Windstream Corporate Office & Headquarters

Windstream freaking sucks I've been having bad issues since I moved into my new house 16 months ago. Nobody at windstream has a freaking clue what is wrong with my internet. It continually kicks us off. I have made hunderds of calls and all they do is blow smoke up my ass. One block away a friend of mine can get 12mbps and I can't even get a steady 3mbps. I'm paying for 3mbps and not getting it. What the hell do I have to do to get answers and get this shit corrected.

Windstream is the worst company I have ever dealt with in my entire life. Our business fax machine has no dial tone, and I have been onhold with windstream all morning. Customer service should be number one, but windstream doesn't even care! I would recommend to anyone thinking about getting windstream to think again. This has to be one of the worst companies in America.

the customer service and billing is not good at all. i paid a $200.00 bill, and it was cashed for $700.00, when i called, after speaking with several rep's, the $500.00 was credited back to my account. the next month my bill was also credited the $500.00, so i called and let them know about this. it said credit of $400.89 do not pay bill. the rep from the financial dept. was supposed to call me back in october to let me know what was owed. i never recieved a call back or a bill for november, then in december i get a disconnet notice and a bill for $307.00!!! i just got off the phone with customer service telling them i never recieved a bill for november, nor did i get a call back from the finance div. to let me know what was owed. now it is the us postal service that is in the wrong for not getting my november bill to me ane i owe $307.00! i would like someone in the company to fess up to their mistakes--not blame it on the customer! this is the only phone company i can use, we live in a small town, and if i could use a different service i would---bring back ma bell!!!!!!!! this company is nothing but blame the customer when they make mistakes.

Windstream is most certainly operating in an unethical manner if not an illegal one. We have been requesting our numbers be ported back to AT&T for months now, and each request has been denied for a more trial "reason" than the last, one day they requested version 8 of the request form and two days later they requested version 10. My recommendation for anyone dealing with Windstream, who finds that much like us, that your small company is unimportant and just a few of the billions of dollars Windstream brings in each year, file an FCC complaint. They can only ignore that for so long. If not, you'll end up like us, spending hours a week talking to customer service folks who apologize for their corporate policies which simply put, slams the door in your face when you attempt to speak to anyone regarding taking your business elsewhere. They are quick to sign you up, promising great service, but beware, once they have you as a customer, the care stops and it is a nightmare to move to another company!!

I have spent hours on the phone with this-or-that section of customer service. Never was I helped properly. Always was given excuse after excuse. The service ar Windstream is 100% the worst I have ever experienced. Unfortunatly I am stck with them because of the area that I am in. Give me an alternative and they can kiss their asses goodby!

I have been having a problem with Windsream for over a year and a half. They are charging me for 3 MB/sec DSL and all I get is erratic speeds from 0.5 to 1.4 mb/s. Sometimes, rarely and usually during the morning, I get something near 3. They have given me nothing but the run around. They claim they put in all new fiber optic, they claim they have new equipment installed and they claim that since the problem is fixed they have closed my long standing ticket. This is ridiculous! I'm filing a complaint with the Attorney General's consumer unit, and will be posting how terrible Windstream is on facebook, twitter, angie's list and anywhere else I can find to post it. If I had any alternatives I would bail on this lame excuse for a company that is ripping off people by charging for something they rarely ever deliver!

I've been wit hwindstream for 5 years,.. at my old appartment (one almost identical ot tmy new appartment) i had a problem with packet loss. for the better part of 2 years i argued and argued wit hthese morrons. they told me its MY equipment at fault,... my router to be specific. one day i called up because i had no connection at all, the first person i spoke too insisted that it was my router,.. after a half hour of arguing i hung up on the stupid shit, i called back right away and the next dipshit was the same thing,... he said "oh i mnot just putting you off and blaming your router it is your router, equipment breaks down blah blah, basically he wasa farting with his mouth for another halfhour before getting hung up on. i was pissed by that point so much so i couldnt cal lright back, i waited an hour. then called the greetign message was on of "were experiancing an outage in NE ohio atm. blah blah. wel li stayed on the line & got to a rep, i told her they should fukkin sue me for lettign my router knockout the web in ohio i myust be the shittiest customer they have how do they manage to deal with me yah yah. i then explain to her my last 2 calls. well now im having the same problem where im at,.. ive called and callled and callled and i keep gettign not any fukkin place but passed off. now their telling me they wont take the charges off the bill because i havent called every month about the problem (and i havent and im not going too any more im fukkin fed up with it) im going ot use the shit service till they shut it off then refuse to pay. as i see it they owe me and im going to get some free service for all my trouble. then im going ot go to time warner and get some service that works. i figure giving them since may of 2010 is long enough. infact its way too long this shoulda been fixed long ago. but i did talk to a tech once. his replay to why im having this problem was "because windstream has crap equipment and their not interested in replacing it, you get what you get and most ppl pay for it) well im not anymore.

