Windstream Corporate Office & Headquarters

Pay for the 6 MBs and can't even get the service to load a webpage 90% of the time. This includes at 5AM when the lines should not be overloaded. WORST internet I've ever used. I agree, dial up is probably faster.

This service sucks

We have not had our phones working for 2 months.called the corporate office 2 weeks ago & they worked about 10 days. Every morning they are off. Why pay for service if you have none. Computer speed it 1.7 & paying for 6. Much more & we will cut them off for good. very dissapointing. I have to deal with doctors appointments being missed because no phones.Our number is 903 599 2516.We have been with windstream for 4 years with no problems untin the last 2 months,with no phones most of the time. They say the lines get hot & they have to cover them with tarps. Does that make since? Please Please help us have phones.We need them badly.Other # you can call us is 214 537 1273 for update. Thank You, tina Stokes

Horrible service , IM paying for 3mbs and im lucky to get 1mbs been promised it to be fixed for past 4 mounths and has not got any better. Makes me wonder what im paying for.

should be a zero star....come on windstream get it together or give it to ATT your service is terrible. I live between Conway and Vilonia constant problems if you dont improve your getting dropped for years you been 'working on it' we pay you good money put it to use

Here too the windstream service has become painfully annoying. From radical speed changes (depending on time of day/day of week), the speed fluctuates terribly. More recently it's been an issue of repeated cutoffs where I've had to reset my modem to reconnect. Obviously the system is "overbooked". In NM there is a state initiative to provide broadband to rural communities and I think if that happens windtream will be hard pressed to hold onto their customer base.

Windstream sucks ..it took them 6 weeks to get my speed from 0.90 up to 2.90 my ping was over 200 so they finally fixed it or I thought they did now I'm loosing packets been trying to get 2nd tier tech on the phone with no luck ...wtf ..I believe I will be going to cable modem real soon

I wish I could give them a zero. My internets goes out at the same time every Sunday; however, they have no technicians that work on Sunday. I've been told they are aware others have that problem, but they cannot figure out why it is happening and don't care. My internet went out last week and I'm still waiting for a call back to scheudle a time when I can have them come out for the fourth time this year to try and get me back online. Avoid Windstream if you can.

You don't have a low enough rating here for windstream. It should be -1,000 Stars (run fast, run hard the other way). I switched over to their so called DSL for my dial-up about three years ago and it makes dial-up seem fast. I check it several times a week with Speedtest.net and 8X8VoIP.com and can never get over 1.0mgb, even though we pay for 3mgb. Every time you call, even if you ask for a supervisor or a higher level tech, all you get are excuses and apologizes. If I had a dime for every apology I have been give I could pay my bill for several years. Take my advise and run from windstream for your DSL unless you like lots of slow speed connections and problems. They must be the wost DSL service in the country but if you live in a rural area like we do then your stuck. Our Verizon tower isn't close enough or powerful enough to get internet through them and all the satellite service are all way over priced. RUN FROM WINDSTREAM, FAST AND FAR.

This is the worst telephone service in the country. We live in a small town and had this company forced on us - they are the only game in town.... I have been waiting for a credit to appear on my bill for 3 months. I call the customer service line and am assured that this has been taken care of, only to see that it hasn't been done on the next bill. My next call is going to be to the FCC and my state attorney generals office.

Im a contractor and im working in littlefield texas for housley communications. This is windstream property and ive been lied to, belittled and basiclly treated like a piece of crap by housley. Jeff Williams the manager of housley has fired me for no other reason but to feed his ego. Now he's telling me that i have charged the wrong codes (his code list) and he's deducting them after 7 weeks of me charging the same way and being paid without any problems. He is a piece of garbage and windstream has not helped me at all. Ive worked on several different windstream propertys and have NEVER encountered treatment like this before. I like what i do and try very hard to do the very best job i can. I can understand all these comments i have read. When Windstream has someone that actually cares and lets them be run over like i have been then they get what they deserve with all these negative comments. Thanks Windstream!

I can only get the 3Mbit service, and Windstream is the only carrier in my rural area. They did ok for the first 3 years I have been with them , but since June of 2011 thier performance has been terrible. Four months in 2011 my speeds were half of what they were supposed to be. They clain upgrades were needed to fix it, and it seemed they had. But this June of 2012 I started having the same issues as last year. They tell me once again they need ungrades to finish and it will be SEPT 30th before they are complete. They have oversold the area with no regard to their existing customers. The problem always occurs when school lets out and gets better when school opens up again. The region that I live Tryon ,NC is obviously overtaxed, and I know they knew this would happen. How could they not? They are either totally incompetent, or grossly negligent. I have online game subscriptions,and a netflix account, both of which are useless to me when I'm home in the afternoon and weekends. My Download speed one hour ago was .41. Upload was .16 and my ping was 383. This is the usual in the afternoons, and weekends.

