1014 Vine St. Cincinnati, OH 45202
(513)762-4000
Reviews For The Kroger Co Corporate Office
JP former Kroger's L780  | 5/4/12 |
| I've worked at Kroger's for nearly 4 years now. I could do everything from being a butcher, working frozen, working produce, cashiering, bagging, you name it. Well one evening a customer comes in causes a disturbance over a coke at the front service desk. Our "so called manager" takes this customer into our break room just to appease him by getting him a coke from the employee machines. After being satisfied by getting his coke he comes back to the meat department. Of course there I am stocking the shelves as the back had been cleaned and sanitized. This customer wants steaks cut of which I said: I'm not cutting anything at the moment but give me a second to wash the sanitizer off. Of course being the short fuse that he was he interrupts me mid sentence throws the half ribeye at me then screams at me commanding me to pick it up. I back off to give him space to cool down after which he storms away. He returns with the same manager that dealt with him before. She proceeds to tell me to cut his steaks and that its my fault. I ask her to please step in the back so I could talk to her and explain the situation. She of course says "no, no discussions period" now cut his steaks. Of course after the customers threatening episode and intimidation i said "no". I was dismissed early and sent home. Next day I walk in to a suspension pending investigation, of which I finally get to give her my story. After telling her and investigating the recording her response was she didn't know he had done those things. After asking her why she didn't listen to me her response was: "I didn't have the time". So after all this I waited 2 and a half months for a grievance hearing on my insubordination case as they kept moving the dates back. So I finally get it and of course the lady there to hear it out is a sadistic one. Says it's all my fault, that I'm blaming everyone but myself, and that I have an attitude separating me and the customers. Eventually the hearing ends up in a full on full screaming match between my union rep and the HR and my manager. During this I interrupt and asked: "As a manager and as Kroger's where do you draw the line between someone being a customer and stepping over the line and protecting your employee's" to which I never received an answer. So in the end I waited nearly 2 and a half months plus an additional 2 weeks just to be told I'm fired. So that's 3 months without pay,no compensation, and I'm more then likely going to be screwed for unemployment. As I was the only one helping my father make his payments on the mortgage loan he had, hes now in the hole with the house now in foreclosure. I worked at Kroger's for nearly 4 years making $8.60 an hour before termination. As well as making less then some others who hadn't even worked there for a year but were making 9+ an hour. Not to mention there was someone else slapped with an insubordination grievance and all they did was just give them a slap on the wrist and told them to go back to work. In the end I worked my ass off for them and even harder when they needed extra work done. I did more then a few 12 hour shifts for them as well as covering call outs. During the ice storm here in Kentucky we had in 2008 I was one of only 2 people that came to work of which I worked from 7am to past 7pm to cover all the call outs. I was there when they needed me at their backs. However when I needed them at my back instead the hung a rope and lynched me. Funny thing is I'm treated as the bad guy the one who instigated it all. My record however states nothing but good things along with numerous customer calls complimenting me. I gave you 1 star but if they had -5 stars you'd be getting that. So all in all people: NEVER WORK FOR KROGER'S, EVER! | |
| Kathleen Donovan (long time customer) | 5/5/12 |
| I always go to Kroger on 3410 Gallatin Rd, Nashville, TN. Everytime I am there I notice there is only 1 person working after midnight, it's usually a guy, I don't know his name he never wears a name tag,on weekdays and girl, I think it's Meggan(sp?) on weekends. They are both very nice and always busy. I think you should have at least 2 people there a night. 1 person is not enough to handle a busy friday night, especially on the first and end of the month. I don't see how you a billion dollar company doesn't have enough money to have more people on at night. Also I have came in and noticed a young man named Damian(sp?) he rides around on cart not doing anything and almost hit me one night. Also the other night on the 4th, he was cursing out a customer. He called her a B word repeatedly when she called him a motherf word. The managers never seem to reprimand him or anything. It is almost like it is congratulated. I can not believe how down hill this store has went in 2 yrs. | |
 | 5/24/12 |
| Kroger and Shell Gas station team up to sell K2,Spice and other poison to our youth Many Kids have had their life's torn apart by this substance. Many families have been torn apart by this substance. Kroger I plead with you that you will cease your partnership with Shell gas station until the pull the poison from the reach of our kids. Please understand once the bill goes into effect and outlaws the substance we will not forget it took a law to get Kroger to quit allowing Shell gas station to kill fkids. | |
| chris | 5/24/12 |
| i work for kroger in lexington ky then transfered to a store that was closer to home only been there for 4 days and on my 2nd day the co workers made jokes about african americans now im trying to go back to the krogers i left cause i didnt have that raciest talking bullshit over there i took the joke very offensive im white my best friends are african americans and i have african americans that married into my family and i love them with my heart i dont associate myself with people who are raciest the one who was saying it his looks and apperance i feel attemadated and scared to work at that kroger i just want to go back to the kroger i was at after hearing what i heard i didnt know it was going to be like that so please pray for me that i get to go back im not myself at this point i got 2 kids and a family to take care of i want to be in a safe working enviroment and not have to be scard to go to work and take care of my family please pray for me that i get to go back | |
| chris | 5/24/12 |
| i worked at a lexington ky kroger store then transfered to a kroger store closer to home i been there for 4 days and on my 2nd day there was employees making jokes about african americans i took it very serious and im not myself after hearing what he said i have very close african americans who are my best friend and i have african americans who married into my family and i love them iam white im trying to go back to the store i was a cause the employees their aint raciest and i feel intemmadated and scared to work at this krogers all i want to do is make a living to take care of my family and be able to work in a safe working enviroment please pray for me that i get to go back to the krogers i was at so i can be in a working enviroment that i dont have to hear raciest things like that the guy who said it looks and appearance is what makes me scared to be there i was told that some of the workers at the krogers im at now has a couple kkk employees there now i think i met one of them so please pray for me thanks | |
| Hina | 5/13/12 |
| My Dad has been working there for last 5 years, he is working parttime since he is a diabetic patient and he has been requesting to dont give him more than 4 hrs at a time but his manager gives him 6 to 7 hrs at a time where he works only 14 to 16 hrs in a week and the rest of the week he has nothing to do. He get so tired and he has shoulder pain by doing contineously bagging stuff. His job is bagger. I want to know if anyone of you know who should we complain about this manager. Well if you work 30 hrs or somehing I understand giving 6 to 7 hrs at a time but for only 15 hrs a week and 6 hrs at a time is alot. Please help me. Thanks | |
| carla rush | 5/16/12 |
| If the Shell gas stations are not going to participate in the discount program with you all they should not be advertising you all name. On two occasion I have use my Kroger card for the discount and haven't received it. One station located at michell avenue and vine street, the other one located at reading road and McGregor. They are located in the inner city. I have purchase gas in other areas and have received my gas discount. By them using you name this reflects back on you because we shop faithfully and we expect to save the few cents on fuel especially being the cost of fuel today. You need a secret shopper to check on these stations and there are probably more out cheating your customers. A loyal customer | |
| no name | 5/20/12 |
| i worked for kroger for seven years and there is a manger in my department front end that is really rude to employee talk down to them and really the upper mangers do not say anything because they are head of the departments.i dont say anything in regards of losing my job .i do what they ask but im a person first an should not be talked down to an when u do say anything to them or mangers they cut yours hours or try an make u work as a bagger.when coropate comes in all they have the best store an love they employee that a lie because they threating us to make them look good but we are the ones taking there b.s. daily all the mangers talk down to employee at my store but when they have one talk to them that way they get mad at us an take it out on us really they not doing they job.we have new ppl that have came in why do they have more hours then the ones thats been there for years.i have had ppl that come in behind me to make full time an im barely getting 25 hrs. but im going to hold on until i finish school them im done with kroger an will not refuse to not work there much longer an will not be telling anyone to work there because as i am writing there is still nothing going to be done for store1 3 fill in blank. | |
| Tracy | 4/16/12 |
| Iv'e shopped at Kroger on 135 in Greenwood,IN for years and most recently was looking in the meat department when an employee came from the back pushing a large cart full of meat. I thought I heard him curse and then he got louder and didn't seem to care that I was watching him throw a Fit. He was throwing the meat around and cursing saying people are pathetic and used the "F" word many times. I was scared and immediately grapped another employee to witness it. I asked for the Manager and told him what had happened and he didnt seem to be concerned and I felt like he didnt believe me. He went over and talked to the employee and then approached me again to say "He's admitted what he did, but he's been a long time employee and he's having a bad day." I don't think the Manager was firm enough with the employee. Maybe he's afraid of him?? If he was having a bad day the Manager should have reprimanded him and allowed him to leave for the day. I will not shop at Kroger anymore. | |
