their overpaid executives. We will post photos and addresses of their executive’s Multi-million dollar homes which they enjoy while at the same time taking taxpayer bailout money of more than $45 Billion. We will provide links to every Governmental agency so we the American voter demand Bank of America be regulated into submission. The "Bank of Opportunity” translates into, you gave us the opportunity to rip-off consumers as well as taxpayers, no one can stop us. Playing nice with Bank of America does not work. We are kicking it into overdrive and taking them on...David vs. Moynihaniath Hit them where it hurts......In the bottom line.

Bank of America has treated me like an idiot. I currently have a home loan with them and it has always been in good standing. Now I am applying for a VA home loan so my family and I can live in a home that meets our needs and my needs as a disabled veteran. Simply put, I was treated better by the Iraqi's when they were shooting at me. I miss they days of the good customer service I received from CountryWide. Bank of America treats their clients like dirt.They actually sent an appraiser to appraise a hole in the ground before the house was built, all I got from them was laughing and being told accidents happen.If this would have been the very first or last mistake, maybe I could chuckle also but it wasn't and the mistakes and the boondoggle has never ended. I warn everyone, especially veterans to stay away from Bank of America.

NOT ONLY DID BANK OF AMERICA LOSE A LOYAL CUSTOMER, I AM TAKING MY FAMILY, RELATIVE, AND FAMILY BUSINESS ACCOUNT ELSEWHERE. ITS A SCANDAL. DID YOU KNOW - AVAILABLE BALANCE REALLY DOES NOT MEAN AVAILABLE BALANCE?!!! CUSTOMER SERVICE WAS HORRIBLE, COMPLETELY USELESS...A WASTE OF TIME.

I think the time has come for everyone to come together and file a class action suit against Bank of America for their practices and schemes. They have defrauded so many people out of their homes through the "modification" program. They need to be held to account for their actions.

Bank of America is a band of thieves who deceive their customers and the government every single day. The risk management department is the laziest and least informed part of their customer service support "team." It is time to bring in independent bank investigators and expose this company for what it is. Don't ever take your bank statements for granted with these people because they are stealing your money in one form or another. I can only hope that bank officials are exposed for what they've done and spend a long time in jail. Change to another bank today! Don't let BOA steal another penny of your money.

I urge anyone living in Texas with BAC home loan to contact the state attorneys generals office and file a complaint against Bank of America if you have ever been placed on hold for long periods of time only to be transferred to several differnet departments of hung up on. If you have been trying to get a Loan modification for more than 2 months and/or if while awaiting approval/denial for a loan modification BAC foreclosed on your home. If enough people complain, the Attorney General will have to investigate and maybe even file a class action lawsuit. The AT did just that againt EMC a few years ago. I have been in negotiations with BAC since Nov. 2009. Twice they have foreclosed on us and twice they rescinded the foreclosure sale because they knew it was illegal. Now they state we don't qualify for a loan modification because our loan is over 12 months past due! Well if they hadn't of lost our paperwork 6 times and dragged their feet for 7 months it would only be 6 months past due and not now 14 months. Plus we've paid well over $10,000. in the past 9 months towards our mortage making our trial period payments and now they say our loan modification has been denied because we haven't been making full payments! No, we made our trial period payments as directed by the paperwork/contract we signed back in May of 2010 for our loan modification! I have had 5 negotiators now, I've only ever spoken to one of them three times. Other than that one negotiator, I've never spoken to the same person twice! Everytime I call BAC customer service dept, I get told to call the loss midigation department, the loan modification dept, the foreclosure dept, the REO dept or the advocacy dept. Each independant dept does not know what the other dept is doing! they have lost my paperwork. I even went to a BOA bank branch and had them fax the documents in for me, the branch received confirmation and BAC still lost our documents (or so they claim they never received them)! I have filed a complaint with the Texas attorney Generals office, the Fair Trade Commission and with HUD. Hopefully, someone in our government will take notice and stop BAC from using deceitful practices and illegally foreclosing on peoples homesteads!