Where I live, we only have one carrier and guess who it is. The service, the working part of it works well, however, the billing, customer service and robo slamming, (adding services NOT ordered) by phone even if you do not answere the phone!

We've been with Windstream since October 2005 and these reviews are really mediocre. We've received sales calls to save money on phone service, which included unlimited long distance. Our next bill was over $200.00!! I immediately called and had the service reversed. We've even received sales calls to combine our internet and phone. Their internet service isn't all that either and their surprise bills don't intrigue me. When we moved in 2009, we asked the cable to be switched on a particular day. Not only did they move it two days early, no one came to the house to make sure it was correct and working. We were charged $55.00 for them to flip a switch. The cable has not been right since. A couple of months ago we called when the cable went out and was told it would be repaired within 48 hours. A followup call to them told us 48 hours was just a window and the technician was on a vacation and would be out on Monday. We were told to call when our cable was fixed and our account would be credited. No one ever came out. Sunday morning my husband heard a truck door and when he looked out he saw a Windstream truck. Still no one came to the door or called. No, I did not call the office. Customer service with Windstream is null and void. Again we are having problems and given a 48 hour guarantee of repair. I called Wednesday evening, it is now Friday evening and still nothing. I called @ 3 today and told it would be Monday. My husband called a little after 4 and was told the technician was on vacation and it would be Monday. I called corporate and was transferred to a dispatcher who confirmed the technician was on vacation and would contact us Monday. I'm told an email was sent out and someone would be in touch with us in the next few day. Trust me she understands my frustration. Apparently, there is only one technician in our area and your cable had best not have any problems while he is gone. Switching to satellite sounds better every day and we are truly considering it. I gave Windstream a rating of 1 star because that was the lowest allowed. Are they afraid someone might actually choose a number well below 1?

Windstream is sorry to hear of your Windstream experience. We take matters seriously and want to resolve issues with your service. You may email us at wincanhelp@windstream.com and we will be happy to assist you.

I am trying to become a new customer to Windstream, but it seems my business is not important to anyone involved with Windstream. On 8/23/2011 we called to get service installed at our home. We were told then that service would be installed 9/2/11. On 8/31/11 our service with Time Warner was canceled since our new service would be installed in two days. On 9/1/11 we called to confirm that our internet and home phone would be connected as scheduled on 9/2/11, we were told yes everything was on schedule and Windstream would be at our home, “around lunch time”. By 3:00pm on 9/2/11 we still have not heard anything from Windstream and decided to call to see what time we would be expecting our installer. When we called an automated service informed us that our service would not be connected until 9/12/11. At this point we were very upset about this, and not getting a phone call to inform of us the change in dates, even though we provided a secondary number to reach us at. When we finally got through to a real person, we were told that our phone number had to be released and it was the problem; it was just released. At 3:30pm I called back not satisfied with the response that my fiancé got. When I called I informed Sara (call center rep) of the situation, and she informed me that there was nothing that she could do all service people were tied up. She went on to tell me that no one would be able to provide in service to us till at least 9/6/11 due to the Holiday. I informed Sara that we were told that a service provider would be our to our house by 7pm and since we were already scheduled for that day and since it was only 3:30 pm there was still enough time to provide our service. She said that she talked to the planners and there was no way to get our service to us till at least the 6th of September. I asked to speak to the supervisor, I was transferred to Wes. When Wes picked up my call I informed him of my frustration and the fact that I am a full time online student and I was in the middle of finals week and I could not miss anymore school this week. Wes ASSURED me that they would have someone out to our house on Tuesday, September 6, 2011 and that he would even put in a note that we need someone out in the morning. My fiancé and I then had to call Time Warner back and reconnect our service so that I would have internet to do my online work. Today September 6, 2011 after working a night shift my fiancé stayed up till 4pm waiting on the installer. When I got home at 4pm no one had shown up yet. Which meant that he was notable to get sleep all day and now has to go into new shift with very little sleep. On top of this I called back to find out what time the installer would be out this evening and yet again I was told this time by Tamara that we are not scheduled till the 12th. I then informed her about the situation and that I wanted to speak to a supervisor. Tamara placed me on hold for an extended period of time only to come back and inform me that no supervisor was available to take my call and one would call me back. This was six hours ago and I have still not heard back from a supervisor.