| yvonne | 4/8/12 |
| I purchased a recliner Saturday (04/07/12) at the Chenal Pky Krogers in Little Rock Arkansas at around 9pm. I waited about 10 minutes for a co-store manager to come to the register for assistace. I was told by her (Rose Muerno) that nobody worked in furniture at night and she herself had no idea how to locate items in the the store room and nobody was available to load it anyway. She wanted me to return the next day. I explained to her that (1) the next day was Easter and (2) if I left without my item who was going to believe me the next day that I had left without the item. I believe if these 24hr stores are trying to compete with Walmart they should offer the same services as Walmart. If a department is not open it should be roped off or a sign should be posted. I had to get a refund on my credit card on this purchase and by the time all this was completed my ice cream was ruined when I got home. | |
| Mildred Cole Arnold | 4/3/12 |
| My son, Jon Carver, has been an employee of the Kroger store, located on Lake Road, in Dyersburg, Tennessee, for 18 years. He called my husband, John Arnold, and I, the other day to inform us that the manager of the store had fired him for "eating rolls with his soup". The manager, Mike Stevens, told my son that he had to buy a meat and two side dishes before he could have a roll. My son Jon, told Mike Stevens, that as long as he had worked there, employees had eaten rolls with their soup. Mike Stevens told Jon that he had caught him on the security camera "stealing" rolls to eat with his soup. When Mike Stevens was asked by the union representative to produce security tapes to show other employees eating their meals, to show the practice of eatin rolls with soup, the manager told the union representative that he was unable to pull up any other tapes; that he couldn't figure out how to access them. I called Mike Stevens to verify that he had actually fired an 18 year employee of that store, "for eating rolls with his soup", and I was told, by Mike Stevens, that he felt very comfortable firing my son; that it was "store policy". My husband called Chris Langley, head of Human Resources, at that same store, to find out what "store policy", allowed Mike Stevens to fire someone for eating rolls with one's soup, and Chris Langley hung up on him. Kroger, do you support ruining someone's life, for eating rolls? Mildred Cole Arnold | |
| BILL DEJONGE | 3/2/12 |
| WE BELIEVE WHAT WE HAVE HERE IS A CASE OF DISCRIMINATION AGAINST MEDICARE RECIPIENTS AND IT SHOULD BE BROUGHT TO THE ATTENTION OF THE PEOPLE. WE HAVE ALL HEARD ABOUT THE FUEL REWARDS GIVEN BY KROGER PHARMACY.. DID YOU KNOW IF YOU ARE ON MEDICARE YOU DON'T QUALIFY? WHEN THEY WERE QUESTIONED ABOUT THIS THEY REPLIED: " The Federal Anti-Kickback Statute makes it a criminal offense to knowingly and willfully provide remuneration (e.g. Reward Points) to induce referrals of items (e.g. prescriptions) covered by a Federal health care program. See 42 U.S.C. § 1320a-7b(b Therefore, prescriptions that are paid for by federal health care programs are not eligible for participation in the Fuel Rewards Program (e.g. a prescription that is paid for by a Medicare Part D plan). Similarly, prescriptions that could be paid for by a federal health care program are not eligible for participation (e.g. prescriptions that a customer chooses to pay cash for, but that could've been submitted and paid for by a federal health care program) are not eligible for participation. We are sorry for any inconvenience this may have caused. Thank you for your continued patronage. Kroger Pharmacy" KROGER HAS TOLD ME ON SEVERAL OCCASSIONS THAT THE $4.00 PRESCRIPTION PROGRAM IS NOT A STATE OR FEDERAL PROGRAM. BUT BECAUSE WE ARE ON MEDICARE WE CAN'T GET ANY FUEL REWARDS FOR MEDICATIONS. HOW ABOUT OUR OUT OF POCKET EXSPENSES, THEY ARE NOT PAID FOR BY A STATE OR GOVERNMENT AGENCY. EVEN THE PEOPLE WE HAVE CONTACTED AT KROGER SAY IT SEEMS UNFAIR... THEREFORE WE BELIEVE KROGER IS DISCRIMINATING AGAINST MEDICARE RECIPIENTS. | |
| noone | 3/3/12 |
| it's like this people, i worked in the pharmacy at kroger for 6 years, and of course i always shopped there. Kroger sucks! no matter what town what state or what street. they are money hungry bastards who treat there employees like crap. there customer service and front end workers suck because they do not get paid enough to care. The pharmacy workers suck because they are tired and worn out and the managers suck because they are complete idiots who think there somebody because someone works under them. maybe if the company spent less time in meetings and actually kept help on the floor and paid them a little better customer service would be better, probably not but maybe.if you aren't a major ass kisser you'll never get anywhere with them, and most of the time even the ass kissers get nowhere. i finally quit last month not any incidence in particular pushed me over, i just hate kroger and i hated going to work every day and watching all the stupid managers run around with feather dusters and mops because corporate is coming!!! who gives a shit! and then when corporate gets there they follow them around with clipboards kissing there ass and laughing at all there bad jokes. what a bunch of pothetic losers! so basically it boils down to kroger sucks, they will always suck!!!! i hope publix takes them under!! | |
| Rebecca | 2/27/12 |
| I have worked for many companies....Kroger is the worst....I mean the worst company I have ever worked for. They have managers that should who should be behind the scenes..back where the trash bin and cardboard bin is where they are neither seen nor heard...This company is all about making money...to hell with the employees. I worked in KY and TN and they are all the same!!! In all those stores, I have found only one manager..Douglas Wolz...who was even worth mentioning. About Mr. Wolz...oh well I'm glad u asked, you see they transferred him to one of their dump stores...why? because he treated the customers and employees with respect...Kroger CEO Dave Dillon should go undercover to see how the managers treat the employees and then go back to his polished position and not have a change of view!! | |
| ms.wright | 2/23/12 |
| i was a kroger employee for 13 years..between loss prevention Antonio and Damien in michigan they treated me so bad...accused me of stealing.Which i never stole anything in my life.Never had nothing on tape to accuse me of but management Chris turner and Tom endlin went along with it.it really suck to have people in the world like them.kroger lost a very good employee..and when karma hits....i feel sorry for them.and they set me up to have a customer come in and steal 10.20 worth of bottle slips off my register ...so they can terminated me...but it all good..cause i have god in my corner.kroger mi 669 store | |
| mad employee | 2/11/12 |
| im a employee at kroger been working there for 6yrs im only getting 16 to 20 hrs a week i come on time an work over when they are short now im in hrs trouble an they are not letting me go full time why i love my job but if i cant get any more hrs i must go because kroger is not right my mangers dont know how to run a store they favor new comers an its just not right i have 7kids who can make it on 16 hrs. | |
| kbaby | 2/4/12 |
| I was an employeee with kroger going on a year, worked in the deli and was one of the best they had. A new manager came along and was one of the biggest assholes I had ever met in my life. I was going to school full time and when it came down to me missing a test for school or being late for work, I choose school which eventually led to me being terminated. People always try and push school on kids, but want to punish them for the stupidiest things. KROGER SUCKS, GO WALMART !!!!!!!! | |
| Jennifer | 1/22/12 |
| I attended the Krogers in Cleves, Ohio. I was wanting to purchase Ritewrap Deli paper (used in the meat department). As a teacher, these items are other stores have often donated a box for classroom use (it is great as tracing paper in geometry classes). I spoke with the meat department and asked if I could buy a small box. He wasn't very helpful and instead ripped off the label on the box and said this is what you need. I then decided to go to the customer service desk to see if a manager could help me. They were very busy today. One Manager was dealing with a money order and another came to assist (probably the csr). She was helpful and got, who I believe to be the store manager to come over. The store manager allowed me to explain what I needed it for and I told her I would be willing to pay 10 dollars for a small box to use for school. She walked me back in the back, after waiting patiently in line for ten minutes. I showed her and she said nope. Now, I worked in retail since I was fourteen years old at IGA and then at Biggs hypermarked for about 10 years. I know very well that good customer service is willing to assist. I have been to stores that have donated boxes to schools. I feel that my question was overlooked, neglected and pushed to the side for lack of 'importance'. The manager was short and unwilling. Now that I am a teacher I look back and think, something so small has me so angry because I look at the commericals and think---really, they cant help a school. Now I would understand if they were unable to sell it becasue they actually went to the back and knew they were low etc. However, there are ways around these types of things. I am very disatisfied with the lack of assistance I received. I am not willing to leave my phone number on a blog or address. However, I am sure if you called Krogers in Cleves they would be able to tell you who I am. Customer Service was very poorly handled today. | |
| Super woman! | 1/17/12 |
| YOU PEOPLE THAT RATED KROGER A 1 STAR ARE COMPLETE IDIOTS , ITS NO WONDER THE WORLD IS AWFUL THE WAY IT IS . " COMPLAINING ABOUT STUPID , SMALL ISSUES, GET A LIFE , BUY YOUR GROCERIES AND SHUT UP!!!! NO ONE CARES ABOUT HOW YOU FEEL!!! | |
| Former Customer | 1/11/12 |
