Verizon Corporate Office & Headquarters

Verizon is about to lose a good customer because they simply won't take care of a minor problem. I'm so tired of dealing with Verizon Customer Service. Getting put on hold, getting lied to, never can talk to the same person and told someone would call me back and it never happens. Nothing but a run-a-round!! What a joke!! I resigned a contract for two years and bought 4 new phones. Within 2 weeks I had trouble with two of the phones, touch pad didn't work and phones won't hold a charge. I was put off by the Verizon Store located at 9425 W. Tropicana Ave. Suite 103 Las Vegas, Nevada. Now after three months, I still have the same problem. After visiting several stores and several phone calls to Verizon. I've been lied too and no store will take care of this problem. To top it off, the Verizon store listed above sold me a used phone. They sold me a used phone and renewed a contract without disclosing this was a used phone.UNREAL!! I've been told twice now that a supervisor would call me back. I've never heard from anyone!! If this problem is not solved to my satisfaction I will canx my contract. Actually Verizon broke my contract by selling me a used phone. I also will go to the media. I have been a customer for 5 - 6 years and have never been treated by a company like this..

It is a sad day when CEO's get merit pay and their company can't even keep accounts organized when someone has more than one. It is so sad that they do not care about their customers or the service that the customer pays for but is not provided. Customers with critical health issues should be able to depend upon the service in case they need emergency help. I only hope my medical conditions don't flare up when my service is suspended. I have been a customer since 1991. My accounts are constantly being shut off because the billings come 1 - 7 days before they are due and usually 2 months billings come 7 - 14 days apart. I even have been shut off for not using a service I have been paying for. Since all the company cares about is money, it makes no sense to turn off a paid for service because it has not been used for awhile.

My name is Nancy Ramirez I have HAD cell phone service with verizon in the past , Verizon employees listen in on conversations route my calls to a third party without my concent. Now there doing this with a pre- paid verizon cell phone. This is an eligle act and a violation of my privacy among other things there braking the law if this continues to happen I will go to the media and have this world wide known. I am tired of having to change my number just to have the same thing happen to a new phone and a new phone number , over and over again.This will be the only time I address you with this matter my next step will be the local news stations.TAKE ME SERIOUS

Verizon has no service, main cables are down in my front yard (2 1/2 )acears. 5 phone calls and you are right ,no dervice .They will not put them on the polls

Verizon is a nightmare!!!!! I have had service for a little over 2 months and I have made approximately 15 calls to customer service due to problems with either phone,voice mail internet, cable or billing. I have asked to have supervisors call me back several times and have NEVER received a return call. As of today, I still am having issues that are still not resolved. I so regret going with Verizon. The wait time to get through to a representative is unbelieveable and then NONE of them can ever resolve your issue. The customer service is the worst I have ever had with any company. They lease a lot to be desired.

I had service installed in December of 09. All three: high speed internet, FIOS tv and digital voice.... fromt he beginning it was horrendous! That should have been a clue. Long story short, I stuck to my guns, 7 reps and over 2 and a half hours... well, so I thought... turns out they disconnect between midnight and 5am Monday through Friday, something I was never told. They also tell you they wont send a tech out to remove the equipment - WRONG!! Stand your ground!! I have the call scheduled for tomorrow, I also scheduled COMCAST to come out and INSTALL NEW SERVICE. I hope they show up at the same time!! I will video tape it and post to YOUTUBE! Talk about poor customer service! One rep told me he wasn't going to debate it with me... Remain calm, but stand your ground. I refuse to pay a service call fee, or a disconnect fee. Verizon needs to have ALL of their "Agents" retrained! They all apologized, I dont want your apologies, I want the service and respect I'm paying hard earned money for, not ignorance, or disrespect.

I have had the most horrific experience with Verizon. Your customer service is a JOKE! I have had nothing but trouble with my service for the last 7 days.. ranging from no phone service.(no dial tone and can't call out... and then we go to can call out but phone doesn't ring and now we are at the point, can call out but everyone who calls gets the recording that the phone number has been disconnected or changed.... TV with no guide only shows no programming and internet that does not work at all. I have even had customer service reps tell me the reason I have no service is "because of non-payment".. what a lie to tell me as the customer but relay the message to one of the 3 techs that have been at my home in the last 7 days. My bill is current and just got a bill from you yesterday (which shows for only 1 month due) I would like to hear back from someone to get this resolved. I know I have options... complaints with the BBB, FCC and a Presidential Appeal...even considered going on TV, NBC 12 on your side,,, get the Local TV station involved and reach out to the consumers, buyer beware!!!! I really cannot believe how awful you treat long standing customers, maybe I should get rid of my cell, and your bundled package... maybe that is the answer to getting this problem resolved. Just to let you know I called in at 10:54 and have been on hold the entire time,, the time now is 11:39... In the last 7 days I have called approximately 21 people in which I might say all failed to make everything right. I have been hung up on, transferred to departments that do not handle what I need, even had a customer service rep, talk back to me... really bad!!!!

Customer service reps tow the line. The response for correcting landline problems is deplorable.