In addition to service issues, I tried to apply to a postion online....they want a social security number to even begin the process....now why would a person give his or her SS number BEFORE even filling out an app....I looked hard to find an email to voice my concern....you cannot even do this without registering....this sounds like a very shady company and after reading of all the service complaints I would never apply to this company....it appears to be a nightmare from every aspect....if they continue this, it will surely catch up with them

We have had Windstream for almost a year, and have moved just 4 miles from our other home about a month ago. Since we have moved to this home we have had the techs out to our house abour 10 times, are on a 1st name basis with the "special tech team" and STILL do not have the issues resolved. I feel that we are treated like we do not matter cause they know we can not have another provider out in this area. I am not happy about these issues and with me working from home feel they are stealing from my family. For everytime I have a tech issue with my internet I can not work...but they sure expect to get paid...someone needs to do something about this terrible service.

Windstream can take there service and ram it up.there ass coustomer service sucks dick and rest of reviews are correct I souls of listen to every one else cause what u have read hear is honest truth

Im getting a .78 mg and im paying for 3.00mg and when i call they say nothings wrong

windstream is scaming people and we are just letting them do it im talking to a lawyer and getting my money back

They had my system on light Internet for over a year while charging me for full High speed service. They are still over charging me and haven't given me full credit for past charges. It never ends with them! I had 3.0 speeds back in 2007 but after I removed the residential line in May 2010 Windstream lost the ability to provide 3.0 speeds at my location. They tried to claim I'd never received the speeds until I showed them my prvious speed checks. The ones they hadn't deleted while they were in my system checking it out after they admitted to having me on .512 service for the year. Now they say 1.5 is the top speed available which is more like 1mb.Not what they're telling the Government for my area! From May 2010 to April 2011 I fought with them over having documented speed checks of .04 to .21 which was the top speed for 10mths and .31mbs was the top speed for the remaindin months. My previous speeds averaged 2.62mbs at $19.99 with a Residential line charge of $20. In May 2010 without a residential line the price jumped to $34.99 the price of 3.0 Internet and increased with a price freeze to $39.95. The speeds were below dial up speeds and below .512 light internet speeds for almost a year and are still less than what I had years ago and less than what I'm charged for. They claims that I can get 6mbs on the FCC sight for my location. Get on the FCC sight and have them document your speeds!Maybe if enough complaints are made in the right place something will get done to get rid of the Monoplolies who are taking advantatage of customers and ripping us off.

Windstreams over charged me for Internet for over a year and a half. I had my phone line disconnected in May 2010 and was charged a line fee for months. I was receiving 3mbs $29.95 in 2010 but the speeds dropped to below .21 after the phone line was removed, less than .512 light Internet while rates increased to $34.95 3.0 without a phone line. They'd also charged a reconnection fee during the period during because I refused to pay double and triple the speed rate charges month after month from $42 up to $92 for one months Internet with speeds of .04 to .21mbs, less than .512 light Internet speeds at $19.95 a month. I've only recently received 1.2 speeds over past 2 months but I'm still charged at 3.0 rates. Windstream told me that I can't get 3.0 any longer because they've over sold slots on the D-slam. We don't have options out here because Windsream owns the lines and they are't going to share! When I was forced to pay for a phone line to buy their Internet service I received 3.0 speeds that rarely went down because they got paid for phone services I didn't use. I've been triple charged for their Internet service since with less than dial up speeds and downages. Isssued 8 mths refund at $5 a month for the difference between what 1.5 & 3.0 cost not what I was really charged! They admitted to having a filter on my line for light .512 Internet for over a year while I was charged for WiFi equipment and 3.0 plus speeds. How does up $92 - $19.95 = a $5 refund My 2007 2008 2009 and early 2010 2.26 to 5.4 ping tests prove that I could get faster speeds on the equipment. What changed? I didn't move my house! We do have a couple of honest Technicians who haven't lied to us in a useless attempt to cover up the truth. They have done their best to keep an overloaded piece of junk hub running despite what corporate's done.

Sorry your service is spotty and your reps sell services that are not supported in area. Your service techs are unqualified and unprofessional at least the ones I have dealt with. You’re reps used to up sell you from the 1.5 speed to the 3.0 speed but now they just offer the 3.0 speed because why??? The actual speed is about 1.3 at best can you say misleading up to 3.0 really!!!! is 1.3 anywhere close to that??? Just another company sticking it to the residents of Vanceburg ,Kentucky.

The service rating for this company is soooo low its below sea level. Why is there not a rating system that goes into negative numbers? Their employees are simply all "brain Donors" I am not trying to be funny here I am sooo pissed off at there inability to use God given common sense. How does this CEO sleep at night? The employee Roben S is a perfect reflection of the braindonorism that is so prevalent in Windstream. No ability to Communicate and no ability to understand how her inability affects people's lives and business. No call back in four business days from a complaint of no service. Waiting more than 60 days for a response on an agreement I signed. Oh yes,,,,I called the corporate office to complain....ZERO FOLLOW UP BY THEM. The service dept sent email to wrong email address. No follow up. Windstream lack the basic elements for a service compan which leads me to conclude that this company is lacking a good foundation and will soon fall. They have already FAILED.