Apple Corporate Office & Headquarters

hello, considering my device has been unable to complete an entire successful backup to iCloud (despite being well under my 25 gigs of space purchased with around 7gigs to back up it is constantly telling me, after plugging it in for ages n screen locked n pressing 'back up to iCloud- as I was saying it CONSTANTLY tells me "unable to bla bla effing bla". I am beyond over it and apple generally. NOW, OBVIOUSLY, as it won't effing work, I have opted to DOWNGRADE my purchase (at $42 mind you, thieving twats) which I have done on my device. THE NEXT DAY AFTER PURCHASING IT - WELL WITHIN THE 15 DAYS NEEDED TO CANCEL AND GET A FULL REFUND.  I WANT MY REFUND NOW. IMMEDIATELY.  THEN, there will be some money in my account so you can debit the $25 you feel I owe you and I can access and download the FREE APPS that for dome UNCONSCIONABLE REASON YOU NEED MY EFFING CREDIT CARD DETAILS TO RELEASE TO ME.   EVEN FOR ONES I'VE PREVIOUSLY EFFING PURCHASED!!!! IT IS EFFING UNBELIEVABLY SHIT.  Please process my $42 refund immediately, less the $25 owing.  Thank you. And I apologise to the employee reading this my rage and frustration are not directed at you personally.  regards,  Emelda +61 425 285 299   Sent from my iPhone On 05/01/2012, at 9:14 AM, iCloud <no_reply@me.com> wrote: Dear Emelda Jardin, This email confirms payment for the iCloud storage plan listed below. You will be billed each year until you cancel by downgrading to the free storage plan from your iOS device, Mac or PC.* Apple ID: emeldamarina@hotmail.com Date of Purchase: 4 January 2012 Next Payment: 4 January 2013 Payment Method: Visa •••• •••• •••• 8749 Item: 20 GB storage plan, billed annually $42.00 Total: $42.00 * You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required

I would like to let the people at Apple know that their development of their products is amazing. My wife who is not a techy person fought on getting her an Iphone and finally gave in and now she lives on it. She said it was the easiest thing to use. So I bought an Ipad and she know has taken it over. The one thing that came to me is how you developed a product that does not need a manual and it crosses all age groups. Our Grandson's 3 and 7 fight over who gets to use the Ipad. They just pick it up and away they go. So from ages 3 and 7 to people approaching 60 it is the best their is. Our next purchase is going to be a laptop for home. Thanks for all the pleasure you bring. Please show this to management and the development group. Philip and Donna Harper Coppell, TX. pdbharper1@verizon.net

I'm someone who was among those who bought a Mac within their first 100 days and stayed with Apple products until the Scully years when quality dropped and I was forced to convert to PC. This year, my partner and I unknowingly gave each other an IPAD 2 for the holiday. The one I gave him booted up properly, loaded and he pretty much had a wonderful experience starting out on the product. This is in direct opposition to my experience with the IPAD I received. It kept losing wifi signal and settings and each attempt to download an app ended with some message about "harvesting". I would then be directed to a security page which would not load. I thought I would attempt to contact Express Lane even though it was Christmas day. Call 1 dropped out after 3 minutes of talking to the rep. Call 2 lasted 4 minutes with a different rep. Upon call 3, I was told the office was closed to call back the next day. However, I then received multiple robot calls each half hour or so telling me you were closed and to call back. The next morning at 6:30 AM again the phone rang, this time trying to connect me to a human being. I rescheduled the call for 10:15 and when it occurred, he diagnosed a defective antenna within minutes. He arranged for a swap and told me I would receive an email from apple care with all the details of the swap and tracking info. I never received this info. However, my partner, who purchased the IPAD did receive it even though it is now registered to me. If this is the vaunted support Apple is famous for, I'm not impressed. Altogether, the experience has been dismal. I have yet to see how it ends. Mark Robinson 913 Sundance Circle N Palm Springs, CA 92262 760-325-7619 markr75@aol.com