| 10/31/2011 I want to file a customer's complaint on the store manager in Canal Winchester (store #851). I have called the Kroger Corporate office @513-762-4000 several times and left messages. They advised me to call Kroger in Columbus Ohio @ 614-898-3200. I spoke to Tashia or Latisha at the switch board and left three messages for the District manager of Canal Winchester to call back. Nobody ever called back. The reason I wanted to file a complaint against the store manager is that on Sept 10th, 2011 my husband & I went shopping at Canal Winchester Kroger store located 6095 Gender Rd. When we left we saw the store manager Ray got into his car. I was driving & my husband was the passenger. I saw Ray followed us home, I asked my husband why Ray would follow us home he thought maybe he was doing gas run checking prices at different gas stations in Canal Winchester. As we got closer to home I decided to change my route & see if he would follow us home. He was still following us... I changed the route again & noticed he stopped following us. As we started headed back home we both saw Ray sitting on the corner of Waterloo Street & High Street. We couldn't figure out why he was parked there. We turned around & drove different direction to get home. As we headed through the alley to our house we saw Ray's car again driving through the alley & passing our house... I am not sure what I would have done if my husband wasn't with me at the time Ray follows me home. The next time Ray does anything like that I will make sure I take it to news media... I want to file a harassment charge against him. Then about a week ago I was in the grocery store getting some groceries & saw Ray was yelling at several employees how they are not doing the job while customers are in the store. I don’t understand why Ray had to yell all the employees in front of several customers I think it very rude. I wanted to make sure Ray's manager be notified & wanted someone to call or email with an apology... We are ashamed that Ray is store manager in Canal Winchester. 1/11/2012 I wish to file another complaint against the store Manager Ray Simpkins @ KROGER 6095 Gender Rd in Canal Winchester, OH. for harassment & discrimination against our son. We had told all our friends not to shop at Kroger; you lost the most value customers we had witched our prescriptions to someone else that value us. We don't appreciate that Ray said some things that was not true. I am filing law suit against Kroger & against Ray Simpkins. I am taking to 6 on your side to the news media to let everybody know how much Kroger store manager how he likes to harassed customers. | |
| rlm | 1/9/12 |
| I worked for Kroger for approximately one year. I was the best they had in loss prevention. I was investigating upper management and to loss prevention managers for theft and fraternization with Kroger employees. Ther Loss prevention managers found out I was investigating them and called corporate and made up lies and set me up with a female they were intimate with in St Clairsville, Ohio and had her make up stories about me. They called me in for my yearly evaluation where I thought I was going to get a raise an an award for the most productive LP in their history and they they gace me a package and terminated me and gave me severence pay for they knew I could file a law suit. There organization allows managers to exploit there female employees and fire those who hold them accountable. I can tell you now that almost every female in this organization can sue the company for sex discrimination. And if the unions contact me I will advise them what really goes on in the investigations and the untruths that the managers maintain. | |
| Anonymous | 1/8/12 |
| I worked almost full time and attended school fulltime. When I graduated college I needed a vacation. So on January 1, 2012 I started my vacation. When payday comes, I did not get my vacation pay. So I asked for an advance. The Bookkeeper questioned me and bluntly said I made a mistake, I got paid. I repeatedly told her I did not get vacation pay. Then out of sheer anger I told her I just finished college I ought to be able to look in my profile to see if I got a vacation pay coming. Today I called to remind her that I didn't get paid. She still insisted I got paid. So I said, maybe you need to call someone. I have worked for Krogers and this is going into my seventh year. I get two vacations. When I notified her I got the payroll number, the corporate headquarters and a few other numbers. She still insisted that she turned it in and I would get paid. Come Thursday if I don't get my vacation pay, I will be calling. As for the dumb dirty blonde she needs to be replaced because she should called the first time I told her I did not get paid. Now I have two weeks vacation, 1 personal day. I should not have to spend my vacation irate and pissed off because of stupid people who don't care to pick up the phone and ask somebody if they don't know. | |
| | 1/5/12 |
| I have been a loyal shopper at a kroger in Michigan for over 5 years now. My husband is an employee there now. I am very sickend, appalled, angry and just Damn Mad. Kroger did not offer there employees any Thanksgiving or Christmas Gift Certificate, Turkey, Ham, money or anything, then have the nerve to pay a 51 year old man $7.00 per hour. What is wrong with this picture. Wow! Cheap asses. You have lost a valued customer. All the freaking money these stores make. | |
| DAVID | 1/2/12 |
| I KNOW AT YOUR 14-TH STREET STORE YOU HAVE A MAJOR TROUBLE THAT IS BEING HIDDION FROM THE AREA MANAGER MR. BILL STURN ! SEXUAL HARASSMENT THGARE AN NOW THE LADY THAT TURNED IT IN THE ON TOO MANAGERS ARE GOING AFTER HER FOR IT !! AN THE MANAGER IS KNOWN FOR HIDING STUFF ALL READY' | |
| Cathy Ziklo | 12/29/11 |
| Just went Krogers on south high.. I bought some stuff and $175.00 worth of gift cards. When I got to the car I could not find the gift cards so I went back inside and the cashier didn't have. After waiting in line for customer service they just took my name and number and said they would turn it over to security. I wanted to see a Manager who said that it was the policy. Well I was just robbed $175.00 . Why couldn't you stop payment on this.. look at camera footage to see what happened to the cards.. That's it I'm just out... I will never step foot in another Kroger store again. I also tried to call Corp. Offices only to get the run around and be on the hold for hours.. Thanks a lot Krogers. Merry Christmas and Happy New Year to you too. Giant Eagle has better fuel perks anyway!!!!!!! | |
| Cathy Ziklo | 12/29/11 |
| Thank_ you Mr. Ford.. The manager at Krogers on South High Street For getting my missing gift cards straighten out. This means a lot to me and I should of know to ask for the Store Manager to start with.. Great Customer Service .. Thank-You again, Cathy Ziklo | |
 | 12/15/11 |
| I bin shiping in krogers for may years on HARPE ROD IN BECKLEY WV 25801 the BAGER MICHAEL BECKETT is a verary nice person I like it whin he bages all my thinges yes I no he has truble bageing thats OK i hear he hasz a woring THATS VEARY WARNG thank you veary much IAM veary un happy that hapind he is aveary hard warker YES take that WARING OFF thank you do that eanytime today OK thanks I be veary un happy shoper If thay didnot do that and I LIKE his work verymuch TEALL | |
| Caswell | 12/4/11 |
| I dealt with Kroger for several years. My perscription bills came to several thousand dollars a year, alone, besides groceries I bought. When questioned about cents off for gasoline for my perscriptions I was told since I was on Medicare I couldn't get this. Since then I have found out that even some of the Kroger stores with other names gives cents off for gasoline for perscriptions. Just wanted them to know they no longer have my business. I live in a retirement community and will let everyone know not to deal at Kroger Pharmacies. | |
| mad employee | 11/30/11 |
| what is the use in reporting someone many many times to supervisor,management and your boss.they say they will take care of it but nothing is done about it,now the person is worse then ever.i dont no what to do anymore | |
| H B. Thomas | 11/20/11 |
Your Sunday ad for Thanksgiving has a turkey for $.49 for Honeysuckle turkey. However in the very small print "pay additional $25.00. Next to this same ad you have in larger print "Shady brook Farm Turkeys $1.49 with card. Hey, I could go to the commissary.Krogers is only a convenince for me. I will send a copy of this ad to US Armed Forces immediately. For 9 years now you have ads to get people in the store ONLY. Farm Fresh in Virginia Beach is the right and best place to go. | |
| eli's mom | 11/15/11 |
| I shop in Hurst Tx, and also in Ft Worth, and North Richland Hills. I stopped shopping at Kroger's when they stopped doubling/tripling coupons. It is bad enough that they raised prices,and stopped doubling/tripling---but when the cashiers act like you are stealing from them when using valid coupons, enough is enough! I play by the rules, and I do not deserve being treated poorly because I use coupons. No, I did not spend all those years in school just to defraud Kroger of 50 cents. Your rude cashiers,acting like the coupon police, have driven me to spend my money at Target, Tom Thumb, etc.....there are LOTS of choices in the DFW area---oh, and Wal-Mart price matches. Buh-bye. | |
| Anonymous Bagger | 10/30/11 |
| I am currently employed at a krogers in west virginia, a few days ago I began to have a panic attack in the store, I told the front end managers, and they ignored me, told me to take a pill and sent me to the bathroom for 20 minutes before I almost went into a seizure state and I had to contact my parents since the front end manager refused to do anything about it. Krogers sucks, plain and simple. | |
| X employee at McConnelsville OH | 10/20/11 |
| I would rate lower if I could. This is mainly for the racist, immature, bias manager that is working there now. His name is MATT NOBLE!!!! For some reason, he found his way into management. Probably because corporate US thinks military bigots make good leaders...think about it..the US military trains them to be 'good' followers...but the companies we all work for think they make 'good' leaders. He made remarks about my asian wife that I don't even want to repeat. If I could talk to somebody in the company that matters I would say all this to them...but they don't care! I worked there!!! I will soon post all this and the truth about him on social networks and more if something isn't done!!!!! He doesn't deserve to scrub toilets, let alone 'manage' a store!! The words 'yellow', and 'sideways' should never come from a manager!!! I don't work for this company ONLY because of him!! FIRE MATT NOBLE!!!!!!!!!! | |
| Reba | 10/15/11 |
| I am a very happy kroger employeey sometimes we might get a manager that is inexperienced or odd and employees have to deal with them until they are transferred so dont take your frustrations out on the employees we are doing as we are told and angry customers set our tone we have to smile while customers bash us because they are having a bad day so if in a bad mood stay at home and let us do our job and policies are set and ruined due to customer demands and abuse such as abusing coupons and etc how would you like for us to come to your job and act like idiots ugh yes customers make our paycheck and we make yours in some way. | |
| Tracey Jones | 10/11/11 |
| Good morning. I feel terrible and it is because i had to transfer my medicine to another Pharmacy. I did tranfer to Kroger but did not know of anything but to bring my medicine bottle. I came back to pick up my medicine and Kroger have a coupon that states Get $25.00 in free groceries when you transfer your prrscription to Kroger. But i was not able to use it and it was because they do not accept it in Mississippi. but it is no where on the coupon that it is not valid in Mississippi. False advertising and i feel they should put it on the coupon. | |
