Verizon Corporate Office & Headquarters

I HAVE BEEN A VERIZON CUSTOMER SINCE APRIL 2001 AND I'VE ALWAYS PAID MY BILL BUT RECENTLY I HAVE FALEN ON SOME HARD TIMES AND NOW MY BILL IS BEHIND $288 AND I'M MAKING PAYMENTS BUT VERIZON HAS CUT OFF MY SERVICES AND I HAVE A CHILS WITH AUTISM AND NO WAY TO MAKE ANY CALLS IN THE EVENTS THAT SOMETHING HAPPENS, SHE ALSO HAS SURGERY NEXT WEEK ON THE FEB 15, 2012 AND IF I GET HOME AND THERE IS COMPLICATIONS GOD FORBID I HAVE NO WAY TO CALL FOR HELP. I EVEN ASKED IF I COULD CANCEL THE HOME PHONE AND JUST HAVE MY CELL PHONE SO I COULD PAY THE BILL AND SAVE MONEY BUT THE EMPLOYEES WERE SO RUDE AND TOLD ME NO EVEN AFTER I TOLD THEM MY CIRCUMSTANCES . WHEN MY CONTRACT IS UP I WILL BE GOING TO ANOTHER COMPANY BECAUSE WITH VERIZON IT'S ALL ABOUT THE MONEY AND NOT ABOUT A VALUED CUSTOMER THAT HAS BEEN WITH THEM FOR OVER 10 YEARS. I'M JUST REALLY DISSAPOINTED AND HURT..

i called one of your staff inquiring about promotions you have Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Tosha' dave: hi tosha Tosha: Hello. Thank you for visiting our chat service. May I help you with your order today? dave: i dropped verizon went with another company unlimited talk text and email voice mail 65.00 Tosha: Okay. Tosha: What is the question? dave: do you have any promoyions Tosha: For Verizon? dave: yes Tosha: I meant prepaid. dave: who else would i asked you for....trying to be smart Tosha: I am unsure if you are interested in a plan, or prepaid. dave: you r just rude i will forward your answer to your corporate office This is her conservation to me NO CUSTOMER TRAINING

I have never had such a profoundly terrible customer service experience as I have had with Verizon over the past year. Every person that I have talked to associated with the company has done ABSOLUTELY NOTHING for the tumultuous issues I've experienced spawning from billing to upgrade policy. Most recently, I upgraded my device, but was incredibly dissatisfied with the phone, I came in today to return in, but to my surprise I have passed the 14 day window, because unfortunately today is day number 15. From customer service reps at the store up to supervisor level on the phone I got nothing but smart remarks, but they were so polite in telling me that I "only would have to pay $950 to disconnect". I'm a single mother, who goes to school full time in my senior year of college, has my own home and am stuck in a terrible minimum wage job until I get my degree in May to actually become someone worth caring about. To this company, I'm just an average 24 year old, no special corporate rating, no intelligence, no worth... I have no idea what $950 to spare looks like. The worst part about this whole ordeal, is there is no recourse. None.

yeah i got over charged first month ! i got super high speed internet but super slow went out 4 times first month english phone support please it's a scam mob owned company called 5 time for money back refund scam scam scam mob bell best always

On January 6th, i called customer service to inquire about my bill. I checked online and it said there was a zero balance. I wanted to know when the new bill would be available to view. The woman verified that it was zero balance and said the bill would not be out until the 10th. She then was 'looking into' my account and noticed that my bundled was an 'old' bundle and if i would like to sign up to receive a new one. She said it was no additional charge, so i said why not. She told me the new bundle would take effect the next day at noon. Well, when i came home from work, my husband said we weren't subscribed to the Sprout Channel ( which my daughter watches everyday). So, i called customer sevice again on the 7th and inquired about the channel, they guy on the phone said that the other lady should have explained the new channel lineup. Come to find out, we were not subscribed to a bunch of channels we used to get. SO, I said , I WOULD LIKE TO CANCEL MY SERVICE. I scheduled to have it canceled on January 16, MLK day, because i was off. The guy told us to send all set top boxes, remotes, etc to the UPS store and they would send them back for free. Did all that on the 16th after Comcast came to set up our NEW cable/internet/phone. Get a Bill in the mail from Verizon for $ 309.00!!!!!!!!!!!!!!!! WTF!!!!!!!! I called and the young girl said,' i don't see anywhere in notes that you canceled.' WHAT??? I WAS LIVID!! there's no way i am paying this bill. Besides, my normal monthly bill was only around $165.00. My bill showed a previous balance of zero... BUT... a 'carryover' charge of $186.00????? I REFUSE TO PAY THIS BILL!!! the Supervisor said that i can either payo it or have it go to collections.... RIDICULOUS!!!!! NEVER EVER DEALING W/VERIZON EVER AGAIN!!!