Good morning, I am sorry to start the day off with a complaint but I have one. It goes towards the Annapolis, Maryland store in Westfield Mall. My direct complaint goes towards the manager "Amy and a salesperson "Corey". The time of displeasure came on the evening of December 22,2011 at approximately 9:40 in the evening. When walking into the store, my husband and I observed 10 to 12 salespeople in the store and maybe 6 waiting on customers or possilbe custoners. I walked towards a few salespeson and they walked the other way and I am sure that it was because I had an Ipad2 in my hand. I finally walked up to a women - blond hair and small in stature and semi tall but not really tall - and "I asked her if she could help me." She stood just looking at me and my husband (we were dressed very well and articlaute well, both college grads and in our 60's)and said " so what can I do for you". The arora from her could have pushed us out the door - not warm and friendly. NOw, prior to us getting there, we called the store and waited the ususally time for a person and told them what the situation was and they said that we had to make an appointment online. No problem but it had been day all week and finally I thought we will go over there, just a few simple qusetions and we are on our way...not happening. There is a lot of money sitting for sometime, plus I would have given an explanation online as to why. She sai d it was down becaseu they were not taking anymore appointments, really...why sell and not provide training. Now the ecomony is such that I would think that the Apple Corporation would be appricative if someone comes the store and buys or buys on line, the profits come to me as a stock holder and other stock holders. Am I right or have things changed and the stock holders do not know about it. After the manager tired to see what the problem and not knowledgabe as I would think that a manager should be, she called a Corey. As she it trying to help, the manager, in front of us, swispers something in her and ear and before you know it, she tells me that sometehing is wrong with the Ipad2. She then tells me that I need to come back, I told I would come tomorrw and what time. She then tells me that it will most likelyhave to go back to Apple. So why would you bring me back for that...really. This took her 5 minutes and she had to leave. WE walked out, unhappy and not a content customer. I am sure what will come out of this but I am hoping that the manager is repremanded on this because if she does this to us, what is she doing to others....I am send this letter to corporate office and I hope they contact me. Very poor service, attitude, presentation and certainly not recommend for anyone to go there. thank for listening.

Left off my email address patriciaberry99@yahoo.com or call me @ 678-363-5900. This message go with the other email I sent already. Please help!!!

Dear Apple I think your corporate has the best products and services for the next generation. But, unfortunate I can affor your prices, durning the holidays season. See my hubsand promise my 11 years daughter this products and we can't afford this products because their only one parents working right now. Now he has serve his country and protect and service us every day as a Police Officer and works part-time too, as a in security in the football's and baseball, private events serves as well. But, we still can't afford this products. We don't want free, just reasonable for my daughter to recieves this technology. I hope this is the gifts-giving-season for a break. If you help please let me know, if you can do anything about this concerns to everyday americans justwant the best for our childrens and their future and I think your corporation is on the right track. Thank You Patricia W. Berry Dallas, Georgia E#patriciaberry99@yahoo.com or Call 678-363-5900 Happy Holidays

Who would I contact regarding an invention. I have a prototype ready and complete for presentation? Thank you, jalumeka@yahoo.com

My mother purchased a computer for my sister online and picked it up in the store. She had a consistant amount the entire time. Upon checking her bank she was charged a second amount that 1) she was not aware of, 2) was not reflected on her receipt, and 3)the bank could not obtain a receipt for when the charge was disputed. Now the customer service rep is trying to say it was the extra amount of tax that should have been added to her amount. IT IS ILLEGAL TO MAKE CHARGES ON A CREDIT CARD WITHOUT THE CARDHOLDERS AUTHORIZATION. Watch your accounts closely and be persistant if you experience the same.

corporate never answered my complaint i bought 3 apple cmputers...plus i paid for 3 printers and was supposed to get 3 rebates 108.00 ach and 100.00 more off because i bought computer for each of my sons and a laptop for me......i got no response apple is dishonest and lies...i am 80 years old..... apple takes advantage of seniors..will an apple executive a least have courtesy to phone me 323 656 5203..th.ey owe me over 400.00 The printer epson, they gave me doesnot even work....sheilascotti shanen Apple they are dishonest

Just visited the apple store in New York. I wanted to purchase an unlocked iphone. They had the 3 in stock, which is what I wanted, as I don't use my phone for data roaming, so speed is unimportant. The sales assistant told me not to bother buying an iphone, if I was only going to use it as a phone. I explained I liked the touch screen technology and used my phone for calls, texts and photos primarily. He still didn't want to sell me an iphone. In summary - apple sales assistants don't assist sales. Iphones arent phones, as you must used them for other functions............I finally agreed with him that I didn't need to buy an iphone and have gone elsewhere. UNBELIEVABLE.