| former customer | 10/7/11 |
| This is the 2nd time I've written here and it will be the last. peoria ilinois madison park store has a mgr or whatever named kevin who denys me my beer purchase every time even though I am 48 thats FORTY EIGHT years old and you can CLEARLY TELL THAT by my GRAY HAIR! (I dont carry a wallet for personal reasons) Nice going kevin you idiot! I buy groceries for a family of 3 adults but, beacuse of your anal pratices, you just cost kroger several hundred dollars a week in sales. Hyvee is cleaner and the employees are much nicer anyway! DROP ASSININE kroger and SHOP HYVEE!! | |
| J.P.W. | 10/1/11 |
| I have been a loyal Kroger customer for years. I live in Ky and I usually go the kroger in Russell or Ashland. Today I went to the kroger in Russell. This morning I was shopping for personal feminine things and I was looking around the makeup isle and face wash. I had spent quite some time looking at the face wash because there's so many and so on. Well I had finally made a selection. While I was looking in the Wilde I noticed a blonde woman who worked there who had been watching me the whole time I'd been there! From the moment I got in the ailse. So I walked around the store to confirm my suspicions and I was right she was following me around the whole store and by now there was also a young man following me. I even heard her telling someone to call the police! So I was thoroughly pissed off by then and I walked up tothe young man and told him that I'm not an idiot and I know what's going on and that I would like to know why u all think that I've stolen or am trying to steal something. I showed him my purse and offered it to him to go through. He said no that's allright I see that u have not stolen anything he was actually very nice. So I asked him why I was being followed and he said it was because I had a big handbag. So I said basically u can't shop here in peace if u have a big purse? He said that the woman who had targeted me is very over zealous about this and basically has targeted innocent young women several times because we have large purses. He also told me that she was very wrong to have said to call the police bc they had no positive proof that I was stealing anything. I did not catch her name but I intend to call and complain until something is done about this crazy woman! So beware Russell kroger shoppers if u have a big purse and u are a young woman. | |
| beckie myers | 9/21/11 |
| STORY OF THE DAY....A TRUE STORY BECAUSE I WITNESSED IT...IF YOU USE YOUR CREDIT CARD AT FRED MEYER TO GET GAS THEY NOT ONLY CHARGE YOU FOR THE GAS BUT THEN THEY FREEZE YOUR ACCOUNT UNTIL THE MONEY CLEARS...HERES THE STORY...A FRIEND AND I WENT TO TILLAMOOK OREGON FOR A JOB INTERVIEW...WE STOPPED AT FRED MEYER TO GET 20.00 WORTH OF GAS TO GET BACK TO PORTLAND...ON OUR WAY BACK WE STOPPED AT THE PHARMACY TO PICK UP HIS PERSCRIPTION FOR HIS HIGH BLOOD PRESSURE BECAUSE HE IS OUT OF MEDICATION...WENT TO USE THE CARD TO PAY FOR IT AND IT GOT DECLINED...SO WE WENT TO U.S. BANK TO FIND OUT WHAT THE PROBLEM...COME TO FIND OUT FRED MEYER FROZE THE CARD AND THEY PUT A HOLD ON 54.00 PLUS THE ORIGINAL 20.00 UNTIL IT CLEARS WITHOUT AUTHORIZATION AND THEY DON'T TELL YOU ABOUT EITHER...CALLED CUSTOMER AT THE STORE AND THE CORPORATE OFFICES...GOT TOO BAD SO SAD THATS OUR POLICY WITH U.S. BANK...BANK SAYS THEY WON'T RELEASE THE FUNDS UNTIL SATURDAY...MY FRIEND COULD FLIPPIN HAVE A STROKE OR HEART ATTACK BY THEN BECAUSE HE CAN'T GET HIS MEDICATION BECAUSE OF THIS....THIS ALSO HAPPEN WITH THE KROGER CHAIN...THEY ARE AFFILIATED TO EACH OTHER...SHOPPERS BEWARE...YOU SHOULD BOYCOTT THESE STORES UNTIL CHANGES ARE MADE IN THEIR DON'T GIVE A CRAP POLICY AND STOP THIS LUNACY... | |
| Lydia W. | 8/15/11 |
| I shop at the store in Davison, Michigan. (or at least I did) I learned just yesterday that a very nice young man who has worked at the store for many years and whom I believe to be very thoughtful and courteous, was fired because a customer was abusing coupons. What is wrong with this company? Instead of being in the retail food business, I believe them to be in the business of destroying good peoples lives. Why should a cashier be held accountable because Kroger can't get someone in the corporate office to program their computers not to accept the coupons customers are abusing?? If they have the ability to track every customers transactions, then why can't they program their system to track coupons??? I won't be back!! | |
CONNIE HALLINAN  | 8/21/11 |
| I BELIEVE THAT KROGER IS STRIVING TO DO ITS BEST AT PROVIDING QUALITY PRODUCT AT A FAIR PRICE. THERE IS ONE AREA IN MY PRESCOTT VALLEY STORE THAT COULD USE SOME ATTENTION. EACH TIME THAT I HAVE SHOPPED, I HAVE NOTED THAT THERE ARE ONLY TWO CHECK OUT STANDS OPEN THAT HAVE CASHIERS. THERE ARE A NUMBER OF FOLKS GOING THROUGH SELF CHECK OUT THAT DO NOT HAVE MANY ITEMS. CUSTOMERS WITH FULL CARTS ARE WAITING UP TO TEN MINUTES TO GO THROUGH LINES WITH A CASHIER. IF THERE IS NO INTENT TO FREE UP PERSONEL TO ASSIST WITH CASHIER RESPONSIBILITIES WHY NOT REMOVE UNUSED REGISTERS AND UTILIZE THE SPACE FOR ADDITIONAL PRODUCT? I OWNED A PROFITABLE RETAIL STORE FOR TEN YEARS PRIOR TO SELLING THE BUSINESS AND RETIRING. THE FLOORS IN YOUR STORES ARE CLEARLY FOR EASY MAINTENANCE. IT IS APPROPRIATE TO POINT OUT THAT THEY MAKE YOUR STORES LOOK DARK. STATISTICALLY, COLOR AND LIGHT SELL MORE PRODUCT. IF THERE IS EVERY A WAY TO MAKE YOUR FLOORS LOOK BRIGHTER AND CLEANER, I THINK IT WOULD HELP. THANK YOU. | |
| Alvin Van Johnson | 8/24/11 |
| Kroger has been good to me over 30 yrs. Now I`de like to be good to Kroger . I would like to submit two new organic beverages to kroger. To whom shall I present these two products ? One is the worlds first organic intelligent think drink = Brain Toniq . The other is Trim Toniq . And all info on our company and products . I would be more than happy to send you non - returnable free samples of both drinks . Please feel free to try them out and give us a call @ our corporate office in Longmont CO. Please ask fopr Brett Lemker ( Director of Operations ) for any and all information on wholesale pricing , shelf life , etc.... please note we are curently entertainig the thought of advertising packages that may include the NFL/Super Bowl , their website ,and their magazines . Plus the WWE Wrestle Mania and their magazines . Also other top shelf magazines . | |
| unhappy customer | 8/25/11 |
| On August 25th,2011 I called the Paris Tennessee, store to speak to Joe Turner the store manager as I was talking to him about 2 employees ne tells me to let him go to another phone as I wait thinking he"ll be right back he never comes back on line to finish the conversation I gave him both empleyees names up front in the conversation . I was accused by these employees of writing on the bathroom walls about 1 of them that I didn"t do and no there was no charges on me for that act of crime,but Joe appartenly isn't concerned to check into it.When I tried to call back to the store all I keep getting is a busy signal on the phone or I'm told he isn't available.I guess I'll go to WAL-MART AND COMP SHOP THE ADS IN THERE SALE PAPERS. | |
| | 7/6/11 |
| i see free speech is dead on your site.someone posts their opinion and experience,and you refuse to post.what a load of bull,and you are so one-sided. | |
| Marilyn Youngblood | 7/9/11 |
| I worked at kroger from feb 1984 to Feb 1998 14 or 15 years, and I got sick, not only that the manager fire me because of his otter charge of what he wanted intimdate me. of his curelity act. which is unlawfully. I went to Texas Employment office and told of the situation, maybe I should have went to the unions. But at the time, I was so hurt I just thought that was the best thing to do. but neverless. I wonder If I'm going to get my retirment. Because I accept it as I retired. This is in Dallas Texas, One of your Kroger Store that been shut down, or moved to another location off from forest Lane and Marsh Lane. And when I used kroger as once employer I put down I retired, because Kroger did offer me my job back, but I refuse and retired. Kroger is not a bad place to work, I enjoy being an employee there until that one time experience. Before that particular time, Kroger was verly reliable and make me feel like a family. It was just s new manager came in was racist and in experience. But I'm sure Kroger handle the situation. So If you got a problem with Kroger Store. then you must get to the manager or the union, or corpoation and I will assure that they will get to the bottom of the problem. Here in Texas, Kroger slogan is (the customer is alway's right.Even with the experience I had with Kroger. I still go krogering (smile) | |
| Kathy Luersen | 8/6/11 |
| The Kroger on Montrose, Houston TX. is run by morons! Went to get my registration sticker: Paid $65.00 and then the machine would not work. The girl was sweating stressing, the machine would work, an HP printer. You need to get rid of Hp, no good. The credited my account but it ill be tied up for days! i am so angry. That Montrose Krogers is always a mess , empty shelves and incompetent. Because I went to Houston Krogers Montrose, my bank account is tied up and I get no registration sticker! Thank you kroger! | |
| Very Irritated | 7/12/11 |
| My Husband just interviewed with the Kroger Corporation at one of their distribution center, and was offered a position as a supervisor. He has has a Bachelors Degree and seventeen years experience in his chosen field and has been very succesful reaching a salary over 100k a year. Kroger offered him the position for the first 90 days through a temp agency for $15 an hour! He couldn't believe what he was hearing. They said at the end of the 90 days if he had proven himself as a commodity, he would be brought on as a regular Kroger employee. The distribution center feels this is the best way to find quality management. I'm not sure what business minded person would take a gamble and a pay cut to maybe get a job. Seems like Kroger wants quality people for nothing. He obviously rejected the job. If this is their hiring tactics they will never get the quality people in to help turn the distribution center around. It is understable why the distribution center is failing. In addition to that they just lost two loyal Kroger customers. | |
| tawny nash | 7/13/11 |
| You have one of the best blue cheese dipping sauces that i have ever tasted. I understand it is being discontuned.I was going to recomend that you supply the ROOSTERS resturants with this dipping sauce. There`s is no match. Your dipping sauce would boost their sales. thanks columbus/ bexley | |
| WHITMORE | 7/14/11 |