I pay for high speed internet which I have had for years . For over a month of losing my internet speed and after new modom that they said I needed and new wire from box to house I am finally told that dsl is overloaded in our area and they dont know when it will be fixed. REALLY ? Update your equipment

I'm currently waiting for our attorney general to get back to me. I have exhausted all avenues to resolve the problem. Does Windsteam even care for its customers are they just after the buck? Windstream "says" they are going to credit me $30 for the bad service with the internet. I asked them to send me an email stating that. They said it was policy to not send them. All I have is "their" word they will do this. I DON'T TRUST WINDSTREAM. Since I'm a Computer Systems Analyst type, Windstream should be paying me my full commercial rate for the 23 some hours I have invested. Oh how I wished they were my employees.

This company is becoming a thorn in my side. The only problem is, they're the only fish in the pond so to speak. I've tried hard for 10+ years to get DSL in my area, and everyone around me has it. Their excuse? Not feasible. Less than 3 miles away from me they are running fiber optic cable to expand the Internet service they already provide. For the two mile stretch of road I live on that is not feasible to give DSL? We have dial-up at best, and that doesn't work right half the time. I've talked to their rep who is supposed to handle complaints, and she passes the buck like everyone else. I see that I am just one more in the long list of fed up people. I live in KY and the service here sucks as bad as it does everywhere else. Their Techs tell me they lose hundreds of customers a day to cell phone service. It seems like they'd be getting the point already doesn't it? But this is Windstream we're talking about right?

I am now waiting for my 3rd service call visit is less than 1 week (4 hours each time). When the contractor for Windstream leaves here the phone works. In a short time after he is gone I still receive static and also a short ring which disables my answering machine and therefore my phone rings continuously. My main jack was discnnected because he thought that was the problem. Now it can't be restored. I had my answering machine oN that jack so I could see missed calls. I think it can be restored if the wires were fishd through the walls but they won't do that. It has to be at my expense. I pay for an inside wire plan but they told me that doesn't cover it. Maybe it should be called "INSIDE WIRE PLAN EXCEPT IF WE HAVE TO DO INSIDE WIRING THAT WE MESSED UP AND DIDN'T FIX THE PROBLE ANYHOW SO CUSTOMER YOU PAY OR SOMEONE TO FISH THE WALLS". I guess they thought I was a big dummy or something since I was a FEMAlE. I guess I wouldn't have HELD A TECHNICAL MANAGEMENT POSITION AT AT&T FOR 35 YEARS IF I DIDN'T HAVE SOME BRAINS! Three strikes and your out. After this I will file a complaint with PUCO (Public Utilities Commission of Ohio) and an Executive complaint with Windstream Headquarters. The rating of POOR (1) was too high but they did not give me the option of giving them a negative rating. Funny, if they treat someone who always pays extra and carries a credit balance on her account like me then how do they treat customers that don't pay their bills.

Had poor service for 5 years. Suggestions for consumers. File complaint with FTC, BBB, and your States Attorney Generals office. Start to save and log all your statistics for your service or lack of; ping tests, latency, download and upload speeds. Record all phone calls to Customer Service and especially when techs come to your home. Casio digital recorder works great for this. Tech in this area has repeatedly lied to both me and master licensed electrician I hired because tech was saying something was wrong with internal home wiring,...was/is not true. Go online to DSL reports and join private boards under Windstream. Techs on this board are 10x's more helpful than call center techs. If you do use call center, ask for a level III tech. All else fails, look up online to see who has or is willing to start a class action suit. Rural service option may be for you to try switching to cell provider utilizing parabolic directional dishes mounted on your roofs pointing to cell tower you are on. You may be surprised at signal quality and speeds. Cost is only drawback. Also, don't hold your breaths on them making upgrades to rural customers, that is the lowest priority on their lists.

Windstream is the worst company I have ever done business with. They are the only cable and telephone company we have access to in our small town. I was without internet from Sunday night to Monday night and now we have no cable. When you call for customer service it is hit or miss. I am still without email and will call tomorrow to try and get that problem resolved. This company should be made to close their doors.

My business phone has been down for 10 days. I have called EVERY day (most calls take over 30 minutes due to holds). Each day I am promised help. But no one comes. The service ticket is 06151201480. Calls are almost never returned and one supervisor even left me a phony number as a return number. Windstream is absolutely the most incompetent phone company out there, and while their phone people are polite they make excuse after excuse, lie about sending out people, and bottom line - they haven't tried in 10 days to repair a business phone line.

I vote a ZERO. I can never log into my account to pay online. They dont seem to REMEMBER what I have told them! WINDSTREAM IS A LOSER IN THIS BUSINESS. Nobody can help you. You always have to call another number. Maybe we should all apply to work there...the job is to juggle the consumers from one department to the other all day long and NEVER DEAL with the REAL issues. Must be nice to get paid for NOTHING!