Up until a few years ago this company was far superior then any other. I do not know what has happened over the last few years but the bills get higher and the service gets worst. I realize that better technology means higher costs, but I am not using the "TECHONOLGY" I just wanted a reliable basic cell phone with a few extras. Namely a camera, and music...But it seems like the more the technology increases the worst the service gets. I am all for technology and capitalism, but not for horrible customer service, lets hold these companies accountable and stop yelling about it. Maybe if they lose half their base, they will understand its not so much the cost, I am complaining about, its about the lack of respect and customer service I get when I call. I would like to say for the record, I have spoke to maybe 5 people in the past 2-3 years that were still part of old idea that SERVICE matters, Verizon needs to get a handle on this old concept before we all leave. I have taken my postpaid (Contract) account and turned it into a prepaid at the end of December, after being told I would be able to take advantage of my 2 for 2 and 50 credit, I was now told it was no longer available. You would think I was grandfathered in, being it was a selling point to get my additional 2 years to begin with. I figured this day would come, was just hoping it wouldnt....Maybe a facebook page, would be helpful in helping them ensure fairness and service to their customers. I want to know now if this will be the new norm for Verizon, so I can make other arrangements with my cell service as I have already began to do...My hubbys end in July we will be looking to change his as well if this continues....I have closed 4 lines within the past year, I have referred well over 100's of customers to verizon,over the decade I have been with them, but will not continue at this point if things do not change, maybe they should pay me a monthly fee to be a secret shopper for their company or give me free cell service to provide them with insight as to whats being said and done, by who and by what department, My customer service background makes me a perfect candidate, I could supply them with a monthly report on the calls I make, to what departments, and the nature vs the solutions, I would be very fair.....Lets see just how much Service truly means to them....

Since when is it OK for a company LIKE Verizon to sneak a gay porn channel onto my bill? EVERYONE LOOK AT THEIR BILLS FOR SOMETHING CALLED "here!". THIS IS A GAY PORN CHANNEL. REMOVE IT IF THIS DOES NOT SUIT YOU. IT SURE AS HELL DOES NOT SUIT ME.

I wish I could put no stars in this category... I cancelled my current carrier to go with Verizon but when I made the call they told me they had my neighbor as my apt number so I explained to them that they lived upstairs n I wanted their service n they said ok. I waited two weeks to get it installed and when the tech finally arrives he tells me that his system says I'm already an active customer and I'm adding a line and that he cannot comPlete the order until it's fixed. They finally fix the order and he then tells me that the engineering dept did not do their job n put me in the system and they will not be able to today because they don't work Saturday's. I now have a five year old in the house with no cable. SMH. I waited for Verizon to call me back which they did not so I called them and they already made an appt for Monday without consulting with me for availibility. Of course I work so asked for an appt after 6:30, they said ok, let's see how that goes. There has to be a better way to get better customer service or any service from them. I might just call back n cancel and go back to Cablevision.

Funny thing Verizon tells you alto of things to get you to switch companies! ALL LIES! Everyone you talk to tells you something different. (IVAN SEIDENBERG CEO) you need to remember real hard working people are out here. $300.00 for cell service is ridiculous. Really we pay more now for cell service then we did when it forst came out. I'm sick of hearing it's because of all the upgrades what ever. Unlimited talk for a family plan should not be $89 a line. You need to lower your prices. Change packages like adding roll over minutes or just having unl. talk and text because you already decided no unl data which is B.S. I mean really what we pay for cell is crazy. Other companies are unl everything for $59. or $69 a month. Get off your high horse and relize that your charges are outrageous! Things need to change! Educate your people so they are all on the same page! I paid over $350.00 this month on my bill because i was told that my talk was any cell phone free nights and weekends. UMMMMMM NO! I wish I could cancel my service but that would be $368. WTH? Verizon is a rip off!!!