| This letter is for the store in Huntington West Virginia 1st 7th Ave.Store manager name is Steve Gandde.First of all my husband works there,he was told by steve he would be able to take a vacation on 17-23 of July.Well steve took his vacation the week before my husband was supposed to,there for steve did not put my husband down for his vacation, which I knew it was going to happen.Cause steve is the type of person if you don't have a pus between your legs and if you don't kiss his butt he will screw you and threaten you with your hours or be fired,and I know this for a fact cause I did work there.SO now our plans are shot thanks to STEVE GANDDE.And Krogers are supposed to be union HA HA a company union cause if it was a REAL UNION this shit would not even happen.But I guess it is ok with the corporate office since steve is aloud to get his brakes worked on while he supposed to be at work and yes I have him recorded him stating that he did.Secondly my husband gets shit on by office girls,which one of them is a coke head,the other one has stoled from there before(tracy) but yet she is allowed to work with other people tills.But steve covered that up good managing skills huh.The head office person"head cashier Freda Bays" gets to leave when she wants,take a hour lunch etc...The funny thing about that is she can't even run the till very much without asking for help,now thats the person I want to ring my stuff up.SO if you know anybody who wants a job DON'T WORK AT KROGERS.I can go on for hours about what steve,freda,tracy,and others had done to him but after reading this you can imagine what else.THE RATING IS 000000000000000000000000000000000000000000000000000000000000000000000000000000000000 | |
| Chris kreh | 7/19/11 |
| I have called and sent tons of complaints to the kroger headquarters and even filed a complaint with ethic points about the company and still nothing. I live in Michigan and go tot he Davison Mich store regularly. One of the managers there her name is Tracy she is a evil woman she treats the employees so bad and the customers to she has a god complex and after speaking with many employees they have said she is a horrible boss and several employees have quit because of her I was also told that the store was suppose to send her to anger managment classes but have yet to do it. My son worked for Kroger for 2 days and was fired by Tracy for absolutley no reason her response was "BECAUSE SHE CAN" After revewing the handbook she did not follow protocal she was suppose to have four write ups before terminating anyone but again she feels she is above the rules. I really hope at some point the kroger headquaters will wisen up and fire her BECAUSE THEY CAN.... I will continue to shop there and will continue to complain to anyone and everyone until she looses her job. | |
| employee | 7/24/11 |
| I think the corporate office need to look at groveport,ohio kroger.The person that commented on the treatment of the works from the management is right.Lets see if corporate is going to do something to help out the kroger employee.You need new management to stop the bull. | |
| Lexie D | 8/2/11 |
| I will never set foot in a kroger again. Katy Texas kroger is full of racist ignorant workers. I went in to the store and for one didn't find what I wa looking for after speakin to a VERY rude woman and FInALLy finding somethin that would work it was WAY over priced!( not too surprising for kroger ofcourse) I decided to go to walmart. Upon leavin the store a man and a woman aproached me they said I could not leave untill I showed them the inside of my purse(VERY embarassing) when I aske why they said bc it looked fuller then when I walked in!! Embarassed I told the man if he wanted to search my purse he needed to call the police. Once they showed up they searched and found nothing that didn't belong there! The cops then asked the employees to show the video survlience of me taking anything. So conviently they could not produce it they " weren't able to acess it at that time". Ofcourse they let me go but I'm not allowed back even though I took nothing an the cops even sided w me asking why they would say such a thing? I don't know but if your hispanic w tattoos and a big purse don't go to kroger in Katy,Texas!!! | |
| daniel morgan | 7/4/11 |
| i am writing to file a complaint against the canton,illinois krogers.i went to work there in may of this year to be trained as a meat cutter.i was let go even before my 30 days was up,and was treated poorly by the dept. manager.from the first day i started,all she did was critize me on everything i did,and complained about everything.also,when i would ask her questions trying to learn the cuts of meats,she would reply with,look in the book with a mean tone in her voice,or say something like,you should know that by now.i mean come on now.i was supposed to be trained in one of the hardest jobs to do in a supermarket,and i think i was shown maybe a total of two hours in 26 days of work how to cut meat.thats not fair to me.how can you learn something,if you arent being trained or showed how to do it?i felt like they threw me under the bus,and let all four tires run me over,and then back it up and did it again.they left me and my family without an income coming in,and the worst part was,my wife had to give up her job so i could take the job there.they were both poor in their training,and not understanding that it takes time to learn a new craft.i will never take a job in any meat dept at a krogers again.i also thisnk the corporate office needs to do better to see people are properly trained,and not snapped out on when they are asking questions to learn their job.point blank,the training at the canton,illinois kroger for the meat dept sucks,and they need to improve it,or get a manager in there who will work with people better,and not someone close-minded and mean. | |
| Rose V | 6/28/11 |
| To Kroger Complaint Manager, I have been a frequent shopper at Kroger of Monroe in Monroe, MI for dozens of years and have enjoyed that experience in all of that time with one exception. I am responsible to return the bottles and cans which we collect at work for our Adopt-a-Family fund in which we help needy families or organizations annually. I have experienced on several occasions times when the bottles and cans room has equipment failure which causes long lines to develop in front of the meat counter and has stretched almost to the produce section. Because I do this often I know that you have to go ask someone (usually repeatedly) to get assistance. I have waited many times over 20 minutes in line. Today was like most others, waiting in the line. I left my cart and looked in the room where one boy waits by a machine reading “Stop” for his one little slip, this was holding up a very long line. I again talked to people behind the counters who again paged “assistance to the bottle room” five times!!! I waited 45 minutes to get my turn in line, and the boy was still waiting for his slip, so help had come! I went up to the machine and started putting in my bottles when suddenly, my machine started kicking the bottles back and printing a slip every few bottles then stopped. I believe that the employees, who didn’t have time to help, were messing with me! I yelled behind the wall that it was the machine furthest from me that needed help, that mine was working! But my machine stayed off, and the boy still waited. I was so furious! I stormed out of that room and up to the cashier asking who the manager was. She pointed him out and as I walked over to him he started walking away. I shouted, “Are you the store manager?” He stopped and turned towards me. As I was approaching him I said, ”You need to do something about that bottle room…” and before I could complete my sentence he started walking away from me and said he WOULD PAIGE SOMEONE! As I tried to catch up to him I told him, “People have been paged 5 times and I have been waiting 45 minutes. I want my bottles taken care of right now!” I said “There are 4 people in the area behind the meat counter and three near the eggs! This is bullshit and I’m pissed off”. His response was that he was not putting up with me swearing at him and he pointed at the door demanded that I leave his store immediately or he would call the police! I didn’t get his name but he was the store manager at 4:30 p.m. 6/28/11. I couldn’t believe this was happening! I shouldn’t have “swore”? Is “pissed off” and “shit” considered swearing anymore? Does it warrant kicking out a long time loyal customer in front of everyone in the store?!!! Really??? Maybe if he would have tried to let me tell him what was going on and even tried to listen I wouldn’t have been so upset! Do your managers get any training in handling upsetting situations? I wasn’t screaming and ranting, both hands were on my cart because I was trying to follow him and get him to listen instead of walking away! I raised my voice because he kept walking away while I was trying to talk to him! I didn’t even get to cash in the three slips I had for bottles, one for $0.50, one for $2.00, and one for $0.10, I didn’t even get to get his name. I was so pissed off, hurt, embarrassed, and humiliated I don’t know if I can even show my face in that store again!!! I have friends who work there, I’m known in the community for my volunteerism, this was devastating to me! I called your 800 # and left a complaint, but I want to be sure someone gets the whole story so you can check into what the culture problem at the Monroe store is and get it fixed. I saw today that these problems start at the top! The employees are modeling their superiors! How hard would it be to have a person designated to check the bottles and can’s area every 20 minutes? Or make the page to the bottles and can’s area a priority!? Make someone responsible so that consequences and accountability apply! This is not only an inconvenience to the people waiting to return, but to the customers having to finagle around them to get to the products you are trying to sell!! How hard would it have been for him to have said, “I’m sorry you are having this problem, come over here and we can get it resolved right away”. Something to that effect could have stopped the whole experience from happening! How can this be resolved so that I am not embarrassed or fear retaliation at this store? I want to be contacted by someone who can make things happen! Regrettably, Dissatisfied customer. | |
| DONNA S RILES | 6/28/11 |
| I HAVE NEVER EVER WORKED FOR SUCH AN ILL MANANGE COMPANY IN MY LIFE!!!!!! NO ONE CARES! BIG BUSINESS! IF I COULD I WOULD DO A CLASS ACTION SUIT AGAINST THEM AND HOW THEY TREAT " SOME" EMPLOYEES! AGE DISCRIMINATION, RACE DISCRIMANATION! DISTRICT OFFICE DOESNT CARE NOR DOES THEY CORPORATE OFFICE! I WILL NEVER SPEND A DIME IN A KROGER STORE AS LONG AS I LIVE AND I WISHED ALL OTHERS WOULDNT EITHER!!!! TIMED ON HOW FAST WE SHOVE GROCERIES THRU THE LINE OH BUT NO SUPPOSED TO BE SO CUSTOMER SERVICE ORIENTED! I WAS 1 7TH IN DISTRICT ! THEN CALLED THE DISTRICT OFFICE WITH LEGITIMATE COMPLAINT AND WAS DENIED TRANSFER AND NOW THEY ARE FIGHTING MY UNEMPLOYMENT! TRYING TO FIND A GOOD GREEDY HUNGRY LAWYER!!! MAYBE THE NEWS CHANNEL! YES I AM ANGRY BECAUSE ALL I WANTED WAS A TRANSFER! SO UNPROFESSIONAL HARD TO DESCRIBE!!!!! | |
| Richard | 6/13/11 |