I would like to know why it is I continue to get text msgs about an apple I-pad. It says congrats you have won an Apple I-pad to test and keep. it comes from the e-mail of a Darius Heard. It says Dariusheard@appletestnkeep.net. I don't mind testing products have done many. I have tried to send text back tried to look it up on the computer. The problem is these text come at all hours of the night, they come during the day which is fine but after 10 at night I am in bed. I will get at least 3-5 a night, being woke up. I apologize if I am writing to the wrong department. I am just trying to get a nights sleep. Thank you Tonya Tosh tonya4818@yahoo.com

I despise APPLE customer "service"--on the store level and over the phone....just a group of employee's reading from a screen/manual and not taking the time to think about each situation as an independent experience. I have never been so exhausted from buying what was supposed to be a delight. Major regrets. Wish the corporate office had a REAL telephone number. PC's ALLLLLL the way!

APPLE HAS THE BEST PHONES AND COMPUTERS BY FAR*** LESS BREAKDOWNS AND AWESOME FEATURES. WHAT APPLE NEEDS MORE NOW THAN ANYTHING IS FOR MANAGEMENT TO WAKE UP AND SPLIT THE STOCK 4 FOR 1 SO MORE YOUNG PEOPLE CAN BUY IT. ALSO THEY COULD ANNOUNCE A 3-5 BILLION STOCK REPURCHASE BUYBACK PROGRAM, BEING THAT THEY MAKE OVER 2 BILLION IN CASH EVERY MONTH . ITS STUPID TO HAVE A STOCK TRADING SO HIGH. DO YOU KNOW HOW MANY PEOPLE I HAVE TALKED TO THAT WANT TO BUY AAPL STOCK BUT CANT AFFORD THE HIGH PRICE? TONS OF PEOPLE. WHEN THE MARKET RALLIES AND GOES UP 200 POINTS, APPLE GOES UP 7 DOLLARS A SHARE BUT ON A PERCENTAGE BASIS THEY USUALLY RALLY ONLY 1 1/2 - 2 1/2 % . CRAPPY IF COMPARED TO A BOEING OR CAT GOING UP 3-3.50 A SHARE WHICH ENDS UP BEING 5-7% GAIN. SO WAKE UP AAPL BOARD AND ANNOUNCE A STOCK SPLIT NOW

I have spent hours either waiting on the phone or being switched from tech to supervisor regarding Icloud. The first three techs were completely wrong as were their managers who were the (experts).Each new manager had to undo what we did and start over again. The issues involved syncing the deletation emails on both the Ipad and Iphone and syncing photos. When all else failed they alleged the problem was with my service provider. I went all the way to the regional VP at Verizon only to be told that it was definately an ICLOUD issue. After going back to Mac for the fourth time and repeating everything to a tech and then to their manager- Michael, who admitted the error was not with my service provider and that it was indeed an ICloud problem still could not resolve my issue.Oh yea, and this was after I bought the Apple Care Protection Plan! I have come to the conclusion that the Mac reps do not understand Icloud yet and are embarrased to admit it. I feel one should not bother with Icloud, it is too new, has too many bugs and the techs do not really know what they are talking about.

Who would I contact regarding an invention. I have a prototype ready and complete to show?

Our daughter, student at UNM, set up an appointment to have help at the store in Albuquerque adding programs to her new macbook.(this was an extra cost to get this service when she bought her macbook) The person who was supposed to help her hadn't come to the store so the other employees helped her set up the macbook ready for a help session. She waited over an hour for help. When the person finally came to her computer he said he didn't have time to help her since it was too complicated and there were 8 others waiting for his help. Customer service?? He told her to go on line and get help. No apology was given. Sorry I don't understand the job title "Genius" here. Any one else getting bad service/ or should I say no service at their apple stores? P.S. There sure are alot of 1 stars here in the comments-warning bells ringing!

I have had my I Pad for several months , not being a techie person I did not know about flash drives, and it seems the I Pad does not have one, so I am very dissapoined

August of 2010 I drove from New York to Birmingham Alabama. I downloaded Siri free from the App store into my IPhone 4. Siri was very helpful at the above location. I told customers I was using Siri the summer of 2010 they didn't believe me etc. Apple is using Siri now in their operating system and I can no longer use Siri as a free App on my IPhone. Siri keep saying there is a problem with the server. Bull ----. I've been a loyal customer with Apple and AT&T. I' m very, very disappointed regarding the above information. My email address is rerecare@aol.com

I have the next step in the use of the iPhone, who do I email or talk to about my idea?

I have had nothing but problems since I first purchased my iphone 4 and it seems Apple doesn't care a bit about their customers or their satisfaction - not the apple stores or corporate. I am on my 4th iphone in 10 months due to no fault of my own and although they can say sorry enough they can't seem to actually fix or help you. In addition it's very clear they don't care about anyone but themselves. DO NOT PURCHASE APPLE PRODUCTS - you will be highly disappointed all around!!!