We too lost our home to the Bank of America thieves. My husband lost his job and was out of work for two mos and had another job. We filled out the home modification and were approved for a $300 a mos decrease for 3 - 5 yrs and then it would go back. We made our payments every mos and started to get calls about 6 mos later from their "modification department" saying we've not made any payments. We had proof from canceled checks but the bank and the modification dept refused to swap paperwork and say "ok we see you've made them, now move on w/your life and see you in 3 - 5, instead, we lost our house because in the end, they said they lost all of our paperwork. They told us to stop paying for 3 mos and re-apply but sold it at sheriffs auction 3 mos later on the dot. Now 6 mos after our redemption period, they kept offering cash for keys. They call every couple of weeks to say their working on it. We filed bankruptcy and were suppose to go to court yesterday but my husband was sick and we couldn't go. Today, we got a letter to appear in court in 5 days for eviction. THIS IS WHY WE STRIP OUR HOMES AND RUIN THEM! We would have given the house back even though they screwed us, even though we just put $10,000, our whole lifes savings into the house fixing things, and even though we didn't get cash for keys had they not been so sneaky. We have to stand up and speak up for Americans. The government in my opinion is behind this in some way. How are they allowed to do this with no reprocussions?????? If it was any of us civilians, we'd be in jail for fraud or misleading or something they would come up with within the legal rehlm. They could do it if they wanted but they have something to gain, I'm sure.

This week money was moved from my money market account $3001.20 to my business account by someone committing fraud. They added themselves as one of my bill pay accounts and made a check payable in the amount of $3,320.10. to themselves. I was able to cancel payment on the check because I check my accounts several times a day. I had to speak with two separate fraud divisions at Bank of America and spent the better part of 3 hours either on hold or filing two claims. It was suggested that I file a police report and close all accounts and re-open them. I filed a police report and closed and re-opened 7 accounts. Needless to say, this activity took the better part of my day off. I actually have the criminals name and phone number and gave this information to both fraud units at Bank of America. Today I received a FORM LETTER (Unbelievable!) from Bank of America that said because the attempt was stopped before it actually occurred, the case is closed. This criminal gets away with committing a crime and no one seems to care. This incident has cost me many hours in time filing police reports and sitting at the bank opening new accounts. It has cost me money in gas and in getting new check stamps made for each account. I can't believe this is how a customer of 20 years with your bank is treated. Your customer service is horrible and allowing a criminal to go free is at the very least irresponsible.

I am very frustrated and I wanted to know if anyone can help me. Somebody I worked with many years ago cashed a check that I wrote to him in 2008 for a loan pending a commercial deal closing which did not happen and the check was supposed to be voided. He recently cashed the check in the amount of $5000 after changing the date on the check and forging my initial next to the date. Bank of America cashed the check on Saturday and left me with negative $1000 on Monday. A division of BofA called Vector 5 initially returned my money the following day when they found out the date was changed on the check but forced the debit back on our account 2 days later when bank found out it was their own teller who cashed it. Initially the bank Vector5 told us it was bank’s mistake, but now they are saying changing the date on the check is not considered fraud and they are not responsible. I have been with Bank of America for over 10 years and I feel they have let me down. When I went to the bank and spoke to a branch manager few days later, she told me that it was fraud for cashing the check and she also said it would have never happened at her branch, but she was not able to help me either. I have filed a police report, but I need help in going after the bank to refund my money that should have never left my account in the first place. Please let me know if anyone can help me recover my money from BofA. Sincerely, Matt Schwartz 404-538-2891

If there was a selection for" no star", that is what I would choose. Bank of America collected 2 payments for the month of March. March 4th and March 8th, 2011. I have called B OF A. Faxed them the required proof that was needed to refund my money.They have given me the run around for 2 weeks now. Every time I call them, they tell me 48-72 hours. I have waited over 4 48hr periods and no money. Today, when I called, I was told that they would have to resubmit the request because of non receipt of letter from the bank stating that they would not reject the funds! Absolutely crazy. My account is now over drawn 737.36 x 2 weeks. I have been completely without money due to B of A. I will never do business with them again when I get out of this loan. Don't trust them, they are crooks and will hold on to your money and leave you out broke. They don't care.