| I see all these complaints in several different Krogers store's , but what the customer's do not understand is that the employee's most likely dislike their job , or are not treated fairly , under paid , over worked because of being short staffed. Until you have worked in their shoes , you will never know what they have to go through everyday and how much pressure they are under . And everything starts with Managment ! If employee's were happy with their jobs and felt appreciated instead of expected to be superman and for 1 man to do a 5 man job is ridiculous! I know it is not the customer's problem .. but please show a little more compassion with Kroger employees and be patient and kind and you will get the same in return . | |
| Kivandeni Orphanage | 6/17/11 |
| Request for Partnership; Kivandeni Hope Orphan Foster care is a non-profit organization that was started a in 2004 with the mission being to improve the quality of life of Kenyans--with emphasis on women, youth, and children-by providing assistance through educational and community economic development programs that are replicable, sustainable, and poverty alleviating. KHOFC programs assist vulnerable groups, such as those who are infected and affected by the HIV/AIDS epidemic, women, children and the youth. The over-arching vision being to improve the quality of lives of Kenyans by providing people to people assistance through educational projects. This is done by empowering people to be self sufficient and take full control of their lives. The founders of Kivandeni hope orphan foster care are Vulnerable/Marginalized poor Women at the rural areas of Easter province of Kitui district. Despite help from local programs, we believe that our involvement in development in Kenya is critical to her development. We can articulate the dangers of pre-adolescent marriage, women circumcision, pregnancy and HIV awareness more effectively than outsiders. People in rural Kenya are very interested in being assisted by their own people, if they are given a choice - due to the fact that we as Kenyans have lived in their shoes and we understand their culture better, they will not be afraid to open up to us. The Kivandeni hope orphan foster care programs are made possible by the tireless efforts of countless volunteers and generous support of the Committee members, the many area churches and organizations. KHOFC believes that the reduction of poverty and HIV/AIDS related health problems lies within the villagers' ability to become self-sufficient. People must not only be informed of AIDS, but they also need a solid understanding of why their cooperation is in their best interest. Thus, KHOFC supports self-help initiatives that educate and motive people to participate willingly to destigimaze HIV/AIDS: KHOFC develops opportunities for orphaned and poor children to continue with their education by providing Food and social support. We believe in development for all Kenyan. KHOFC provides community economic development through its micro-enterprise programs, which supports those affected and living with HIV/AIDS. Sanitation Y2000 & HlV/AlDS education/prevention- is to control deadly diseases spread via poor sanitary condition and cultural sexual behaviors. KHOFC programs encourages and support participatory development-- a process through which villagers conceive, design, implement, and participate in evaluating their own development efforts.. Our Programs Include • Educational Vocational Training There is a complex type of income generating activity that will benefit children in the orphanage centre who do not excel in academics but have talents in other fields. The activities to be undertaken in this will include: o Tailoring and dressmaking o Carpentry o Plumbing o Mechanics o Computer training o Masonry etc o Juice processing o Brick Making • Building and Refurbishing Learning Institutions • Poverty Reduction Micro-enterprise Community Development Basic Health Sanitation/HIV/AIDS prevention and education Nutrition, Family Planning | |
| John Smith | 6/9/11 |
| Y'all are a bunch of cry babies - Do what I do and shop the Wednesday ads and split your marketing between Albertson's, Safeway, Basha's and any other grocery stores in your local area. You seem to have time to complain so you should have time to make a few other stops during the week. One of my favorite things to do is "People Watch" and I get a great laugh all the time - Ease up and enjoy your shopping experience where ever you choose to spend your hard earned $$.....Otherwise may I suggest you feed your families from the Dollar Menu at your local McDonald's or Burger King, but then again we will see your complaints posted on their sites when you continually get messed up orders only to find out when you get home because you didn't take "the time" to check them before you left the window......... | |
| jennifer | 5/24/11 |
| I am employed by kroger 449 in richland mississippi I'm 8 1/2 months pregnant and rarely miss a day, I took my mom to the hospital may 14th I called in that day giving 6 hours notice (we are only required to give 2 hours) on the 17th my mom was diagnosed with cancer. On the 22nd I gave them 24 hours notice that I had to take my mom to the hospital on the 23rd for a procedure in which she had to be put 2 sleep for. Now there is talk about putting me on a short suspension, even though in the 4 years that I've worked there I've very rarely called in. Kroger has no compassion for their workers or their customers!!! | |
| Edwin Miller | 5/24/11 |
| The Kroger store Marysville, Ohio quit accepting vouchers from the Union County Veterans Service Office. This started in 2010. The Mgr's at Marysville Kroger said it was a corporate decision and they were losing money because of this. These vouchers are for $145.00. When I was shopping at Kroger with it, my wife and I could get enough food to last almost an entire month. Now we are limited to IGA stores and do good to get enough to last 2 weeks. During a phone conversation with Allison from the Kroger corporate office she said that all she could say was they were no longer accepting the vouchers and she would relay my concerns to the people in charge. Is Kroger making so much money that they can afford to lose money. I can only hope that the VSO can soon get with Wal-Mart or work something else out. I don't use these vouchers very often but it would be nice to know that if I have to I will be able to get enough to last for awhile. As for Kroger, I think they should take another look at their policy. In the meantime I think I will be shopping Walmart or going to Dublin for Giant Eagle or Meijer. | |
| | 6/1/11 |
| TO THE DISTRIC MANAGER FOR MID ATLANTIC REGION, WE NEED A SUPER KROGER IN COVINGTON VA, IT WAS A MISTAKE TO TAKE KROFER AWAY FROM US, I TRAVELED 60 MILWS TO SHOP AT KROGER. | |
| jerry larabee | 6/1/11 |
| Hate to have to give a poor rating to the Kroger Western Ave.Store in Chillicothe, O., but the manager of that store earned it. I am a Senior Citizen and have dealt with KROGERS for well over 50 yrs. and have been pretty much satisfied until now. I had asked the manager to get me some cases of Diet Rite White Grape and Rasberry and had also ordered some wine. When I went to pick them up, the store only had one case of the white grape, and she would not sell it to me for 2.50, as the sale was priced at four for 10.00, and they did not have 4 of the same items. She further told me that it was no longer available. After I got home, I called her on the phone and asked her again if she would sell the one case for 2.50, and ask her if she would make an effort to get any remaining supply. She said no, and said that I was always complaining about the store and hung up on me before and I was done with my conversation with her. I called the other Kroger store manager in my community, after writing up a complaint to corporate about her attitude, and he said he would take care of me and would sell a single carton for 2.50, in the event that he only had one. Before, the beginning of the Memorial Day weekend, corporate and the Bridge St. store manager had about a dozen or so cases for me, if I wanted them, along with a whole case of my favorite wine if I still wanted them. Great! Right!......but not so fast. In today's mail I received a letter from the Manager of Loss Prevention from Kroger's Columbus Division, a William Walter Cain, jr., telling me that I am unwelcome in any of Kroger's Stores and if seen in any of them, I will be prosecuted for Criminal Trespass. A copy of the letter was sent to the Western Ave store manager. Now, understand I didn't threaten anybody, curse at anyone, create a scene in the store, or steal anything. I just complained now and then about things: spoiled food, mispriced items, expired dates on food, or asked for special orders ...... Understand that I also use to work in loss prevention myself, and you don't get involved in these type of matters, unless someone has taken items from the store. Who does this guy think he is? I now feel like a minority that is not allowed to sit at the lunch counter for service. Hasn't this guy heard of Civil Rights? Well, I have complained again to Corporate and let's see how they handle this guy's conduct. Kroger customers beware, "Don't complain too much or, The Kroger Police Dept. will ban you from the store." | |
| Ken Duvall, Gainesville, GA | 5/26/11 |
| After moving from Southern California and being a loyal "Ralphs" (AKA Kroger) customer, I am TOTALLY disappointed with the Kroger #3360 in Gainesville, Georgia. The employees could give a rats ass whether I could find an item or had ANY concern as to my satisfaction in my shopping experience. This includes the store manager wo, when asked for the location of an item stated "I think it is in the nutritional section" then went back to yaking with a cute female customer. What an ass! After reading the above post I do believe Kroger needs to send their empoyees to Home Depot to learnhow to treat a customer. From now on it is Publix Market for me. Take a hike Kroger!!!!!! | |
| Unhappy | 5/27/11 |
| I have always been a Kroger shopper since I was young & was very happy & decided after I had children & they grew up a little, I would like to work there. I enjoy cooking & baking so I thought the deli/bakery would be the perfect spot! The person that interviewed me was awesome! She was very helpful! I was hired! But on the downside, the lead lady was a different story! I have never in my life came across someone like this! She emotionally abuses people! Does not train! Expects new employee's to know where everything is without telling them & if you can't find it, she walks off to other employee's & talks trash about how awful you are! Very unprofessional Kroger! She even mentioned to me on my first day that several customers come in & will see her working so they will find another person to help them because they do not like her or the attitude. Wow! Is this what you want leading your deli/bakery? You all should feel ashamed at the GROVEPORT, OHIO location!!!!!!!! I know others have complained as well! Do something about it! This is union right? | |