I was checked before my husband and I started to move that Verizon internet and phone was available at the address we were moving to which is just down the road. We currently have both phone and DSL with them all we want to do is transfer our account. The next time I call in to have it switched they tell me they can switch my phone but not my internet. The said the internet is not available due to the Central office being closed. We ran into this last year so we asked a technician what it meant. He told us it meant that they would not give new internet accounts in our area until FIOS goes thru. Fios was supposed to go thru for the last 2 years and Verizon is our only high speed internet provider. I am a full time student online paid for with the pell grant! I have to have high speed internet. I was so outraged I complained to the BBB. Eventually Lisa Morse from Verizon called (her number is 301-282-7305) she tried to say that transferring is the same as creating a new account b/c were changing our address. All we want to do is transfer not create a new account! She also said that she would try to contact someone about the central office being closed means and that it can mean different things. Although the did say they can provide phone service yet can't provide DSL. DSL runs thru the phone line. If they can't open new accounts that's one thing but all we want to do is transfer. We are half-way moved into both places because we are waiting to hear back from Verizon. I called her 3 times today. She was never at her desk! Please help me. My phone is 276-865-4925 the name on the account is Randy Austin.

I had FIOS installed four days ago and ordered the 'Ultimate' package. A couple of hours after the technician left all my HD channels stopped working and say I am not subscribed to that channel, the same applies to the 'regular' channels except 'local' TV only! I called tech support multiple times and finally was told I had a bad box and they would 'overnight' me a replacement and I would have it by no later than today. It didn't show up. I called to find out what happened and was told it wasn't shipped until today...UPS "GROUND" and would not arrive for 3-5 days! So by the time I receive my replacement box it would have been over a week! In the meantime I'm 'paying' for service I'm not receiving! I asked to be transferred to customer service and the 'very young' person who answered was condescending and completely not helpful in anyway. I asked to speak to her supervisor and was told 'no'. If I wanted to speak to a supervisor I'd have to call the tech dept. OMG what?!?!?! I want to cancel my service now and cannot until I receive the stupid 'box' they shipped snail mail! I can't wait to switch back to cable. Verizon has the worst customer service I've ever encountered! It's simply appalling!

Verizon has very poor customer service. The billing system is inaccurate and substandard. In addition the company appears to be structured so that there is no accountability. The records of previous conversations are not available for other departments to see. After many frustrating discussions with Verizon representatives my next communication is with the local office of the attorney general and the federal trade commission. Unfotunately the company seems to only respond to strikes and class action suits.

I attempted to connect a home phone service at a new residence in 2008. I submitted thru a website (no one ever came to install or called me to confirm it was completed) I just plugged the phone in and day after day checked for a dial tone, none was ever heard so I assumed it was never set up. A month later I start getting bills for monthly services. I called several times to complain and finally someone agreed to credit the bills and close the account. Fast forward a few years, I pull my credit report and I have a $178 collections reported!! I have made numerous calls to fix this, i have been transferred to many different depts and finally a supervisor named tim said it was corrected, even gave me his direct number but i checked again and it is STILL showing and now tim will not return my calls. PLEASE help me fix this issue, I never had any use of the account, you can pull the records to verify. The phone number they assigned was 301-739-4649 Thanks for your prompt attention. I can be reached at 240-291-8866

You all have the worst customer service in the World. I've been on the phone for two hours now trying to speak with someone about my bill. I've been transferred several times and still my questions has not been answered. My home phone battery died waiting to speak with someone. You all are terrible as hell. I need answers about my bill ASAP. (202) 577-3445 is my other number that does work. Fucking ridiculous, unbelievable.

In this day and age, it is unfathomable that a corporation such as Verizon does not have an email address set-up for customer service issues. Nor can Verizon customer service provide a mailing address for their corporate office. I was put on hold while the rep asked a "specialist" for this information. I was then given a telephone number for their "concern dept.". This company is a joke. Those customer reps who are not functional illiterates (and that is not many) just give the customer a runaround.

