Windstream Corporate Office & Headquarters

They have messed up my billing and keep sending me notices after it has already been paid. Then they reps will not pick up the phone have been waiting on hold for over 2 hrs. Terrible customer service.

I have been paying for DSL for 6-years. Live in the country so will settle for what I get... which is not much. Every 7 to 9 months I call 2 or 3 times to get them to "flip something" to get the speed up to something not close to DSL speed I'm paying for. This time I'm working with an issue for close to a month. The call notes on the account are never correct, never complete & I never get the same story twice. I'm starting all over again with a "service call" to the house. Two roads of us are getting slow service so it is not just me. I have gotten $170.00 in credit so far & I'll keep going. Is there a class action going against these folks? Needs to be. I sat on the phone over 90 minutes during one call & I had two phones to my ear trying to get something going... I can not change companies - they are the only one in my area.

I'd give this company a ZERO star if I could! First off, today is April 12th, 2011. I had never heard of Windstream before April 12th, 2011. I went to check my credit report since every year between January and May, I do so. I saw Windstream on my report! That's when I looked up the company. The last time I had any internet and TV service in my name was in 2006. That was through Comcast. I thought maybe the two were related...nope. So I called Windstream and was told to call back tomorrow to talk to the billing department. I've been dealing with ID theft since I was 21. That's 5 years now. Every year, I find something new on my report and I'm about to just apply for a new SSN. It's getting way out of hand and I can't take it anymore! I get denied credit to EVERYTHING no matter how much I pay my bills on time. Top that off with the fact that I'm reading Windstream doesn't take things off credit reports even after they're actually paid!

Windstream accidentally cut my TV off when they were to make changes to the computer now here I sit w no TV was on telephone with windstream for 3hours trying to resolve the issue don't worry sir we will get it fixed its still not fixed. Have to wait till another day this is terrible on their. Part very. Bad customer service

Terrible, Terrible service!!! Windstream recently bought out our local telco. We never, NEVER had a problem until these yahoos took over. Now the internet is unusable. Most of the time I can only get about 1/3 of the speed I pay for. Considering 1.5Mbps is all that is available in my area, you can imagine how well the net works. They have finally admitted to having a problem, that was well over a month ago, yet the issues still persist. Everyone needs to go to www.bbb.com and file a complaint on this poorly ran company. Just posting on some random forum will not help anyone. My complaint has been submitted...

I have been with wind stream before they became wind stream and they were know as AT&T then when to Altel and I have to call every month.I have to keep calling wind-stream every month because of there service they don't care about there customers Just there pay checks. They should not get a pay check if there customers are not taken care of customers. So if you can find another service company for phone service

I have been a customer since May of 2010. I was originally with connections ect until it was bought out by windstream. I was initally happy with my service until December when the bill went from $60 a month to $$93 for no reason. I called 4 times. Every time I spoke with someone they had a different reason for the extra charges; first they though it was an equipment charge (there was no new equipment), then they thought it was a billing error from when they bought out connections and transfered us to windstream. Then I was told that it would be fixed and that my monthly payment would be back to $60 per month. Imagine my surprise when I opened my bill this month and it was now $113. So I called again , this time they claimed it was a service charge for adding new service and an additional security fee. So instead of fixing the billing issues they just found a way to charge me more. It is absoulutely ridiculous even as I spoke with thier customer sevice today to cancell the service I was told by the represintative that based on my plan I should only be paying aroung $45 a month. They did not know why I was being told $60 to begin with it should be less..... interesting. If i'm only supposed to pay $45 why is my bill $113????? It is amazing to me how a company that is in 29 states and has 4 billion dollars in revenue ( which they so boldly boast on thier executive officers website ) Can't seen to figure out a consistent and fair billing practice. I wonder what the BBB would think about that? At least I have Charter internet service coming out on friday to install new internet. I can't wait to cancel Windstream. It didn't even take a full year to drive this customer away, good job before you know it you'll be out of business.

WInstream not only lied to me and overcharged me about a bundle package for telephone and internet service they offered to me a 59.00, the promised bandwidth was never available. My actual bills were 80.00, and the phone service was never used. I put up with it because Windstream has a total monopoly here on high speed internet telecommunications here in rural east Texas. The final straw for me was when the spinoff of Valor telecom cut my internet service because of my pro American, anti-zionist political stance. A person identifying himself as "Shawn" insisted I promise I refrain from using their service for the purpose of anti-zionist activities. I refused of course and my internet service was blocked. But it didn't stop there. After my internet connection was disabled, my computer was accessed remotely though the Windstream equipment, security logs were erased and firewall settings changed. There is direct physical evidence that my equipment and my data were accessed by individuals working in concert with Windstream after they blocked my service, which is criminal activity. This company needs to be out of Texas, their dishonest and somewhat fascist ideologies are not conducive with our way of life. I realize being connected to the global internet opens me up to all sorts of 'cyber" threats, but our government should not allow these threats to come from corporations operating in the United States and working against our basic principals to silence political speech they are opposed to.

This morning a customer service broad accused me of dialing a certain number which showed up on the bill. I told her I didn't use that number I don't care what it says on the bill.She said yes I did which really means she was calling me a lier.We already have our tv with Time-Warner.Tuesday morning Time-Warner will be coming out to put our phone and internet into their system.Then I will have the pleasure of calling Windstream up and telling them to cancel everything and they can come out and get their Modem and you know where they can shove it!!!