| Brenda Smith | 5/17/11 |
| My husband, and I have all of our prescriptions filled at Kroger's. Your advertisement stated that "You get 50 gas points per prescription filled at Your Pharmacy!" BULL SHIT! Not if I have a Government insurance! My Husband is a retired Navy man. He, and others have put their lives on the line for everyone's freedom. He has Champus insurance as a secondary insurance. I was told this week that, " You don't get the 50 gas points if you have Champus Insurance. That's a fine Thank YOU, to our troops that have put their country ahead of themselves, and fight for Your FREEDOM. Why would any company do this to the people that have done so much for their country? Some gave all, and this is the thanks that Kroger's gives them. Brenda Smith bls467@gmail.com | |
| really now... | 5/7/11 |
| Amy, you should have NEVER been allowed to stack coupons. If you open your eyes and actually read a coupon...THE WHOLE THING...it says ONE (1) coupon per item. Times are tough, I know, and I use coupons too but I don't take advantage of the system. Stop being greedy. | |
| Barbara Lamar | 5/8/11 |
| My most recent shopping experience at Kroger has left me re-evaluating the convenience factor, after having to make two trips BACK to the store to get my order right. Alarmingly, the first return was to take back a sack of fresh corn and charcoal starter fluid for the grill that had leaked all over the corn. The cap was closed and no visible damage to the container, yet the inside of the bag was wet and had saturated the corn. 20 minutes after my husband got home and I checked with him to see where the meat was we had purchased, he didn't have it and it was not in the car. Another return to the store to get it, the bagger, same guy that originally packed the groceries said they had put my meat back even though it was paid for and bagged. Even though we talked to the floor supervisor and the store mangager, I still had to go gather my meat back up and that really just was very irritating... WHY don't you have a holding area and expect for patrons to call on something as expensive as MEAT? FYI I don't have to shop at your Kroger store | |
| Diane | 4/26/11 |
| I have been complaining to Kroger's supervisor during 4 years about rotten food and poor (less than poor) customer service and I GOT ARRESTED BY POLICE SQUAD COUPLE DAYS AGO!!! | |
| Josh skmms | 4/18/11 |
| I bought a corned beef for the sale price of $7.24, but it rang up at $18.16. When I went to customer service, they refunded my $18.16, but not the extra tax I paid. I had to almost argue my point before they begrudgingly gave me the sales tax back. Funny thing is, every store, every employee, and even corporate work off differing scan right policies. | |
| Amy Nightingale | 4/7/11 |
| I am a loyal Kroger shopper, that is, I was until Kroger decided to change it's couponing policy. Many of us couponers loved to shop at Kroger because they offered great deals, and ,unlike many other stores, allowed you to "stack" coupons. This set them apart from other grocers and for that reason many people chose to shop there. I regret that Krogers has recently changed it's coupon policy and now only allows you to use one coupon per item. For that reason, I will take my business elsewhere. | |
| Bob Mullay | 4/2/11 |
| WOW! After seeing the reports at other Kroger stores I'm dwarfed. Our Kroger is Ralph's in Escondido, California. Some of the clerks cannot or don't know how to react to a simple price difference. I've had to just leave a basket full and go to a competeing store. Then customer service......well.....that one is way tooo long. | |
| Ken Obrien | 3/31/11 |
| I love Kroger. I am satisfied with their products and almost always with their employees. The only problem I have ever had with Kroger has been with the customers. People tend to be odd! I certainly am glad that Jake won't be at Kroger when I am. I wouldn't want to shop next to someone carrying a gun. Come on. The only reason our founding fathers said it was ok to "carry arms" was because they were carrying muskets! One shot every 10 minutes, by the time one would have been able reload. No one needs to be carrying around guns all the time. It is also time that people take responsiblity for themselves. One day, I slipped on my own stairs, because I miscounted my steps. I thought I was on the main floor, but oops I wasn't. I wonder who I can sue for that? Maybe the builder because there wasn't an alarm or something to tell me when i was on the main floor. Folks - get logical. Yes mistakes can sometimes be made. Most often though - mistakes are our own fault. | |
| Kent Hubbard Arizona | 3/21/11 |
| I have an issue with Kroger Pharmacy. I haven't received an explanation nor Kroger representative who can resolve the issue. For about 55 days department supervisors have shined me on about we'll get back to you, contact customer relations, contact your local manager, contact your HMO, false phone numbers etc. Now I'm told that their archives only go back a month. Sorry but you're SOL. So Kroger screwed me for about $50. It's not an ethical way to do business. My advice is don't take their word or promises because Kroger will cheat you if they can. Do not trust Kroger. | |
| Chris Jones | 3/17/11 |
| Jon, plrease learn to spell. Others have a right to their opinions, and it's not up to you to critique their posts. | |
| sherry holcomb | 3/2/11 |
| Well, I'm truly sorry for all the previous listed "bad" experiences with your local Kroger Stores. But I have to say I love my local store. I did have a little incident with some coupons, but the manager was exceptionally nice. He did his very best to see that I was a satisfied customer. I shop at the Johnson City Store on St of Franklin in Johnson City. | |
| | 3/3/11 |
| I will never in my life use Kroger again. I used my debit card to get gas they take out a extra $100.00 and hold it for 72 hours. I then call their customer service dept. and ALicia was so rude to me. SHe even screamed at me!.The nerve of these people. If I buy $40.00 of gas then hold $40.00. NO MORE! KROGER SUCKS! | |
| Denise Burke | 2/10/11 |
| I would like some one to post the name, address and telephone number of the regional manager offices for the Blacksburg,Virginia stores. In particular, I have heard two sides to a sad story and as the mother of a college-aged kid trying to make something of himself, my son had a job at the South Main Street Krogers. The job seem to be going along well, as my son had lead me to believe. During his seven months working at this store, my son became very dissolutioned by the racist treatment he witnessed. He was terminated twice after being informed that he did not show up for work when he should have been there, only to find out that the scheduled had been sabbotaged by management. This is a 19-year-old male, who has spent 16 years in private school because it is the only way an African male in America can get any elementary, as well as secondary education. The old Jim Crow's from south continue to oppress the African males and I am here to say that if Krogers is not part of the solution then that surely are the issue at hand. To hire workers who prey upon people who are trying to the right thing. No wonder this country is so far behind; civil war issues are still quite present in our society and the rest of the world has moved on. I use to think that Krogers was wonderful; South Main Street is proof positive they are not. Amen | |
| Margaret Hill | 2/4/11 |
| I am completely disallusioned with the Kroger Corporation and have curtailed my shopping there. Last year my 82 year old mother fell over a low stocking cart that was left in the aisle in frozen food in your Danville Ky. store. she hit her shins on the cart and went face first onto the floor. she required stitches in her head near heer eye and still has the bruised marks on her shins where she hit the cart. Her face and neck turned a terrible purple and blue until she healed. My family is not the type to sue over frivilous causes but when they approached Kroger asking only that the medical costs be reimbursed to Medicare and insurance where necessary Kroger's denied the claim. They stated that they had an employee who had witnessed the fall and stated that she had seen the cart and walked around it previously. Do you know how ridiculous this sounds? why would an 82 year old woman purpoesly fall over a cart and injure herself so badly? If such an employee had that much time to observe the whole thing why did he not remove the cart? The next day when my father returned to pick up their groceries there was not a cart to be found in any aisle. I find the whole response by Kroger to be callous, self serving, and an indication of the attitude the company has towards customers. | |
| Indy Shopper | 1/18/11 |
| I live very near a Krogers, and except for some young cashiers being more into their personal lives, I am alway pretty happy with the service and selection. Would like a salad bar though :) Jon, I was agreement with your points, until the end. I am sure Penn Clark left out something as well, but no one with a cart full of groceries should be using the u-scan, and if there was that big of a problem, all customers should have been told of the issue, apologized to and helped. As for this comment "If it messes up 95% of the time it is because you did something to the robot to cause it to stop working." - then Kroger has a problem. Software that inconsistent is a defect. Your comment reminded me of a bunch of young IT techs making fun of users. | |
| Jennifer | 1/21/11 |
| I used to work at the krogers store in Jacksonville Arkansas..I HATED IT!!! i was a bagger and even though im a female they made me push buggies in 100+ degree heat, and also when there was like 5 inches of snow on the ground...the manager never cared and temporarily suspended a girl because she cracked her wrist trying to push too many buggies. Eventually after a whole year i finally got to be in the deli most days, even though they never formally transferred me OR gave me a raise!! the deli situation was even worse....Cockaroaches, rotten food served, lazy employees,cluttered work area(oh it was bad!!) and an apathetic deli manager made me walk out one day. The things i witnessed at kroger makes me never shop there again!!! | |
| Jon | 12/26/10 |