How can it be such a large corporation can have such blatant disregard for the people who put money in their pockets.This is the second Motorla phone I have had in 7 months.The second one is a Droid 2.No internet connection,on the phone with tech support for 2 hours!!.Kept wanting to delete all my data to reprogram the phone however if that doesnt work we will send you a new phone.Great how long will it take to get 3-5 days, no way I say the tech says for 6.95 we can expedite it no thank you,not my problem why should I pay for the expedition? Also it is not a new phone it is a refurbished phone.However the tech is telling me that she cannot find where anyone else is having this problem.Funny I have read reviews with the same problems.Yhe only way as I am told that they can give me a replacement is to delete all my data,reload it and if that doesnt work then they will replace my phone.Again I had this problem 7 months ago and the problem is not going away.Time to look for another provider..

Just an update to my earlier post 1/20 that I don't see. Stephen was true to his word and my voicemail has been fixed. I would give Stephen 5 stars but all the rest of the customer disservice dept 0 because of the aggravation and false information I encountered with their non-service. VERIZON- IT SHOULD NOT BE SO HARD TO REACH A REAL PERSON, WHO KNOWS WHAT THEY ARE DOING, WHEN YOUR CUSTOMER IS GIVING YOU A LAST CHANCE TO KEEP RAKING IN THE DOUGH.

Consumer BEWARE Verizon pulls a BAIT and SWITCH scam on unsuspecting customers. You expect a big company like Verizon to mean what they say when they send you an offer in the mail, right? Yeah, no, they lied. We signed up and I still have the offer we called in on, it said "No contract, no commitment." But the email confirmation had fine print saying that we had a two year contract with a early termination fee. We didn't know that until a year later when they raised the prices and we tried to switch. I'm calling the TX attorney general! If there's a class action suit I want to join. Verizon are blatant swindlers. Call your state consumer advocacy offices people. Verizon needs a wake-up call.

dear verizon, i have been trying to help my daughter Kristin, get someone to fix her high speed intetnet for almost a MONTH, without resolution. this is very frustrating on both our parts, she needs to work from home with a reliable internet each night and has had to go to coffee shops, which are only open in her area til about 8 pm, therefore she gets home by 6 to 6 30 pm and has to go right out and is not able to finish work, she has been promised various times, for a technician to come to her apt after 6 or 6 30 pm and they call her mid afternoon and say they are on their way!!!!!!! I and her, have repeatedly told dispatch/main number that she works and cannot be home at that time, they tried coming on a saturday but the central box is closed so they were not able to access, a technician has walked thru trying to reboot the computer/modum without success and she was told someone needs to go to her house. I have wasted MANY lunch houses or trying to sneak time during work to check with verizon without success, i thought i had definitely arranged for a technician to come to her apt on friday january 20th after 6 30 pm, someone was going to be there and i confirmed this on my lunch house on the same day, and again they called mid afternoon and said they would be there right then, when i called to complain when i got out of work they told me that Joan Gibbons, myself had previously cancelled this request the PRIOR day, how funny is that if i cancelled the request that someone was going to be there, i need help desperately, I, my daugher, husband and many friends have verizon and i have told them how horrific this has been for us, please contact me (Joan Gibbons 203-605-2845) about this her acct number is 212-677-5821

Dear Verizon, I am a salon owner for 25 plus years and never had such a worst service ever. I am a small business owner who rely on my credit card transactions and telephone. Every time we call local Verizon office they keep telling us that they check the line and its ok. We had static noise for a long time and now it is effecting our credit card transaction. My credit card company can hear the clicking noise when we call them which is interfering with the connections. We even ordered a brand new terminal just to rule out the equipment deficiency. We had appt. for the the technician to come out to check and repair the on going problem. the appointment dates were set for Jan. 4,2012 and today Jan. 18, both of these times were canceled without our knowledge. Only excuse they gave was that the lines were fine. I am so disappointed and frustrated the them and my business is suffering due to this problem. My business phone# is 703-799-4224. I HOPE THIS ISSUE GETS RESOLVED SOON.