Would like to know when will DSL be available on K Highway ,Route 2, past the one lane bridge outside of Doniphan Missouri. Several residents in that area very interested in receiving it. We were told stimulus funds have been received for this from your corporation. Can you please check into this would like to join the rest of world with communication technology. I do not want to go with Hughsnet, would prefer to support our local phone service. Sorry on the rating score, but how do you rate something that you don't have. Who would we contact to get this started?

WindStream should have to pay their customers to use their service. It SUCKS!!!!! I would not recommend them to anyone. I have been without service since 11/2010 and they refused to give me a credit for my final bill of $30.40 since I had the # ported to another provider since they were not able to resolve my troubleshooting issues. Their customer service reps are horrible, their managers are incompetent morons and there service technicians are dumb asses and should be FIRED.

We recently decided to change cable, internet, and phone from time warner cable to Windstream. Bad decision. On the cable box, we had to switch between single and dual mode to tape shows on tv. If we switched to single mode we could watch one show while taping another but the tv upstairs was dependent on the channel downstairs and you couldn't change the channel. If we choose dual mode then both tv's worked on seperate channels, But we couldn't tape a show and watch another. Then the cable modem wouldn't work and we realized we didn't have the right box. We needed to buy a router which the windstream company never told us about. Another pain in the ass. So, when we decided to cancel windstream services, because we signed a contract we are forced to pay $17.50 per month for 24 months which equals $420.00 despite the fact we only had the package for 3 days! Another pain in the ass. Windstream tried to give us a month free of service then tried to bargain with two months of free service, but what good is free service when service itself is unsatisfactory. Trust and dependence is worth more than all the money in the world. We are losing money but gaining so much more. Time Warner Cable even gave us a discount for staying with them. We hightly do not reccomend Windstream to anyone due to the fact that it's a pain in the ass and we hated the service. We urge you also to not purchase Windstream and go with Time Warner Cable.

UN REAL!!!!!!!!! WALMART PERSONNEL HANDLES THIER CUSTOMERS BETTER THE THIS COMPANY. DON'T BUY STOCK OR ANY SERVICE FROM THE IF YOU DON'T HAVE TO! WHEN THE GOV CUTS THEIR INTITLEMENTS THEN THEY WILL BE BEGGING FOR BUSINESS.

As a former employee of Windstream, i have to say, they really don't care about customers. Sure they say they do, but all big, poorly run companies will say that just to look good. I was laid off with no advance notice. I had a feeling that it was coming but only because I didn't buy into the lies they told us. If you threaten to cancel your service or ever say you want to cancel they should transfer you to the "save" dept, and those guys will give you months of free service or super discounts on service. Bleed them dry.

There customer service is the worst I have ever expereinced and I work for Wal-Mart and seen some pretty bad service! Hell wil freeze over before I pay the bill they are billing me for. They've already turned me over to a collection agency. George

I've had a 5 month old problem with my DSL internet service speed and staying online. After 75 calls logged, and a letter to the CEO at the Corporate office, I still have little results. I'm told by the tech guy that they are waiting for parts to come in to repair the D-Slam and they would let me know the progress of when it was fixed. It's been two weeks and I've heard nothing. I was told two months ago that the problem was the D-Slam but that they were not going to fix it until it was a major area problem, not just a problem to me that it was a big job to do. When they dispatch a Tech guy to my home, I waited all day and he never came. I called, and was told he had already been here, climbed the pole, and checked my internet service there then left. In conclusion for what I am told, Windstream is selling more service than they can provide to it's customer, but yet charging for the service they can not provide anyway.

I have been with windstream for five years and today was my first tme that I had a sevice call to install one jack for a fax. I was told that they would arrive between 1-5pm. When we saw that 3:40pm arrived and no tech we called customer service. We were given three different reasons to why the tech did not get to do his service call. The final one which disgust me the most was he called and knocked at your door but no one answered. They installed my caller I'd and they normally leave door knockers to show they were there. Neither things happen. I can handle that because of inclimate weather today we could not make it to your home. Can we make it up to u by giving the first month service free for your inconvenience. But to insult your customers intelligence with lies that do not add up is very disgusting. I think it is high time for corporate to look into these matters and take what we are writing seriously. Your customer service is to me business sucide. I will change carriers to a company that stands by customer satisfaction.

I have switched my phone and computer online service from windstream, because the cutomer service is so bad. many times the computer went down and the phone reps were of no help. I have 2 household computers. my newphew did what windstream could not do, he got both computers working, and they stayed working, by just replacing a wire. the windstream people kept telling me it was the router, and I was suppose to buy a new windstream router for $150. Now I am with a service that provides for TV/phone/computer and the rate is cheaper. a windstream supervisor told me he could not get me online, since my computer was not online. many big companies do not care about the people that made them wealthy in the first place.

I have been a customer with Windstream/Dish since Jul 21, 2010. Their customer service is very poor. I have been trying to resolve a billing issues for the past two months and have been lied to each time I have talk to a customer representative. Windstream keeps billing me for Dish Television service when I receive and pay a separate bill from Dish. The first month I called and a representative from both Windsteam and Dish on a 3 way conversation told me that they would resolve the issue. This month I receive another bill with a balance from my Dish service. I call Windsteam, again and the representative told me she would fix the problem and call me back the same day to let me know it was fix. Never receive a call from the representative. I then emailed a note to the local General Manager telling him of my problem. I have not received any reply from him. Finally, Windstream had to dig a line under my dreveway and left bare spots and a small sink hole. I informed the local GM about what happen over a month ago and nothing has been done. The sod lawn was installed 3 months ago and really do not need to fix it myself.