| Heres the story of the worker who was pushed too far. The worker woke up and noticed his alarm did not work. The worker was angry and hurried to work. The worker got stuck in traffic, he was more angry. The worker pulled into the lot and had to park all the way in back and walk through the cold only to see he forgot his jacket, he was furious. The worker punched in late and was yelled at by his manager, he was extremley frustrated. The customer pointed out something the worker maybe already saw which just put him over the top with frustration. Point of the story, watch how you act and dont be so judgmental towards others for what was done. You have no idea where they come from and why they act the way they do. Try to be understanding and kind and it will go a long way to making things better for everyone. @ terri. Kroger may be a big corporation, but its a company they operate to make money it is not a walking charity. If they gave wood to one man why should other people have to pay? Wood is not a nessecity to start anyways. If someone really needed wood that bad they could probably find some bark somewhere outside? Kroger gives to charities who give to people in help. They are not a evil corporation. They, once again, are just a company, business that is operating to generate revenue. If you give out to someone, where do you draw the line? Its easy in your mind to think, well what is one piece of firewood? Well he is not the only poor or homeless person in the world. You will be giving out thousands of dollars of merchandise before you know it. Just because the corporation is profiting largely, does not go to say that every single individual Kroger store is rich off its butt. So one store giving out thousands of dollars could possibly affect its income enough to reduce budgeted hours which reduces jobs, which reduces pay to some employees. That is strecthing it a little but what you suggest is also stretching the facts. So I just wanted to put those thoughts into your head before you go hating on an organization over small stuff like that. Its not their house you should be keeping in order, worry about your own first. If it bothers you that much, try giving out some of your possessions to others more often and worry less about what kroger does for others. @ Jake. It is the company's policy and its private property, so chill out they are allowed to make rules whether they have a sign up or not you should have the respect to ask someone if you could carry that with you or not. If you came in to my house I would not want you holding a pistol either, use some common sense. At the very least if you were going into someone elses house you would at least notify or ask them to allow you to carry your weapon before entering. You are not on public property which is what that permit is for, it does not protect your right on private property. They have not removed any of your freedoms, because you never had the right to wander onto private property before with a weapon. That could be considered an intention to do harm from an outside point of view. And yes whether you want to believe it or not Kroger and other stores are not public property, they pay property tax, it is private property. @ penn clark, not to be rude towards you, but it sounds like you had no patience with anyone at the store and were jumping all over the wrong people. The cashiers are just trying to do there job. They must have been having problems with registers and the computers if four employees were operating a u-scan machine with only six robots. I have a feeling you left out part of the story. I dont believe all of the employees by the self check out, u-scan, were even cashiers. They could have been baggers or from other departments. If four cashiers were standing up front they could have been off the clock just trying to help out? Point being do not jump the gun and be patient, everyone is in such a hurry today and that is what starts alot of issues between people. There are too many people in a rush for nothing and too stubborn to care about anything but time or themselves. The employees at kroger generally are just average people and when you jump at them because they are trying to help you on a robot it is not going to solve anything. When they step in to show you how to do something on the robot obviously you were doing something wrong with the robot. Most people dont understand how to use the machines but are too full of it to accepet any help. Regardless of that situation, you could have been nice and asked what specifically was going on with the robot that had caused it to malfunction. If the machine goes off 0.01 of an ounce the weight is off and the scales alerts the robot to not progress. That is to help reduce theft. You could have tried to scan produce instead of typing in the produce number, or the item you scanned maybe was not in the system. Alot of the time its a small problem. It sounds like they were having computer issues though if all of the main registers were down. Just take a chill pill and relax next time if a u-scan robot does not work for you. It is not the end of the world. If it messes up 95% of the time it is because you did something to the robot to cause it to stop working. | |
| Richard Forthman & Tina Ellis | 11/23/10 |
| Well I have to say after reading the comments above, that the unsatisfied customers at other Kroger Store locations should visit our small town Kroger in Paris, Tennessee. You couldn't ask for nicer employees and the store manager walks his store personally and speaks to customers, asking how they are doing and if they are finding everything okay. And, Joe is not being fake about it. As I understand it, Joe has worked for Kroger for many years. Must of stayed on because of some good reasons. His employees genuinely like him. The store is clean. Our Kroger has an obvious committment to the community. We always find good deals and we are feeding a very large family monthly. We spend quite a bit of time in this grocery store. You know what?.....I think our local Kroger Store Manager deserves a pat on the back for doing what is obviously one terrific job!!! | |
| Carol Berry | 11/19/10 |
| Fort Worth Texas Store #512 is not clean The outside the meat case was hamburg that had fallen on the ledge of the outside case. I brought it to the attention to a clerk he took the hamburg with his bare hands and droped it to the floor. The store has fallen way down stocking is not good , I no longer shop at any Kroger store. Carol Berry 8170354-0532 | |
| Penn Clark | 11/14/10 |
| I am contacting Kroger personally tomorrow morning, about an incident of being kicked out and banned from a Kroger's in Durham, NC. Long story short. Forest Brewster, store manager, humiliated me and called 911 for me asking them to open a 'damn' register. I have spent between $500-800\month in this store since moving to Durham, NC. With at least $500 in groceries in my cart, I went to checkout at 8:30AM. There were no registers open, only the 6 self checkouts. After getting to a self checkout register, my register stopped ringing groceries as did the customer at the machine behind mine. We were both trying to get the attention of the 4 clerks working with one woman at her self checkout register. Aggravation and tension was already elavated at the front of the store. I young clerk finally approached and said, "All you have to do is..."! At that point, I cut her off and said please don't tell what I need to do. What you need to do is open a damn register. 20 seconds later Mr. Brewster approached me and asked if I had a problem. I ignored him, and continued to try and checkout a cart full of groceries. He asked me a second time, "do you have a problem?". I replied, 'Yes, you need to open a register. He told me, "Take your money and get out of my store. Perplexed and stunned, I started walking towards the door. He continued to berate me, and when I responded to him, Mr. Brewster ordered one of the clerks to call 911. He followed me out the store in the parking lot. He bagan to write down my lisense plate number, so I pulled over and handed him my drivers license. At which time, he told me to get my "Ragedy shit off his property and never come back. I am I now banned from a Grocery store where I have been a loyal customer for over 40 years. I was born and raised in Ohio, and several famly members have retired from Kroger or still work in Kroger. I have earned medals from my counrty in war, but I can't shop at Kroger. Again, I am contacting headquarters directly in the morning to get there stance, but I have never been so humiliated and degraded in my entire adult life. If Kroger says this behavior from Mr. Brewster is acceptable, my famly may need to contact an attorney. | |
| Jean Jearnab | 11/9/10 |
| I am giving all your Richmond, VA stores a poor rating because of your deceptive pricing. I can never go into a store and have the price ring up as it is listed on the shelf. NEVER! I get so mad now because it happens all the time that I have to switch to Martins or Food Lion. I can afford to pay the price most of the time but the deception and sneaky way the prices are conditional in a 8 point font msg. is disgusting. | |
| jake | 11/7/10 |
| I was in the lawrenceburg, Indiana kroger store located at 371 West Eads Parkway. i was in the kroger for approximatly 5 minutes shopping for my sister's birthday and i had a manager walk up and tell me i needed to go put my carry pistol in my car. i explained that i had a license to carry a handgun in indiana and offered to show it to him; but he had no interest. when i said that it isn't posted anywhere in the building that no firearms are supposed to be here then i wasn't doing anything illegal. when i told him that he said it does not matter its "kroger policy." so i left the store. very dissappointed that we can't enjoy our freedom here in the USA. very dissapointed and never going back to krogers. | |
| terri | 10/4/10 |
| I REALLY THANK KROGER SHOULD BE ASHAMED OF THE ELDER MAN DEAL,WHAT IF THAT WAS YOUR PARENTS,COME ON HOW MUCH OUT OF YOUR POCKET WOULD IT COST YOU TO PAY FOR A BUNDLE OF WOOD SO HE COULD KEEP WARM,DO YOU THINK GOD IS PLEASE WITH THIS WORLD,REMEBER GOD IS COMING BACK IN A DIFFERENT FORM OF LIFE. I THINK ITS A SAD WORLD WHEN SOME ONE CAN'T GIVE A LITTLE TO A PERSON WHO NEEDS HELP. I COULD SEE IF IT WAS A YOUNG MAN,BUT AN ELDERLY,AND THEN TO SHOOT HE BEST FRIEND,I PRAY FOR THE COPORATION I SURE YOUR HURTING FOR A BUNDLE OF FIRE WOOD.REMEBER WHAT GOS AROUND COMES AROUND IT COULD BE YOUR FAMILY OUT THEIR BEGGING,AND COLD,AND HUNGRY.I WILL NEVER LOOK AT KROGER STORES THE SAME. | |
| Jill | 8/8/10 |
| I'm hoping this email gets to the right person (s). There are many concerns from workers at my store. The treatment of workers by management is hostile and discriminating. Workers tend to put up with the treatment. Jobs are threatened in order to make an employee work harder and faster. I spoke to one employee who is pregnant and supervisors refused to let her use the restroom as needed. This violates are basic human rights. I personally speak from experience. I have a medical condition and it has been used against me when trying to move up in Kroger. The store manager threatens you by the fear your hours/wages will be cut by demotion. In these hard economic times people are lucky to have a job. Management is abusing this by intimidation. Everyone complies because you want your job. No one wants to go our store management. It's a cut-throat atmosphere. If someone came to our store asking questions about ethics it would open a flood gate. I wouldn't be shocked if Kroger gets sued. Maybe then worker relations will be addressed. My store Dundee, Mi Kroger. | |
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