Verizon Wireless Corporate Office & Headquarters

I am so disappointed in Verizon and the service I received. I will be changing providers. I think verizon sure have a meeting with all the employees and tell them the same thing. I founded out that you (Verizon) employees are not on the accord. very very disappointed.

We have returned our wireless phone according to the label and instructions, yet the demeaning, threatening, accusatory automated calls from Verizon continue a week after we mailed it. Is this how customer service is done in Texas?

After going into the liberty texas store , numerous times with no help at all , why just not close it if the employees are more interested with playing with "their personal" phones then helping the people in the store. 45mins to wait,no one seemed to busy, if you want customer service go to a different store , i"ll never go in the "sore" !! again

Hello, If this were my company I would make sure your voice was heard and that it was not only the premium service but premium equipment, store assets (sales people), and customer service/billing. Prices have to be competative but a bit lower that the other premium guy. What ever it takes to make our customer smile and return is what we do. Df.

I terminated my contract. I received a bill for twice the termination fee. When I called two different representatives told me they were reducing the bill to the termination fee. Twice I got a bill for the larger amount. They keep telling me it is for the plan. I said there has not been usage on this line for almost 2 years. Yet they want to charge me for a month in advance and telling me their paid behind. Verizon should just shut its doors.

The worst company to go through.they are charging me for someone else's account then when I called them they said who ever called said they were me and let them run up a thousand in bills and trying to make me pay .i will see them in court

I would have given them a zero star but it's not possible

My husband and I have been using the store in Camden, Tn for about three or four years. I am happy to say we receive the best customer service there. The manager is very friendly, knowledgeable and helpful. He always makes sure there is full understanding of the products offered and we receive what we need and want. His staff is always extremely helpful and very courteous and certainly know their products and services offered as well.

In your Alpharetta location in Atlanta, I had an incredibly wonderful experience via telephone with Marcus Johnson. He displayed concern, patience and was very professional while being very personable. As a former human resource director, I am aware that managers often forget to compliment great workers. I hope you acknowledge Marcus, who went above and beyond and exceeded expectations

I was in your office yesterday and I choose the busy time of the day to get help. However the staff at the 1852 Reistorstown Road office was patient, helpful and friendly. Thank you

Abunch of lying sneak theiven ungreatful b.....s. The customer service sucks the internet sucks the phones suck. I've had nothing but problems these last 2 years. You owe me credits & not trying to give them up. You have a problem provifing to quality service you say you do but don't. You sure don't have a problem billing people with false charges though. Do you? I hope your disoganized P.O.S company go belly up. Your criminals. .

David Schreiber at your Kemwood Mall kiosk is exceptional His ability to mutitask, comprehend complicated scenarios, and keep a smile is amazing. He even did this after business close to finish our transaction . This gentlemen is the best of the best!

Over rated, over priced, greedy and no customer service that could remotely qualify as SERVICE. If you're stupid enough to be with them then you deserve what you get. I got out after 10+ years and am still trying to get a partial month service when I ported out, resolved. I get daily phone calls from numbers that are unlisted and presumably from some Corporate collection agency. They don't leave messages. They DO say they're from Verizon and I can pay them via the phone. HA! Fat chance of that. All in all if I had to do over again I'd send smoke signals first. Verizon and it's upper management are only for money. Not my idea of a good company.

I am disappointed in Verizon Wireless' not allowing Seniors to take advantage of changing their plan to a 65 plus, and order an upgrade phone, on-line. Because they must call customer service, or go into the store, they lose the on-line discounts on phone upgrades. It's unfair and discriminates against Seniors, simply because of age. Anything you can verify on the phone, you can verify on-line. I would like to stay with Verizon, but it will be less expensive to change to ntelos, just in the savings on the phone alone.

Straight to the point THEY STOLE $200 from me claiming they have no records indicating I made a payment at a kiosk located in a local store ! I don't have a receipt I threw it away not thinking that this type of error would occur. NO ONE at Verizon is trying to help me. I asked if thethe store cameras could be viewed showing that I did come in and pay they said NO! Everyone I have spoken to has been just plan rude. If anyone else has had this same problem I would appreciate any advice because I really don't know what else to do...

Straight to the point THEY STOLE $200 from me claiming they have no records indicating I made a payment at a kiosk located in a local store ! I don't have a receipt I threw it away not thinking that this type of error would occur. NO ONE at Verizon is trying to help me. I asked if thethe store cameras could be viewed showing that I did come in and pay they said NO! Everyone I have spoken to has been just plan rude. If anyone else has had this same problem I would appreciate any advice because I really don't know what else to do...

Dear Verizon Wireless after being a customer for 11 YEARS this company is taking advantage of me and I am extremely dissatisfied with the fact that your company is saying I send back a broken phone when I actually sent back a phone that kept on restarting and I couldn't even use, so how could I have cracked if I NEVER could use it without it being plugged in. I HATE this company and everything it stands for. I thought having been a customer for 11 years VW would not do this to me, I'm sure you don't care about this post either since I have been waiting for a manager to call me for a WEEK NOW. WARNING take pictures of your phone before sending it to this blood sucking company because they will damage it and say it came in that way, and I had insurance on the phone.

It's reprehensible that your organization willingly turned over ALL of your customer phone records (law abiding citizens), to include phone GPS, calls made, times, and frequency information to the Federal Government, thereby violating our Bill of Rights...there should be a class action lawsuit against you - we're not terrorist!

Since the end of November, 2012, both Verizon and Verizon Wireless have been charging me for my cell number. They are also charging me for two cell phone numbers that are not mine. I get bills for over $1000.00! I have spent DOZENS of hours with Verizon and Verizon Wireless personnel trying to fix this situation. Most of their employees are inept, (although they have a few very good ones - but they're not the ones that can help me). Finally, on Friday they told me that they couldn't do anything about this situation and told me to try and get the monies from the other customer! In other words, even when it is Verizon's fault, it is their customers who must fix the problem. What do they get paid for? I told them this was their responsibility - it is their company which has made a mistake and I expect them to fix it. They told me THEY COULDN'T DO ANYTHING ABOUT IT. When I asked for the name,number and address of the chief executive officer, and their legal office, they told me they did not have that information. The man I spoke with told me that he was the top of the chain of command and there was no one who could take care of the mess created by their employees. It's pretty sad when employees don't have to answer to anyone in authority. Bring back Ma Bell. They really took care of their customers.

5 months later, I find out that the plan I was originally on was no longer in effect and it was replaced by a cheaper plan. Needless to say, I was never notified until I called in to make my payment for May. I just called to make my payment for the month of June and to request a credit for the months I paid to have the same exact service for a plan that was replaced by a less expensive one. The supervisor Jodi had an attitude as if she could care less, gave me every excuse as to why I was not receiving a credit, and why my plan was so called never changed to the less expensive plan for the exact same service. This company is overrated and beyond ridiculous!